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PURCHASED A MADASCAN RUBY RING, LOVED IT. HAD IT SIZED AND IT WAS RUINED BECAUSE IT WAS COLOR ENHANCED...MEANING IT HAD BEEN INJECTED WITH SOMETHING TO MAKE THE COLOR MORE EVEN AND REDDER, NOW THIS IS LEGAL...BUT THEY SAY IN THEIR INFORMATION ONLINE THAT THE PRESENTERS WILL LET YOU KNOW IF A GEM IS ENHANCED IN THIS WAY BECAUSE SPECIAL CARE IS NEEDED DOES NOT TAKE THE HEAT OF SIZING. STONE NEEDS TO BE PULLED FIRST. NOT ONE OF THE HOSTS HAS EVER SAID ANYTHING ABOUT THIS TREATMENT, SO THE JEWELER WHERE I TOOK IT HAD TO SEARCH FOR 2 MONTHS TO REPLACE THE STONE, THIS IS FALSE ADVERTISING AND I TOLD CS SO, THEY SAID THAT IS WHY THEY GIVE YOU A BOOK ON GEMS WITH FIRST PURCHASE, WHAT A COP OUT, WHO READS EVERY DETAIL IN A BOOK WHEN YOU RELY ON THE COMPANY TO BE TRUTHFUL AS THEY STATE ON LINE IN WRITING? I WAS SO DISAPPOINTED IN THEM AND THEIR EXCUSES, I ALSO HEARD ONE OF THE HOSTS STATE ON AIR THAT THESE RUBIES ARE NOT TREATED IN ANY WAY!I COULD NOT BELIEVE MY EARS, THEY NEED TO DO WHAT THEIR MISSION STATEMENT SAYS THEY ARE GOING TO DO, BE HONEST WITH THE CUSTOMER. I WOULD OF BOUGHT THE RUBY ANYWAY SINCE THIS IS A FAIRLY COMMOM PRACTICE, AND HAD THE STONE REMOVED FOR SIZING, INSTEAD I WENT THROUGH MONTHS OF WORRY WHETHER I WAS GOING TO BE ABLE TO GET THE RUBY FROM MY JEWELER, I WAS SICK ABOUT IT. I KNOW I CANNOT BE THE ONLY ONE THIS HAS HAPPENED TO .
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You are not the only one. I also had this happen to me. Wish I knew what to do to fix this and make them tell the customers if the stones are enhanced or not so this doesn't happen to other people. Their CS sucks.
I have never had a single problem with them. I also do not work for them in anyway.
Rubies and Emeralds are always fracture filled and heat/color treated. The... Madagascan... Ruby you bought that came with the free book... gives you all the information on how to treat it and care for it. If you refuse to read "the whole book" the very least you could do is read information about the gemstone that you have purchased. Their motto is not "be honest to the customer" it is "Luxury Within Reach"... Most of the time you hear that the COLOR is not being filtered through the camera lens and I am sure that is what they meant. Your Jeweler should have also been aware of the above facts that I just stated... You made a blind purchase... perhaps you should brush up on some knowledge before investing is such important pieces of jewelry.
I have bought several AAA tanzanites, all of which had bad color. I bought a ceylon sapphire, I was so disappointed when I got it, it was almost clear, I call a rep. and she said a person could get any color with a ceylon blue sapphire, and K aren Connelly purely states, If it is not blue, it is not ceylon . She was the only one that said, the ceylon blue are suppose to be blue, what I got and paid for was one of the worst pieces gotten from Gemstv. I would rather the one of a kind, that way, I know what I am getting. these large games, is like cracker jackers, you never know what you are going to get. Dawne Myers from Kingsport, Tn.
To T Bullard and Dawns Myers
ALWAYS assume that gemstones are treated. 99% are. If it is untreated, it very well may be out of your price range. Don't ever believe for one minute, where ever you purchase gems, that they are not treated. Most companies/jewelers don't disclose this info -- so look for a company that does. I shop at one. They don't give out booklets, they put it on the screen and the hosts say it constantly. Collecting colored stones can be a lot of fun, but you MUST be careful.
Dawne --
You are in a state that has a fabulous jewelry station. Check you channel listings. They only sell jewelry and gemstones - nothing else. You are missing the boat if you continue to purchase tanzanites with bad color. They are the largest retailers of tanzanite in the U.S. at this point.