General Motors review: Fraudulent withdrawal from my bank account

this morning i opened the GM app to make a payment of 649.83 (1 month and still owe one more forSeptember). I selected the ACH method of payment on file with GM. Red note said account not acceptable use different ACH account which I added then attempted again with same comment.

I called GM military lending department and they said to use a debit card. I added the debit card to my profile on GM’s website. I then made a payment of 649.83 which then only made me a few days late on Septembers payment which I planned on paying on the 1st of October and be current. immediately on my phone a transaction from Navy Federal credit union showed a withdrawal of 1948.02. Not only did they take more then authorized a second and third payment covering the October 18th payment ( still three weeks before it is even due on 18 Oct.). I called GM military department and the supervisor stated there was nothing he could do and that I would have to dispute through my bank. I have been with Navy Feed for five years and then confirmed the investigation could take up to six months.

I have a mortgage payment due Monday and can not now pay it. Disabled, my wife, two children and granddaughter all live with me. and I told GM’s military lending dept this. Didn’t even phase them, telling me there's nothing that can be done. Now here’s a real tell. Every month when I make my payment to them it takes 3-5 days for them to process. I’ve actually called a couple times when it went past a week just for piece of mind. Once the payment shows pending on GM’s website there is a button to cancel if a correction needs to be made. Every time I tried it said system updates in progress try again later. About 6pm the day of the payment that button disappeared.

The truck is pending sale next week and I spoke to them. about the payoff. This I believe is the motive behind this unscrupulous activity. I have filed complaints with the BBB, the consumer protection agency, the attorney generals office in Texas so far. Tomorrow State attorney general of Georgia where I live and I have a meeting with Congressman Ferguson to file a congressional inquiry which will trigger an investigation that will show the electronic payment I made was adjusted by GM. I also have an office call with Ft Benning’s Hq. to inform them and provide them a strongly worded letter of the activity of GM in my case. I have screen shots of everything in this matter saved on my computer. A new Army policy prevents Soldiers under the rank of E5 to purchase an automobile without their first line supervisors consent and they are to be accompanied to all dealerships by their supervisor. This policy is subject to the guidance of the immediate chain of commands discretion depending on the situation or knowledge of a businesses treatment of Soldiers. I will make the case to have GM added to the Ft. BENNING banned list of businesses. I believe with my relationship with the leadership I formally worked for this will be fairly easy to accomplish. The banned list is not limited to just dealerships but any institution that abuses Soldiers and Veterans. I AM A RETIRED DISABLED VETERAN, SERVED 26 YEARS, FOUGHT IN FOUR WARS. I worked at Army HQ very recently before being medically retired for two different forms of cancer, COPD,Asthma and crippling back injury do to combat. GM knows I’m a disabled veteran because I deal with their military lending branch on my loan. This is how they treated me and if so they will and I’m sure they do other Military. This is just the beginning. I am putting them on blast to every Army leader I know. These are facts not slandering. I believe taking a payment that’s not due for another month is illegal. I will find out when I consult the Judge Advocate on Thursday.