Georgia United Credit Union’s earns a 5.0-star rating from 5 reviews, showing that the majority of members are exceptionally satisfied with financial services.
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Replied
Over charges on my account for over a year and no one is helping US keep telling us it will be handle!
Over charges on my account for over a year and no one is helping US keep telling us it will be handle!
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
I have a checking account with Georgia United Credit Union
I have a checking account with Georgia United Credit Union. The organization has frozen us out of our account and denied us access to monies that rightfully belong to us. According to the GUCU, they have falsely speculated that certain wire transfers that I made to OK Coin USA based in California were fraudulent.
The complaint has been investigated and resolved to the customer’s satisfaction.
Predatory lending at its best. I opened a secure credit card only to be told I would have to put down 125% of the amount I would like to secure. They hold your 125% and will return it to you when you close your account. Well if I close my account wouldn't that defeat the purpose of opening up an account? And it's a practice that wasn't explained nor do other financial institute charge 125%
I have been a member of this bank for years .Never hD problems until covid and they shut the door now everything is open and they still are not can't get appointment due to hours of there's and work but in the last 12 months I've had money taken from my account more than 2 times but these 2 they won't correct 10$and the lady was belligerent with us on the phone now it's 94.97 and they are saying 10 days now 10 business days I did my part do your job give me my money and open your lobby so people can come in and discuss thing or you don't want to because you want your costumers to be ripped off and unhappy.I wrong to treat you customers like this if it wasn't for us you would be out of a job .pay me back please and open you lobby or I can bank somewhere else .
Replied
A fraudulent charge was made on my debit card on Saturday June 19th for the amount of $491.33, a day that I was at work at the peachtree corners
A fraudulent charge was made on my debit card on Saturday June 19th for the amount of $491.33, a day that I was at work at the peachtree corners target, 70 miles and one and a half hours from where the charge was made (Pilot gas station in carnsville ga), and I filed a charge dispute with my bank the following Monday after 2 failed attempt phone calls with them and was finally told my dispute would be submitted. The teller informed me that it would be 3 days before the money made it back into my account but I have yet to see it (now Saturday June 26th). It is coming up on the end of the month and I need the money back or I will not be able to pay my bills. I have attached and electronic copy of my time card for the day in question.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been employed within the city of Atlanta for almost 20 and a member of this cu. Service has been disrespectful lately to that fact. I have been employed with the same employer for almost 20 years. I've been a member of this cu for the same amount of time If not longer. I've had lots of money in this bank and no money at times in this bank. And the level of respect and loyalty does not reflect that. Earlier this year I had a representative be so condescending in explaining why certain features were not available to me. Then here during a pandemic while I still have regularly scheduled direct deposits you'd rather charge me $32 to not pay a bill than to charge me $32 and pay the bill until the deposit hits. Disrespectful to a 20 year relationship that means absolutely nothing. I'd like to speak to someone about what message is really being sent here.
Is Georgia United Credit Union Legit?
Georgia United Credit Union earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Georgia United Credit Union. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Georgia United Credit Union resolved 100% of 5 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Georgia United Credit Union has registered the domain name for gucu.org for more than one year, which may indicate stability and longevity.
Gucu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gucu.org you are considering visiting, which is associated with Georgia United Credit Union, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Gucu.org regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Georgia United Credit Union.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the gucu.org. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Georgia United Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Replied
Approximately March 26, I submitted an application for an auto loan and was approved right away
Approximately March 26, I submitted an application for an auto loan and was approved right away. I was quoted an interest rate of 2.45% and I have it in writing. When it was time to cut the check to the auto dealer, March 29th, I was informed that my interest rat would then be 3.45%. A full percentage point higher! I was speaking with my loan officer, Gisel *** and she offered me an extended warranty for my vehicle. I agreed to purchase the extended warranty for approximately $1800. It is now June and I have yet to receive any information regarding the extended warranty dispute several phone calls and emails. Dates of emails: 4/7, 5/11, 5/12 and 5/27 with phone calls on 5/12, 5/18 and 5/27. I need to have information regarding the loan and the extended warranty. I have yet to receive any paperwork regarding either item.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
File a dispute 12/28, Decision was made in 2/21 (wasn't aware until April), missed the appeal date of -Was told I couldn't file a dispute,
File a dispute 12/28, Decision was made in 2/21 (wasn't aware until April), missed the appeal date of -Was told I couldn't file a dispute, escalated to file -Never received the decision letter. Never provide Visa fact case, just forward emails Wasn't kept abreast of my case as I was told I would be with not being information, I missed the appeal time period of 10 days and it wasn't mentioned in the decision letter. Deny base on manufacture stated I never responded to their email, GUCU had my email showing I replied. -Had to email (April '21) to get the Decision letter (never received in mail), confusing as it stated No Error found and a provisional credit would be taken back. No Error Found? and there was never a provisional credit -Georgia United Credit Union tried to appeal to visa be it was past the 10 day period (which I wasn't informed), was informed that I would have to pay $500 to have Visa review the appeal. Visa didn't review appeal because of the missed 10 appeal period.
The complaint has been investigated and resolved to the customer’s satisfaction.
Georgia United Credit Union Reviews 0
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About Georgia United Credit Union
One of the key strengths of GUCU is its comprehensive range of financial products and services. Whether you're looking for a savings account, a loan, a credit card, or any other type of financial service, GUCU has you covered. In addition to traditional banking services, GUCU also offers a number of innovative digital banking tools, including mobile banking and online banking, which members can access on their smartphones or computers.
Perhaps one of the greatest draws of GUCU is its commitment to providing its members with exceptional customer service. The credit union places a high priority on giving its members the individual attention they need, and employees are always willing to go above and beyond to assist members with their financial needs.
If you're looking for a reliable financial institution that's committed to providing top-notch customer service and innovative financial solutions, then Georgia United Credit Union may be the perfect fit for you. With a history of excellence and a dedication to member satisfaction, GUCU is a financial institution you can trust.
Overview of Georgia United Credit Union complaint handling
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Georgia United Credit Union Contacts
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Georgia United Credit Union phone numbers+1 (888) 493-4328+1 (888) 493-4328Click up if you have successfully reached Georgia United Credit Union by calling +1 (888) 493-4328 phone number 0 0 users reported that they have successfully reached Georgia United Credit Union by calling +1 (888) 493-4328 phone number Click down if you have unsuccessfully reached Georgia United Credit Union by calling +1 (888) 493-4328 phone number 0 0 users reported that they have UNsuccessfully reached Georgia United Credit Union by calling +1 (888) 493-4328 phone number+1 (770) 476-6400+1 (770) 476-6400Click up if you have successfully reached Georgia United Credit Union by calling +1 (770) 476-6400 phone number 0 0 users reported that they have successfully reached Georgia United Credit Union by calling +1 (770) 476-6400 phone number Click down if you have unsuccessfully reached Georgia United Credit Union by calling +1 (770) 476-6400 phone number 0 0 users reported that they have UNsuccessfully reached Georgia United Credit Union by calling +1 (770) 476-6400 phone numberMarketing Specialist+1 (812) 760-7505+1 (812) 760-7505Click up if you have successfully reached Georgia United Credit Union by calling +1 (812) 760-7505 phone number 0 0 users reported that they have successfully reached Georgia United Credit Union by calling +1 (812) 760-7505 phone number Click down if you have unsuccessfully reached Georgia United Credit Union by calling +1 (812) 760-7505 phone number 0 0 users reported that they have UNsuccessfully reached Georgia United Credit Union by calling +1 (812) 760-7505 phone numberBusiness Development Officer
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Georgia United Credit Union emailsliz.riffert@gucu.org91%Confidence score: 91%Sales
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Georgia United Credit Union address6705 Sugarloaf Pkwy Ste 100, Duluth, Georgia, 30097-4926, United States
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Georgia United Credit Union social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2024
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Over charges on my account for over a year and no one is helping US keep telling us it will be handle!
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My wallet was stolen from my job which included my bank card. Reported the situation, the thief was able to get into my account again even though i received a new account number. I have expressed that i need my funds back but I'm getting the run around on how thief was able to access the account again after a new account was given to me. They don't answer any questions and have no remorse for my finances