Giant Food / Giant of Maryland review: Deli department: customer service. Ordered seafood and tuna food platters and received chicken salad platters

Good afternoon,

Hope all is well. Let me start off my saying when I am hosting an event, I always order from Giant the platters. Last August, I hosted a party and I ordered some platters one which was seafood salad and tuna salad and my guests raved about the seafood salad one. I recenlty moved from Arlington, VA to Glenn Dale, MD and wanted to host a Christmas gathering. I went to the Giant in Lanham Maryland and placed an order for a seafood platter/tuna salad platter and then a platter for turkey and ham sandwiches. I had the person in the deli to help me fill out the order form, and his named was Ron. I placed the order to be picked on the day of my party which was Dec 23. I sent my finance to go and pick up the order. He returned home with a platter of turkey/ham sandwiches and then 2 platters with chicken salad. It was close to the start time of my party so there was no time to take the food back. The order form had the labels of the food on them so I couldn't confirm what I had ordered, as I tried to peel off the labels but it was not coming off clean and the check marks were coming off. First off, I had ordered the seafood salad for my vegeterian guests, so there was no sandwiches for my veggie people. A couple of days later, I went back to the store and spoke to a Chris in the deli section. I explained to Chris that I received chicken salad instead of seafood salad. He qickly dismissed what I was saying and said, well you got 48 sandwiches and we had 25 orders that say so it was probably a mix up, but I can give you a $5.00 coupon. I told him it wasn't about the money but simple fact that they have NO quality control and someone got my food and I ended up with chicken salad and I didn't want chicken salad, we already had fried chicken. The presentation on both platters were terrible. He then said, I will give you a chicken becuase I feel bad that we no longer have the coupons. He said take this rotisserie chicken and tell them Chris said it was ok. When I tell you he was very rude and dismissive. I told him that peole raved about the seafood salad last year and he said, we changed our seafood twice since last year as if to state it wouldn't be as good as last year. I just wanted him to apologize and be sincere, but not to be dismissive like it was my issueand for ne to just get over it, The funny thing is my fiance ordered pretzel sandwiches from Safeway and when he got his sandwiches, they looked very professional. I will never order from this Giant again, and maynot order from Giant again period. You neef to have people who care about their job and quality control. The chicken salald looked dry and just not appealing. I wasn't going to file a complaint but then I figured you need to know. How is it my fault that someone gave us the wrong sandwiches and the response is that they had soo many orders and it was just a mixup but let me give you a chicken. We had 30 ppl at our party and everyone was aware of this incident, I was told that I should've just ordered from the Arlington, VA store like I did last year. Ursula Jackson, [protected]@gmail.com; [protected]