Globe Telecom
Reviews and Complaints

I am complaining customer service hotline i was have 4 times attempt to talk to different representative for my unsuccessful GCASH Transaction and they give me unresolved issue they always committing me 24hrs to fix but my payment transaction didn't fix, And one of representative says it was a glitch of the system, it was a payment transaction and no access to their merchant just to request another request payment code I was so disappointed for they [censored] me. I hope it will reach to them. thanks

Dear Globe Management,

I am writing to complain your Costumer Service Representative named KIM (didn't get her surname) and ERIC (Ballesteros - not sure if I heard it right?) whom I spoken last Saturday, 30 August around 3:10pm. Both of them were not customer oriented, I was still talking to them and they suddenly drop my call in the middle of our conversation. I was also a CSR before and I know this isn't right. This is not the way we treat out clients. Therefore, I writing for you to investigate.

Furthermore, We've been calling your Costumer Service beginning August to complain our poor connection in the Internet (acct:[protected]), yet no one attend our complain). We have spoken to a lot of your Costumer Service since then and everytime we call they keep on telling there is no updates written to your system or database.The last CSR I spoke to was Yoj. I have asked her to check what did the 2 Customer done upon hearing my complaint she couldnt even track down whom I've spoke to because she couldn't see any update. I told her to transfer my call to the Manager, she told me since there is no available my call will be transferred to the Supervisor, She did transfer me to the Supervisor whose name was Arthur, who assured me that the team who will fix our Internet will go to our house on Sunday and will call us since I provide 2 additional ctc number. We've been waiting for your technical team yesterday or even call the whole day, yet nobody arrived and nobody even bother to call. Is this the service that you have now? This is very disappointing!

I'm calling the attentions of GLOBE Management to look after this issue. We've been using GLOBE
For more than five years and we are no longer Happy with your service.

No dialtone since august 16, 2019 for globe bayantel acct # [protected]. I dialled several times your trunkline 4121212, 4112000, 4499999, 7301000 and pressed option 2 for taglish but your auto response says that I did not press any option. I made 499.00 payment on august 16, 2019 at sm fairview for tel 4184315. Please return call at [protected] asap waiting please

I spoke with an Agent name Ciello about my services got interrupted. There should be an adjustment for 1299 that will cover the remaining unpaid bill on the account. She insisted that she is not seeling the credit. I gave her the breakdown and she started over talking. I asked for a Supervisor and she cold transfer the call to Business Department. I waited on line for 1 hour. Too much incovinience. Horrible and worst experience.

Hi Globe!
In behalf of all my collagues, i am writing to inform you that your employees who usually checks in the hotel are feeling entitled! They dont know how to wait for their turn (they have to call managers for them to be accomodated right away), they cut line, they demand for free upgrade and the worst of all they dont present an ID in which you fully understand about security. One of thess entitled employees whose profile notes is note to many is Charrie Alano. How many times we asked for her ID but she feels irritated when asked bacause it is placed inside her bag! What a habitual excuse when you know you have company policies to follow. Please discipline your employees. Teach them to respect other company's policies. Remind them that Globe has the lowest room rate in most of the hotels not just in Seda. Let them act with respect.

hi gud pm, , , about po sa data ng surfing and yung data para sa online streaming like youtube, , , suggest ko lang po sana sa kapag surfing yung data allocation po ng surfing dun mag coconsume, , , kapag naman po online video streaming and apps and games, , , dun naman po sa data ng para sa online video streaming and apps and games magcoconsume ng data, , thanks

I called Globe Cust Service and was able to talked to rep George(sounds like gay). informed him that I got disconnected despite I was able to pay the payment arrangement amount on time. He told me that the amount I need to settle is 1400 something instead of 1000 as what we agreed during the approved payment arrangement call. I asked for a supervisor but George keeps coming back to me every 2 minutes to inform me that Sup Jeju (as what he told me his name) is busy taking too many calls. the call reach 43 minutes that there is no supervisor and worst, rep george put me to the promt Queue where I need to do the entire process of waiting on Queue. Patiently I waited and got another rep names patrick. Patrick told me same thing that the approved amount was 1400 something instead of 1000 as what was approved to me during my call on August 6. he then told me I could be reconnected but I will be charged of 300 for that reconnection. I told him I will not consider it as the disconnection and asked for a sup. Now the call reached more than 1 hour and 30 minutes .Patrick keeps telling me that sup is not still available and another worst, he dropped the call. I do have the recording of the call.

I am hoping for some help if this patform is ligit indeed which i really do hope.

Disappointed Account holder

Hello Globe,
I just want to complain about the corpo sim there is some people in the Philippine who selling online corpo sim card that worth of 6, 000 peso then after 1 month 3, 000 for monthly bill.
Iam OFW i was searching online how to apply this corpo sim so i can have my internet at home. I found page of page facebook who selling corpo sim without any application and i just send them money and they deliver to my house and just plug and play.
1 month was good quality the internet connection first payment 6, 000. Then after 1 month i paid 3, 000 but now there is no signal at all.
My concern is the Globe company are allowed to othee people selling corpo sim in facebook page?
Pls send me email for any answer to my question [protected]@yahoo.com
Thank you and im hoping you having attention for this matter.
I send you also this guy who selling online

I use super50 promos but I can't use I can not enjoy your services...we also have globe band..we feel we cheated coz we can not consume properly the load what we have coz of very poor signal/network...can you please check ur services in our place...it's not because we are in province so you're just taking for granted..we pay the amount of ur services but we are not the proper service coming from your company... thank you

last july 14 i transfer money on my gcash since then i upgrade my acct to be fully verified but unfortunately until now globe doesnt do anything to fix that problem i just need to cash out my money i been messaging them everyday how many times a day but its still useless until now i cant get my money they just need to verify my gcash that all its a shame for globe simple problem they cant resolve as soon as possible

I'm complaining for this Harold Ybañez for your management to take certain immediate action towards his attitude as a CSR.

I fully understand that as a CSR, you have a stressful environment hearing complaints from other consumers. But with outmost knowledge on the industry, it's also a requirement to treat each of your clients with outmost respect. But this Mr. Harold Ybañez didn't even think of how to properly handle one of his calls.

I'm asking for a termination of our landline and broadband subscription and a clear explanation regarding the unexplainable outstanding balance that keeps on being charged to me even though the service that we've availed has been long terminated before dated March 24, 2019.

But instead of explaining it further and clearly to me, he continued on harassing me by shouting over the phone to pay the full bill without even further investigating regarding the billing matter. He just insisted that I should have called to properly terminate my account and pay the current bill so that it will be fully terminated. This lead me into thinking that Globe company has this kind of thinking that money is greater than how they value their customers which I believe was not the Vision and Mission of Globe.

The conversation between me and Mr. Ybañez leads me to a great stress knowing that I'm on my pregnancy state. But thankfully nothing bad happened to me and my unborn baby after the conversation.

For me, I think the best way to properly align his actions towards customer calls are a series of training and proper coaching before he can continue on receiving customer calls again. This is to make the customers and globe customer service experience more convenient in the future.

I demand appropriate and immediate action with this.

Thanks!

The bills payment I made was not posted and they won't even respond to any of my emails. Customer service is useless, let you wait for an hour before they answer your call then make a useless report. That was 3 months ago. Until now, there was no contact or update on what happened to the payment I made. Tried several other channels still no resolution.

1st complaint
Re: Mobile No. [protected]

In April 2019, I renewed my 2-year contract effective May 16, 2019 with your company at the Alimall Globe Store availing the Huawei P30 under plan 2499. I was not provided with a copy of the contract. When I received my June bill for the period 05/11/19 to 06/10/19 amounting to Php7, 939.13 . I tried to pay online for my previous due bill for several attempts but for unknown reason my payment was unsuccessful and says that the payment cannot be processed at that moment. I reported the incident to my credit provider on the same day June 17, 2019.

The next day, my line was cut. Since I still cannot make an online payment, I went directly to Globe Store in Robinsons Place Manila. To my surprise, I was informed that my contract was for Php2, 999. Although I admit that signed the contract, but I immediately registered my protest and requested for the correction or amendment of the same since that was inadvertently signed due to so many factors. My request was not heeded and I was instructed to go to Alimall branch for the correction. (Interaction ID: [protected])

When I went to Alimall branch, I was accommodated by one of the staffs and requested for the correction of my plan from Php2999 to Php2499 BUT with a payment of pre-termination fee of Php40, 000.00. I tried to request for the waiver of the pre-termination fee but was denied. I was not even given the chance to talk to the manager because according to her it will just be in vain since they could not change the system of the company. I tried to seek help from your other agent, a certain Kenneth. According to his text message, my request is "still for approval due to its cost implication for downgrade of plan." While doing this, again my line was cut on Tuesday, June 16, 2019 despite my effort again to pay on line on June 16, 2017.

As to this writing, I was left in the dark with my request. I just want to point out that I am not pre-terminating my contract nor downgrading but only requesting for the correction of the amount of the plan from Php2999 to Php2499, which was my true intent and the cause of entering the contract. So why will I be charged with an unconscionable amount of Php40, 000. Had I was furnished with a copy of the contract, I could have noticed earlier the error I committed and immediately request for the amendment of the contract before its commencement.

2nd Complaint
Re: Account No. [protected]
Landline No. [protected]

I am also Globe Landline/Broadband subscriber. My 1-year contract was terminated in December 2018 but i continued using the same without executing another contract. On the same day, June 7, 2019, I received the bill for the period 06 May to 05 June 2019 in the amount of Php5, 741.97. Globe Robinsons Place Manila staff told me of the overposting by Globe of my January and April 2019 payments. I was so disappointed and was burdened by the amount since it will become due simultaneously with my mobile plan amounting to Php7, 939.13. I tried to ask for assistance with said broadband account, at least i could pay it in installment, my line was disconnected. Until last Saturday when I talked to one of your agents, "Mabel", in our area, AMAIA Skies, Cubao, I am contemplating of restoring or terminating my landline contract. On July 16, 2019, I tried to make an online payment again, but still unsuccessful. In fact, an email was sent to me stating that my credit card was not billed for the transaction. The next day, I paid my bill in Alimall branch and ask for the amount that I need to pay for the termination of my account, but the cashier cannot give me the amount. Instead, she instructed me to call 211. But in the meantime, I paid my due. My landline was not reconnected until 11pm, which the cashier told me to wait for at least 2 hours. I called 211 at 11pm but still my line was not reconnected until i went to office. To my dismay, I learned from Val, whom I talked to, that I am charged Php99 for every call I made because I am no longer within the contract period. What's the difference? Isn't it to your advantage that we continue our subscription even beyond our contract period? These provisions were not explained to us when we signed our contract. That's the danger of not furnishing your clients of the contract on the day it was signed.

Much to my regret, I am terminating my plan. On the other plan, and hoping for your prompt action to my request. Otherwise, I might consider pre-terminating my plan with all the experience I suffered with your company.

TERESITA U. DATOON
Globe Subscriber

My globe wifi installed last may 18 and I cah out pull payment amounting 2799 but after a week or at the end of may my data lost it so dissaappointed for this product.. Then I chat the info at globe telecom for what happen to my connection being lost they said I have 3hundred plus balance for the said account and the status is temporary disconnected..
I lost my enrolled mobile phone so its hard for me to contact us... Pls... I want to terminate account... I need apowerful and speed internet...

Around two weeks earlier our Globe landline phone (032) 412 8838 lost its dial tone along with wifi internet connection. As always we have to report and call 211 Globe's so-called customer services that in my annoyance and frustration should be renamed to customer disservices. Globe's outsourced call center helpdesks are manned with pretenders who make false pretenses to be of help - always full of their routine regrets and assurances as if it could soothe customer and solve problems.

This is from the initial agents who answer the call up to so-called supervisors. Imagine a supervisor who pretends that she is not hearing you when you've been connected and have been talking for some minutes - and all of a sudden ends and disconnects your call. Calling 211 is a stressful exercise in futility.

Globe always underscore the words "fair use" and I think it's a one-way deal for their own benefit and leaves customers holding an empty bag at the other end. They drag their feet fixing customer problems starting from 211 and down to their outsourced field personnel who're supposed to fix problems. And yet without remorse and on the fly disconnects services when customers cannot settle bills on time - taking advantage of their customers' lack of helpdesk.

Our plan calls for 15 mbps and when our connection has been restored the speed stays put at 8 mbps - way, way below of their so-called 80% efficiency clause in the contracts small print. We used to have no lower than 12 mbps before we lost our connection.

I do not know how Globe can get away with this in selling an item that they cannot support fully. When I buy a 1.5 liter Coca Cola as advertised it's really 1.5 liter. Unlike Globe, it will not have an excuse giving me only 1 liter and say in small print the other 0.5 was lost in the production process. I think the DTI and NTC should look into this kind of false advertisement.

I usually do not resort to this extent shouting down from top of mountains venting my frustration in dealing with Globe's customer help. I also have a PLDT phone aside from Globe in my residence - as a fall back just in case of breakdowns. I used to think the odds of two telecoms crashing at the same time were quite remote - now, it's a false belief. No wonder the uproar and clamor for a third telco is getting louder and making sense.

Hi I'm Ma Socorro Marfil.
I'm a gcash user because of its easy ways to pay bills and do money transfer but today I made a cash in from my BPI account however I got debit but it did not credit on my gcash account. I need that money and now im trying to get in touch with gcash customer care but no one response. I also tried to contact 2882 but theres no live person that you can talk too. I Hope someone could help us here.

June 14, 2019
Subscribed to GOTSCOMBODD70 which is, according to your services, has:
-1GB data
-Unitext to allnet
-Valid for 7 days
-worth 70 pesos
-Free 2GB data for GoWacth and Play

The message your system replied to the code GOTSCOMBODD70 led to a subscription of GOSAKTO70, which has 1GB, unlitext to allnet, and free 2GB for GoWatch.

However, upon asking for the GOTSCOMBODD70 STATUS, your system replied saying that we are not registered to GOTSCOMBODD70.

Furthermore, there was no "FREE 2GB of GoWatch and Play". Upon texting 8080 with WNP INFO for details on our "FREE 2GB", your system replied that we are not eligible to this freebie. Your system have also even suggested that we try to register GOTSCOMBODD70 to avail of this freebie.

With that said, we would like to be clarified as to how you would resolve this matter, given the confusion that we have experienced.

We understand that you have no intention of disappointing your customers, and you are doing your best to provide good services.

I hope this would be fixed as soon as possible. Thank you and Godbless

My name is Frissian Ortiz and I am a GCash User. I'm writing this as a form of complaint or report regarding the GCASH transactions I've had for the last 2 days and for Globe Telecommucation not having any ownership/accountability on this problem.

I use GCash to receive and send money. Everything was running smoothly for the last 6 months. However, since June 6, 2019, I've been encountering issues wherein money is being sent but it is not being credited to my GCash or to the Gcash of the person I'm sending it to. So far, me and my boyfriend had already lost P19, 800 to which they are saying were credited to our accounts but we have proofs that they were never received.

Someone needs to check this one out for me because clearly, someone is eating our money and I need this to be reported.

Please contact Globe and find out what's happening.

You may contact me at [protected] or [protected]@yahoo.com.

Regards,

Frissian Ortiz

hi sir

Please Help me my concern.. please i need your help
nag plan po ako nung april 4, 2019 tapos po yung headset pag tagal ko po naiwan sa cellphone tapos pumunta po ako sa store void yung warranty ko. naka plan po ako tapos mag babayad ako every month kahit hindi ko magagamit na dahil wala akong cellphone. please help me my concern. sabi nag globe wala kami magagawa. please i need to fix my phone so that i can use it. and i will pay it. or change my phone. please message me. SM LIPA GLOBE po. please go there and visit is more bad feedback. please help me my concern . please sir help me . sinasabi nila lagi wala kami magagawa tapos every month po ako mag babayad eh wala nga akong phone nagamit. please help me my concern. please help me.i need your help
Thankyou EMAIL ME [protected]@gmail.com

To whom it may concern,

This concern is being submitted as I didn't get any good response from Globe customer service and in FB.
I am Lyka Joannah Genesela, with Globe postpaid numbers [protected] (Plan 1999) used personally anywhere-everywhere and [protected] (Plan 799) as a home phone.
We went abroad last April 13 - 21, 2019, left in the morning and arrived in the afternoon at the hotel and went out again to eat and go around and we got back around 3am at the hotel.
We left both Globe phones and lines ([protected] & [protected]) in the Philippines because only our Smart lines have roaming plans and doesn't charge anything.
Here comes May and [protected] line was already disconnected and Globe was texting to pay 12k pesos for the call charges to an international number we did not make. Again, (1) the phone and sim card were here in the Philippines, (2) Plan is 799 without roaming, (3) we're out of the country from April 13-21 and at the hotel by 2-3am everyday, (4) the number mentioned not listed in the call log (actually empty), (5) Globe did not monitor why the call happened for an international number and beyond the plan since history did not reach beyond 799 monthly.
Been explaining this many times and was promised to be updated soonest which never happen. We are all disappointed that we don't feel the sincerity and concern for customers like us. We know what we can and cannot afford to do and what to avoid and not to get such disappointments.
I already requested the revert of the wrong extra charges of the 399 that was charged to me on top of the 499, was completed. Now, I am again requesting to be considerate on this concerns. We only got Globe plans 799 and 1999 on top of our Smart lines for our Globe friends and family because we know the service limitations of each network and how easy you can add charges.
We cannot use the line (disconnected) and pushing us to pay 14k pesos and the unli services are now cut. SO disappointing.
Hope you can help us on this. Please be fair.
Thanks.

Lyka