Globe Telecom
Reviews and Complaints

Job order: [protected]
No dialtone and internet in our area from oct-dec 2017 due to system enhancement.
From dec-jan2018 we experienced an on-off dialtone and internet service. And now from jan29-up to present still no working dialtone and internet due to system enhancement. I personally spoke to the techinician assign in our area and he told us that the problem needs to be cater by a different department coming from globe telecom head office since the defect is in the main box and recurring because of old faulty wires and parts that needs to be replaced. No reliable action has been given since october.
I hope you can address this concern or else we will be obliged to report this to national telecommunications office.

An add on feature 55 minutes for other networks for 279 was added on Aug 2017. I am overseas for 4 years now and went on vacation last feb to march 2017. There was no way I could have added this via your call center. My mom, 65 yrs. Of age who uses this phone has been receiving sales calls from your company offering upgrades. They were told so many times that I am not in the country. I spoke with one of your online chat support, Feb.19, 2018. They confirmed the date it was added and said it was only I who could make the changes on the account. They said the charge was valid since it was a call and was charged on the bill. It has been removed but was informed that it would still be charged on the upcoming bill. There was no investigation done on my account. They just said it is valid. I will be waiting for your response within the next 24 hours before I take the next step.
Account no: [protected]
Mobile no.[protected]
Account Name:Roxanna Mondonedo

Thank You,
Roxanna

Very rude and dishonest representative Art Retardo with employee id zetl6188. Agent gave false employee id - [protected] and gave a false answer when asked about where his office is. Told me it was at Worldwide Corp which is located in Mandaluyong instead. He also did not pass me on to his supervisor. When i found out he was lying, he disconnected the call and did not call back. I requested the next supervisor zetl6731 to have Art call me back but there was no call upto now.

This is the first time that I will complain to you. I always receive a message from globe that I've used up all my data after 2 consecutive days of registering to Gotscombodd90. Imagine 2 days only? I play Pokemon Go, therefore using data means so much to me. Yet, your company is abusing my loyalty. I'd like to as for a refund. Please do check all the discrepancy and hassle you've caused to me. If I won't be receiving good news from you, I'd use another Telecom service. Thank you.

Theres this one girl in your company. From gaisano mall of tagum. She has fair skin, around age 35-40+, chinita. Nagbabayad ako sa machine and i know what im doing. Shes rushing me to insert the cash when the machine says that "I have to wait". Its not my fault na mabagal yung machine nyo but this agent of yours thinks that its my fault. I think a lot of the customers already filed a complaint on this one. Shes really a [censor]. You really need advice her. She has issues

A few years ago, at the k f c outlet at ali mall cubao, quezon city, philippines, upon trying out the free wi-fi, all my contact information were wiped out.

Same thing happened at the kfc outlet at trinoma mall quezon city, philippines 2 years ago. upon redeeming my phone rewards for 32 pesos, my smartphone mobile mobile data turned on by itself. and I lost 63 pesos prepaid load credit.

And today, same thing happened and I lost 289 pesos of prepaid load credits. I had set my access point to globe.com. xpx from the correct globe.com. ph hoping that no connection is assured but upon checking the data usage at 54 mb. strange but true.

My friends also encounter these then and now.

Please repair immediately our globe landline telephone bundled with internet connect which was been dead for over 2 weeks already.

I am a physician specializing in obstetrics and gynecology. at anytime 24/7 i am expecting a call from the hospital, referrals from resident physicians and patients, thus the need for the importance of this telephone and internet connection can not be over-emphasized.

please do immediate repair.

my son has been paying the monthly bill without fail, and this is our first time to experience this problem.

Account Name: Daniel B. Albano III
Account No. [protected]
Telephone No. [protected]

You quick reply is highly appreciated.

Thank you.
Dr. Helen B. Albano
(Daniel's Mom)
01 February 2018

January 18, 2018
To globe telecom management:
Greetings!
This is a formal complaint about my overpayment for my globe/bayantel dsl and landline bill. this happened on november 30 last year and up to now, I haven't received a coherent reply from your company whether I can get the overpayment I erroneously paid to you through internet banking.
Details of the event are as follows:
1. I paid 49, 037.26php to globe on november 30, 2017. it was through my bank's online banking system. attached here is my payment receipt on my email.
The payment was actually for my credit card bill but I mistakenly paid globe. my monthly service fee from the company is only 1, 398.99php a month.
I immediately phoned my bank regarding the overpayment in an effort to file for a chargeback. I checked with an account officer from the aurora-anonas metrobank branch if this is possible. the bank officer was able to contact the metrobank main branch regarding this query and I was informed that the payment was already sent to innove communication (globe telecom) and there was no way for the bank to stop it or issue a chargeback. I was instructed to file a dispute or refund claim to your company instead.
2. I have phoned your customer service support numerous times. I have also attached copies of the reference ids from those phone calls. I also went to a globe store in cubao (gateway mall) to issue a formal complaint. I was able to fill up a refund request form (ref # fuc150010000549) and was told that they'll update me through phone if they receive any feedback.
3. a couple of weeks passed and I still haven't heard from globe. I asked my daughter to go to a globe store to follow up. she was able to speak with an accounts specialist at globe alimall branch and was told that they'll follow up a request and try to see whether they can reverse the payment instead of the original refund request to be issued with a check. she gave our numbers and was told that they'll phone us up for any development. they also took the copy of the refund request form that I filled out at the gateway branch.
After a couple of days, I asked my daughter again to call your customer service number and check for any updates as we haven't heard from you since that last visit at the alimall branch. she was able to speak with your customer service agent.
The agent provided details that are both confusing and alarming. when they checked the refund request status, the feedback from the payments department was that we have to contact the ‘depository branch' and ask for a refund through their channel. again, we have expressed numerous times that my bank, metrobank, is unable to reverse the payment. it has to be done by globe telecom itself.
When she asked about the refund process, she was told that your company doesn't have any. once a payment has been made, we can't get it back. we can only transfer it to another globe account. she then asked if it was easier to just cancel all our globe telecom accounts to get the refund, she was told that we can't get the money back.
4. it is now almost two months and I have not been contacted by globe telecom. meanwhile, they are holding on with my money. this big company is using my money for whatever purpose they want. I am attaching here the latest bill I got from you and it is clear that I overpaid you (by now it's p44, 790.29). you have received my money and yet you refused to reimburse it to me.
5. I subscribe to numerous services and this is the first time that i've heard of a company not having a proper refund process. globe is a big company and yet it treats it mistreats its customer and holds on to their money like leeches? I am looking at taking some legal matters if you still will refuse to sort out this simple matter.
Hoping for your cooperation and speedy response regarding this issue.
Respectfully,
Cesar melencio
Account number: [protected]
Globe number: [protected]

I hope that you're in good shape when you received this email of mine. this is regarding our globe broadband amounting to 1299 per moth with account#: [protected] under my brother's (in law) name, ryan corres and the installation address would be block 10 lot 5 st. therese deca homes loma de gato marilao bulacan. during the first time that we ask for the internet bundle to be installed, there have been a problem with the installer and the 3rd party agent and you can actually see it on the account's notation last november 15, 2017. then last december 2017, our bill has been ph2456.99 with a dispute amounting to ph1096.00 (that was disputed to the account after the due date last january 5, 2017 by the help of your supervisor jaime co). then this day january 9, 2018, when we wake up around 3:30am since we're working home base (freelancer), we've known that our internet is not working and there's no dial tone on our phone. so I called 211 or your customer service hotline using my globe sim and was able to talk to michael yu (csr), according to him, there's no problem with the internet or phone in our area and I was able to check this with our neighbours, they don't have any problem with their account and it's only us who's experiencing it. this michael yu created request for technician#: [protected] (and you can see it on the account's notation too) and it will be for tomorrow, january 10, 2018 at 8am when in fact, I told him that we're using the internet since we are working at home or home base agent. not to brag about but we are earning twelve thousand (12, 000 pesos) weekly and it's very important for us to work everyday starting from 3am onwards. i'm a single mother and my brother is raising his two children too and we are helping my father as well as our nephews financially that's why are working 7 days a week. if you can see, I am paying the bills ahead of time or before the due date (for the december 6 due date, I settled it november 24th and for the january 5 due date, I settled it december 23rd) and there's an over payment (not that big but still an over payment) because we need the internet and doesn't want it to be disconnected or something. that's why we are really so pissed off that the internet is not working. I was able to talk to supervisor rye around past 4am and according to him, he will make a notations on the account and the earliest that the technician will be checking our internet is around 8am same day, january 9, 2018. I waited for the technicians text but there's none. I called the hotline again and was able to talk to maristela and ash garcia saying that it will be for technician visit tomorrow, january 10. then I called again since I need to have the internet back within the day and was able to talk to yesha nebrida, according to yesha, she will be the one to call the technician and will call me back before 8am for the feedback but up to this hour, didn't receive a call from her. then called again around past 10am, I was able to talk to chris, he created service request #: ofu18010007225 and then I was transferred to jm dela cruz, I told jm that I really need the internet since this is our bread and butter and according to her, I am speaking to her as a person who cares and not just as an agent and she will help me on this but the same thing, there's no feedback from jm dela cruz. and then I called again and katherine tam transferred me to the supervisor by the name of liza lopez. liza explained to me that the technician visit will be tomorrow and that she can't do anything about this and then the call was ended, I guess she's pissed off and drop the call (good customer service from the supervisor itself) and then I called again and would like to talk to liza lopez again to ask why the line was ended and this leo (csr) transferred me inigo who happens to be from retention (why would I be transferred to the retention when I am not disconnecting my account but i'm having internet problems) and this lyn suarez who I believe is one of their supervisor created this service request#: qba18010002703, this is already around 1pm and according to her (lyn suarez), I can call the hotline again around 4pm if the internet is still not working. I am thinking that you are really not doing extra mile for the customer even just be the one to call me and update me of what's happening. I really should be the one to call you again? so inconvenience of the service and I didn't expect that I will have this experience with you guys. now, I did call around 3:51pm and was able to talk to rj enriquez and he did some troubleshoot for my modem and transferred me to jaime co, his supervisor and jaime did call my landline and it did ring and the internet connection did fluctuate. and I guess they are that busy so they did call me back around 6pm to check if the internet and landline is already working. jaime co did ask me to do something on the broadband portal and it works. now I am still asking you guys to dispute on the service that should not be interrupted and I am asking an inconvenience fee (or danyos perwisyo) for the inconvenience and that I wasn't able to do my work since 4am until the internet did work around 6:30pm. I should have been paid ph1714.29 (one thousand seven hundred fourteen and 29 cents) for my work today and not to mention that I should have my training at around 12pm today january 9, 2018 for another homebase job. I really need you guys to pay me for the inconvenience on this and I will not accept a no or less than what I am asking as inconvenence fee and this doesn't include the dispute for the services out of that 1299 plan. please do the necessary action on this since i've been having a lot of inconveniences with you guy. it's very important for me to have this internet since this is my bread and butter. you can check on the notations of the account for all of this and we can also send you a copy of our invoices from our employer regarding the 12000 per week salary that we are having. I would like to report this to tulfo but i'm still giving you a chance to do your best on this. please reply asap regarding this. and I hope that moving forward, there will be no problem to arise since it's really so hard to talk to all of your agents and supervisors that doesn't know what they are doing and giving some broken promises. some agents too would say I am just telling you what I can see here on your account (there's no extra mile on how to help me). also, I requested them not to hold the line and put me on the music since our phone is really so loud in receiving but our reception is not that good on the other line. i've been asking for the change of apparatus but there's no action too. what's wrong with you guys? again, i'm asking for an inconvenience fee for the time that I should be working but you didn't help me and check why I don't have an internet and phone connection. hope to hear from you asap. thank you.

Hi, I pay for my fiance to top up unlimted prepaid each month. at a hugely overpriced fee, might I add, for the level of service received.

She topped up on 29 december 2017.

I come to understand it, in your country, unlimted does not mean unlimted, but a mere 800mb or day - which is ridiculous these days and classed as false advertising in the uk, I believe

Anyhow, we are used to your company restricting her data on a daily basis but can you explain why it was not reset on 7 jan 2018? after 10 days use for 999 peso.

What really shocks me, is that people there seem to just accept this sub-standard, intermittent service there and are scared to complain for fear of getting into trouble or it simply falling on deaf ears.

Please rectify this service and get your act together. you are a business offering a service which you can't provide sufficiently - invest in infrastructure and stop stealing people's low incomes. absolutely disgraceful for a company of your size to behave this way. not acceptable. this would not be tolerated in the uk.

The worst customer service ever. I thought that big companies has the best customer care service but I was wrong. Globe Telecom Calapan has the worst customer care. If there is a rate lower than 0 then I would probably click on that. Globe Telecoms is mostly about customer service but I guess your personels are not caring for their customers at all. Siguro bago kayo mag hire e ipadala nyo muna sa training kasi nakakasira yan ng pangalan, front liner pa mandin. Ni pag galang sa customer wLa. Ung simpleng "Anu yun?" wow parang nasa kanto lang. Hindi pwedeng "Ano po yun, Sir?". I was complaining about the bundle plan. It was applied by my friend as I am unable to visit their office, I only gave an authorization letter. My friend asked if he can check on the gadgets kasi di nya alam kung ok ba un or not, kaso ang sabi sa kanya e hindi pwede buksan kasi sealed sya, tapos binayaran nya yung 999 kahit di pa nya nakikita kasi di daw pwede. Nung pagkabayad at naprocess na lahat tsaka lang nila pinakita ng mabilisan, wala ng chance magcomplain yung friend ko nung nakita nyang ang pangit naman pala kasi nga naprocess na lahat. So later that night tsaka ko lang nakita yung item kasi kakauwi ko lang galing trabaho. Pagkakita ko, ngopen ang screen at binitang ko na agad kasi sobrang pangit ng gadget. So I asked my friend na tawagan ang globe. May tinawagan sya at sinabi nya dun sa personel ng globe na hindi ko nga nagustuhan yung item at kung pwede gawan ng paraan para palitan ung plan, same 999 but different gadget. Ang sabi lang sa kanya ay pumunta bukas sa globe. Tinext pa ng friend ko na di ko nga nagustuhan at kung hanggang 6pm sila open tomorrow. The next day nagsara ako ng maaga para makapunta sa globe at makipag usap personaly, around 4pm. Pag dating ko dun sabi ko di ko nagustuhan ung plan package baka nmn pwede na palitan kahit magdagdag pa ako or same 999 pero different gadget, she answered immediately na ay hindi na po pwede kasi activated na yung plan, kung dinala nyo po sana kahapon o kanina umaga kasi hindi pa po namin naaactivate kanina. Sabi ko tumawag kami kahapon pa pero bakit wala man lang kayo nabanggit na ganun. Kung alam namin na ganun pala e d sana inagahan namin ang punta dito. Sabi nya naku hindi na po talaga pwede palitan kasi naactivate na. Tapos kung anu anu ng mga itinanung ko na baka pwede ung ganitong solusyon o kaya ung ganito o ganun. Kaso she keeps on telling me na wala na talaga magagawa. So I was like, [censor] kung alam ko lang na ganun e d sana inagahan namin. Then nainis na ko kasi sa dami kong sinabi e lahat un puro reject, at sa dinami nyang sinabi na paulit ulit lang naman na wala ng magagawa. So sa huli tinanong ko na talaga ng may diin at pagalit na "ANO? WALA TALAGA KAYONG MAGAGAWA KAHIT GATITING NA SOLUSYON?!" I was surprised sa sagot nya, she answered "Wala na pong solusyon" . Wow dun naginit ng sobra ang ulo ko, wala pa nga nagagawang aksyon bago agad agad sasabihin na walang solusyon? Nagtrabaho din ako sa ganyang kumpanya at sa mga napagtrabahuhan ko minumura kami ng manager namin pag nakakarinig ng ganung salita. Never ever tell your customer na walang solusyon! Ipakita mo muna na ginawan mo ng paraan bago mo sabihin na walang solusyon! Sa tingin nyo ba babalik pa ang customer nyo pag ganung attitude ang pinapakita nyo? Iisipin namin na, ganyan pala sa globe, walang pwede isolusyon pag nagkaproblema..mag effort naman, di porket malaking kumpNya kayo ay ganyan na ang service na ibibigay nyo. Di maalis alis sa isip ko yung sagot nya na walang solusyon, nakakairita. Kung nakita ko sana na nageeffort man lang para gawan ng paraan ung nirereklamo ko baka sakali na makumbinsi ako na ituloy ung plan, kaso she didnt even show any care at all. Sana kinumbinsi nalang nya kami na ituloy ung plan, sana nakipag bolahan nlang sya, baka nabola pa nya ako and everything will go smoothly. Until now im still hoping na baka naman magawan pa ng solusyon.

-december 12 2017
-acct # [protected]
-i paid the october bill last november 20 2017. but when i checked my account, i still have to pay the previous bill (october) plus the current bill november 2017. send a complaint to globe but the reply was that "...our system generates your monthyl bill in fix rate and in advance. extra charging depends on how you use and exceeds on your plan." this did not resolve the issue. why do i have to pay the previous bill when in fact it was already been paid.
-desirable resolution: check & update their system to view the actual bill.

I subscribed via coins.ph of GoSurf999 in my pocket wifi with number [protected] last November 29 and yesterday I cant able to access te net and missed my online job for the day and upon checking today via *143#, I got a msg from 8080 that the numer wasnt registered to any surf promo. How come it happened? Hope you work on this. Please resolve this.

Good day ! Pls help me with my concern with globe gcash. Meron po akong dispute sa kanila na 2, 000.00 pesos, 8months na po since nangyari yung incorrect transaction ko, I asked them kung pwede ko ba i-refund yung money ko and they answered me yes it would just take 3-5 days to be processed. However, it has already been 8 months pero wala parin yung pera ko, I already talked to them so many times, I even called a supervisor to help me but they keep on saying na this is already in process. Been waiting for 8 months already but nothing happend when they assured me that this will just be a 3-5 days processing. pls tulungan nyo po ako, I'm a working student at yung pera na 2k ay pandagdag pambayad ko sana sa tuition ko, pls help me Im being so frustrated about this :(

I explaine it slowly ha para maintindihan nio globe. The P66 wodth of load is from my wifi's no. ([protected]) i send it to my another no. Which is ([protected]). So i use the P66 pesos to buy Garena arena of valor voucher that is worth P56. Ive been charge by 3507 and says ive been charge by P62 na akala ko ay successful ung transaction. I wait for 24hrs for the voucher then i contacted Garena Arena of valor customer service and check my google playstore history which is DECLINED YUNG order ko so bakit ako na charge if hindi ko narecieve un item na binili ko pero wala na ung P62 load ko

This had happened awhile ago in Gateway Globe store. I went there exactly 7:42 PM (as a text message was sent to me from GlobeStore). I waited for 2 hours (exactly 9:47 PM) for my time with the CS. I was there to inquire regarding my postpaid plan recontract and was planning to avail for iPhone X (since I saw this one from the Globe website). The girl CS (I wasn't able to get her name due to my frustration to her) was rude on answering my questions like what are my options in availing the unit (though I know for myself that it wasn't launched yet etc), when will it be available and if recontracting could cover the expenses for cashout payment (like what had happened when I did a recontract with my iphone 6s 2 years ago - that's right, I'm a loyal Globe customer for almost 4 years now). She even questioned me if I am really planning for iphone X. I felt that she despise me of all my inquiries. I was furious that time and didn't expect the rudeness coming from her! I've waited for 2 hours and her behavior is what she showed me! She should have at least answered me with professionalism and not like putting me down. Such a bad service! Hope this complaint will reach the management (especially her direct manager). Again, I wasn't able to get her name but I'm sure that she was the one who faced me (November 25 9PM on-duty CS of Gateway globe store).

I contacted customer service 4:18pm November 25th of 2017 to ask and move my service, they were charging 1000 for moving of service since I just started service on October 30th I was asking kindly for consideration on the fee since I just started services and asked for a manager I waited on the line instead of helping they just dropped the call on me. My account number is [protected]

The battery of my samsung s8 which I got from globe plan drain so fast and it cannot be connected to wifi. I already explain this to the store (Globe telecom SM Sanfernando Pampanga). and they say that they need to monitor the unit to confirm my complain. I left the unit and to my dismay the nextday they gave back my phone with 5% battery and the employee said that this is just normal? handset cannot be connected to wifi they still considered this as normal? they insist that they cannot replace my phone since its not a problem at all. I return the nextday and thankfully the person that attend me quickly notice that the phone really has factory defect. They replace my unit and yet the unit that they gave me is still the same. I want a replacement of my unit with no factory defect at all. And please do some actions to the person who said that battery draining so fast and even if it cant be connected to wifi is just a normal occurence. looking forward to hear from you soon. thank you

I never had an account with them! Ever! There are no account numbers because I don't have an account.
They charged $306.86 to my visa card.
There are the different reference numbers. There are 2 transactions under each reference number. Here are the reference numbers:
Innove, taguig - reference number h50006e81d72, $1.53 and $29.51 charged
Globes billpay, taguig - reference number h300067afccb, $2.84 and $66.88 charged
Globes billpay, taguig - reference number h60006e5145a, $1.60 and $31.47 charged

Innove, taguig reference number h1000676850c, $26.56 and $1.43 charged

Innove, taguig reference number h40006d5e58e, $26.56 and $1.43 charged

Globes billpay, taguig - reference number h200067c6cc6, $1.53 and $29.51 charged

Globes billpay, taguig - reference number h50006e81d73 $82.62 and $3.39 charged

Sir
Please help...
- They cut our internet connection many times and again this month of November 2017 because they said that we still have the balance that needs to pay.
- At first they told us to pay the amount in order to reconnect and after we paid it they asked again to pay another amount as we still have again the balance.

Account number in GLOBE
[protected]

Please see the attached proof..

thank you