Globe Telecom
Reviews and Complaints

For a number of bills for my landline/cellphone, I am being charged for the following:

Regular Text Messaging Maintenance Fee:
Bill No. 18 - P117.48
Bill No. 19 - P78.32
Bill No. 20 - P401.39
Bill No. 21 - P370.24
Bill No. 22 - P236.74

I have been asking Globe what are they for and am not getting any explanation about them. At one time, they told me through their Facebook Messenger the following:

"As per check, Samir it is already credited to your bill. Thank you."

So I asked them how would I know if I have been credited back of those charges, until now I am not getting any response. Their only response was:

"We are sorry for not getting back to you as soon as possible, Samir. Because of the numerous concerns that we are continuously facing, we had a hard time answering all your concern. Rest assured that we have your message prioritized, and should you have any other Globe-related concerns feel free to reach us. Thank you."

Since then, no response at all.

Naisahan ako ng globe sa bgong lte sim nila., consistent ako sa pagload ng 500 pesos gounli500 every month na pagregister., walang hastle sa data.. Buong buwan mula day 1 to 31 ang facebook ko as is ang mga photos videos etc. Mabilis kong nakikita at napapanuod sa dati kong sim na hindi lte.
Putsa ngayun lte na sim ko dahil mas mabilis kuno.. # may see photos via data charges na kagabi lang ako nag register ng gounli500 sa tagal ko to ginagamit ngayun lang ako kinocontrol ng husto sa pics and videos... Hastle talaga!
Sasavihin ng iba ubos na kasi data load kaya free data lang kaya di makita vids and pix. Uunahan ko napo kayo laging gounli500 pinareregister ko at mabilis ko nakikita ang pics and videos ng walang aberya mula day 1 to 31 kaya nga nag globe, ako khit sun and smart family ko kasi globe ang bosses and officemates ko mas ificient skin tawag dhil sa work load.
Ngayun lang talaga sa lintek na lte sim punyemas naisahan nila ko need ko daw mag palod ng 1000 para sa unli browsing with pcs and vidsetc. Wag na oy, kaya ako nag glob kahit mahal ang prepaid for 1 month compare sa other networks dahil nga sa ok ang browsing ng walng hastle kahit gounli500 lang unli tx lahat net at unli cal tm nd globe plus browsing inclusions na pics and videos.
Ngayon ano pang silbi bakit pako mag goglobe edi mag smart at sun nalang mura pa ang 1 month unli sa lahat ng network! Tyagain ko nalng din ang free data nila ng no pcs and vids total ganun narn naman sa globe.
Mas ok pa na hindi lte sim card khit ibang sim ng globe sana wag lang lte!
Sana makarating sakanila to!
Personal experience ko eto

I am very and extremely disappointed with your service. Last February 2017 I recontracted my postpaid plan. As the agent discussed the pre term fee, I paid 11k for it. She never mentioned/explained anything else that I need to pay aside from the 11k. After a month, I received my billing with additinal 9800 something pertaining to my previous contract. I emmmidatelty called 211 or the globe services, to complain the said charges I wasn't aware. The agent gave me ref no. and told me to expect call from globe. But no call for a month. I called the hotline again and again but still no reply on my inquiries/complaint. Last April 5 I called again the hotline for the 4th time regarding the matter, they gave me ref# [protected] pertaining to my complaint, told me to expect a call within 2 days, but to response from the main store and from globe itself. Today May 23, you cut my outgoing services because I have an outstanding balance, but this overdue balance is the one that I' complaining for how many months already. How can you cut my outgoing services without even asking or checking my account first before doing so?Im very disappointed with your services. I've been your postpaid subscriber for more than 13 years already, and this is what I got? Having this unpaid bills is not my fault, it's your agent fault. It seems your agents are not properly trained to handle inquiries. It's their job to explain everything to customer every single details that the customer is needed and what is need to be informed. Customers did not know anything, how can we know if we are not properly informed? I'm just so upset with both services in the globe branch where I processed my recontructing and to the globe hotline services for having no actions with my complaint. This is so annoying!

Hello Good day. I would like to ask about our home internet connection status. Because we shift our house from makati to taguig. Its 3 weeks ago since the day we transfer. Until now we keep calling the customer service if they can fix it asap coz we are using the internet for a business purpose. They keep saying that technician will visit our place but until now we are waiting. Please, I humbly request to fix our internet As soon as possible. Our account number is [protected] under the name of Erwin Esguerra. Thank you

I'm bong rubino, distributor general manager of everkeen mktg., inc. (an exclusive distributor of alaska milk corporation and other fmcg in negros island region).

We opened 30 new data plans for our pos (we shifted from smart to your end) believing that you serve customers well compared to our data provider before.

Recently, I requested if it is possible to add incoming calls to these lines for we finf it hard to communicate with our sales people.

I approached mike paver and the promise to get back on my request remained a promise. was adviced also to approach beth pedrosa but the same happened.

I had observed that globe's after sales service is also not that good (from this experience)... like smart... all are the same after securing the sales/new subscription.

How I wish that the after sales service are that aggressive like when you want to secure the 30 new data subscription.

Hi globe - this is to inform you that your staff in sta. Lucia mall / city light is very rude. I visited your service center for an inquiry and to fixed my deffective phone unit for under warranty however the technician is not there that time, no one accommodated me. They just stared at me. I've been waited for such a long hours, took a seat and immediately asked one of your staff who stood near me that I would like to inquire. Guess what, she just stared at me and acted as if she's doing something and went inside at back office. She didn't even bother to tell me to wait is she's really busy. But no, she is one big rude lazy staff. There are only 3 visible staff; 1 that looks like a cashier co'z shes inside a cubicle, another agent I guess who's accommodating a client and that darn rude staff. No other customers were there, the store is really quiet and yet no one seems to bother to entertain potential plan holders like me. When the technician arrived I gave him my supporting docs. For under warranty and my cellphone unit for repair and badly thing happen to me that time i've waited for almost 2 hours and my cellphone unit does not fixed and he forwarded me to the main office of city light services located at green hills, I told him that is so far away to my place and the worst thing happened the technician leaved me while I am talking to him. So disgusting! City light at sta. Lucia grand mall - very disappointing.

Call date : may 13, 2017
Call time: around 4am

He disconnected the line and now he sent a message saying

Hoy puta! Kung wala kang pambayad eh magpakamatay kana lang! Masyado kang abala!

From globfone

I want this rep to be terminated. I am a manager and I know this is unacceptable behavior / zero tolerance even if you're customer is irrate, you should still be professional.

Him messaging me, was so rude and unprofessional. He even used an anonymous sender. That's too obvious.

Disconnected calls are zero tolerance in every bpo company.

Last tuesday I loaded my phone 50pesos then the next day I checked my account its down to 40. I didnt mind though then the following day its downt to 32.. I didnt use my lod. I didnt text call or register to anything. Im so disappointed I checked my messages I got 3 messages 2 from 2851 and 1 from I forget the number its 4 digit number it says I subscribe to promos that cost 5 per day then and automatically renew everyday for 5 peso. I was so angry coz I dont use my load I ussually keep it for emergency use now I realized thats why my load is always lost because of their automatic promos that even u dont registern ur registerd already. I try to call custiomer service but unfortunately it doesnt have anything for prepaid concern. Only for wifi and etc. I jusyt want to say ### you globe!

Disputing the four php 534.82 mobile internet charges billed to me for february and march. I never used my cell data here in the us first because I am using another phone and a us sim with unlimited data. second, I know how expensive it is and I wouldn't want the extra cost. lastly, I changed the apn in my cell data setting so even if o accidentally turned it on it would not connect. that is four php534.82 totalling to php2, 139.28.

I am complaining about their internet connection. I was promised that going from just mobile broadband to home broadband would be more stable but our connection keeps on dropping out. It happens after 15 to 30 mins of usage. Right at this moment while I am typing this complaint, our internet has dropped out for more than 10 times in just 3 hours. I am not over acting or anything but it takes about 10 minutes of wait before it gets connected again after dropping off. I've called them multiple times and a technician has already visited us but still no change. We are paying for this expensive crap service and we are definitely not getting our money's worth.

Unjust billing! why are you charging me with club content, e factory, true tones, java downloads etc., who would need these services? I called your hotline - csrs several times, and they wont do a reversal, they are insisting these are valid charges... but I did not even subscribe to any of these. my postpaid account is already 4 yrs... then suddenly you inserted these charges to my billing statement (for these past few months)?
How valid are these charges? how would you say its initiated by the account holder when technically sim card is not even inserted in a mobile phone? - its inside a router-modem?
This should really be investigated! if this wont stop... globe telecoms should be held liable... ntc should check on this.

I called today April 29, 2017 due to issue on my Internet and Jasmin first rep answered the called. JASMin placed the call on mute withour asking permission and not doing anything. THEN called suddenly xnferred to Cancellation team without me knowing. WtF is that. She doing call avoidance instaed of helping me with my issue. I WANT YOU TO FIRE HER. Not good example agent. I was given wrong info by loyalty team when my acct was upgraded last march 2016. Was informed its still unli net now i found out i have cap of 50gb.

On two bills after coming back to the states I was charged for roaming (at&t is roaming partner) internet services though I never accessed the internet on my roaming phone. now the same thing has happened to my wife's account, twice being charged during april though she not only never accessed the internet, she doesn't even know how to access it. for each instance we're being charged p599 including vat. I am working through these erroneous charges with globe. however, there are undoubtedly some folks who are being billed erroneously who may never be aware of the bad charges but simply pay them. globe needs to correct the internet roaming overcharging problem existing between them at&t.

I am frustrated with this globe worst of it all service provider. my heart and my head is aching i'm becoming depressed with this situation. only globe telecome service provider is allowed to this condo unit where I am renting... what a horror! I wanted to give it a chance and was hoping it is different here in manila, but it is horrible horrible horrible after all. my dial tone was dead... my internet is not working, its not even a month since I started using them. I had to call them through their hotline 211 which is taking all my load! I called their cs since the 22nd of april and untill now they haven't fix anything. they kept on telling me that "the repair personnel will visit and fix your issue, please keep your phone available for them to notify you" but nothing! not even an apology for not being able to show up! well... few days ago some repair personnel arrived but to my surprise 😲😲 they​ don't know how to fix the issue! said they are on different account! wtf? won't you know what's your customer's account details listed and saved on your data? what promo they availed? I told them sooooo soooo many times I am availing the 1599 supposed to be 20mbps with 150gb a month allocation. you are supposed to know which people you send to fix my broken... very broken landline and internet connection! come on! please! I am paying you! I am almost close to giving up this condo contract and find somewhere else to change my internet provider! this is crazy! globe! you are causing me a very bad headache and depression! and giving my life trouble, coz if I have to quit my contract it means I won't be able to get my two months deposit. iam already depressed and now im becoming worst! please! be professional enough to give your customers the real satisfaction with the money we spent and are paying​ you...! ohh gosh this is horrible horrible horrible horrible I feel very frustrated.

I have been told I've used my 50gb up in ten days. BS Last month you told me the same thing and I believed you, but with much doubt. I am internet/computer savvy with lots of experience at knowing what the data hogs are in and on the internet. I have made sure I don't have any hogging going on. Plus, I have not been able to use my computer much and that leaves my wife and I with our mobile devices in whih we do NO live streaming or video calls etc. YOU GLOBE ARE LYING TO YOUR CUSTOMERS TO TRY TO GET MORE MONEY OUT OF THEM AND NOT SUPPLY THEM WITH THE PROMISED SERVICE QUANTITY OF DATA AND QUALITY! i HATE YOUR DAMN COMPANY AND i'M NOT PAYING MY BILL ANYMORE UNTIL YOU PROVIDE US WITH AN ACCURATE DATA REPORT FOR THE MONTH OR MARCH THROUGH APRIL. I WANT DETAILS, URL'S, DTA DOWNLOAD, WEBSITE DATA USAGE, OTHERWISE YOU MIGHT AS WELL CONSIDE THIS ACCOUNT A DORMANT AND VOID ACCOUNT. MY ACCOUNT NUMBER IS [protected], ELENA SERUNO. PLEASE SEND IT AS SOON AS POSSIBLE TO THE EMAIL ADDRESS ON MY ACCOUNT.

Can you please calibrate your process to all of your suburdinates. hindi tama na yung only request namin is to upgrade the account to commercial ay naging new installion. the worst is after we spent money and our efforts, from talking to incompetent cutomer representatives and talking to several tamad na technicians ay hindi parin na. resolve ang issue. well infact before we process our request, we explained the situation of our existing line, the customer service rep from baybay globe store, assured us 100% that its fine. now, they have canceled our request and canceled our residential account too. worst is my mother, which has goiter, needs to go back and forth at the store trying to fix this. if anything happens to my mom because of your inefficiency, its you fault globe!

My internet connection keeps being disconnected even my other globe sims have good connectivity. They claim their service is excellent but I experienced worst. Now I know what to expect from this ISP. I am switching to a different ISP soon if they can't fix this ASAP, I think my sim is the problem because my other globe sim perform good, please fix my sim it's number is +[protected].

globe you are seriously ripping people off! i called in december 2016 for a subscription removal, so you wont bill me any additional charges, yet, no actions was done, my plan is just for 1299. come march, i was still being charged for those add ons that i am not even using and y bill went up to 1906.97! your customer service and store reps are no good and as bad as your service! i need you to adjust my bill right now! acct number: [protected]

Dear globe telecom,

Re: complaint by [protected]

I am writing to complaint on your mobile bad network connection, eating up my load balance and your customer servise giving false information.

As of mar 9, I got p325.12 load balance. when I check balance last apr 5 is p258.12. last apr 7, I loaded credit of 125. when I check my total balance was only those p125 which I just loaded. those p258.12 remaining balance was lost.

I then made a call to your customer service last april 7 regarding my lost balance. your customer service hotline advise me to use your chat service to send the screen shot showing the remaining balance of p258.12. I called again last apr 8, my call was disconnected, my complaint wasn't resolve and I didn't even get a return call back.

When I tried to use your chat service, there was no respond. I called your customer service again today, apr 11, she said you don't have chat service anymore.

Please return my lost balance of p258.12. below is the screen shoot. thanks

Hello globe.
I am trying to call your hotline but it is difficult coz i am outside of the philippines, I am wondering why i didnt receive any payment confirmation thru my email? I pay 1400.00 of my internet acct.#[protected] edminda lapuz turla thru my credit card here in dubai. I pay 400.00 of my mobile account for this i received confirmation .
Please help me to sort this coz i already charge of my card.
Thank you.