Globe Telecom
Reviews and Complaints

Dear globe telecom,

Re: complaint by [protected]

I am writing to complaint on your mobile bad network connection, eating up my load balance and your customer servise giving false information.

As of mar 9, I got p325.12 load balance. when I check balance last apr 5 is p258.12. last apr 7, I loaded credit of 125. when I check my total balance was only those p125 which I just loaded. those p258.12 remaining balance was lost.

I then made a call to your customer service last april 7 regarding my lost balance. your customer service hotline advise me to use your chat service to send the screen shot showing the remaining balance of p258.12. I called again last apr 8, my call was disconnected, my complaint wasn't resolve and I didn't even get a return call back.

When I tried to use your chat service, there was no respond. I called your customer service again today, apr 11, she said you don't have chat service anymore.

Please return my lost balance of p258.12. below is the screen shoot. thanks

Hello globe.
I am trying to call your hotline but it is difficult coz i am outside of the philippines, I am wondering why i didnt receive any payment confirmation thru my email? I pay 1400.00 of my internet acct.#[protected] edminda lapuz turla thru my credit card here in dubai. I pay 400.00 of my mobile account for this i received confirmation .
Please help me to sort this coz i already charge of my card.
Thank you.

account number [protected]
number [protected]
Here are the references with relation to my dispute, which commenced 26th October 2016 when i informed the Market Market Shop over a 3 hour period, yes that is the first complaint, I waited 3 hours and had to show two IDs to talk to the representative by wait for it... a phone! I learnt from that the shop is a facade only and I could have saved 400 pesos in taxi fares. I was given my first number
OQC [protected]
Here are some more:
PQC16100022809
PQC [protected]
BAD16120013355
PQC16120015617

I was to move within Cedar Crest Estate, Acacia from Hawthorn to Palmetto literally 5 meters apart. 306 Hawthorn to 322 Palmetto
I was told the package couldnt be upgraded, and best or worse of all the service was not available in the area... nobody called text or emailed in all that time. every time I had to call. Subsequently I had PLDT installed. This has effectively doubled my internet bills. There is a system here whereby contractors have to have a work permit. No work permit was issued till the 3rd january when the contractor eventually arrived on site.
I have been charged for the downtime. over 3, 500 pesos as well as overcharged now for late payment...I want this sorted out! All the time I was billed for a service I never received. They knew my email, they knew my mobile number. [protected]
The area sales rep knows this number, and he stopped replying to texts but still persisted in putting flyers through my mail box, advertising a 48 hour connection to both myself and my neighbours.
Typical, I was previously at Serendra, a nice place where the account was transferred. I have been a customer nearly 2 years. This is not a good service to customers. Customer aftercare is non existent. I ring every week and at no time does this generate a cure. or an email or a text or a phone call explaining. I am now very angry. Hence this complaint.
17th Feb I had these numbers
Order no: [protected]
PQC [protected]
QBA17023405039
Finally these in March
CTW17030005554
QAW17030018271

I paid the month outstanding from January 3rd. I also paid on the same day by internet banking on February billing. Last month I called wrote in the humiliating box provided on the Globe website, that did not result in rectifying they did not call or text or notify me...
Please help me I have 3 sim accounts these cost me 3000 at least extra in charges over the down time. Plus I have PLDT now installed!

Ian Philip Roberts UK citizen
[protected]@gmail.com
+63 [protected]
+[protected]

my service is out for 5days I've called each day and ask for a tech to check it out but instead representatives denied my request and they keep saying an outage on the area is ongoing and i was promised that it will be fixed by the end of the day and for 5days nothing has been done till now i dont have any service and i've been hung up on by those i rep's they are so rude youre people are so lousy enough to take ownership of the problem very incompetent, irresponsible people, i need solution

started march 22, 2017
ongoing 26 of march

Shoutout #globetelecom!
I thought I should post this pra makarating sa kinauukulan.
March 20, 2017
my client asked me to get a static Ip. Nag-request ako agad sa #globeCS. As per agent, kelangan daw mag-paincrease ng credit limit. Gave us instructions to go to one of the globe stores and present a proof of income.
March 21, 2017
Pumunta kmi s #globeiriga pra mgsubmit ng requirements para maincrease ang credit limit ng account namin. All done. Ang sabi 24 hrs daw maupdate sa system.
March 22, 2017
We did a follow up. Kasi kinukulit nako ng client ko. Tumawag kami sa #globehotline para mag-follow up. Ang sabi wala pa daw, another 24 hrs of waiting pa daw. (Sighs)
March 23-24, 2017
Same thing, tumawag kami sa hotline. At wala din kami ibang napala kundi mag-antay na naman ng 24 effin' hrs. What a lie! At galit na skin client ko. urrgh!
March 25, 2017
Right after shift, tumawag ako ulit sa hotline kasi I really need to get this done before Monday dahil di ko na alam ang sasabihin ko sa client ko. Unang agent na nkausap ko ay si Grace, as per her taga Buhi daw sya. Hay nakahinga ko ng maluwag. Pnakausapan ko sya na tulungan ako. Inescalate ko na sa supervisor. To cut the story short, di ako naconnect sa sup kasi na-disconnect. Sige timpi pako! I tried calling once again, this time nakausap ko na supervisor, his name is Rod. Wow! Grabe ang assurance ni kuya. Tatawagan nya daw ako for update by afternoon. Afternoon came, walang tawag ni isa. Kahit sleepy head pako, bumangon nko kasi sobrang stressed out na ko talaga dahil dto. I talked to Marco, wow good news! Okay na pala credit limit ko at gagawan nya ng paraan pra maactivate static ip ko. Take note for "immediate activation" daw. Sobrang kalma ko pa. Sabi pa ni Marco, may tatawag daw sakin after 2 hrs. Tangna! Nagpauto na naman ako. Nag-down ang system. Ilang beses ako tumawag pero no luck down pa rin system 👿
March 26, 2017
12:30 am. Tumawag kami ulit. Nakausap namin si Carlo, sabi nya di pa daw activated ung static ip at ang masama d malinaw saamin kng approved nb ung credit limit! Shoot! Temperature is rising mga bes. Pero mejo kalma pko kasi sabi ko ipasa ulit km sa supervisor. Willing nmn kuno tong Carlo. Ring. Ring. Ring and line got disconnected. Potek! Nakakapota na tong mga to ha. The fact na ang tagal bago mkkonek sa hotline tas ididisconnect lang? Tumwag ako ulit, at this time sobrang nanginginig nako sa galit! Nakausap ko si Cherry. And yadayada ngpatransfer ulit ako sa sup. And guess what inabot ng 1 hr pero ring lng ng ring! Holy molly! I mean com'on! Sobrang nakakainis na. Alas dos na ng umaga utang na loob! Tumwag ako ulit paksh"*! This time si Vin naman. Nakuha ko emp id nya. Worst agent tong Vin na to. Ayaw idisclose ang information. Like seriously? Bsta sobrang tanga nya. Sorry sa term pero tlgng worst agent ito. As I write this, currently nagbabakasali ako na my sumagot sa kabilang linya na supervisor as I asked Vin to transfer me over. Pero wala. I spend my entire time for this crap!
#globetelecom sana mabigyan nyo ng pansin ito! I mean, for sure hindi lang ako ang may gantong concern at worst experience. Bigyan ng sapat na training ang mga agents nyo at mabigyan ng kaukulang aksyon ang negligence nila! Sobra distroso bnigay nyo sakin ngayon. Kahit kami ay maralita, Wala kayo kung wala kami. Kami ang lifeblood ng business nyo. Kelan makakamit ang pagbabago?
Friends, please help me spread the word! No words can explain how devastated I am right now. Justice should be served.
#globeheadoffice #globecorporateffice #unsatisfiedcustomer #poorcustomerservice
#globeCustomerStress

Globe telecom is a fraud company. its regular practice is to bill customers for services they do not receive. Globe is well aware of this. They avoid their legal obligation by creating a front service called "customer care', which is a series of highly ignorant costumer service representatives whom after long waits answer a phone and have no earthly ability to solve customer problems, nor are they trained to. What these people are trained to do is run a customer with a legitimate complaint in a circle until that person just gives up. Try Globe at Facebook for example and that to will show the truly fraudulent nature of the Globe company. They are good at billing and shutting off service when you don't pay. But Globe has no concern what so ever in providing the service they bill their customers for. They are being sued by me under section 315 ESTAFA.

Accnt number [protected]. Ive called them to cancel the service because were it's not worth it.. the internet service sucks. Anyway, there was supposed to be a cancelation fee but the representative told us it woulf be waived. I've called several times to double check this info and all of the representative told me that the waiver has been validated and I dont need to pay anything. I then received an email stating that I need to pay 5K for the termination fee. I called again and was told to ignore that email. A few days after, I received another email stating the same thing. I called again and now I was advised that they have'nt waived anything. The representatives that told me it was waived was Caisee and Antonina. I am very frustrated as they have been wasting our time. We're planning to file a case regarding the matter. I'm writing this now while speaking with a Supervisor named Zed. But before we got to speak to him. We were on hold for far too long. I think they need to review the meaning of customer service. If this does not get sorted, I will file a case against Globe telecom. Hope to hear from you soon. All my details are in my accnt number.

This company is by far the worst Telco company I have ever come across. The worst customer service.

I have made an online payment couple of days before my account falls due, their payment gateway iPay88 came back with an error message saying an error has occurred, no further details. I checked my bank account and confirmed that the funds has been taken out so I message their "Support" via chat, they use facebook messenger now. These people don't even bother reading my whole message and just quick to respond, "Sir upon checking the payment has not been posted your account is now overdue thank you" that annoyed me so I sent another message referring to my previous message, I still get the same response they ask me to check with my bank. I told them that my bank said that you have processed my payment. No response and I have been waiting for days so I decided to get one of my relative in Cebu to pay it at any Globe branches which they did immediately. About 6 days I had a response from Globe saying "Upon check your payment has now been posted" they are referring to the payment made at the branch, so I went on and send them another email referring to my two previous emails that the only payment still hasn't gone through. It seems every CSR that reads my message dont read it properly and just quick to respond "it has been paid" "upon checking payment posted" "sorry for the confusion, payment has now been posted thank you" all the same crap. So I reported the online payment that I made to my bank as Fraud transaction.

Sana po ang globe center ay no noon break kc paano po ung mga nagwowork 8am to 5pm.
Kpag weekdays nman po, they are accepting payments until 4pm only.

And please teach some of your agents, even working in globe center, to be respectful to all your customers especially here in daet, camarines norte.

Bakit kelangan ituro kami sa bayad center to pay our bills.

Its almost a month now and still got no feedback from what they called a Globe Support team. (doubted if that team existed) they didn't even responded on what really happened on my Spotify Premium account why i cant register it under Globe promo.

Started raising my concern last Tuesday, February 21, 2017 11:27 AM and until now they repeatedly say:

Hi Kai,

I’m sorry that this is taking long. As of this moment there is still no feedback from our Support Team and the case ID [protected] for your concern regarding Spotify premium is still in progress. Rest assured that our Support Team are doing their best to resolve this. I hope for your understanding and patience with this matter.

In the meantime Kai, if you have other concerns just email.

Thank you,

Allie Sto Domingo
Globe Customer Service

Last Nov 2016, globe csr convinced me to upgrade my plan to 1599 which has free chromecast that will be delivered within two weeks. Until now, I haven't receive my chromecast that is included in my plan upgrade. I'd made several follow ups about it but no actions taken. I got same reply from the Csrs that they will email my concern to the one who's handling the chromecast delivery. I'm very disappointed.

Just wanted to report my worst and shameful experience I encounter at your csr staff at globe business center at sm bacoor this afternoon, sunday march 5, 2017 around 4:31pm.
Just for documentation of his incident that gets into my nerve and maybe disgrace to your company for promoting good quality service. I believed you have to start it with your frontlines, right? 😠
I came to your sm bacoor business center around 3:25 pm with my 7yo son... We were in a hurry because we only drop by in the mall just to go to your center regarding my concern at 1st with my change of sim card or service to my new phone because my complaint as I ha e mentioned to your guard whos processing the numbers for queing, he said, maam paki tanong na lang po sa customer service antayin nyo po tawagin ang pangalan nyo... Itold him it was under my husband's account but I am authorized naman kasi magtatanong lang ako kung ano problema if yung unit ba or yung sim card... Because the unit is just new it was issued just last january 2017 only.
After 15 mins., I asked the guard again, kuya bakit ang tagal pano ko malalaman kung ako na ang susunod pang ilan po ba ako... Then guard said, maam paki antay nyo nalang po tawagin kayo...
Then 4:15pm came almost 45mins I noticed yung mga kasabay ko sa line wala na ako na lang natira at yung mga bago na mga mukha...
Then I approach isang cashier counter... Maam excuse me pede po ba malaman na kung pang ilan pa ko kasi ang tagal ko na dito hindi pa rin ba tatawagin ang jasper? (I registered my husbands name kasi sa kanya nakapangalan ang account, kasi my husband is just outside the center nagiikot lang sa mall habang inaantay kami. Ako po kasi ang gumagamit ng extention na line kaya ako pinaasikaso ng husband ko.)
Then the cashier answered... Maam kanina pa po kayo tinawag.
To my surprised and with slightly mad I replied... Pano nangyari yun na skip ako eh kanina pa kmi ng anak ko tingin ng tingin queing board nyo hindi lumalabas pangalan ng jasper.. At wala din ako naririnig na tinawag ako eh nasa harap lang kami ng customer service naka upo?
Then yun girl sa cashier talk to mr. Joshua silently but I heard few of her lines saying, isunod mo na si maam knina pa sya.
Then joshua answered with arrogance, eh kanina ko pa yan tinawag yang name na yan hindi naman lumalapit...
Then I stand in front and close to him and said, "excuse me po, kanina pa kami dito 3:31 pm ayan nakalagay sa ticket que namin oh... Anong oras na 4:35pm na. Tapos na lahat ng kasabay ko pumila hindi pa ko tinatawag at 2 kami ng anak ko na tingin ng tingin sa board nyo ng pangalan namin hindi nag flash... Imposibleng hindi ko marinig na tinatawag mo ko kase eto lang ako nakaupo sa harap mo... Bilang lahat ng nakausap mo mula ng umupo kami dito ha 3 babae at isang lalaki at hindi ako umaalis sa harap ng counter nyo, kaya wag kang magsinungaling dyan, ok? Then he replied, opo nga di ba kayo na nga po isusunod ko... Then I find his answer with sarcassm and medyo patawa tawa pa sya. I felt ashame and humiliated in front of the other customers that time.. Kaya sabi ko... Ano pangalan mo ha? Bastos ka ha! Then he answered wih gestures na joshua po ako eto po id ko oh... Medyo mayabang ka ha, then sabi ko I will complain him sa head ofc ng globe.. He replied... Ok lang po sige icomplain nyo... Very arrogant yung staff nyo ha he should not be in your front liner instead of apologizing for what happend na skipt nila ang name ko to be called nagyabang pa talaga and he stand to it na kahit icomplaint daw sya sa ho ok lang daw. Then when his customer stand and left the chair, I sat on the chair infront of him thinking that his customer was already finished... He said, hindi pa po tapos yung kausap ko tayo muna kayo dyan kasi babalik pa yun... I said, akala ko tapos na eh umalis na kasi sa silya. Kasi diba sabi mo pagkatapos nya ako na susunod? Sorry po ha... I answered with sarcassm. Then I step back again...
Infront of my 8yo son I felt humiliated specially when my son asked me. Mommy are you ok?... You know good thing my husband is not around cause hes there maybe it will create a big commotion pa. Tsk! Tsk!... So disspointed talaga!
Then suddenly while im still waiting for my que at the waiting area the other staff beside him, (I didn't get his name) approached me after he finished his customer said maam dito na po kayo ako na po mag aassist sa inyo.
And can you imagine it took him only less than 10mins to help me with my concern?! Network settings lang pala ng samsung j5 (2016) ang may problem, not the sim card not the unit itself imagine I suffered almost 2 montjs since this mobile phone was issued to be by that same center din ha. Yun pala sa mobile network setting lang pala ang problem kaya palagi ako walang signal sa data network and sa mismong cp always walang signal... You know that person / staff who helped me kept on apologizing for me to wait too long for my que and for the things that happend... He is very polite and helped me with all my concerns... Unlike that ill - mannered staff mr. Joshua cobarrubias.
I thank that polite staff very much for helping me with my simple issues lang pala sa phone which is mas matagal pa ang pinila ko kaysa sa pagsolve ng concern ko in less than 10minutes imagine?
I asked him that I need to speak with their manager on duty to report that staff... He excused himself to call the oic after I thank him for his help in me.
Mr. Jc the supervisor / oic who speak to me with regards to the incident then he apologized for what happened... I told him that I understand that customer service jobs is not that easy and of course it takes a whole day of stress for the staff to talk to a lot of concerns with the customers... But it doesnt give justice to a bad mannered staff to be sarcastic and humiliate your customers specially if it's your fault not ours. I also told him that I will report this incident to their head office because we should this staff a lesson, I told him that the staff is very arrogant pa kasi to tell me that"ok lang po sige I report nyo po ako sa ho eto po id ko. While I took photo of his id"I said to mr. Jc that being an ayala co. Employee they should2 project to be in proper manners all the time because they are the mirror of the premiere company"

Mr. Jc ask me to write an incident report regarding this issue... Kahit sobrang kinain na yung oras ko sa business center na yun because it's almost 5pm na I still manage to write it pa rin and gave this to him.

I hope this issue will be handover to the write department of your company and maybe you should call the attention of that business center and the arrogant staff should be given sunction for his behavior... And to the polite and helpful staff that I forgot to get his name I commend that you should keep more of like him cause that will be an asset of your business center.

Thank you for hearing me out on this and hoping for your prompt action and reply.

Mrs. Jane a. Deveza
0917.884.4514

So it's the first time I loaded today, I wanted to listen to Spotify premium so I tried creating my own GoSakto since I just wnt to use it for a day, and then okay I subscribed/registered and then the confirmation was sent to me "Youre now registered to Spotify Premium with 200MB" blah blah with a link to complete my activation. But when I access the link put my number, it says that I'm not yet registered to Spotify Premium. It's really disappointing.

this is my message to glbe telecom and yet im not receiving any good feedback from them. Your Customer Service is really annoying. I have a 1-month MRF free billing adjustment that was committed to me by Anthony Bautista (zetl4535) last Nov 13, 2016. This is for compensation due to late delivery of Iphone7. Now, after almost 4 months, billing adjustments were not yet adjusted. I have series of follow ups that were also not been attended. I have talked to Enchong Alvarez, ticket [protected], Jacqui Puno ticket [protected], Cathy De la Cruz (zetl5709) ticket [protected] and Rey Kho (zetl5752) ticket [protected]). For the past 4 months, I haven't received any call back regarding my ticket, even once. They're just waiting for me to make another follow up and ask the agents to file another case. This is really annoying! This is not my first time experiencing it. I have also experienced this when I have to transfer one of my accounts, I have to transfer location of my landline subscription and when I have to request replacement of my newly procured Iphone6. Here are my escalation tickets that were not resolved by your customer service: [protected] (George), [protected], [protected] (Arf Bautista), [protected] (Jon Coligado), [protected] (John), PQC17020007380, PQC17020009464, PQC17020011359 (Irish Zalgado) and other escalation tickets that I have not taken note of.

I thought your customers are important to you? Why are you not addressing these issues? You need to attend to our concerns and see to it we have good experience with your customer service. This is really disappointing. This is really insane. If you can not resolve our issues with your customer service. the you're management is a failure!

I bought a powerbank yesterday and I ask the cashier to get me a new stock, she did and put it in the paper bag without inspecting it, I went home and open it and to my horror theres a scratch on it, I wasnt able to get sleep thinking about that scratch, so the next day, I went there and told them about the scratch and that I nor the cashier didnt even checked it, but they told me no that they have a policy that once it got out of their store its no longer their responsibility, I was shaking and I was trying to hold back my tears, what do I do? Do I blame their poor services or my own stupidity for trusting them, what a let down by globe telecom, once again they never fail to dissappoint me

Globe telecom agent called us last November 2016, to upgrade my plan to 1599, with the speed of 15Mbps and data allocation of 150Gb per month, since then i paid every month for about 1599, ive noticed that my internet connection was very very slow, i pm so many times to globe to made a complaint, what there internet connection is so slow is the same also to take action, when the technician tested my line it is only 5Mbps, i made a complaint again, and then they told me that my plan is only 5Mbps for 60Gb per month, because my package still the old one and its amounting 1599. this globe telecom is the worst and biggest thief. they are offering you once you accept the offer they will not give it to you, they will take our money without the right service.

I am AN [protected]. Goodness your connection is 25kbps. I have been paying for 2mbps bundle. Then your representative called me last 02Feb2017 offering me to upgrade to 5mbps for additional fee. I did a "yes" on the upgrade. He told me he will text my Job Order number (so I can call and trace), but no text arrived. He told me Globe will upgrade within 7 days, but after 5 days, my signal downgraded to 25kbps. It is 28Feb2017 now and i still have this slomow signal. 25kbps cannot even open my banking apps.

What kind of service is this? I am with you for many years, Globe. Looks like i'll change my network this coming March 2017. I want my 5mbps.

i called last January 3, 2017 and i asked if they can change my address from San Esteban High School to Sta. Monica High School, they said it was already ok but then the bill that was sent to me was San Esteban Again(billing address written in my bill) i do not now the name but i got her ID ZTP01766 . so i cannot pay the bill. Again i called again and requested to change the Billing address from San Esteban to Sta. Monica but again nothing happened here is the ID number ZTP02056 . my account number is [protected]. i cannot pay the bill for 2 months because of you do not want to change the billing address to Sta. Monica . Please act on this matter or else i will go in your central office to file a formal complain to the customer service representative who gave me false solution to my problem.

I'm planning to get two postpaid lines but unfortunately I met the worst customer service representative named Dominic Florentino on February 25, 2017 between 3 to 4PM.

I asked if I can get a plan worth P599 with unlimited Globe to Globe calls and texts just like my sister in law? He instead answered in circles which led me to think I couldn't afford since I have to pay P599 for the basic plan on top of P499 for the calls and texts plus the 199 for the internet.

He kept interrupting when I asked questions and the way he explained the plan is very confusing. All he needed is to answer a simple YES for the question.

Lastly, I asked if I could pay automatic deduction via credit card for my monthly bills. Again, he answered in circles specifically mentioning it all depends where the credit card was issued. So I asked for the form for the monthly automatic payment.

To my surprise, Dominic again misinformed me since nothing in the form asks about where credit card was issued.

It's been a long stressful talk with the representative who called himself "the manager". Eventually, I gave up and looked at other company nearby. SMART is just right in front.

Just a friendly company advise, even if Dominic wins, Globe company will eventually lose since I will spread the news how incompetent and confusing he is!

I was trying to ask for an assistance regarding what my bill is and I was placed on hold for 30 minutes (knowing that I am hearing the rep just busy chitchatting with her co-rep) and I ended hearing nothing about what my bill was. The alibi of the representative is that the system is 'down'. Their customer service is superb in unprofessionalism. I asked for a supervisor and was placed on queue for another 20 minutes. No one answered. Globe really is excellent in hiring 'professional' customer service representative.