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Globe Telecom Complaints 629

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8:51 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I don't know if this is worth the complaint but your representatives obviously do not know how to comprehend with the customer's concerns. Called 2882 hotline to get assistance in activating the Gcash card and talked to May employee ID Ztm05401, which I don't know if this is just a pseudo ID. It took us more than 15 minutes and placed us on hold thrice. By...

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12:16 am EDT

Globe Telecom globe broadband

On June 18, 2017, I called up your hotline and requested for transfer of globe broadband unit and landline to another apartment in the same Brgy of Tambubong, San Rafael, Bulacan. Response of Globe hotline agent (reference PQC [protected]) was I get response within 3-4 days. I waited, until June 28, 2017 and updated my complaint (reference PQC [protected]).

Until now, there is no action yet and you are gently reminding me about my outstanding balance for payment. May I remind your office also to act on my complaint first?

Transfer the globe facility for me with account #[protected], or cut it permanently without obliging me to pay the disconnection fee of around 4, 000 pesos.

Thank you.

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4:56 am EDT

Globe Telecom dishonest business practice and bait and switch sales

We asked whether wired DSL was available in our area and was told it was. When the installation team arrived we were told that only wireless DSL was available.

We reluctantly agreed to go ahead with the installation requesting the p1299 plan.

We were then told they could only install the p1099 plan but that at the end of the month we could request the p1299 plan and upgrade without a problem,

We applied for the upgrade (p200 a month more) but were rejected because we only had a p1700 credit limit. I don't know who set this limit but this is ridiculous.

We have over the last month exchanged over 40 emails with customer support and still have not been upgraded. The p1099 plan is hopelessly inadequate and the line speed I am receiving is pathetic (nowhere near the 2mb I pay for).

Customer support is unable to clarify exactly what they need in order to process the upgrade as it appears that me being retired is beyond the scope of their understanding.

To rub salt into the wound the inadequate plan has such a small monthly data allowance they keep throttling me back so it is taking 30 minutes to load a web page.

All of this aggravation and inconvenience for p200 extra a month for a plan I originally requested. Had Globe been honest with me I would NOT have subscribed to the inadequate plan but gone with Smart.

Globe is dishonest, their customer support is useless and their ability to provide an acceptable level of connectivity a pipe dream!

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4:00 am EDT
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Globe Telecom globe undue charges

I have raised concerns against globe that my billing in incorrect. It has been my concern since Oct. 2016.

My contract with them ended August 19, 2016- then I renew it but they had wrong records and charged me with around 2600 (see attached) for early termination charged. I renewed and got Note7 in August and they told me that the early termination fee of 2600 will be reversed. But they recalled the phone. and then they tried to contact for replacement for a few times but they cant reach me and i did not get a call after. I have waited from october 2016 to early dec 2016 for my replacement but did not get any so I called them and they said that its okay if i file for termination since I did not get my phone. I bought a new one already. but my bill went so high as far as almost 36, 000 they said for early termination. They I called them and they reversed it, now I was left with almost 15, 000. Since early dec.2016 i did not use the sim card and finally I was able to successfully filed for termination on Jan 2017. then they processed it on April 2017. I am expecting to pay only my bill from Sept2016, oct2016, nov.2016 and dec2016 (1799 X 4 mos =7196) but i saw that I have to pay 15500 according to them. Hence they billed me from Jan2017 to april 2017 and the 2600 pre-termination fee before this new contract. I dont want to pay it because it wasnt not right. I filed another claims instead receive another bill that says my bill went up to 17500 .. I dont know who else to call to process this because I called them so many times and I had to wait for 45 mins more or less just to be accomodated.
Your help is very much appreciated. Thank you.

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8:37 am EDT

Globe Telecom customer representative jane ztp 02453

Hi tumawag ako sa hotline to chindi na gagamplain about my land line. 3 days ko na hindi nagagmit, na disconnect becaus of pending balnace. Last Friday, nag simula ako tumawag 7/21. na settle ko un balance same day. Na connect yung internet, land line hindi, . Everyday im calling for same issue, my land line, outgoing calls is disabled. I need it incase of emergency. Yesterday Sunday, I called in again may binigay na J.O for 7/29, mag escalate daw so ang sabi may Force technician visit ako 7/24 around 1-8pm; no one came. I called in today 7/24 around 8 pm to follow up on my onsite visit. . 1st representative disconnected the call, 2nd representative Jane Ztp 02453 I asked for sup call. sabi nung agent icoconnect na ko. I waited 45 mins on the line during transfer lang. Maria 2616, the supervisor i spoke is ver rude. not professional. I am furious when I talked to her, bec it took me 45 mins before I was able to speak to an avail supervisor. I even tried to dial using a different number, mas mabilis pa ako naka connect sa panibagong rep bago sumagot yung supervisor. I am admittedly irate nung kausap ko yung Jane at Maria, but I have my reasons. I just hope your supervisor knows how to handle her customer right. She sounded sarcastic, not even polite or respectful. I worked in the same industry, Im handling sup call, manager calls, but I never treated my customer the way she treated me. She's trying to stupefy my sounding sarcastic but I know better. When I told her I worked with the same industry and Im taking sup calls too, tsaka lang sya nag bago ng kaunti yung tone of voice.
All I need is a feedback. All I need is assurance na maayos yung line ko. Land line to be specific, it's the easiest way for them to reach me out. I know we have cellphones, but hindi lage may load. And again, it's the easiest way for them to call me. I would know if it's an emergency kapag landline yung pinangtatawag sakin. I'm working so I'm always telling them if it's emergency call me using landline. That way I would know if something happens with my kids.
My 2 kids both are sick, I have to go to work tomorrow. Im hoping to have it fixed ASAP! And do something about your supervisor have her under go a training or something so she would know how to handle irate customers properly.

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Joven Barro
US
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Nov 14, 2018 12:58 pm EST

Globe cant provide service in my area, which is at the heart of the City.

Lahug, IT Park. I need LTE Connection. Internet.

E
E
Em Allam
US
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Nov 14, 2018 9:44 am EST

concern ko ung dalawang employee ung isa sa dulong counter at nasa g cash booth, paki sabihan na iassist nila customer, hindi ung kung san san kame tinuturo, ang gugulo ng sistema...nakakabastos..salamat

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rade7908
PH
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Nov 15, 2018 4:45 am EST

I just got my Globe plan but I could not use this due to "Not registered to network" issue. I've been calling for 2 days to ask help resolve my concerns but I couldn't reached Globe.I don't know the number to choose for me to be connected and talk to a customer care representative. Please help.

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Michelle Alfonso
US
Send a message
Nov 14, 2018 6:50 pm EST

ang tagal tagal magsend ng confirmation, nasasayang yung P1 ko
pwede bang wala nalang yun?

Z
Z
ZG28
PH
Send a message
Nov 14, 2018 2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I cant access my internet..i registered to supersurf 50..it always say mobile data limit exceeded.please i need ur answer for my complaint.
Thank you and more power..

D
D
DAO77
PH
Send a message
Nov 15, 2018 1:14 am EST

I am complaining as a new costumer for experiencing very bad costumer service with the company. Have deliberately made a mistake on my name.

Being a new costumer and experiencing this kind of mistake just made me more mad and unhappy on what you can deliver as a company!

I
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I h8 globe
PH
Send a message
Nov 13, 2018 11:55 am EST

We loaded 500 pesos via 223 and got lost in the process. Where is it?! Kinain na nyo! Balik mo sakin! Manloloko kayo!
Date of incident: 11/21/16
Time of incident: 9:20 pm
Full description of incident: unauthorized charges
Desireable solution of your complaint: refund (Bring back the load you stole from me)

Lucia pasamonte

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Franz fajardo
PH
Send a message
Nov 13, 2018 3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My speed was slow since nov 18, they said they will send a tech the next day. I have been calling everyday for a month and they always said they will submit feedback to the onsite tech and will be taken care tommorow this became my daily routine.as of now Dec 15, 2016 .

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Srï Súbãsh Kârthîk
US
Send a message
Nov 13, 2018 1:28 am EST

Yeah...I have subscribed for unli surf for 30days on 999..and i have unsubscribed that promo by the same day itself..How could i recover my load back..Is it posiible to refund..help me

clashofclans
clashofclans
PH
Send a message
Nov 12, 2018 10:45 am EST

Sobrang daming unknown numbers na tumatawag sa akin. kung sino sinong tao ang hinahanap sakin e hindi ko nman sila kilala. napagkakamalan pa akong kapatid/anak/kuya/asawa nila. bakit ganun? binili namin itong sim na ito. kaya walang dahilan para makuha ng iba ung number ko. naaabala nako sa nangyayari. please help me.

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9:04 am EDT
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Globe Telecom internet connection plan

[protected] this is my account number Queen V. Dandang

We've been complaining coming to your office almost everyday for almost 2 weeks now and your staff keeps telling that someone will visit our home connections to check what's the problem because since July 5 we no longer have internet connection and no dial tone as well, condidering we don't have outstanding balance

if this is the kind of service we are experiencing better disconnect our plan and we'll apply to other network provider

We can no longer wait when you will
take action on this otherwise we will seek help to the right authority which can take action accordingly

Regards,

Queen V Dandang

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3:49 am EDT
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Globe Telecom service

July 16, 2017 at 3:29pm
I register to globe "supersurf200."
But, it said that i'm still currently subscribed that's why I texted supersurf stop. after it stop, I register to supersurf200 but no response. 3:54pm, I register again in supersurf200 but it replied again that i'm still subscribe. so I texted ssstop again but it replied i'm registered but few seconds later it stops.

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5:42 am EDT

Globe Telecom unwanted subscription and deduction

This is not the first time this happened to me but many times and i'm getting fed up with what is happening. I recently loaded P50.00 to register for a combo promo which cost P49.00. Then this text message from EN Factory (Text not Data usage) was suddenly received. To my dismay I was immediately deducted with P10.00, the timing is just perfect to ruin my day since i wanted to register to a service and be able to send message to love family but it happened the urgency of my message was not sent due to lack of balance to avail the registration. I am not sayin i've been robbed but i never subscribed to any of the promos so i should not be getting any deductions at all. This should not be happening as this is a direct violation to any users/customers. My number is [protected]. I know your data center keeps transaction and you can get evidence for yourself but this is my appeal stop doing this and you will never be faced with suits. Again, i never subscribed to any promos so i should not be receiving any unwanted promo advertisement.

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10:32 pm EDT

Globe Telecom customer service agent

I received the automated call from Globe about my bill on July 1st, morning. I paid the said amount, same day, evening via Gcash. Right after that, I sent a message on Globe facebook account to ask if my payment was successful. And have told me that once I received a confirmation message it means it was successful. But yesterday, June 8th, my connection was suddently disconnected. I sent message to Globe immediately, but I got no reply. So I decided to go to Sm Bacolod Globe store. I talked to one of the customer service to ask about this issue, and I was so shocked when she ask me to pay for 300 pesos for re-connecting my line. What for? I paid my bill on time. Why do I need to pay for that 300 pesos? She did not explain to me why was my connection disconnected she just immediately ask for 300 pesos to reconnect my internet. I refused to pay for she did not give any more details about it. She gave me the Globe hotline instead and told me to talk to them and ask for free re-connection. I did not get her name, but my reference number was A1011 July 8, 2017 11:08am Globe Sm Bacolod. After that, I went to another globe store near my apartment. She just looked on to the confirmation message of Gcash and immediately reconnect my line for free. That fast. No more fees. She also explained to me why this thing happened. So I felt confuse, why the two stores have different way of dealing with this issue? Why do I need to pay to the other store? That were the questions I have so I ended up sending message to Globe again via Facebook messenger, and look, they told me that re-connecting my line in any Globe store does not charge any amount. So what does that customer agent trying to do? That's definitely illegal and not good for the company. She maybe doing that to other customer as well. I really want to report that agent for her to learn her lesson. I hope globe will take action to this issue.

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6:48 am EDT
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Globe Telecom poor service

My mom encountered this problem twice in trinoma. The customer service assistant told her to fall in line and wait for the number to be called and her no. is 3.. It took almost an hour of waiting, and many customers were called but my mom has not yet been called so she keep asking the assistant why until now her number was still not called, (she just want the staff of globe to check her cellphone because it hanged and can't turn off to reset) Because of long waiting my mom became very upset and she talked to the assistant and the lady told her that they have a priority (online etc.. .) and the lady told my mom that she can go to the counter now. The problem is my mom was not informed that the customer service has priority. The line of priority and walk in is only one so it will take so long to be called. The assistant is not knowledgeable on what she's doing and don't know how to handle client's complaints.

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8:40 am EDT

Globe Telecom internet services

Does anyone know how to effectively cancel a Globe account? I canceled my service, account [protected], in late March; with an effective date of 4/6/17. Inexplicably Globe turned off my service on 4/1 and I requested that it be reestablished and canceled on my original cancellation date of 4/6. Globe turned service back on and should have canceled the account. But Globe keeps sending me bills for an account that I cancelled twice. I've been chatting on FB Messenger and getting nowhere. I no longer live in the Philippines and calling internationally and being on hold for 45 minutes only to be told the same that your chat agent has told me, I.e., that I need to pay my bills - for an account that I canceled twice already. Calling a third time on an international line makes no sense. Does anyone know how or who I should talk to in order to effectively cancel this service?
Thank you.

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John Diego Sombillo
US
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Aug 02, 2017 8:25 pm EDT

To the manager
re: acct #[protected] Bayantel old acct
new acct globe [protected]
Both under Gloria T. Sombillo
Last Feb I was offered to switch from Bayantel to Globe for 1299 since we are not getting good service from Bayantel I was convinced to accept the offer of Globe but the same problem it become worse. I complained and talk to Ariel in Feb 02 at 4:55 pm butOn Mar 08 do not have any dial tone but nothing happened Feb 22 at 9:55 am I called again and talk to Elia and gave ref. #[protected] but still nothing happened. Since we are on vacation in the province I can call only everytime we visit our house and pay bills. Again on Mar 06 I called at 7:11 am and certain Jes asked me to pay 1354 which I did under old acct #[protected] the same old problem. The following day Mar 07 at 10:28 am certain Victor promised me it will be fixed but still no dial tone. On Mar 08 at 12:10 pm Marimar gave me a new acct # [protected] for Globe and asked me to pay 1300 which paid still no dial tone.On mar, 14 at8:25 I called and Quino gave me ref # BAD17030008740 and said it will be fixed but again no dial tone.On Mar20 at (:35 am christine gave us again ref.#17030027560and asked to pay 1432 last May 02 I paid still no connection. Since we are on vacation only when we came back we found out that nothing happened. On July 21 at 11:25 am certain Eric gave Ms.Yzel and I told her our problem and asked her to pick up your unit and give us refund on the following payments new acct #[protected] 03/06 P1354 ; 04/01 P 1300/ 05/03 P1432 total of
P4086. Hoping for your prompt action. re: Acct holder Gloria T Sombillo
4086

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10:56 pm EDT

Globe Telecom mobile service

I’m a customer for Globe Telecom for more than 2 years now and I wanted to file a complaint about how they treat me as a customer.

A few days ago, I submitted a request through online for payment extension for my balance which is set to due today (June 30, 2017) I have a pending balance of P22.00 and my balance is P3800.
Yesterday I called their customer service to ask for a reconnection since they have temporarily suspended my service after that my service was back. Today, despite of the payment extension I have requested they cut off my service. I called them back to let them know that I need my service because 3 weeks ago I was diagnosed with Testicular cancer and I need to call my doctor and it is very important for me to have a working service especially with the situation right now.

The customer said that they can’t do anything about it even their supervisor. Not unless if I will pay my bills, The reason I asked for a 4 day extension to pay my bill because I need to prioritize my hospital fees, and I am not asking for a year of extension, It’s only 4 days.

I hope they are very sensitive about this type of situation, This is very critical in my part, What If I need to call my doctor. ? What if I need to call my family to ask for help.? And I don’t have a working service

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9:21 pm EDT

Globe Telecom regular load

Nag load ako ng 50 pesos this morning a few minutes lang nag register na ako sa GoSurf 50 then nag reply yung 8080 insufficient balance na daw agad kakaload ko lang. Hindi rin naman ako umuutang ng load so bakit binawas load ko. Last time din 60 load ko nag register din ako ng GS50 nung nag check balance ako .5 nalang load. Grabe naman hindi po namin pinupulot pampaload pera din yun. Sana mabalik yung load. Thank you. [protected] this is my no.

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7:35 am EDT

Globe Telecom replacing my postpaid sim to lte

Very bad queing service of globe telecom san lazaro...i received almost 10 notifications that im 3rd in the que ...went there and spent 45 mins and im still 3rd on the que...i left then still receiving couple of sms that i'm 3rd on the que after that my number is cancelled...where is 2nd and now available...for me i consider it as a very bad service for all customer service staff...

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2:52 am EDT
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Globe Telecom technical support

I am using a phone with dual sim. One for globe and the other for one provider in Norway. Lately, sms from Norway stopped. I disabled my globe sim and tried to register with globe with my foreign sim. I wasn't able to connect whatever I tried. I tried opening a chat and was directed to fb messenger. Wrote my concern, got an automatic reply that globe will be answer in a while. It was 6 hours ago.

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8:56 pm EDT

Globe Telecom loyalty service/recontracting

We have been trying to call Globe for my re contracting for approximately 3 weeks and we receive the same response each time which is "there is no stock of iPhone 7 plus yet and will replenish the stock in 1-2 weeks". For the so called "loyalty service" we don't feel rewarded, unfortunately. Please stick to your promise to your loyal customers and replenish your stock/s already.

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4:10 pm EDT

Globe Telecom mobile plan

I'm planning to avail the 1799 for the s8 mobile however agent told me in sm fairview on your booth that i cant avail this plan since my salary is not 30k a month. I felt discrimanated because i can pay this [censor] per.month even its 2k per month. I'm almost a year in bpo and he said i should be 2 years employed I would like to escalate this and give me valid reason why i should not be qualified to avail that plan.

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7:21 pm EDT

Globe Telecom service reference #[protected]

Your customer service sucks! Too incompetent and unhelpful! The supervisor named "france mina" hung-up on me when she was about to talk to me about my complaint! She did not even perform a call back to reach out. Kindly refer to this service reference #[protected]. I've been waiting on the line since 7:00 am this morning and was put on hold for 45 minutes. Until now I couldn't get through on your support hotline. Where is your sense of urgency? Extremely poor customer service!

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6:21 am EDT

Globe Telecom globe gadget care

Globe gadget care subscription which I didnt avail in the first place.
Its already my fourth time today to complain the same matter twice via landline here at Market2x and my second visit today for Customer Service at the same store as of my balance still no reversal of gadget care charges have been made

I hope reference no. below could help

Globe Post Paid Jan 25
Feb 22 Request to remove gadget card 1st attempt

May 2 request for reversal of gadget care globe
csr blaze
ref #
removal of gadget care 192733229A
adj [protected]

5/27/2017
Credit Back Charges
RAZ OF CONTRACTING DEPT
Ref#[protected]
299*4 1196
Validation 3-4 working days

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5:09 am EDT

Globe Telecom broadband

My wife, Elvira Hepburn had a broadband connection with Globe when we lived in Dumaguete, but after living there for a year and a half, we moved to Belison, Antique. My wife wanted to terminate the contract then and pay the penalty for early termination, but Globe persuaded her to just put a hold on it and then reconnect once we got to Belison. After three or four weeks of telling us that, yes we can have a connection, but it will only be at 2Mbps, they then said that there is no connection available in Belison at all. They are now billing us for the 6 months left in our contract even though we were willing to continue with them and obviously it is not our fault that they do not have service here. My wife has spent many hours on the phone explaining the situation to them and to no avail, they just want their money regardless of it being their problem. If in the future Globe establishes a line here, we will not be back as this company is obviously run by crooks.

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About Globe Telecom

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Globe Telecom is a major provider of telecommunications services in the Philippines. It offers mobile, broadband, and landline services, as well as digital solutions for businesses. Customers can choose from various prepaid and postpaid plans, and access a range of mobile applications and content.
How to file a complaint about Globe Telecom?

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1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Globe Telecom in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Globe Telecom. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process.

Follow these steps carefully to effectively file a complaint against Globe Telecom on ComplaintsBoard.com.

Overview of Globe Telecom complaint handling

Globe Telecom reviews first appeared on Complaints Board on May 10, 2010. The latest review Over charging was posted on Dec 9, 2024. The latest complaint Load was resolved on Mar 08, 2022. Globe Telecom has an average consumer rating of 1 stars from 629 reviews. Globe Telecom has resolved 35 complaints.
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  1. Globe Telecom Contacts

  2. Globe Telecom phone numbers
    +63 277 301 000
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    +63 910 289 6581
    +63 910 289 6581
    Click up if you have successfully reached Globe Telecom by calling +63 910 289 6581 phone number 0 0 users reported that they have successfully reached Globe Telecom by calling +63 910 289 6581 phone number Click down if you have unsuccessfully reached Globe Telecom by calling +63 910 289 6581 phone number 0 0 users reported that they have UNsuccessfully reached Globe Telecom by calling +63 910 289 6581 phone number
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  3. Globe Telecom emails
  4. Globe Telecom address
    The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines
  5. Globe Telecom social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 13, 2024
  7. View all Globe Telecom contacts
Globe Telecom Category
Globe Telecom is ranked 17 among 346 companies in the Telecommunications category

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