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I don't know if this is worth the complaint but your representatives obviously do not know how to comprehend with the customer's concerns. Called 2882 hotline to get assistance in activating the Gcash card and talked to May employee ID Ztm05401, which I don't know if this is just a pseudo ID. It took us more than 15 minutes and placed us on hold thrice. By the way, my concern was: Gcash card number do not match the service number. After such time and unnecessary hold, she asked me to reset the PIN, I asked her if that will solve the card issue, she said no and just need to coordinate with the company who provided the Gcash card. She kept on interrupting me when I tried to explain something and frequently raises her voice. Globe, if you want to keep your name, deal with your service reps! Hope this employee will be reprimanded.
I'm having the same issues with GCash right now! Seriously. They ate 19K of my money and they are saying it was credited when in fact it was not! I tried calling their customer service and I can't get in touch with anybody!
OMG! Same here! This is so unbecoming!
You can even hardly talk to a customer service representative. No one is trying to be accountable of the issue!
SAAN BA PWEDENG DEMANDAHIN TONG GCASH? ticket no. [protected] paulit ulit lang! ung Fiance' ko ganyan rin issue, 12.5k, 1 month na d pa na reresolve! mga scammers ata tong Gcash na to eh! sasabihin nila na credit na sa Bank, wala naman! scammer g cash, demandahin natin!
I am having a similar issue, I paid my bill using GCredit but it was never posted. I tried to contact them but until now there has been no reply or resolution and that was 3 months ago.
same here, npakawalang kwenta ng customer service nila, pinaikot2 lang ako, visit daw ng link na link doon, kailangan na talaga to masolusyunan, ipatulfo nlang kaya natin !
HI... SURE I AGREE WITH YOU. THEY TOOK MY 14K. PA ITULFO NA NATIN TO
Is there an executive escalation we can file for complaints?
Same here, paid my bills thru gcash. Na deduct siya sa account ko pero di na post. My SMS confirmation na na-debit sa account ko. It has been 5 days at puro may penalty na lahat ung mga bills kasi di na post ung payment.
Hi, mreron ba sa inyo naibalik un amount sa account?Ako kasi for almost 2 months now wala parin reversal. Pinaikot ikot lang nila ako. Salamat sa sasagot
ME! I requested a reversal last week of June and they told me it takes 2 months for the payment reversal to be processed, but until now, I still have not received it. Also, they kept on asking me through my email about the details even if I have already provided it to an agent and that agent assured me that it's been processed. There is no coordination at all, and I am so fed up!
My case is i have gcash then i invest in gacsh invest for 3 months then i need the cash so i ask for redemption i recived letter from gcash that my redemption is approved then they deduct my investment in ginvist and they did not credit my gcash. I sent a msg to customer care and they reply that they admitted there is fault in reversal the mistakes and ask me to wait to rectify
Now more than 2 weeks after Redemption and my money still missing, it cost me alot bc many bills to pay and i cant pay
I’m fond of online platforms pero tangina tong Gcash. Sila yung pinaka worst. Na fraud na ako then hindi ko pa ma kuha ang money left on the acct dahil hindi pa nila na reactivate. GUSTO KO NA SILANG IPADEMANDA! Mga walang hiya! Scammer!
sinung makakasama natin para pa tulfo natin to
Sobrang nakakabwisit talaga tong Gcash. Blocked ang account ko dahil meron daw complaint about fraudulent activity, eh wala naman akong pinaggagamitan ng gcash kundi pambayad ng bills at pangtopup ng shopee. SCAMMER tong GCASH. Napakadami na pala ng complaints dito.
true scammer talaga
i have 92k on my gcash account then suddenly it was blocked due to unusual transaction. what i think of that unusual transaction is the online sabong wins that was transferred to my account. i am waiting for about a week for then to resolve the issue but until now, NO PROGRESS. and no one on my 16 calls to their CSR can give me assurance that i can still retrieve my money back. they always told me to monitor my account and my email but they keep me on waiting for their response. they say my account was involved in piracy but never explained what type of piracy? all the transaction are from online sabong. and also advised that i violated some of their terms and conditions but never highlighted what i violated.
at first they say they need 96 hours to validate. but 96 hours passed and still no update. if someone's going to sue this GCASH, ill go with them. thank you!
Huh... monthsarry na po ang compliant to gcash,, my account lock due unusual transaction,
Until now, under process for reactivation