Globe Telecom
Reviews and Complaints

I sent a message on twitter on the 26th of August. I was told that the earliest schedule for field technician would be on the 7th on September. I requested for an even earlier date but to no avail. So, given no choice, I just waited for almost 2 weeks. I was given this Job Order number is [protected]. Scheduled between 1 - 8pm, 7th September. We waited until 10pm but no one came. No advise from you end on the status. Been sending messages to follow up but no one seems to care to answer!

Hi good day,

This is jocelyn nario thats my acxount name and my axcount number is [protected].

Just want to complaint about my subscription we just pay my monthly bill last sept 01, 2017 for the month of august, after i pay we couldnt use the wifi there is no connection until now we just reported already and they said there is no available technician to come over to check our line if there is any problem..its been 1week we didnt use our internet..would you please send me an email regarding for this and send us technician to fix it.

email : [protected]@gmail.com

Hi! I have many complaints since I was started here (confidential company), we are in Globe corporate account/ Globe enterprise but then, the issues since I was started still unsettled. Can someone help me ? The agent allocated with us and biz, always acknowledge our issues but until this time, there still no progress. Can someone from Globe including Manager can help me to get through this?

I need to talk to someone who can give me assurance to settle the issues between Globe and our Company.

I called september 1 for the phone issue. And the agent cotsie(ztm04719-techmahindra) provide me a job order number JO32236615 for september 4 visit/replacement of defective device. Yesterday i called in to follow up if the field technician will visit since its already 1pm. Agent olive(zetl7175-convergys) said that they will and already on their way. She also provide me a conversation reference number OSU1709005138. I waited up until 6pm. Around 6 pm i called again since i cannot use the phone and internet i follow up for the request and talked to gilbert cruz(ztm0380-techmahindra). I asked him to talk to his support/tl/supervisor to communicate with the field technician or whoever the person they can ask for a feedback. However i was transfered to a supervisor since the agent hold me for 10mins and another 35 mins for a feedback. When i was transfered to the supervisor Gi (ztm0217-techmahindra)he/she/it/[censor] ask me if its okay to hold the line since he was waiting for a feedback via email. After 10 to 12 mins of holdtime he came back assuring that the technician will give as a visit until 8 pm. Its already september 5 no technician came. And my connection is still the same as yesterday. If this [censor] will not resolve today it will be a huge hit to you guys.

Contact center rudely handles a frustrated customer here. Please retrieve recorded call (i do hope it really is recorded, as per your IVRS) at around 1:50pm-1:55pm, Sunday, Sept 03. Called 730-1000 reconnection (as i thought my line was cut) team, but was transferred to technical as my line was active and verified i am having selective browsing issues only. This girl (agent) was beginning to ask seemingly repetitive questions and began to be annoying for me - and i expected somehow this person is supposed to understand and handle a frustrated customer. I already showed irritation with my tone and she was matching my irritation until i reached a point where i was provoked to say a bad word and where she retorted 'mas gago ka'. I said i will have her traced. In turn, she challenged me to do so. Been a Globe customer for 5 years now and this is the first time someone did this. I will definitely pursue this case.

My Partner Rommel Apit with telephone number 4120474 went to your shop last week. I think it was thursday - We went there to relocate our service to our new address. We waited there for God knows how long and finally spoke to one of your shop consultant Tep-Tep. She was not so pleasant to start with. Consultant got all our information and confirmed all the details which was really great and we were told that it will only take 3 business days to move our service. She also took down our contact number for communication purposes. We waited for a couple of days and never heard anything from anyone. While roaming Gaisano Tisa last Wednesday I spoke to one of your sales consultant Marj who said that she knows someone from your shop and will check the status of the move request. I then receive an SMS from Marj that same night and she told me that the order was not actioned because of an Overdue balance. What annoyed me the most is one, Tep-tep could have advised us about it the day we placed the request - 2 she could have at least sent us an SMS to notify whats wrong instead of us not knowing anything. And thats not it! We went to the shop again yesterday and spoke to onother male representative who promised to send a tech today to do the installation! Globe tech called my partner earlier and told him that they cant attend today because we were not included on the list for today! WE live in TISA and its a long way from your shop! GAS Money is too expensive and the traffic is frustrating - We also have to spare a large amount of our time waiting and this happens.

My name is Erickson Verdon and my broadband account number is [protected]. I have been a customer for five years in this account. I love Globe, in fact I have three accounts. Now, my internet connection is not working. I have been calling several times now and the agents are saying that there is a problem in the cable wire. I understand that. What I don't understand is the fact that it has been two long weeks that we don't have connection. Every agent or supervisor will tell me to keep my lines open but no one is updating me of a time frame of when will we have our connection back. With the level of loyalty I have with this company, don't you think I deserve this situation. At the very least care for your customers.

I have just strated using my postpaid plan for a month. Plan: unli call and text to globe/tm plus unli text to all networks. Plus 1.5 GB data (Plan 799).
Called only globe users (P5 charge for calling smart) then texted. Used up only 120MB of data.. but how come my latest bill is already P2, 900?! What the heck happened? How can I even reach such amout in just a month?

To whom it may concern:

I'm one of your milion users of your telecom, a government employee of one of the state University of Region 1,

So as of now I don’t have any technical problem, but I am writing this complain on the Globe Telecom Vigan Branch on their attitude towards customer.

In August 23, 2017, at 2;30PM I went to the business center to pay the bill of my boss, as I enter to the business center, I noticed that there is no cue on the line for payment, so I got a number and so happen that I will be the next to be served after that transaction as the teller serving for. But call of nature I surrender my number to the guard then I go out to look for a CR because I noticed that seems the transaction whom they serving was so many, after going to CR seems the CR is inside the shopping mall, I go window shopping first and a minute pass I went back to business center, unfortunately the person whom i've left for is still the same person they are seving and no available teller on the other on the cashier both, so I left with no choice but to wait, I again got a number to the guard, and the number that he gave to me is not the same number he handed me the first time I enter into the business center, which is in that matter, is proper, as we waited, the senior citizen murmured on my side why the transaction is quiet long, and then a 20 minutes pass, and the customer service booth has no client so I ask on the new accounts in the name of Ms. MAEDDEN that if someone can assist to as for our payment seems the cue on the cashier is on FREEZE because of the transaction of the Department of Education (DepEd) which is a corporate account and I know for a fact that their transaction is quite long, I was shocked by the attitude of Ms. Maeeden, because n she was rude in answering my concern, I asked her if someone can cater our needs because were wating for half hours and the worse thing my companion is a senior citizen, so she answered me, asking if I'm a companion of the senior citizen, that I said is no, because lola will go to somewhere else, then he said again in ilokano “aguray kay lattan” meaning" just wait", and then I notice at the back of the teller their tagline “Service Express” and then I asked again Ms. Maedden If they cater us since the cue on the teller is on freeze already, saying “anya ti account mo” “bagi ni mam deta” “ wennu ada sabali accout mo” what your account?, its that yours”, or different account? Without any saying a mam and I noticed the facial expression that she was already irritated to me, so I showed her also my make face attitude and also irritated the way she treated to us customer, and then I asked her when do you mean by that “Service Express” and she answered nothing instead saying "aguray ky lattan", "just wait".

Now is this the service of Globe?, is this the proper to treat their customer? fWhat if a plain customer face this kind of problem? Kinakaya kaya na lang nila, na di man nila kami pakiusapan ng maayos? I'm also a public servant, and also experience to do cashiering on our University, ang turo sa amin respetuhin mo ang mga kliyente mo kasi wala ka sa trabaho mo kng wala mga kliyente mo. Ngtatanung lang po s customer service kasi ang alam ko po pwedeng mgtanung sa customer service, in the end tinarayan dn lng pala ako..

Now my questions is how they can give justice to their tagline “service expresss” If my transaction was catered at 3:08 (attached receipt), so im spending almost half an hour to pay bill? Maybe you said to me that there is a bayad center, yes there is but my boss he only gave me the cel number, maybe you said that there is a kiosk, yes there is but my boss give me the exact amount and with a coin so I can not use the kiok.

So I left with no choice again to pay the bill to the cashier, but desperately I'm already exhausted by the attitiude of Ms Maedden, imbes n pinagaan nia pa loob m s kakahintay, siya pa ang my ganang sumbatan kami na maghintay, the day was a bad day. And we customer, have left with no choice but to wait patiently.

Hope this merit my complain. Thank you and God Bless

Hello,

Please check the msg below that i received from your end showing again so unprofessional behaviour.

"Hi, Sandeep. Your Globe Broadband account number [protected] has already been endorsed to one of our collection partners. We hope that you can settle your overdue balance of 18190.16 immediately. If this remains unpaid, we may disclose information about your account's credit standing to institutions that provide credit reports. To help you settle your balance, we've prepared several payment programs. Please contact DOS1 at [protected] to learn more. Kindly disregard this message if payment has been made. Thank you."

I already informed via trailing email dated April 7th 2017 that i have only one active account with globe details [protected].
My all previous accounts should be suspended based on the dates mentioned below in the trailing email itself. However, you are continuing charging me for the same every month which lead to the due amount of 18190.16 php and which i wont settle since that's mistake done at your end not mine.

Kindly show professionalism here and stop harassing a foreigner again and again by sending such emails and making calls.

Appreciate your cooperation here. I am also attaching the previous emails that I have sent to globe telecom on April 7th 2017. After checking with customer care executive this morning she also told me that she have a record for the transfer of my A/C no [protected] to my new mailing address which globe didn't transfer and instead give me new account [protected]. If globe didn't act on customer request then how you can charge me for my old accounts. I will assume that all previous accounts will be terminated.

Please do the needful here and wipe us this mess.

Sandeep Singh Negi
[protected]

I wanted to terminate my account but people in globe telling me different termination fee and I when I am ready to terminate my account an agent told me I need to pay 5000 but an agent told me I just need to pay 339 php because of the wrong info that was told to me when I applied the plan all other fees are wave. Please help I dont wanna pay for a thing that I wasnt able to use

We were experiencing intermittent Internet connection since the last week of July to date.

We already called a lot of customer service representatives from Globe and they provided a lot of job order numbers but nothing happened. What they did was close these job order numbers and tag it as 'completed', leaving us without the required fix.

Their most recent action was August 20, 2017. Globe's technical team came to our house to check the problem. We were told that they will return tomorrow because they need to replace our modem. Nobody came the next day.

In line with this, I would like to have this fixed and have Globe resolve my billing concerns as this has been going on for a month already. If no solutions will be given, I will have my line disconnected.

Here's our account information:

Account number: [protected]

Let us be honest here, I hate your stupid idea on why to have capped the data of ALL and I mean ALL of D Home Broadband Plans... It does not manage everyone to control their usage but rather it Pushes THEM to Apply for Volume Boost so that they would enjoy surfing at normal speeds... I do not get why would you of all Telecoms would put up a lousy agreement... Just like a person, it is like COMPLETELY Minimizing One's Capabilities into Small Amounts... In conclusion, just this once... Remove Data Cap and please be loyal to ur costumers ( DO NOT DISREGARD OTHERS FOR OTHERS ).

Last august 15 I called the hotline for assistance regarding my gosakto subscription. knowing that I haven't consumed all my data I asked the agent named steph why does my data became 0mb. and after more than or less than 40 mins. she finally told me that she will sibmit a report to it to check it. she said I have only used 500mb so I should still have 1500mb. I was so dissapointed because just today I called again to the hotline and one of the agents told me that the report yhat steph made was only to check my data connection which I know is just fine and working! I have a very simple question yet your agents were nit able to answer! that steph seems she doesn't even know what to tell me! and that second agent she was not able to help as well. I feel like i'm just wasting my time. I think you should train your agents more. some of them really don't know anything. thid is disappointing! my concerned number is [protected]. those two were not of any help. 😠

Hi,

Job order no. [protected]
I'll make this as brief as possible. You can review the complete chat conversation based on the job order.

Phone line is down -
I commence chat August 3 -
They say tech will come August 12 between 1pm and 8pm, I agree. They say keep your line open for any updates. August 12 at 655pm I chat again saying I have had no updates, I ask if they are still pushing through. I get a call from the tech team saying they can come tomorrow Aug 13 but cannot commit a time. I agree. Followed by a call from 7550090 asking if someone called me and I said yes. They asked me what do I I prefer the tech team comes. I say AM and they say ok. Aug 13 6pm I chat again, I have had no updates or calls... this time I am already upset and angry. Please read the transcripts of the chat of the job order number. I find it upsetting for two main reasons, the chat team cannot seem to understand what I am saying and cannot even read their own chats. Their responses were just making me angrier. I made it clear that I cannot accept techs on weekdays and they already missed on two commitments (Aug 12 and 13). Because of this I have no phone for a week and am asking that my bill be deducted 1 week, not because they line is out but because the service or chat team makes commitments they cannot keep (service dates - Aug 12 and 13, and updates... no updates for the tech team or the chat team until I reach out to them). In addition it is obvious that they are responding incorrectly to my chat comments and cannot even read correctly their own comments. That is down right incompetence.

I saw a posting on the globe site that it's possible to transfer money from any bancnet atm to asia united bank/globe gcash. I transfered money on a sunday so I figured I should wait til monday until the amount reflects on my gcash since my atm (pnb) was debited. 2 days later I still didn't get a text or is it reflected on my gcash that the money came in. I called the gcash hotline (call 211 then request to be transferred to a gcash rep) and they told me there's nothing they can do because they couldnt find the transaction on their system and that although aub is affliated with globe gcash they don't "support" interbank transfers just withdrawals. globe must think people are stupid. I attached a screenshot and picture showing that the process I mentioned above is not coming from thin air. I also went to my bank to file a complaint but since the transfer was deemed successful (if the to account didnt exist in the first place the transfer wouldn't have pushed through) there's nothing they can do about except to supply the information regarding the transfer. so I went to aub and filed a complaint, and they told me to follow-up within 5-7 working days because they will look in to it. globe is basically doing nothing to resolve this issue when they are the cause thank god I currently don't need the money but if I did I would definitely sue globe. I will sue globe if I don't get my money back! fix your defunc services, your making people's lives miserable.

I want to lodge a complaint with my 4G LTE internet connection, we're suffering in a very poor slow connection for already months now my download speed is always 0.14 for download, I don't have any problem with upload but its not the upload we're paying for it's the download I'm also working in a telcomminications company which is Telstra so I have a background as technical support I want this issue to be fix I already called in GLOBE many times I didn't receive any updates or feedback to be this issue fix it's always a false hope, broken promise and false information I am a customer of globe for a long time and this is the worst ever situation I've encounter I just want to be fair as on our part we're paying for the service but we're not getting a good benefit, I am really disappointed and pissed of about your service please I need a feed back or I am gonna escalate this to NTC or Ombudsman

On June 18, 2017, I called up your hotline and requested for transfer of globe broadband unit and landline to another apartment in the same Brgy of Tambubong, San Rafael, Bulacan. Response of Globe hotline agent (reference PQC [protected]) was I get response within 3-4 days. I waited, until June 28, 2017 and updated my complaint (reference PQC [protected]).

Until now, there is no action yet and you are gently reminding me about my outstanding balance for payment. May I remind your office also to act on my complaint first?

Transfer the globe facility for me with account #[protected], or cut it permanently without obliging me to pay the disconnection fee of around 4, 000 pesos.

Thank you.