Globe Telecom
Reviews and Complaints

Got an LOS light on my modem asking to get it fixed was advised to contact support to get it fixed. No one is answering but just automated voice prompt to do some troubleshooting steps. Got an appointment via email but there's no reference number or job order it says that they will gwmet in touch within 24 hrs. No one contacted. Land-line is not working it just works for the first 2 weeks of service but after that I can't make any outgoing calls even that it's part of my plan and I'm paying for it.

GLOBE disconnected my internet service even if my due date is August 26, 2020. When I reached out to Customer Service, you insist that I pay for it. I was not able to WFH for 2 days already because of this. This is aside from previous issues I have with your company.

Previous issues:

Pending technician visit for upgrade - I was informed that a technician will visit for my plan upgrade, this as March 2020 and it's already August 2020!
Request transfer - I transferred to a different address and requested for transfer a week prior to transfer, this is still pending even if I already transferred!
Change of billing address - I requested for this via messenger chat with your representatives that by the way takes forever to respond per single message! Then they will ignore the chat.

Account No: [protected]
Email: cris.[protected]@gmail.com

been trying to get through the forum upon registering no verification is mailed to me,
been trying to chat them on messenger no response years already
Cannot generate a bill that is needed to check about my charges hence no service and I have to pay a huge amount of charge
no way to call them through another service provider will I just wait until it amounts in hundreds of thousand then? very frustrating

they are having trouble also loading my information hence I understand the point but isn't there any leeway on this matter?

July 04, 2020 = ok naman connection namin tapos bigla nagkaroon ng mga matatalim na kidlat hanggang sa mawalan na kami ng connection. I called 211 asap & reported what happened then nagbigay sila job order na pupuntahan daw ng mga technician dumaan ang araw wala dumating, ni updates sa text or tawag wala.
July 11, 2020 = tumawag ulit ako kasi it's been a week still no action, this time ang alibi naman sa report nagkamali daw ng number ko un agent na kausap ko last time, kaya daw di ako makontak nung technical team, paano cla magkamali ay recorded ang usapan, so at d end nagbigay na naman job order this time priority na daw, dumaan ulit un araw wala pa din.
July 15, 2020 = I called 211 again and this time galit na ako kasi panay scheduled visits pero wala nangyayari, nag set na naman ng job order this time mga engineer na daw pupunta, at d end dumaan araw same results nganga pa din... No action from globe, wala sila pagpapahalaga sa mga subscribers nila more than 10 years na kame sa kanila never kame lumipat... Un fb page nila panay automated reply madami na galit sa serbisyo nila...

I have listed problems on an irregular but frequent basis like this going back to march to the globe telecom messenger replies are very seldom and of no help.

Another fine globe day! And still no replies! Home internet account [protected]

Why so slow again why do I have to pay for this nonservice? Why do you not respond to last request?

Reset modem, removed and replaced sim card

I am Pearlie Joy Mait Suarez and I am a subscriber of Globe's Globe at Home Broadband Plan 1899. My account no. is [protected]. We are experiencing lack of internet connection since July 07 (Tuesday) and I have requested for a technician for that and was assured that a technician will be sent on Wednesday (JULY 08). My reference no. for that is [protected]. However, there was no technician since Wednesday, Thursday, Friday, Saturday and Sunday. I keep on calling their customer hotline but my call can't go through until today (MONDAY, JULY 13). It was today that I was informed that my request was not elevated to the proper department so it was as if there was no request filed and this was due to the fault of the customer service representative. And so I filed another request with reference no. [protected]. I was shocked this afternoon that i received a text from Globe saying that they have resolved my problem but actually there was still no technician and we don't have internet connection still! Please help meeeeeee. Globe is very hard to contact. Even in their messenger and facebook page you cant get an answer.

Its been a week now with no internet connection and everyday I call 211 but always machine or bot in the line I need to talk with a live agent, bot can't help especially their apps cause still I have bayan account, I tried to sent an email to [protected]@globe.com. Ph but I don't got any reply, I also tried to contact the globe technician directly but his relpy : "mag papakaraga pa ako nyan sir sayang ng gasolina". Isa lang po ang nakuha ko sa globe walang iba kundi yung bill. Bayan dsl account number [protected]

Installation date july 2, 2020 after an hour something no more net.. We went to the branch and asked help we were provided with a reference number only. We texted the one who installed but no response. Their chat service we cant reply directly they change the setting. To cut this short..Actually last year the same and worst problem encountered.. Hope you can check the branch since we dont have a choice sila lang globe sa lugar namin.. Malapit na pasokan grabe patience namin... Ang galing namin mag bayad mag tip pa tapos seen lang? Grabe naman

I've been paying the same amount monthly, but I get bandwidth drops so often, that I think it's not worth it to keep paying monthly for this poor service. I want to have my internet disconnected, but can't do so because of the so called "contract". But the service is not worth it if it keeps disconnecting or slowing down. If possible, I can get some refunds for the number of days the internet has been down, it would be great.

Hi,

These are my account information:
Account #: [protected]
Plan: Php 1800 (5Mbps wifi bundled with landline)
Landline: 4282449

I hope you can give attention to our request. We're a former Bayantel customer w/c was now under your acct. We are having a very bad wifi signal (-3 or -2 mbps) and a defective landline for almost 3 mos. Your investigators told us we cannot be migrated to Globelines since the area has no Globe service and they cannot do anything to fix our landline. We are constantly calling your hotline to remove the landline cost since hindi na magagamit but they say we cannot since it is bundled in our plan. How come we are paying as much na parang wala kaming choisce but to accept yung situation na ganto? kung may choice lang po kami na lumipat sa iba matagal ko nang ginawa pero kayo lang ang service provider dito. Bakit hindi pa kmi mailipat sa Globeline e sa Globe na kami nagbabayad? Sobrang affected napo yung work namin since worf from home na kami. We are a good paying customer naman po pero bakit kailangan namin mag suffer ng ganito? sa ibang service provider 1800 is so much. Sana namain ilipat nyo kami sa globe hindi yung ganito na wala na Bayantel pero nagtitiis kami sa sira sirang serbisyo nyo.

Its almost passed 6 month and I didnt get any refound yet regarding
My account n.[protected]. I applyed my request in globe office at alturas
Mall in tagbilaran. And give there my account number in bdo.
Im very upset about it. Can you please mail me what is going on about and why you didnt yet process the refound.
Please mail me as soon as possible.
Thanks nad regards

Riccardo moratti
[protected]@yahoo.com

First I'm a senior age 81. Due to the lockdown I must depend on my Globe GOCALLIDD 99 prepaid service to resolve banking issues with BOA in the United States. During the month of May I have put a large (for me) sums of pesos and have not gotten the time of service for the funds paid. I'm requesting and audit of my account (63 927.016.6238) and to have a manager respond to me in https://www.messenger.com/t/globeph which has not happened.
Example:
I had more than P100.00 on my account on my last interrupted call, lasted 3/minutes, should have been allowed 1/hr 15min @ P2.50/per min. In a long discourse with Messenger chat finally replied with:

3:32 AM We have seen that you still have an active GOCALLIDD99 registration and, we have seen that you have a 180 pesos call charge last 5/26/2020, 12:56 AM. We will deactivate your promo and we will create a load reversal amounting to 279 pesos. May we know your thoughts on this?

It is now 19:27, more than16 hours passing, and the 279 load reversal has not been made. I feel an audit of my account, and an audit of such accounts will show much abuse, based on this example concern and what I've experienced before hand at Globe, and others have told me the same thing.

I'm frustrated. I need to use my phone. I'm tired of borrowing from friends or family until I can use BOA after issues are resolved by phone using Globe service - for now.

I have a complaint about today's transaction, someone used my BDO savings to pay Globe post paid account amounting 15, 000 pesos. My account was hacked and I already informed my bank. I would like to know if you received any payment from your post paid subscriber today morning via BDO transfer.

Please investigate the mobile post paid number. My bank will contact you soon.

Issue started lat feb 26, 2020.i cant send money to a specific number.been sending email but only gets a canned response.i've been calling the hotline but the same information was given to me stating that its already been coordinated with risk management team and frontliners cant do something bout it and stated.called the hotline multiple times spoke with an accounts manager jay but the representative didnt know the person. The person i spoke with claims that hes an account manager but still cant do something abot my concern.Where can i send email so that i can send the entire thread with the same screenshot that im sending them everyday i encountered the same issue.

Good morning. This Reyna Jimenez with a postpaid account [protected]. I am writing this complain because of some unknown numbers calling/texting looking for someone I havent known/meet, some Sergeant or Lieutenant. I am protecting my identity and my family since I am just an ordinary citizen and not someone of higher rank.

My mom is a senior 70 years old and have been complaining about her missing load for no reason. We called globe customer service to make sure she is not registered to any ad on features. Until I got hold of her phone tonight and read one or her messages one of which from Konsulta MD and she was deducted 15 pesos valid for 7 days. This Konsulta MD is ripping people off especially those seniors who has no idea how they came about subscribing to the service. They sent a text message but no option to UNSUBSCRIBE from the text message they sent. My poor unsuspecting senior mother out up with it for years now just to keep her phone number. I hope National Telecommunications company will take action against them and those victims will also come forward to end this injustice. My sister in law have the same problem and refused to put credit on her phone because this Konsulta MD would just take it. Unbelievable. How many thousands or millions of Globe subscriber pa naloloko nyo? Kahit 1M subsriber lng yun with 15.00 pesos "subscription" each month. Ang gagaling nyo!
UNSUBSCRIBE OUR NUMBER [protected]!

My Globe plan is 1899 Globe at home 20mbps vdsl (It should be fibre but they change it do vdsl and explained it AFTER installing which sounds like a scam since I was promised that it should be FIBR.)

Before moving in to a new place, I contacted globe on Monday February 23, 2020 to make sure that I can relocate my service on the new address. She said I can go with fibr since the area is open for fibr. Then I moved on Monday February 25, 2020 and called again for finalizing my relocation. When I called, the agent said that there's no fibr in the area BUT there's VDSL. I can even choose if would continue with the 20mbps unli internet OR 50mbps but 600gb only. I said we'll just have to rellocate first before deciding and she gave me a reference number and promised me to wait 2-3 days for the relocation. Now, it's been 2 days and I called again to ask for an update. I had 4 agents informing me that my new address is not capable with vdsl and fibr after that they would recheck and then say that the fibr is available but at the middle of the conversation, they disconnect the line. Imagine 4 AGENTS, disconnects the line. The last agent even said they can't do anything but to cancel my plan and since I'm still in contract so I HAVE TO PAY for the disconnection fee but then he disconnected the line as well. I was so pissed and it's even my birthday today, I talked to the costumer service at the store and she said there's fibr but it's 294 meters which is still okay BECAUSE she said globe can offer maximum 450 meters if it's fibr and 250 meters if it's VDSL. She made a list of facilities for me to access and was advise to contact reconnections team again. When I called, My agent said there's no fibr and vdsl available BUT she said we can request for a survey from the back office and I'll receive a feedback within 24 hrs. (She processed it) and she said, If there's no way, I am not allowed to pay for the disconnection fee, since It's not my fault that there's no connection here AND, before moving, I called globe to make sure I have an internet connection in my new address. My complaint here is that I was promised that I can get a connection here before moving in and now that I'm already at my new place, they say it's not serviceable and I HAVE TO PAY the fees if I disconnect. WHAT KIND OF SERVICE IS THAT. THIS IS THE WORSE BIRTHDAY EVER.

Date of incident: Feb 7, 2020
Time: 1st phone call 2:21 pm, line was disconnected, the representative called back at 2:23pm.
Account number: [protected]

First - the representative who called me (named Kim Ignacio) should be trained on how to be professional and how to handle customers well. She had no urgency to help during the first part of the call. I raised a concern that I have been disputing the amount and all she was telling me is that she can't see anything on the notes without asking for details.
When I started asking for a supervisor, that's the only time she thought of asking for a reference number. I was speaking calmly at the beginning of the call, and this girl triggered me with her attitude -overtalking while I speak and repeating her question on why I want to speak to a supervisor. I have answered her the first time, yet she kept asking the same question and he tone is becoming rude as if she's the customer. I'd like to formally file a complaint about this employee!

Second - I have provided all information needed through email (sending it to Admirex last Oct 28), through chat last Jan 29 and over the phone with a representative named Mildred (ref #: UPP20010001830) last Jan 31, that the account will be escalated for investigation. I don't understand why the account was forwarded again to a "Partner".

As a background, when the account was suspended in 2019, I have called Globe (between months from May to Aug - I can't exactly remember) to dispute the amount as I am continuously getting the bill with monthly charges even when the internet and phone lines are disconnected. The representative told me that I just have to pay part of the amount for them to see the date when we're unable to use the service and the amount willbe disputed. This representative is from Globe - so I paid last Oct 28 in Globe's physical store (Eastwood) and I was advised that there's unable to pull up my account (but they were able to get my payment.)

Its more than 2 months that im waiting for a refound of 5000plus owing that i payed the globe bill for 5 month without having service. There is a case between the owner of the land where there was the facilityes globe and the land owner. So. I had the connection interrupted and neverless and globe continued to charge me for 5 months.
Can I expetect at least that you give me back my money immediately (after more than 2 months from my first complain?)

regards
riccardo