Globe Telecom
Reviews and Complaints

Your customer service and supervisors are very unprofessional. I have been calling since 1pm and now its 5:30pm but they keep on placing me on hild for a lot of hours. I was calling to have my money released since I have an emergency situation. I have php12, 641.52 in my gcash wallet. I already reached the transction limit for the month on my account and they did not even notify ahead that i'm almost on my limit. They just want to hold my family emergency money until the next month which is more than a week from now. I badly need my money for my son's medication and our survival but the customer service are not helpful at all.

I came back from abroad on 19th jan 2020, and internet was not working. I made a call to globe customer service and arranged a technician to fix it today at 8am, however no one show up after hours, then I made a call to the customer service center at 10.30am, said they will be coming in 30 mins. until 1.15pm, nobody is coming. I made a call again, the contact person is Jan mark, and he said the system is down, cannot help me and asked me to call the center again 2 hours later. I do hope the management of Globe aware of this case, and improve the customer and after sales service. This is not acceptable for your customers waiting for 6 hours and nobody is coming and ask us to keep on calling your center to do the follow up.

The Plan I originally signed up with ( which I have never been advised has changed) was for internet (999 php i believe) to a certain GB amount, then an " insurance policy" that covered extra usage billing of MAXIMUM of 1500/mth, no matter how much internet I used. So I would use 100-150 gb/mth. Then, in the past few months, Globe has started cutting my speed after 100, then 70, then 60, and now 5 gb after 1 day full speed. This is not my deal with Globe. You cannot change my plan without notifying me. Please give me some reason not to take this to the authorities and social media. 1 day full internet for 2499?

4 times we called for an upgrade to the current internet plan and was told different information.
account no. [protected]
Charity Barot

1. went to the Globe Branch 12.28.19 and was informed and even showed that area is serviceable for vdsl/fiber but need to call for the request.
2. 12.28.18 called and agent advised migration ongoing so callback after 12.31.19
3. 1.8.2020 vdsl available per agent lemuel processed the request and advised 5 days for a technician to visit.
no technician called or visited. ref. PQC200010001340 for the plan upgrade and TCR20010016397 for the technician to do an onsite visit
4. 1.8.2020 Agent Ron is telling me that vdsl is not serviceable in the area. escalated the call to a supervisor but its 15mins that agent is trying to deescalate and no sup available. how can that be? total BS. failure to ref. QMP20010004096

Need this resolved. I know globe has bad customer service but this is beyond worst. all i wanted was to upgrade to 50mbps unli vdsl/fiber wired internet but the phone calls are ridiculous. And waiting for technician is a total hassle because we have to cancel any plans to leave the house as tech might come anytime but no advise. Fix your customer service. no wonder people are moving to converge or smart. if those are available in my area i would have transferred in a heartbeat.

Globe is providing false advertisment. Misinforming consumers. I registered for 2 eligible promos 2 days apart but I did not receive a freebie for the 2nd registration. According to their promo, "all" promos ₱20 & up is eligible for a free facebook/Instagram. But no matter how many times you register for eligible promos, you will only receive one (1) freebie when it clearly states everytime you dial *143# that "all" promos ₱20 & up is eligible for the free facebook/instagram, as per the attachment below.

I have contacted them for the first time regarding this on November and I was never advised about it. They did a load reversal saying that the reason why I did not receive the freebie was due to an error in their system and due to the multiple promo registrations I have made. I wasn't advised that no matter how many promos you register to, you will only receive 1 count of freebies.

Plus the customer sevice has poor comprehension and was even sarcastic with a lot of dead air even though you can hear the sounds on the background. The agent was even lying when I complained that there was a lot of deadair. The agent responded that there was a problem with the connection that is why I can't hear him when I can clearly hear the background sounds. Obviously waiting for me to assume that there was no one was on the line and I will have to end the call prematurely.

I have been a globe user but your system really sucks ! I woke up early to register for a promo and then you sent a message that it is not available at this moment. I repeated it until my previous promo expired and then I registered again and then it was granted. Like what the f! You are just cheating your customers. Data is very slow and signal is almost non existent! 🤬🤬🤬😡😡😡😤😤😤

I was chatting with Jeremy through the help center he was rude. I ask to chat/speak with a supervisor and he is refusing to transfer me to a supervisor. Bad customer service . Its been 2 months i am not able to use Gcredit And 2 months as well I am waiting for the refund and nothing happens . I am sick and tired calling them chatting and send an email . when you call the hotline they will place you on hold and hang up right on my face .

I thought that I was buying a car from Proceed Shipping Ltd in Seattle WA.
it is a transport company owned/operated by Keith Shireby in the UK. There is acually no business set up in WA according to the Cosumer Specialist working with the Goverment. I wired the money after checking out the site several times and feeling that it was lijet. The car that I was to get was susposed to have been involeved in an accident and totaled thus I would receive my money back. This wreck took place 11/11/19 and I have heard nothing from the company and it is opened in the UF. Keith Shireby is a shipper. Address of the company is Globe House Eclispe Park Sittingbourne RD Mailstone ME14 3SEN UK Kent. There are several Government agencies involved as well as my Bank. His Bank is
HSBC in New Brunwick England. Would somwone in the UK please help me get my money back. His bank responded once to mine in the USA.

It was really frustrating how Globe Gcash seemed to ignore all the issues about cash disputes that many subscribers were still facing up to now. Lack of credible information about the process of getting the issue be resolved, unresponsive costumer service, incomplete updates. I hope this will soon finish. The damages caused by GLOBE to the people was a solid proof that corruption really do exist. Proofs of transactions made by people to file their claims were already given but NOBODY can get to process the order since they are not in same condition as we are expecting from them. Please have mercy on your business and so with all the affected subscribers of GCASH.

Supervisor Clint who spoke to me (who should have foot print on the case number 7868583), who called me back is so rude. Please check all recordings for my call today December 22, 2019 (if it's recorded)

Jr told me it should take 3-5 working days different from the representative and agent I spoke to prior, he mentioned, Supervisor Resty is the only available supervisor today, no manager and any support team.

As per all agent I spoke to their process for escalation/sup call is they need to disconnect the call and contact the customer directly for assistance. Supervisor can't takeover the call since his too far from the agent station.

I currently having a plan 1799 with globe (w/ handset iphone 7 128 gb) and is already at its 24th month this December 2019. Meanwhile, I have made preorder with iphone 11 red 128 gb at plan 1799 as an additional line last October 18, 2019 via online application. I was contacted then by a Globe representative about a week after that I was not eligible for a plan 1799 considering my credit limit (wow! 24 months of paying the plan 1799 and that I'm not eligible). Thereafter, I have agreed to downgrade the plan to 1499 at same handset. I have completed all the forms needed including my credit card details. My credit card was charged 1499php last November 15, 2019. About a week after I was charged, I did not receive any updates of follow-up with Globe. I was so disappointed then that I requested to cancel my additional line application given the super slow process and poor customer service experienced with Globe telecom after almost a month from posting the online order. I requested to expedite the cancelation considering that I was already charged in my credit card.

A few days later a Globe representative contacted me that upon further review, I was in fact capable for the plan 1799 with iphone 11 green 128 gb (changes in color considering availability). So I decided to pursue the plan 1799. Payment method and other details have been properly communicated with Globe representative. And by that time, Globe representative has advised that my additional line was already scheduled for delivery (payment will be done COD). However for out of nowhere after almost two months of posting the online application, I got a call from a Globe representative that last Saturday December 14, 2019 that I again was not capable to avail the plan 1799 (what?). At this time, I have requested to expedite cancellation of the additional line once and for all.

It was so disappointed that Globe telecom has not really show value for customers like me (I've been tied for plan 1799 for 2 years and after a while they will just dumped you saying that you are not capable to pay for the product and service). I already lost hope for Globe telecom and maybe considering I don't want any of my friends or family members to experienced what Globe telecom has maltreated me (so unfair in my case), I would discourage them of the services and products Globe telecom has to offer.

To end, I would just like to request to expedite the cancellation of my online application for additional line. And kindly return the 1499php that you have charged in my credit card as soon as possible.

Can you fix the promos you have like the free 1gb daily in GOSAKTO90 coz i dont know how to use it. It always and always use my 2gb data in my promo and it will be gone like for 3days. Why did you put it in the 1st place if it cannot be use? And everytime i put load in my #, it always get a 5peso load and i didnt use it on anything. I dont like your service anymore. Im always a globe postpaid customer but now i actually regret having it because your service sucks. Hope you drain all my gb in my subscription and leave the 1gb daily behind since its a waste in my promo coz it doesn't give me anything or cannot be use DAILY. I will give you 1 if i have to. The next time i'll change a number again i will never use your service ever!

I cashed in (P13, 000) using MEPS (TouchPay) but only P8, 000 was credited to my account. I called TouchPay immediately and confirmed they received 13, 000. Touchpay advised me to contact GCash directly. I chatted with a rep from Help Center. I provided a copy of the receipts from MEPS. I have been doing the follow every single day for the past 5 days but to no avail. All they can give me is that same crappy line "we've informed our team... they will send you an email."

i receive 3 sms regarding debit on my gcash account..

nov.26 2019.. 11;33 pm. amount 761.85 paid to worstpills.org ref # [protected]
nov.27 2019.. 12;25 am. amount 1100.00 paid to lazada ref # [protected]
nov.27 2019.. 12;34 am. amount 1000.00 paid to smart e-load ref # [protected]

do something... i didnt use my mastercard for that transaction like your transaction history says

I calld up 2 days prior my flight to permntly disconnect it because I am leaving the country. Then they did not. Despite my emails and constant follow up calls, their stupid agents did not do it. To sum it all up after 10 mos they are charging me 12k and harassing me thru a JNL agency. Also my phone paid advanced and "nlocked" does not work uk sim.

I have been using gcash for most of my banking and financial transactions. At first, transactions were so so smooth that I even recommend the service to my colleagues, family and friends until one day I experienced a delay in my cash-in transaction and it took 2 days before they get it resolved after several emails. Then then second instance happened, same scenario, me sending an email to them and after two days it got resolved. The third instance happened and its becoming more often and the days in between is just a matter of 3-4 days and thats how often I use their service. Then same thing happened when I sent funds to another local bank (nothing was credited) and it continues to happen until I reached the 9th time experiencing and finally I called customer service because I am not hearing from their email services anymore. It took me 30 mins on hold waiting for a representative and when I finally get to talk to a rep, I was told not to use their service until the issue is resolve (and the issue never gets resolved between bancnet etc., ) how will I get my money from them? I was told to do a cash out, fall in line and pay for cash out fee. It was such an inconvenience and they cant do anything but to wait for 2 days again. When my money was credited back, they placed another float on the transaction I made right after the credit took place. So, i have to call again wait for 30 mins and I asked for supervisor after an hour waiting the supervisor named joana was surprised that she was talking to me while what she eas expecting is a lady she will be assisting, they are not calibrated of their own process and after me telling her what I wanted to happen and my concerns she hung up on me. I told her that I need the funds to pay my bills cause I will be charged of many fees and gcash doesnt have anything to compensate on their customers experienced inconvenience. To that effect, I have to call again and waited for another 30 mins to get a rep and when I asked for supervisor again, I was placed on hold and was supposed to talk to Brian who never got into the phone to attend to my concerns.

I have been charged of so many fees and my credit was impacted at the same time. This is the worst service ever.

Kevin King Asur

I have submitted an online application for a mobile postpaid line last Oct 29, 2019. I have received an SMS last Nov 4 that my application was a success and a Globe rep will call me to confirm the pick up of my postpaid plan and device. Then I received an SMS again that my application was processing again. So I waited for an entire week but no one gave me feedback. I called you to follow up on my status Nov 8 and I was instructed to wait 24-48hrs for someone to contact me. I even asked if Saturdays are counted and they said they might call Saturday or Monday. So I waited but there was no call from anyone from Globe. So I called again to follow up last Nov 12 and I was informed that the concern that I followed up last Nov 8 was forwarded to a wrong department so they had to send another follow up request again, this time to the right department. I was instructed again to wait 2 business days. Nov 13 they called me to ask for the email of our HR Dept since according to them they have been sending an email but there was no response. so I gave our HR's email and asked which email they are sending the employee verification. They mentioned support@foodpanda.ph and parter@foodpanda.ph. I told them it is a different department and they should contact HR instead. I found out that the email they were sending contains highly confidential information such as my payslip. and they have been sending it to random departments in our company. I don't appreciate this. I have been texting this number 09569204308 and been emailing Joven Vosotros your account specialist to update me if they have sent an email to our company's hr already so I can ask them to reply on the email and it would make the process faster but never did I get any replies from the phone number or from Joven thru email. I called again Nov 15 to check my status but they told me the same thing, to wait for 24hrs this time. The girl mentioned she has it escalated to their superviser so it would only really take 24hrs. I waited and no one reached out for me again. So I had to cancel my application and proceed to store. The customer service in Globe Alabang Town Center Branch, Kim, was very helpful and really knows what she's doing. They were able to conduct the employee verification in 3mins which was taking the online department account specialist more than 2 weeks to do. Your account specialist especially for online application are incompetent and not customer oriented. They don't care about their jobs. and I am very furious and disappointed with their service. On the other hand, I would like to commend Kim of Globe Alabang Town Center for being very efficient and very helpful with my concern. I hope Joven and the owner of 09569204308 will be called out regarding this since I have tried reaching out and asking for their help but here was no replies from them.