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CB Telecommunications Globe Telecom money not credited to my gcash account
Globe Telecom

Globe Telecom review: money not credited to my gcash account 9

R
Author of the review
5:44 am EDT
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I have a Gcash account. On September 27, 2019 I cash-in to my gcash account thru my linked debit card. My issuing bank has deducted me already the amount I cash in amounting 3, 500 Pesos but it was not credited to my gcash account. I emailed Gcash help Center but they left me hanging after I have provided the details they have asked. I was trying to connect to their SOCIAL Media accounts but I got no response. I was contacting their Hotline number but I have not talked to their customer service representative.

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MRSobre
PH
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Sep 28, 2019 9:47 pm EDT

Hi. I also experience the same thing last Friday 27th. I sent them the details in email but got no response. Mine is 2000php. It was very urgent because my mother in law died and I cashed in Gcash from my mastercard so I can book a plane ticket online and use gcash to pay so I was not able to book a plane ticket that night because the money has been taken out from my bank but has not been credited in mg gcash.

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Ldrian
PH
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Sep 30, 2019 1:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same issue and no one gets back to me so I will visit a Globe center to fix it. I have transferred 8000 and it did not add up to my balance and their customer service sucks so once my money gets added back I will stop using Gcash and warm my friends and relatives in using it coz they have the worst csr ever. After support is a nightmare

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SiriY
US
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Sep 30, 2019 9:45 am EDT

Same issue. Til now I am still waiting for any update and I badly needed the money. Do any of you know how we can escalate this?

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p2s
US
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Sep 30, 2019 9:22 pm EDT

Same concern, cashed in 20k Sunday morning. Until now it's not reflected, CS is very unresponsive. Hope there's someone who can help escalate the matter.

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1touch
US
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Oct 01, 2019 12:37 am EDT

ME too.. I used my debit card to cash in.. money has been debited from my card successfully and not credited in gcash...

Emails no reply, social media no reply, 2882 no agents there just automated recorded messages... NO way to reach them...

Filed 2 tickets in help center been 4 days... NO one cares... Really recommend people to leave this stupid service... With no customer service!

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misselleza
US
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Oct 02, 2019 5:29 am EDT

I have the same issue. I used paypal to cash in but it's not also credited in my gcash account. This is inconvenient and they're not replying in my emails

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p2s
US
2 comments
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Oct 02, 2019 11:27 pm EDT

Was wondering if anyone has updates already? 4 days in and it still hasn't been resolved.

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John0512
US
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Nov 02, 2019 11:33 am EDT

Poor Customer service from 2882. If ur experiencing the same issue as mine, which i transferred 3, 000 thru EC Pay from my BPI personal account to GCASH last Oct. 31, 2019. Money has been debited from BPI and was able to received an email confirmation that the transaction was completed, however when I've checked my GCASH account money was not posted. Been trying to call 2882 which has a lousy customer service and they don't have clear instruction on what will happen. They said monitoring time is 24-48 hours, if money has not been credited back to either my account in BPI or GCASH, I need to wait to 3-5 working days.

They should know the sense of urgency.
Most of the time customer service will place you on hold and will disconnect the call.

Dial 2882, press 1 then press 2 and 6 you will be routed to a live lousy customer service agent.

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Eric Benz
US
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Sep 15, 2022 10:38 am EDT

ihave the same issue 😭

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