GO2bank
Reviews and Complaints

This company is impossible to contact. You can't get to an agent. And being locked out of your online account just makes it even harder to even chat with someone.

This is ridiculous. Worst experience ever.

I tried to log into my account yesterday and was instantly locked out. I tried to chat but it requires you to log in. I tried the phone number and entered my ssn since I don't have a card and they want the security code on the back of the card. I don't have it. No other way to verify myself. So it hangs up on you.

This is ridiculous. I have funds that I can not even access. This is poor customer service.

I opened an account with Go2Bank because my Rush Card account was closing, and they recommended that we transfer to Go2. One of the most significant mistakes I've ever made was when my account was unexpectedly charged for a single transaction, only to realize a few days later that more charges for that same day had mysteriously materialized. Feeling bewildered and filled with apprehension, I decided to contact customer service for assistance, only to discover that these transactions were, in fact, from previous days and had recently been debited from my account. In essence, I had been charged twice for the very same transaction. Also, I was charged twice for overdraft fees when I only overdrafted once, not to mention the ledger on my account isn't even accurate. They are saying that I am so overdrawn, but if you do simple mathematics and add it all up, I am not as overdrawn as they claim to be. I was charged fees for money transfers, although they claim I was not. They say you can have a savings account, but after the first time you add money, they won't let you add money again They are constantly reminding you way too much throughout the day, in an hour and then another hour, about your balance, even if it's just the same amount and nothing has happened. They are not doing anything to help you save money or with budgeting or overspending, like they claim in the ads or commercials. I would say this is the worst bank ever!

Go through my account and help me with the unlocking of my account, my account has been locked for over 1 months now and I contacted the tax authorities they told me they don’t have anything to do with my Funds since it was disbursed from them to my account and moreover they do not have access to a fragmentary refund which I already spent out of my tax return that means they do not have access to my funds anymore.

Now what I want from go2bank is to unlock my account so I can continue using my account

Email [protected]@gmail.com

Number [protected]

Name Michael Burns

Address 525 E Cherry Lane, Sounderton PA 18964

June 22 I received my tax refund I used my debit card two times at a ATM and it locked. My card today is 83 and there’s no signs of my account being unlocked. I’m in Florida alone. I have a brand new LLC and I have no support my mom sick back home in Maine and I’m trying to get home to my family. Please help me resolve this matter immediately, as to have filed complaints with the BBB and I am taking legal action if this can’t be resolved immediately

My go 2 bank card came up stolen along with my wallet and license on april 28th 2023. $ 497 so far has been taken from my account. It took me almost 5 months to acquire the headquarters contact info just for them to flat out tell me oh well and they refused to return the stolen funds from my account. It has ruined my credit report and it has caused me to lose my car because I couldnt pay rent on my cadillac coupe deville so I had recorded every conversation that me and go2bank customer care has exchanged.

I tried to update my contact info and, yet again was given a flat out un professional line of " we do not have access to change any deductions

I would like $1,000 and anew card already loaded with my returned money if it can be done within 14 days I will refuse the federal trade commission for further assistance and I will not set into motion, one of the biggest legal suit known to the united states

But if this complaint wasnt taken serious, remember that the dupreme federal judge mrs. Nanette will be accompanying me and persuing go2 bank to pay of $500,500. Thousands not

: Peg Hudson

I AM HANDICAP AND UNABLE TO MAIL THE FORM THEY SAID TO EMAIL BUT THEY WILL NOT PROVIDE IT PLEASE HELPINEED MONEY FOR INSULIN FOR MY DIABETICS EY NEVER SEND THE INFO

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RE: Case 230714000561C for account ending in E2B3

I, Margaret Hudson, hereby state that the above referenced card was (select one):

1. _ Lost / Stolen

2. _ Never received in the mail

3. _X_ Used without my authorization, but still in my possession

I have not used the card account described as above for the transaction(s) listed below. I have not

authorized anyone else to use or have possession of the card account described above. I did not,

and will not, receive any goods, services or other benefit as a result of the transaction(s) listed

below.

The signatures or other forms of authorization appearing on any of the sales drafts, ATM

transactions, telephone/mail orders, or applications for the transaction(s) listed below, are and will

be forgeries.

Date Description Amount Disputed Amount

07/12/2023 GOOGLE *TextMe $9.71 $9.71

07/12/2023 GOOGLE *TextMe $32.39 $32.39

07/12/2023 SANTANDER55

Basset Lane $383.50 $383.50

07/10/2023

BANK OF

AMERICA*HYANNI

S-B

$503.00 $503.00

07/08/2023

BANK OF

AMERICA*HYANNI

S-B

$503.00 $503.00

07/08/2023

BANK OF

AMERICA*HYANNI

S-B

$503.00 $503.00

_X_ I have no knowledge of the identity or whereabouts of the person(s) responsible for the

transactions

listed above, OR:

_ I can identify the suspect as:

Name: Phone Number:

Address:

City, State:

Please provide any additional information you may believe may be helpful in our investigation (you

may attach additional pages, if needed):

_

_

I certify that, to the best of my knowledge and belief, all the information on this Statement is true,

correct, complete and made in good faith. I understand that this Statement and the information it

contains may be made available to federal, state, and/or local law enforcement agencies for such

action within their jurisdiction as they deem appropriate.

Signature: _MARGARET HUDSON_7/24/23_UNABLE TO SIGN DUE TO MEDICI

I currently have a power of customer who had some difficulties getting her card and then account was closed. she was told the people who deposited the money into the account needed to request the money back. the government told her they will not ask for her money. Now the money sits in your bank. The customer is not able to get in touch with you all at this time and she has given me power of attorney to handle all her affairs. What do I need to do to get the money out of your bank?

Thanks,

Romie de Leon

[protected]

[protected]@gmail.com

This has been a disaster all around the board green dot has once again proven that either their incompentent employees need a people refresher or plainly seek other employment as I wanted to turn into evil lynn but you can't mess with people who have your money and these people at green dot do the most. My deposit on a hotel at mystic lake casino and hotel of $50.00 dollars was lost in transit from the hotel to green dot this was december 2022 we checked out at 11:45 a. M funds released back to green dot and 11:49 a. M not one word from green dot. Where"s my money... Then 3 and a half years ago while I was in taking classes at colorado tech. University and using green dot walmart money card well they breached their own contract as it stated they do auto pay... Oh yes my phone bill that was assoiciated with my login that green dot did not pay therefore my cell is cut off no service. Cant sign in cause a code I cant get and they're holding my funds and this of course seems to happen around some holiday. Well it get worse I have customer not service laughing at me then they want to send in a ticket which is a 2 day hurry up and wait for what not a dang thing so I called to speak to supervisors who became unavail. I don't know what they were not understanding but never should any customer service rep do what they did then i'm getting debit cards left and right in my mail I didn't ask them for anything but it was sure overkill and then one supervisor stated they would wave the charge to over nite a new card yeah right they charged me $15.00 for that. So we have the verizon cell phone and service that oops they neglected to auto pay for the last let me check my (credit report)... I know you didn't think I was going to pay for green dots mistake one to many if you ask me but to give you gusstimate that they need to be responsible for due to their business not practices. This is what it is experian trans union and equifax all have this derogatory mark on my report and I have wrote to experian and stated this is to be fixed and i'm filing a report that I want them to pay for their robbing me of the enjoyment of renting an apt, buying a vehicle, being able to enjoy what every person is allowed to but to have this unjustly marked on my report I don't deserve. Which states that this is a high impact 33% of my credit score here's the brake down

3 credit reporting agency which would be crazy amount of money which I still feel is owed to me but I would be happy with just one of them the total amount for the breach of they're own contract for not auto paying verizon phone and walmart family mobile account samsung a32 5g $299.00 then $we have the derogatory mark on credit report $147.00 since 2019 seems as they have not addressed this is and to be fair I would do the past four (4) years of deserved payment as your mismanaged employees and staff have hijacked my deposits my phone service the mark on report blocked me from my login and think i'm ok with this i'm really not what owed to me is $7,056 yes in dollars green dot you cannot mess with peoples lives who depend on you to do the right thing so I would appreciate that you would reach me.. A.S. A. P see green dot has umbrella companies all green dot though.

I've been waiting on my refund check for over 3weeks. I've done everything they told me, and they will not send me my money. I've been waiting since the end of April. My SSI was deposited on there, I closed my account and requested a refund check. Because no one could help me activate my new chip embedded card. Every time it time for me to receive it they come up with something else they need; I have sent in all required documents and they're legible. This is unacceptable and there's no reason I should've been going through this. Can you please issue my check. Customer service is unprofessional and rude they've hung up on me 3 times and when I call back, they put me on hold for long periods of time. On July 6th your corporation called regarding this, and I spoke with Rose, and she assured me she received the documents and sent in my request and id get it in 5 days, now you keep sending me the same email stating you need the same information. This has gone on since 4/25/23. I need my money expressed i have an eviction and shut off.

I used my friend's referral link to open an account and had direct deposit of more than $200 into the account but I have not got any bonus from referral after days. I called them several times and they all lied to me stating different terms I saw in the app. They told me to wait 45 days to receive the bonus while in the app and their website terms say the bonus will be paid within 48 hrs. My friends who opened the accounts received their bonuses a day after direct deposit so stop the waiting 45 days lie. Stay away from them. It's not worth the hassle with all the lies.

this is my second check that got sent tgo go2bank one was sent for to day my account is locke did my check get returned to social security ? this is my account number [protected] this is my social security number [protected] i also want my check back from last month if i don't hear from someone about when i am going to get my money or when my checks are going to be returned to social security i am going to sue enough is enough

I've been with them for some time now and up until recently I didn't have anything really negative to say. My email account got hacked and all of my information changed. That also includes my login in to my mobile app. I've called several times to have it changed but they refuse to help. You have to use your social and everything just to check your balance so the fact that they won't help is very frustrating. How would you feel if you aren't able to look at and see where your money is going that you work for while being charged by someone in every angle they can for essentially nothing of benefit to yourself. You guys really need to chafe a few things to help out the people who give you their money instead of just yourselves. Criminals now are being treated better than regular people who go out and earn their money.

Is my words experience I have been a client for greendot bank for many years and decided to use go2bank and after a deposit to my account they lock my account 05/18/2023. been trying to talk to someone by phone and email because they ask me for a state Id or driver license and I don't have one I know I could verify my identity with other documents but for more then 13 email and no answer to my request...

I purchased the card in February of 2022. I had a work phone number that I used to set this account up. I was laid off from that job in May of 2022. I had to give that phone back. I did not memorize that phone number . I had forgotten the number and my password. I called several times between June of 2022 and April of 2023. I had requested that they email me a code to enter my new phone number. Go 2 Bank kept sending the code to the phone number that I did not have access to. I had asked numerous times to send an Email . I never received the code via email they kept sending to the old number. Finally in April after almost a year going back and forth they sent the code via email potentially breaching my security . The other concerning thing is the lack of knowledge customer service department and the supervisors have of the product they are representing. This is concerning because this is a so called financial institution .

Transferred over $2,900 to Go2 Bank electronically. Bank misleading interest payment of 4.5%, but interest payments far below the advertised amount.

In addition hidden fees and charges.

Closed the account, but can not seem to get deposits return to me. It has been over six (6) weeks, and keep getting "Check is in the mail", reissue, "Check is still in the mail"

I have made sure the "Check in the mail" is correct address, which it appears to be.

Please beware of this bank. Seems crazy to mislead on interest rates, fees, etc. plus 3 days to transfer into the bank, but can't electronic transfer back. Plus 2 weeks to get funds back, and then checks don't arrive.

Finally, when on the phone with customer service, constant phone disconnect

BEWARE BASED ON MY EXPERIENCE.

I followed all instructions. However, I have an international cell phone number, which your company would not accept. Now I am out of $250. I cannot chat since I have to login to chat. I cannot activate the card so I cannot use it. I have tried to reach customer service, but all that is available to me is a long distance number that I cannot use my international cell phone to call.

I loaded $500.00 and was charged 507.50 but the problem is they claimed to not have received the money and tried to manipulate their words stating transfer are instant. The customer service lady couldn’t give me a straight answer and this has put a strain on my bills which will result in late fees. I will be contacting appropriate sources and disputing this charge since it denied my first two attempts to load money than did it by itself hours later. Unauthorized transaction since the final one wasn’t done on my own free will. The employee constantly prolonged her words until finding out I was communicating with the sending bank at the time I was talking to y’all. System reads my debit Visa card as a MasterCard which means the system is malfunctioning and entitles me to a product liability lawsuit based on not my problem the machine isn’t working

They are offering a $50 sign up bonus if referred by someone. Per there referral bonus promotion terms of service it states that one must sign up using the person unique link share directly or shared through email or social post and receive a qualifying direct direct of $200 or more within 45 days day of account opening and that deposit must be made by employer, payroll, provider, government benefits or unemployment benefits or payor by ACH deposit. I met every requirements and did not receive my bonus and they refuse to give it to. Don’t bother using someone link you discover or shared with you through social media because it’s an excuse for them to not pay up despite what’s in their TOS. This company is a trickster and lair. I wouldn’t want to business with them the fact that they don’t honor their promotion. You have been warmed, proceed at your own risk!

This Green dot Corp, has bad customer service. Don’t trust your money with them you’ve been warned. If you dispute a transaction they will not return your money or give you a provisional credit as they promise within 10 days even if you send the letter in on time.

They’re a P.O. Box company no email address for customers and they hire foreigners. That can’t understand or comprehend your issue. They will say they’ll escalate your dispute to their fake investigations team.

But it’ll be another 10-30 days and you will not get your money. If you have pending transactions, it will disappear from your account transactions as if it settles but you will not get your money back and they’ll tell you they have no record of it even if you have screenshots.

If you use this online banking get your legal team ready, you’re going to need it! Record all phone calls. YOU’VE BEEN WARNED