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Prepaid card services / unauthorized transaction
I had unauthorized transactions done on my card I even tried putting no when I recieved the text asking if I did it and it said keyword not recognized... now this money is oo. Hold out of my account so I called them and they said wait til it goes through the. Disbute it when they could do a reverse and put the money back in my account. When I called and explain I didn't do this they said contact merchant when I don't have a clue what the merchant is and everytime I made it clear I know they cma. Stop the payment n out back in my account they would disconnect from me and would have to start the same argument again from begining with new person, now I am gonna be evicted cause I'm short my rent for transaction I didn't do is taken from my account so I'm the one who loses there money and the npeople who too it get it and I can't do anything g but wait and deal with the consequences from not having the money that I should of mine.. they weren't helpful at all.
Desired outcome: I want my money returned asap
Complaint
05/05/2022 They sent me a debit card that I had my check deposited on it on June 1st. On June 1st debit card was declined over and over again after calling 6 times I was told that the card could not be activated and that my account would be closed and that a check would be mail. That would take 2 to 3 weeks so in the mean time bills won't get paid.
Desired outcome: Closed down not a real bank
Refund check of 608.13 never received
Ok on Dec.1 the it's deposit 608.13 in my account well I couldn't get to my founds bc my Google account was closed and I had no access to well bc I didn't have my Google account the go2 bank was under I couldn't active my card with go2bank so I closed the account and ask for a refund of my money they said they will do so.. ok well then I ask how long they...
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About GO2bank
GO2bank offers a wide range of financial products and services such as checking accounts, savings accounts, and credit building tools. With its checking account, customers can deposit their paychecks, pay bills, and make purchases using a debit card. Additionally, customers can overdraft up to $200 without any fees or penalties, making it a reliable and affordable option for low-income individuals.
One of the standout features of GO2bank is the ability to receive your paycheck up to two days early with direct deposit. Customers can also transfer money to other GO2bank accounts instantly, and the bank allows remote check deposit through the GO2bank mobile app. This feature eliminates the need to visit a physical bank branch and makes banking more accessible to those who cannot physically visit a traditional branch.
GO2bank also offers a secured credit card that helps customers build their credit history. This card requires a deposit that becomes the card's credit limit. Customers can use this card responsibly to build their credit, and the deposit is refundable when they close the card account or upgrade to an unsecured credit card.
The GO2bank mobile app is an integral part of the bank's services, and it makes banking more convenient and accessible to customers. The app allows customers to manage their accounts, deposit checks, and pay bills 24/7 from their smartphones. Furthermore, GO2bank offers access to over 19,000 free ATMs nationwide, further adding to the convenience of its services.
In summary, GO2bank is an innovative financial institution that offers affordable, accessible, and convenient banking services to underserved communities. Its features, such as early direct deposit, remote check deposit, and secured credit building cards, make it an excellent choice for those seeking a reliable, modern, and hassle-free digital banking experience.
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Refund check of 608.13 never receivedRecent comments about GO2bank company
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very close situation myself.. never ending hold by customer service and chat if they answer at all. overdraft fees while having a positive balance and excessive waiting for money to be put back in my account when it should not have been taken in the first place. double and triple charges resulting in late fees with other companies and no way to get past low level call center customer service reps who refuse to even send documents that were needed to see what exactly they were stealing from me.