GO2bank
Reviews and Complaints

I had filed my 2020 taxes and recieved my funds in 2021 due to somethings I had to fix before getting my refund check. It was direct deposited into my checking account with go2bank. But becaue I can't login to my google account on file with them and can't get the secuirty code from them which is sent to the number in file witch is now an old number that I dont have access to anymore. I can't get into my online account. So, they tell me that there is no other way to change my email or phone number on file unless I personally unless I do it from their app that I can't sign ito. So they tell me that the only way I can get my funds is to close the account and have a refund check sent to me. This is after they let me pay $35 dollars for a debit card with 2 day shipping that I cant even activate without loggin into the app or without the code from the old phone number on their file! they couldve told me thios befpre I wastede my money on rush shipping! but, no they didnt and so here I am after having my "refund check" sent to me about 10 times I still have yet to recieve my money from them. Its now the year 2023! I have other accounts with them and cant transfer my money or nothing. I dont understand how this is the only possible way to recieve my funds. How is there no back up plan? doesnt make sense. I now am going to have to take legal action all over $1,000 bucks from 2020 I still am trying to get! craziness!

Go2Bank after blocking access to my Atm/Money Card, requested Identity verification at a website that does not seem to work. www.verifymydocuments@greendotcorp.com Customer service access requires multiple calls, multiple transfers, and disconnections. The personal info on file is outdated..but my address is not! GreenDot can surely send a check to the address on file.

I had unauthorized transactions done on my card I even tried putting no when I recieved the text asking if I did it and it said keyword not recognized... now this money is oo. Hold out of my account so I called them and they said wait til it goes through the. Disbute it when they could do a reverse and put the money back in my account. When I called and explain I didn't do this they said contact merchant when I don't have a clue what the merchant is and everytime I made it clear I know they cma. Stop the payment n out back in my account they would disconnect from me and would have to start the same argument again from begining with new person, now I am gonna be evicted cause I'm short my rent for transaction I didn't do is taken from my account so I'm the one who loses there money and the npeople who too it get it and I can't do anything g but wait and deal with the consequences from not having the money that I should of mine.. they weren't helpful at all.

05/05/2022 They sent me a debit card that I had my check deposited on it on June 1st. On June 1st debit card was declined over and over again after calling 6 times I was told that the card could not be activated and that my account would be closed and that a check would be mail. That would take 2 to 3 weeks so in the mean time bills won't get paid.