GO2bank review: Persistent issues and lack of consistency in customer support

I am writing to express my deep dissatisfaction with the level of service I have received from Go2Bank recently. Despite reaching out multiple times regarding a specific issue, I have encountered a frustrating cycle of receiving contradictory information and generic responses.The lack of consistency among their customer support representatives has led to confusion and prolonged resolution times. Each time I contact Go2Bank, I am provided with different explanations and solutions that don't align with previous responses. This not only wastes my time but also creates a sense of distrust in the reliability of their support system.Furthermore, it is disheartening to note that some responses seem to be copy-pasted, indicating a lack of genuine effort to address my concerns. The repetition of generic replies only adds to the frustration, making it appear as though my concerns are not being taken seriously.I urge Go2Bank to improve the training and communication protocols within their customer support team to ensure consistent and accurate information is provided to customers. It is crucial for a financial institution to maintain transparency and reliability in resolving customer issues promptly.I hope this feedback serves as an opportunity for Go2Bank to reassess and enhance its customer support practices, ensuring a more positive and efficient experience for all users.