GoDaddy
Reviews and Complaints

We have made the payment in February 22, 2018 for desingning of new website. An marketing Executive Ms.Sumalatha frequently contacted to close the order. After that no Communication between us. We have tried to contact them about status of our project there is no response from their side. On May 4, 2018 they had provide the demo link .. which is the worst design.. For shake they have designed... there is no clear datas What we had sent... We are not satisfiesd with their service and design.. For Designing itself they are making us to wait theese much time.. then how could they help in future for any corrections in our website? ... So Too much of times we had asked for refund.. So Provide the refund as soon as possible

After godaddy domain registration I was led to believe a good email service was office365, it has been a nightmare. I've lost days of productivity trying to sort it out. I've now cancelled it and demand a refund. I've only attempted to use it for less than a week and see no way round trying to get my money back.

My customer ID: [protected]/ name C.J.Merrick/ total refund required £43.06 (order [protected]) plus £4.79 (order 1082903) TOTAL £47.85 to be refunded. If this is not refunded to my account I confirm that I will take very serious action.

I will give you 48 hours to contact me and apologise and to tell me that the money has been refunded. You have my details.

A screen shot of this message will be used as evidence of my complaint in a British Court.
Dated Friday 4th May 2018.

We refer to the website http://www.pmfai.org which you are presently using with hidden reasons, and exhibiting illegal data sourced from our domain.We Pesticides Manufacturers & Formulators Association of India (PMFAI) has been the owner of above domain till the year 2017. We have been using the website for several years, but in the absence of renewal issues, the domain is illegally used by you. This has compelled us to change our domain.However, we have noticed that you are illegally using our material by exhibiting the same on website http://www.pmfai.org . In the website you are illegally using registered logos of UPL, Insecticides India Limited, ASPA and AgroCare, which are the companies and international organizations associated with us. The website also illegally exhibit our Conference & Exhibition details, twitter and facebook account access/details.You are hereby called up on to immediately remove all the above registered logos and the contents from your website. If you do not remove these material from your website, we will be compelled to take legal actions against you and also against the domain provider. We also hereby inform that UPL and Insecticides India Ltd. are reputed corporate bodies associated with us; ASPA is a reputed Association and AgroCare is an International organization representing Agrochemical Industry to which we are affiliated. You have no business to use those registered logos and the material at your website.In the absence of your inaction in removing the above logos and contents, you may note that we will not only be taking legal actions against you as well as against the domain provider, but also approaching Cyber Crime Authority for redressal which you may please note.

Hi This company refuses to refund fee for hosting that auto renewed despite phone calls to them asking for cancellation. Telephoned them in June 17 to cancel service which they now state they have no record off despite us having proof on our phone account that we called them

We also have numerous email we had sent not aware that their emails addresses are not monitored ones. Spoke with agent in March this year to reiterate whole situation was lead to believe it would be fixed but only now find out that new auto renewal was cancelled not old so no refund

Service stinks and totally annoyed that you take money and can see we are not even using it - WHAT A HORRIBLE DISHONEST COMPANY - SEEING REVIEW ON LINE WISH I HAD KNOW THIS FIRST HAND BEFORE EVEN TRYING YOUR SERVICE

Horrible Company. Twice they took money from my Papal account lied to me said they did not while I was at my bank on the screen they manually tried taking more money out. Do not pay them by Pay Pal they took money out almost 3 years later just recently again so now three times as if I tried to renew my contract.
Bad company no integrity... This is like a school haunt. Never goes away. How can a company just take from a credit card when they have been given no permission. Again this company tried to take money from my Pay Pal account and thank God I stopped using Pay Pal because of them. I tried to write them and it came back. They are dishonest. Do not do business with this dishonest Company.

Our websites were taken down without prior notice and even when restored within 15 days, we were charged 150$ for each website retore. We notified as soon as possible. Even customer support said there is 30 days grace period but this was later changed to 10 days.

No customer support for such issues and we were forced to pay the fees. Earlier Godaddy would call us for expiration of important websites and hosting. Now there is no customer challel or support forum to address it. The company has become very arrogant to even listen to our grievances.

I spent a lot of money signing up for a VPS with GoDaddy in September 2017, and for about 6 weeks it was ok. Then they forced a security update on the server and everything went wrong. The sites were crashing with 503 errors, timeouts etc. Everytime I contacted GoDaddy they rebooted the VPS and it was ok for an hour before going wrong again. In desperation I upgraded to more RAM and CPU but this did not help the problem. GoDaddy's response was "sorry it didn't work out for you" and they are refusing to refund me, even for the upgrade. I only wanted a refund for the remaining time plus the upgrade, but now they are just ignoring all of my communications. I have been on their phone and chat many times and they keep saying after 30 days there are no refunds, but they broke the VPS, not me. If it was working still I'd be happy, but with my customers complaining about broken websites I have had to take out a contract with another provider. I had GoDaddy turn off the VPS and this morning I received an email saying they are doing another security upgrade! Customer #: [protected]

My desired outcome is a full refund now as the server is not fit for purpose which has been proven by moving to a new host and having zero issues.

I called in on March 26, 2018 at 3:16pm, regarding my account [protected]. I have been having issues with the two-step authentication since changing my phone number about two weeks ago.

The issue is that once the two step code is sent to my phone and I type in the six digit code I repeatedly get an error. The code that I am typing in is correct. Checked and double checked.

I called in to speak to an agent about why this is happening and why I am receiving this error. The woman, who's name I do not know, didn't know what she was talking about and was having an attitude with me. After explaining the issue to her several times she still didn't understand what I was talking to her about and had no clue about what was going on. I asked to speak to someone else. She told me no. I explained to her that she didn't know what she was doing. So I asked again to speak to someone else. She said I'm the only one. Finally, I asked to speak to her supervisor. She put me on hold and told me he would be 5-10 minutes. I asked for a call back, she said that you don't offer call backs. So I waited on hold. Supervisor, Victor, gets on the phone at about 18:02 into the call to talk to me about the problem. Immediately, started having an attitude with me told me that I needed to open an incognito browser window or clear my cache. All things of which I have done in the past that haven't cleared up the issue. I told him that I wasn't going to do that and that the issue was somewhere else. There has to be some underlying issue that is going on. I asked him to look into it and he started arguing with me.

I should not have to go through all these extra steps to get into my account. I should be able to go to the website in a normal browser window type in my account number and password, receive the two step authentication via text, type that number in and be into my account. I shouldn't have to call every time or a great percentage of the time to access my account.

The point of this email is two fold.

First and foremost, there is a flaw somewhere with the two-step authentication process. Whether it be with my account or in your system I don't really know.

Second, both of the agents I spoke to on this call were terrible to deal with. Lack of knowledge regarding any of the issues that I was talking to them about, and they both had attitudes towards me, which I really don't appreciate to hear when dealing with customer service.

Resolution:

My account needs to be thoroughly examined and so does the two-step authentication system to get to the bottom of the issue. Also both agents need to be further trained and given mental health days, or any other reasonable solution is to improve their customer service.

Thanks,

Amber Crawford

Apparently Proofpoint Essential quarantines some of my e-mail.
The trouble is that we do not get the option until the following day to approve or disapprove e-mails and it causes some disruption with my business.
I called today spoke to a Kenny with the customer service department and was on the telephone for around 1 hour and 20 minutes to find out that I had no options on this issue.
I was passed to a supervisor by the name of Ted which was not any help and did not know anything.
When asking for a manager I was give the name Lanie with an e-mail address [protected]@goddady.com
The call was between 4:15 or so Central Time and ended up around 5:45
I do not understand why neither Kenny or Ted were not bale to give us a straight answer and why they would not let us know who their real supervisor was or is.
I would like a response from on this matter.
Our agency is a commercial client and we spend a good deal of money to set our account up with your company.
Please call Dominique Renaud at [protected] or e-mail me back at [protected]@hbia.net

Thank you

Dominique

I rang a chatted to a person called Taylor about a minor issue which was easily and well resolved.

Since then I have received three unsolicited emails ostensibly from GoDaddy, but the email name is Jason Ogena . It mentions Taylor in the body of each email.

As I am in compliance myself, I just wonder... (i) whether email is legitimate; (ii) why the name of Taylor is listed in the email, and Jason as the sender; (iii) is it GoDaddy's policy to employ people who run aliases; (iv) is it a way of extorting additional money from customers by individuals; and (v) it seems an unusual email address. I have other questions, but on the other hand it could be legitimate. I do not see why I need to renew with Taylor when it is set to auto renew.

John Flannery
[protected]@scaleintl.com

This morning i called and explained to the gentle that i just wanted to purchase the host and domain. From the second the gentleman opened his mouth, he treated me like a was a piece of trash. I explained to him i just paid, why are they going into my account and charge for one uear of service. The gentleman's response was oh you want to go the cheap route, he then stated well i can take payment over the phone since you cant figure put payment online. 5 minutes later i received a survey and needless to say i put zero all the way down. As reading in the previous complaints, all complaints aline to one another. There are many other website builders and i definitely will never call back to be insulted and treated like a worthless dog.

On the 6th of February 2018 we wanted to transfer a domain from 123 reg to go daddy, spoke to 123 reg they said all I had to do was give go daddy the auth code 123 reg gave me, I then called Go daddy was told it was simple once I Paid a fee for Go Daddy to host it the transfer of the domain to Go daddy would be with us within a few days, we paid 5 days later nothing had happened and the domain status with go daddy was saying pending. So i then called back Go daddy and they told me to allow 7 to 10 working days, this had expired in a few days so I called go daddy back and said were sorry im gonna have to get a new auth code from 123 reg as it had expired, so i did and handed it to go daddy only to be told 7 to 10 working days by go daddy was the amount of time id had to wait, i didn't have to lift a finger go daddy would sort it i was told, I called then 5 days later to see what status was, they told me it had all been sorted and if we logged into the account this Thursday it would all be sorted, Friday (today came and i called go daddy back because it was still saying pending online, only to be told they cant really find the issue, can we allow 5 more days and it will be sorted, wasn't happy so spoke to Jo the manager, they didn't really know what was going on, in the end weve decided to cancel the transfer and demand a refund because they have treated us with utter disrespect and keep palming us off all the time, Go daddy used to be OK i have nearly 100 domains with them, and all i wanted to do was transfer one domain in from another site i purchased a while a go, i feel discussed and will not recommend go daddy to anyone .

I did an online website with you using a template that I liked.
This morning I logged on to make a small edit as I had not added a contact name.
The layout of the site then completely changed.
I contacted your 24/7 chat support and the person said there is nothing to be done as its publishes now? it was published yesterday and I liked the design.
Why has your software changed it?
I am not happy with what has happened
www.harbordmanagementcompany.co.uk
I want the template I originally downloaded.

Go Daddy renewed one of my URL for two years under automatic renewal on February 13. I called them as soon as I saw the charge on March 2.

The person I talked to said that it was more than 5-days so there was nothing they would do about it. I would not get any of the $39.95 back. I said what about pro rating the charge and he said they do not do that. I asked to speak to the manager and was told it was policy and nothing could be done and that he would not let me speak to the manager.

I have 15 URLs with them but will be moving them elsewhere. They have gone up in price every year and they are no longer the company that they use to be as far as customer service.

I had been using the Linux Hosting charges for a registered website. The service was automatically renewed for two years. I did not want to renew it for two years, and had been bombarded by emails, and missed the notification to cancel. I tried calling back within the 30 days, but i had a long wait. When I returned from being out of town, I called to cancel the 2nd year, but was told that I had exceeded the 30 day limit. I asked to have the service reduced from 2 years to 1year, but they refused. I was willing to pay for the year in progress, but was going to shut the site down at the end of the year.

Their refusal made no sense, it would have been a transactional matter to remedy the situation but their policies are rigid. I don't like having to depend on email notifications, and certainly have never had a problem getting services adjusted with other companies.

I contacted Godaddy several weeks ago to migrate my various websites to them. BIG mistake. I was assured by the Godaddy staff member I spoke to - Shannon Carter - that I need just give them permission to effectively bill me for the services and they would do the rest. We started the whole process, including giving all necessary data for the migrations to Godaddy, and I gave permission for them to migrate the sites for a fee.

However, after this he became un-contactable - both by the email I had been contacting him through and via the telephone (there will be records of the messages I sent to him via other call center personnel).

My websites - that I earn a living from - are now offline, as this process is still not resolved - and nobody at Godaddy appears to care. I explained the situation to someone else today who told me they would 'get back to me in five minutes' and never did. I then spoke to Chase Philips at the call center and he appeared completely useless. The urgency of getting the websites up and running appeared to be totally lost on him. He sat there telling me "don't interrupt me" when I was trying to explain the likely status of the various sites. We got nowhere and I had to leave the call to see a client.

So my websites - and therefor to a large degree my livelihood - are down and out and GoDaddy seems not the slightest bit interested. My Godaddy customer number is [protected]. They do not appear to have a Complaints Department, so where do I go from here?

My website was taken down and I called to ask why, they stated that the auto renewal was turned off. I did not do this and have been charged 241 pounds to restore my sites, this is unacceptable and fraud . Turning of the auto renewal and then saying I need to pay 241 to restore these

I would like these charges cancelled and the website to be restored

I have been speaking to a number of representatives and they have not been helpful

I hope you made the right decision to bring her in on your team. Last March in Las Vegas My son walked up to Danica with a Go Daddy Car in his hand to have her sign. She said no and would not have anything to do with Go Daddy. A total disrespect of a sponsor she had in the past and some how she got it back Resolution would be to offer my son a signed car

My thoughts
Doug Weh

Go Daddy ID - [protected] (10th January 2018)
Dear Go Daddy (Justin), [protected]@godaddy.com

I was provided your email when asked to make a formal complaint. Last week I renewed a number of my products I have with Go Daddy with me upgrading from the personal website builder to business. It's important I start from the very beginning...

In November I was informed after a live chat/phone call (I can't remember) that based on me being only person needing to use the office 365 that I could downgrade from business to another option. That option, I cannot remember, but it was cheaper. Last week this option was no longer available to me and so had to pay for the full business office 365.

In December I received two/three phone calls selling me Go Daddy products both with my renewal and extra products that I may need. One of my main questions was around upgrading my website to have more function and able to drop downs my website tabs. At that time I was told that I could do this, however i would have to build the website in the background and then when the personal website builder expires it which switch or make the business one live. One big issue with this is a year of my website operating means all the work i have done along with a third party would be gone.

So that was my understanding until last week.

Last week I had a phone call about renewing my products and which ones I would need to operate my business and ensure my visibility. Initially, the gentleman was good with the information and very importantly I could upgrade from personal to business website builder without any effects to my website. But Go Daddy does not provide an options for the website to have drop down tabs. This goes against the information I was provided in December. Also, I could not downgrade the office 365 from business to the next product as what I had was the lowest option. He did ask whether I use excel, word etc. to which i replied ‘yes'. Very confused about this based on the communication I received in November. I had no choice but renew the email and office 365 at the quoted price.

Back to the website builder. I was informed that by upgrading from personal to business I would add SSL, Paypal and SEV. I thought this sounds great and a little confusing but I continued to ask the gentleman on three occasions that I will now have an SSL, Paypal and SEV for my website. Every time I asked he confirmed I ‘yes'. At no point did he explain the SEV for my website and SEV product that provides a SEO checklist and a host of other services were in anyway different. You know they are distinctly different in there functionality and what information/reports/data they provide. Luckily I looked at a few things today and it was still saying to renew my SEV. This obviously prompted me to contact Go Daddy this morning in chat and in a phone call, the two people I chatted with and spoke with had no idea. This then prompted me to contact Go Daddy again and chat with some different. This time I was getting answers and finally figured out that the SEV I was sold along with the business website builder was not the same as the SEV I had. I had no option but to purchase the SEV because if i didn't then my first year of my website climbing the search engines ranks would of been wiped.

I also received an email today based on my phone call you will see this attached. It recommends me not to use the SEV that I purchased/free last year to not renew. This provides evidence that Barbara has no idea the effects it will have on my SEV/SEO's.

As you can read though my email I was provided with contradicting information, with some of the information being lies and very importantly not being told by purchasing an upgrade gives me less usage/functionality as the SEV sits separate.

I feel extremely let down by all the conversations (apart from the conversation with the person who passed me your email address) and phone calls I have had with Go Daddy and it has taken all day today to investigate as well as a few hours last week based on what was renewable, what options and at what price.

I do not have the time as I also believe Go Daddy helps customers optimise products to work for the their clients. This has not happened and I am now out of pocket for the renewals I didn't think I needed based on no explanation and lost a day of business.

It would also be interesting for the phone call recordings to be used as evidence to my claim.

Please take the time to read my email.
Regards, Alan Sharp

I set up a domain through Go Daddy. I was later contacted by the company to tell me I had not set up the proper type of account. The rep's name was Jeanne.

The rep was to cancel the improper account and set up the account that could be used for sales. The quoted cost was around $250.00.

I followed the directions given to me by Jeanne. I was later billed $383.00 for multiple accounts. I did not authorize multiple accounts and certainly did not authorize payment of $383.00.

I contacted Go Daddy within 30 days to cancel the trial. The service was not useful to me. The services have never been used.

I spoke with Eric who told me I had set up multiple free trial accounts within 20 minutes of speaking with the rep. This makes no sense.

Per Eric, company policy is to do nothing. Thus, I consider Go Daddy to have stolen $383 from me and without recourse.