GoDaddy
Reviews and Complaints

I have been with GoDaddy since their inception. In the past few years, they've not been behaving as I've been use to so I stopped referring and using them for many services. Their employees in the past have told me that they were shutting down a server and I was being forced to pay for a pricier server, then later told that was a lie by another employ and my hosting was moved back, which then damaged the structure of my site. I have extensive protection on my site, they once claimed that my pages, once loaded onto their server and months later now had viruses. (And they blamed me?). They told me several times that my old domain was now gone and sold, as I had not gotten a bill...I purchased it while they were telling me that - as I was on another domain sellers website and I picked it up for a buck. So, I haven't been using them much except for the hosting as it was paid in advance. Typically, I will have this new service and GoDaddy's pages up on my computer, phones, or iPad and do speed searches.

I saw when searching for domains today, their advertisement "All domains come with Website Builder...Create and publish your website for free. Add paid features like an online store when you're ready." I was like, "Great! They're doing that special again!" So I went ahead and went with GoDaddy and paid for the domain and 3 month's of hosting.

Once I paid, the page then said the new page then said to start setting up my 7-day trial. That's not what was advertised. This is Bait and Switch. I took a screen shot of it as well.

I have serious trouble reading after multiple eye surgeries and I have to use a very large table mounted magnifying and lit glass to read, which takes scrolling left to right, and it takes a long time before I buy anything. There was nothing on this that said it was for a 7-day trial, 30-day, 45-day, or 1-year. It's just like the other pages; a basic 1-page template that you can add to it when you're ready to make it an online store.

When I called, both Reps Mikhial in the Caribbean and Duane in Arizona stated they do not offer free website builders. ACTUALLY, in fact they do and I already have two of them, also screenshot'd for my documentation.

They got my money, I told Duane I wanted my money back, as I literally just paid for it within minutes, less the time spent with the previous Rep, and then Duane went silent. (Same tactics used in many call centers). Fortunately for me, all of my calls are recorded due to my visual issues.

Now, I know as an ADA Advocate, that if there are any hidden stipulations or terms, they must be in the same size font as the advertisement. There is nothing. It is literally only AFTER you purchase, that there is any mention that the page you're setting up is a 7-day trial.

This is NOT acceptable.

I've been bringing this company many customers throughout many years and it's time we part ways permanently. I don't want any of my clients being treated as I have.

I'm not submitting these screen shots as they contain my credit card and personal information. I'll submit them to my own state's AG's office and the ADA office as well.

I'm filing with the Arizona Attorney General's office. I prefer that they face some real questions. I'm also filing with the Office of Civil Rights and an ADA Violation because for visually impaired individuals, we need to be able to see any and all content BEFORE any purchases are made. With that said, I asked someone else if there was any mention on the page of a 7-day trial and the answer was "No." Their opinion, as the advertisement shows, "Add paid features like an online store when you're ready." which the page is free (like the two others I have) and. when you're ready to make it an online store, then you start paying for those options.

They need to get compliant with ADA - they make all this money and can't make their site for visually impaired individuals? Maybe my complaint will help them.

goDaddy's analytics meausment failed on Jan 28 2022 I was lucky enough to take a screenshot on my facebook because I was proud, it was posted some time Jan 28. I was supposed to make a $1500 pitch on Jan 31. I had well over 500 visitors and now it only showing 40, I would of met the amount of traffic needed to get the money I cannot provide the data now, because I no longer can provde investor information of the proper analtytics due to condition that was he had to see it live on godaddy from a display.. Investment was supposed to be made by local business owner David rantannen, he promised payment as long as I could show I had over 450 visits. Screenshot is not accepted by the investor so I can show him data from there. I am at a considerable loss because I am unemployed and I borrowed money to begin creation of the site, I no longer can afford my rent, or any cost to continue my venture that had a high growth projection and was performing better than industry average. I have suffered undue finacial hardships due to go daddys product not performimg as advertised. it has completely ruined my business and go daddy resolution was "perhaps you would like to provide feedback" I cannot pay my rent due to this companys product failer so I demand compensation.

I contactted support 4 times on Jan 30, first 3 calls customer support "stepped out" not being able to address my convern. I put my owm time and my only money available to pursue this venture, I was marketed the perception that godaddy was the best. - godaddy user name is Samuel Severight

I had a go daddy account which I use for companies I work for I am a digital marketer and I purchased couple of domains on my account and hosting services for 5 years and I did lost an access to the number used for 2nd step verification after I contacted support mentioning this problem back in 2018 the did not helped me recovering my account I tried emailing support after all the calls I made to the support desk they did not helped me. And in present I just noticed they come up with a new online procedure that was never available before I tried and was able to recover my account successfully and I did contacted the support for the services I paid to the that remain unused because of there negligence after all the reminders given back in ghe years now they told me that sevices cannot be provided as they are expired and even I mentioned the services remain untouch because of there support negligence they did ripped me off with all the domains I had in my account even the hosting plan even other services that cost me more than 40,000 rs and without even providing the services they charged me for the services I was not able to use because of their worthless support.

My website has been inactive since October of 2021, when I coincidentally paid to renew my account. I called in January 2022 after identifying that the website was "down", asking for consideration for four months paid where no services were rendered. I was told the "auto renew" was turned off (for some reason) & that since I missed the billing date (still to be verified as fact) the website was unpublished. I was also told that even though I paid a few days after, it was not their responsibility to "re-publish"; it was mine. I was treated very poorly on the phone as a loyal customer, an expectation was also given to me in advance by the "rep" that his manager would do nothing - and he didn't. WOW! GoDaddy has been very flexible in the past when it came to renewals, collecting money, or upgrading my services; However, they have no flexibility when asked to resolve a matter that involves any form of compensation for a service that they did not provide. Very disappointing!

In Q3 2021 we tried to change NS records for a domain, from GoDaddy (GD) to Hurricane Electric (HE). All applicable records as on GD were duplicated on HE. tried transfer numerous times, all failed. Shelved process temporarily.

On 18 Jan'22 again started process. Correct changes were made on GD, initially showed as "in progress" with a 24hr delay, then suddenly reverted to old status, numerous times.

On 19 Jan used chat service for support, eventually Akash V stated that he had made the correct changes (have screenshot as proof), but it would now take 48hrs.

Waited 120hrs, Jan 24th checked but nothing had changed. Again contacted chat support, Abischek stated that it required 7 days, insisted that I wait then simply terminated the session when I asked for proof of the 7 day requirement.

Started another chat, Surjeet M, explained my problem, asked for executive contact details to complain. Was refused the contact details, told to message [protected]@godaddy.com but message bounced back, address non existing.

Jan 26th, still no change. Chat (back with Akash V) when he realised it was me, once again, he terminated the chat as soon as he could.

I would like to file a complaint about Godaddy charging me annual fees without letting me access to my account.

I have signed a contract for 5 years which is paid in the very beginning. 5 years passed, the contract auto renewed without noticing me as my registered email is no longer available since few years ago.

And I tried to login but unsuccessful as I didn't use that email for long and I forgot about the registered domaine name neither.

I provided all my info including my credit card info, my name and my phone number, still could not access to my account information.

And I missed the 4 days refund terms and I had to cut my credit card due to this.

The annual fees that you charged is hk$707, i am asking for a refund about this.

I only knew my account info through your contact with my bank, which is not acceptable

I've been a 20 year plus customer and these guys have become the biggest crooks ever. Save yourself time effort money and time and money and headaches and time and money ... DO NOT USE THEIR SERVICES... TRUST ME YOULL EVENTUALLY GET SCREWED!

Why after disabling auto-renew for 1 of my domains, full domain privacy was also turned off,
I had paid for 2 years, I turned off the auto renewal to update the payment
but they removed my privacy and asked to pay again to enable .. there are more than 18 months privacy remaining in my account - but no refund or getting back my privacy -- what to do ?

Horrible service

This company charged my credit card $2, 571.38 on 10-15-2021 for web design services that they never provided.

After several failed attempts to resolve the issue with their non-existent customer service I was forced to dispute the charges with both the BBB and Attorney General office of Arizona.

GoDaddy issued me a partial refund of $$1, 046.09.

Godaddy still owes me $1525.29.

If I'm not able to finally resolve this issue I will be retaining counsel and filing a formal complaint with the The Federal Trade Commission.

I was trying to figure why my email bill was so high. I had some "free" accounts for a number of years and an account for my business.

Well they started charging for my free email accounts (with apparently no notification).

You might ask why I didn't notice it. The package they changed the free accounts to is almost exactly the same name as my business accounts.

Mind you, these free accounts were accepted when I bought domains. Most were never activated. And I'm being charged for a calendar and storage I didn't ask for and don't need.

When I realized the issue (there was still a "free" option) on the page describing the services. I called GD and the rep acknowledged that the "Free Account" button shouldn't be there anymore.

The next day it wasn't.

Now they're saying I chose to convert my free account to a paid plan. I didn't.

I've only paid the bill because the services have the same name as my business account.

We're a small retail store and have had to work in the store due to a lack of staff during Covid.

I've just got some accounting caught up and now that we've discovered the issue they're basically saying, "Hey, we've been successfully screwing you. Since you didn't catch it you don't get a refund".

But we'll cancel the auto renewal for you.

They didn't.

Don't trust these guys. Check your accounts every week. Buy your email services from someone else.

I'm paying for email services, storage and a calendar I didn't want.

I'll be moving our companies email to another vendor as soon as our term runs out.

I received a text message with a link to this domain inviting me to take a survey. for the "official 2022 nationwide census".
The main page to the site (of course I did not click on the full link) is a page that does not state who this entity is.
The whois registry lists a proxy company as the owner, and the domain is registered with go Daddy.
Domains By Proxy, LLC
The supposed phone number the text came from is a same area code as my own, but I didn't look into it any further.

hi
i bought a c panel a day before yesterday. Now the issue is this we are two developers working on one project & i have connected other websites with the account where c panel is parked so i request to transfer it to another account which the agent denied.
However, its wrong bcuz i did it for another domain and c panel which i parked in my account.
i simply don't wanna give access to another developer to the account where i have other clients domain and c panel also . so why my request denied?
secondly when i connected to chat for requesting the domain (thejako.com) transfer to the account where c panel is parked, than no reply form agent
i am a very old godaddy customer and i didn't expect this behavior from go daddy sales team. They must solve my issue
i am very upset with godaddy sales team. Plz solve my issue .
kind regards
ATTIKA AHMED

My websites have not been working for three days.My account page says there is a hosting issue.

I can't get through to Customer Support. Wait times for hosting have exceeded 1 hour. My time is valuable. I don't have an hour to wait on the phone.

I trying chatting. They said there was a 7-minute wait. I waited, then got thrown back in the queue for another 7-minute wait. I ended the chat.

There is no email.

I want an email for hosting or technical support, so I can open a ticket.

Recently there was a change to our web site. GoDaddy notified us of a re-hosting to a new server. After the change the latest information on the site was six months old. When we contacted GoDaddy they said they took the image of our site six months ago and just now move the site, using the old image on the new server.

We pay for data backups in addition to the hosting fee. We asked the data to be restored so to recover the last 6 months, we were told those backups don't exist and there was nothing GoDaddy could do.

This is inexcusable and a loss to our company that will cost us to try and recover. Our IT staff say they might be able to recover >50% of the lost data.

The fact that GoDaddy has washed it hands of this is deplorable. We will be moving our site as soon as possible.

So all these are ploys by Godaddy to cover up. It has been one week of hell and cannot access all my websites. I was made to even pay extra for restoration and they could not even do it. Now refund is going to take another 5 - 7 days! After messing up and telling us to get our developers to fix the problem the issue rather is from the hosting systems and not from the client-side. I am surely going to take an action against Godaddy!

I am complaining about GoDaddy Website services.

Issue: I paid for a website design that didn't meet my expectations and therefore never published or used.
Also, I have been charged for services that I have not used and that are related to the website that is not published.

After many calls, GoDaddy never resolved the issue with me since I initiated their services on 8.27.20.

Solution: GoDaddy needs to credit me for all the charges they made for product that I have not yet used or published. They need to NOT charge customers for a website until they are satisfied with or request payment for services they do not provide.

I will take my business somewhere else where I can get the care I need in building a website that meets my expectations.

I received 1/7/l2022 a spam email from a GoDaddy email account that attempted extortion. Here is the information:

The sender spoofed my email address as the sender to imply he had access to my computer:

"From: john@wellspringfinancialplanners.com
To: john@wellspringfinancialplanners.com"

Text:

"I am sorry to inform you but your device was hacked.

That's what happened. I have used a Zero Click vulnerability with a special code to hack your device through a website.
A complicated software that requires precise skills that I posess.
This exploit works in a chain with a specially crafted unique code and such type of an attack goes undetected.
You only had to visit a website to be infected, and unfortunately for you it's that simple for me.

You were not targeted, but just became one of the many unlucky people who got hacked through that webpage.
All of this happened in August. So I've had enough time to collect the information.

I think you already know what is going to happen next.
For a couple of month my software was quietly collecting information about your habits, websites you visit, websearches, texts you send.
There is more to it, but I have listed just a few reasons for you to understand how serious this is.

To be clear, my software controlled your camera and microphone as well.
It was just about right timing to get you privacy violated. I have made a few pornhub worthy videos with you as a lead actor.

I've been waiting enough and have decided that it's time to put an end to this.
Here is my offer. Let's name this a "consulting fee" I need to get, so I can delete the media content I have been collecting.
Your privacy stays untouched, if I get the payment.
Otherwise, I will leak the most damaging content to your contacts and post it to a public website for perverts to view.

You and I understand how damaging this will be to you, it's not that much money to keep your privacy.

I don't care about you personally, that's why you can be sure that all files I have and software on your device will be deleted immediately after I receive the transfer.
I only care about getting paid.

My modest consulting fee is 1700 US Dollars to be transferred in Bitcoin. Exchange rate at the time of the transfer.
You need to send that amount to this wallet: 1DRNo5xnNCHtBfyFapVL8NT1cpsyju7NJ4

The fee is non negotiable, to be transferred within 2 business days.

Obviously do not try to ask for help from the law enforcement unless you want your privacy to be violated.
I will monitor your every move until I get paid. If you keep your end of the agreement, you wont hear from me ever again.

Take care and have a good day."

End of email.

Properties for this email :

"Return-Path:
Delivered-To: john@wellspringfinancialplanners.com
Received: from box2219.bluehost.com
by box2219.bluehost.com with LMTP
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(envelope-from )
for ; Fri, 07 Jan 2022 05:20:41 -0700
Return-path:
Envelope-to: john@wellspringfinancialplanners.com
Delivery-date: Fri, 07 Jan 2022 05:20:41 -0700
Received: from [43.247.123.41] (port=12471 helo=fn-123-static-41.fariya.com)
by box2219.bluehost.com with esmtp (Exim 4.94.2)
(envelope-from )
id 1n5oEa-003A6E-GB
for john@wellspringfinancialplanners.com; Fri, 07 Jan 2022 05:20:41 -0700
From:
To:
Subject: =?UTF-8?B?RG8gWW91IERvIEFueSBvZiBUaGVzZSBFbWJhcnJhc3NpbmcgVGhpbmdzPw==?=
Date: 7 Jan 2022 21:06:27 +0400
Message-ID:
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0039_01D803EA.042EBE71"
X-Mailer: Microsoft Office Outlook 11
Thread-Index: Ac4g8nvtwaeivihqlnp15b5y9ivihq==
X-MimeOLE: Produced By Microsoft MimeOLE V6.1.7601.17514"

The above indicates that the email came from a GoDaddy email account.
Please check on this account and take appropriate action, then report your actions to me.

Respectfully,

John Reinmuth CFP
Wellspring Financial Planners PLLC
john@wellspringfinancialplanners.com

GO DADDY (GD) willfully runs such a simple SCAM it's defies logic but appears clearly in a class action certification lawsuit. A GD customer via their bank or credit card company or in person request a REFUND which in turn dispatches a CUSTOMER RECEIPT from the GD Chargeback Team to the GD customer, their bank or credit card company, that reads in part "Renewals & Billing: The attached demonstrates the services are active with auto renewal enabled, customer has 24/7 online or phone access to disable auto-renewal or cancel services". Of course, there's millions of us GD customers to certify this isn't true. In fact, I have a copy from GD that proves the GD auto renewal option cannot be accessed by anyone throughout the universe, in our solar system or here on planet earth in any country where GD operates. GD has about 60m customers with about 50% wanting a refund that totals about $200m annually. The credit card companies charge us 29% interest on the balance and GD get a $200m interest free loan!? Do the math, Google: GO DADDY+AUTO RENEWALS+COMPLAINTS.

GO DADDY'S willful fraud is ripe for a class action certification and they have made it so simple because all that's required for certification is your request for a REFUND and the GD CUSTOMER RECEIPT that contain lies and misinformation. and contain the necessary elements required under law to prove willful fraud. Find your GD CUSTOMER RECEIPT and see if GO DADDY shares their logo with your bank or credit card company and that translates into conspiracy. The credit card companies pay GO DADDY and want to charge you 29% and have you pay them back!? Sort of like damned if you do and damned if you don't, sort of situation. Until now, simply join the class action complaint and I'll file a discovery, immediately and GO DADDY will gladly refund your money because we can't file the complaint if we have no damages.

It's nearly 2022 and Godaddy still has a ton of links pointing directly back to Godaddy's site from my so-called white label. They've been neglecting and abusing white labels since 2017 that I can recall.

On a recent migration, they just completely dropped the ball. Then blamed me - for having such 'old' files.

Arrogant jerk running the reseller program for some time now. Seems like only one person works on this side of coding.

Funny - I tried getting out of the reseller program and they would not let me out without destroying all the client sites that were there. Yet they manage to migrate these sites only one at a time.

So it seems to be a hate-hate locked in relationship.

This is not the firat time Godaddy dissapointed me. But I tolerated and moved on. But this time, it is over the limit. I have been contacting Godady for 4 days. First day they said they have a global SSL issue. Then 2nd day they said its my domain issue, they did some fix and domain propagation starts. I waited 2 more days. Now they say they don't provide SSL anymore. What the hell? I bought a Maximum Hosting for Free SSL and now they suddenly changed it without informing customer. I have the chat details and they are still showing Free SSL in website advertisement.