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On the 13 of February I was on the Goldcar Web page looking for a car to rent. I found what I wanted, put in my details and at the end of the process the page froze and It didn't produce the last window which shows your booking number. I waited a few minutes to see if the confirmation email arrived. It didn't and I logically assumed the transaction had failed. I got into their Web again and successfully booked. This time the page showed the booking number and instantly got the confirmation email as always. So far so good, but a month later I was checking my bookings( I have a few with them for the next few months) when I saw that I have two active bookings for the same date. Looks like the first booking went through but I NEVER got their email so I only found out by chance.
Both bookings are paid for and they are the kind which don't admit changes or cancellations. But this was obviously a mistake of their system! I have called a few times and they tell me to write to [protected]@goldcar.com. I also have done that but they haven't bothered to even answer. I told them if they couldn't give me the money back(nearly 300€) could I have it as credit for my next booking.?
I'm shocked at this since my experience with them so far had been always positive.
I'm not the kind of person to give up so please Golcar sort this out and let's keep having a good bussinness relationship.
RosaMartinez
