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Lopez Stella and Richard
Client Number [protected]
Contract : [protected]
Hello, I am speaking to you, because since September, I have sent tens of complaints without any response. I had a very bad experience of renting a car at the Goldcar agency at Faro Airport, in Portugal. My husband and I were inadmissibly received by a counter agent. We had booked a car online at GOLDCAR Faro Airport from 08/31 to 09/14. This transaction went very badly. When picking up the car on 08/31, the counter agent was very rude. He forced us to take out additional insurance. He clearly told us opposite that if we didn't take out this insurance, he wouldn't rent us the car! It was almost 22h, arrived in Portugal, we had no choice ... We had a formula which included breakdown assistance, taxes, unlimited mileage, additional insurance in the event of an accident, Theft insurance, liability insurance and airport surcharge ... We had to pay 155.65, of which 141.92 had already been paid before departure. We still had 13.73 to pay ... The counter agent did not accept any of our 3 payment cards for the deposit of a deposit And there, he extorted an additional insurance from us 'an amount of 407, 72 euros in addition to the amount of our rental ! All this for 2 weeks ! When I told him that I did not want additional insurance and that this was not what was expected, he told me that in this case, he would cancel the file and not rent me a car ! Unbelievable !
I really need your help, please
Cordially
