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Good Chop

Good Chop review: Worst customer service

L
Author of the review
12:41 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I signed up and order the "free" box and got a confirmation email stating when it would be shipped, the tax and shipping which was fine. Included in that email was a charge for the medium box which I never ordered and there was a charge of $158.00. That would have been fine had I been given the opportunity of selecting the meats. I called customer service and got Mary who should be fired because she would not listen to anything I said. I offered to forward to her the email I received which clearly stated that I was receiving the three-cut trial box for 14.99 and then there was a charge for the medium box. She basically called me a liar because she claimed that was NOT what she was seeing on her side. She was rude and nasty. All I wanted was an explanation. I got nothing but a rude, nasty woman who said, "I'll just cancel your order." At this point that was fine with us. I asked to speak to a manager or supervisor and she disconnected the call.

Recommendation: NEVER ORDER FROM COMPANIES WITH UNTRAINED AND RUDE CUSTOMER SERVICE PERSONNEL.

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  2. Good Chop phone numbers
    +1 (929) 203-4850
    +1 (929) 203-4850
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  3. Good Chop address
    79 Madison Ave Fl 8, New York, New York, 10016-7810, United States
  4. Good Chop social media
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    Jan 20, 2025
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Good Chop Category
Good Chop is ranked 16 among 76 companies in the Food and Grocery Retailers category