Double Good
Reviews and Complaints

I expected that a company charging this much for a product ESPECIALLY as a charity would offer high quality ingredients. All they had to do to make a spicy cheese popcorn was add cheese powders and solids, salt, cayenne pepper, maybe some butter. This stuff has msg among other chemical garbage and the sodium in ONE bag was enough to spike blood pressure through the roof! 1 SMALL bag is 60% of the RDA of sodium! I can't even eat this trash and want to return it for a refund. I plan to refund my coworkers because I am so ashamed that I introduced them to something this bad, and that through my church fundraiser! If you value your health, don't buy this stuff. Shame on you DoubleGood. Change your name!

Horrible service. I ordered my popcorn in April and have called, emailed several times No one has contacted me yet, or gotten back to me. I am disappointed and will never use or buy from this company again. This is ridiculous and I hope no one ever use this company again.

Never got my order in the time frame they stated ,so they said they would refund me over 2 weeks ago . This company is VERY Unprofessional and I will never do business with them again! It should not take this long for a refund or one order popcorn! I just want my refund so I can be done with this company!

Avoid this company. I ordered two bags of popcorn. They said it would be delivered three months later. When I said I would like to cancel the order and get a refund, they said that was not possible. (The popcorn wasn't even shipped out yet.)File a claim with your credit card company. This is a very poorly run practice. "

Scam. Charge an arm and a leg for popcorn to support a fundraiser. Paid 80 bucks for 3 order of 2 oz popcorn that taste horrible. How badly can a company mess up popcorn? Well, double good surely can. And on top of that no email of order and ships 3 months later. Provide quality products for the amount of money it is for the popcorn.

I PLACED AN LARGE *** IN MARCH I WAS *** WOULD BE SHIPPED IN APRIL DIDN'T GET *** WOULD BE SHIPPED IN MAY STILL DIDN'T GET ,*** AGAIN *** WOULD BE SHIPPED ON JUNE 6 STILL HAV'NT RECEIVED . I TRIED *** EVERY NUMBER AVAILABLE NO CONTACT *** DOESN'T TAKE *** LONG TO GROW CORN SO I ADVISE *** WANTING POPCORN ,*** YOURSELF OR WA*** UNTIL A *** OR STATE FAIR COME TO TOWN"

I placed an order with Double Good on March 23rd with my sons basketball team. And I still havent received my order, it hasnt shipped yet or even finished processing. Its been almost two months and people want their orders. I will NEVER deal with this company again! Also when I call the number for customer service I never can get anyone on the line. We spent a lot of money as a team well over $2000.00.

I placed an order on 4/11 and have yet to receive it. I emailed at the 6 week *** and was told it would arrive by 6/15. Well its 6/13 and I still dont have tracking information which means will not arrive as communicated. *** requested a refund and was denied, stating funds have already gone to the donated organization. This is unacceptable and if they cant keep up with demand then disable this feature on their website and/or inform consumers at time of purchase that it might take two months.

This company is terrible it's popcorn is way too expensive I ordered a lot of it for friends and nobody but only one person got thiers and it's been two months I asked others if they ordered they didn't get theirs and they did not! The worst part was I called and called and tried to get in touch with someone there and it was impossible and then the phone is up hanging up on you and this was through their fundraiser program I was trying to support! So I want to warn people because they don't ship their popcorn to people like they're supposed to and after you spend a lot of money for their way too overpriced popcorn anyway! It would be much easier just to go to *** or something in the future

my granddaughters dance troop did a fund raiser in May and used Double Good for the product to help them. It has now been 2 months and no popcorn and not definite answers as to why the long wait, only production behind..I have sent several emails but they hey wont give me much information because I am the third party saying that the troop leader needs to contact, he says the same thing. I do understand the times we are facing, however, I dont believe it should take this length of time for popcorn and the company is out of ***. My friends and family send big money for support of my granddaughteras I read a few reviews for this company, it seems that there has been previous problems of the same sort. Can someone one help get a solution to this situation? Thank you ,Respectfully

I am all for buying school fundraising products. I know I will pay more because it is a fundraiser. But buyer be aware. I had no problem spending $32. What bothers me immensely is that when I looked at the $16 jars of popcorn I received, one contains 2.25 oz of popcorn and the other contains 5 oz of popcorn. On the jars there is a message indicating that 50% of the cost goes to the school. So that means this company makes a profit of $8 for 2.25 ounces of popcorn for one jar and $8 profit for 5 ounces of popcorn. This is highway robbery. If 75% of the money was going to the school, I would be fine, but I feel like I have been scammed. This company is making a huge profit on the sympathies and good intentions of people who want to help the school. How many stars do they get from me, one only because I have to leave a star rating to submit the review. Otherwise, I would give none.

This company is a scam I placed an order March 9 to support a friend. As of today May 1 I have not received my order. I reached out them and was a told it would be shipped out soon. Not knowing I did another purchase March 19th and havent heard anything regarding that order but about my March 9 order I received an email stating my order shipped with a *** tracking number I tracked my package it said it was delivered April 14 and left at my door. I tried to do a complaint with *** and was told I couldnt because it was delivered by ***. I then tracked the *** number and received a message saying *** Currently Awaiting Package A status update is not yet available for your package. It will be available when the shipper provides an update or the package is delivered to ***. Check back soon SO *** NEVER MAILED MY PACKAGE. They are bogus and I want my money back. I dont even want their popcorn. So Im definitely not done with this.

I've read thru the complaints below and genuinely feel bad for those who have had difficulty. However, the company is not a scam. I ordered product on Sept 12 for a friend's grandaughter's fundraiser and received it on Sept 22, well in advance of the latest date in the shipping estimated date range. I was also involved in a service organization that did the company's fundraiser and we were very pleased. In four days we were able to make approx $2,000. The orders were shipped timely and our proceeds were received timely as well. As for taste, that's an individual preference, of course, but I LOVE it! The price might be on the higher side, but all the work is being done for both the organization and the customer. Payment is easy on the website and includes shipping. And a 50% split is great for the organization. On the side of the organization, if you use the online option there is no more money collection, travelling to friends to sell, or delivering product. Super easy!I would recommend this to anyone!

Double Good Popcorn needs to be *** DOWN! I ordered popcorn in April through a charity's fundraiser. To date, June 7, 21,I still don't have my order. I've called, but they always have "longer wait times then normal." That means, no one will answer the phone. I've email. I've gotten responses like, "Due to high volume while maintaining Covid-19 safety measures to keep our employees healthy, delivery times are longer than usual." Of course they didn't tell customers that before they ordered. I received this response:"Thanks for reaching out, and I apologize for any inconvenience.I've taken a look at *** #: and upon checking with our internal team I have been informed that your order is one of the scheduled orders to be shipped June 1 to 11.Due to our production schedule, we produce certain flavors on different days. Because we pop right before shipment, we are experiencing higher than normal order volumes and it is resulting in longer production times." What? I don't believe this! It's no way to do business, especially when customers are buying their product for a charity. This business needs to be shut down!

I am very disappointed in Double Good right now. We did this fundraiser for our daycare last year and received our order two-three weeks after. Placed an order this past February for a friend and got an email stating there would be a delay in shipping of the order another two-three weeks. No problem got the order in that period. THIS TIME...Place order for the same type of fundraiser for our daycare as we did last year on March 22. My order is still in popping status. Reached out to DD on May 3 after the 4-6 weeks est. delivery time given to me in my order. They responded should ship that week or early next week. Contacted again on May 10 still no update status on when my order will ship out. Stated again will be shipped out either this week or next week. Have not received *** email update like I did back in February. Since May 10th no updates at all unlike last time. On top of that, I was the main fundraiser for my daughter's popup store and several of the supporters who order from the store also still have not received their order. I would like Double Good to *** provide an update shipping status to include the date of when my order will be shipped out or my next step will be to put in a claim for fraud on my debit card and use that money as a donation for my kids fundraiser. "

My team did a fundraiser through double good. They raised over $3800.00. Funds were suppose to be deposited 11/17-11/18. My team has not received the money the raised as of today 11/26//2023. They do not call you back, there is no way to get into contact with their finance department and they send you generic email responses in an untimely matter. All I know is there is an error in their system. An error for over a week that has not been resolved. I have requested several times for a check to be sent out and received no response.

Good morning, I have reached out to your customer service department on July 27, 2023 and received the run around for them to finally "transfer" me to the "brochure" department who I have not heard from. I need a copy of the invoice to Double Good for the check dated 12/16/2022 in the amount of $209.50. The account was under Toria Dorsey. The invoice can be sent to [protected]@assumptionschoolsl.com. Thank you.

I placed an order with Double Good on Friday. They never sent an order number nor does it show up in orders. I can not reach a rep on the phone. I have reached out numerous times by email and phone and there has been no resolution to the 500 dollar order I placed.

I placed an order with double good popcorn on 3/15 and I was assured my items would ship within 3-5 weeks. It is now 6 weeks and the company will not answer my calls and the reply to my email every week is the item will ship shortly. I spent over $80 with this company and no one will answer the phone. Very disappointed.

I placed an order with Double Good Popcorn. I have not received the order. The tracking information was very vague. I tried to contact the company by pphone many times. They are unreachable.. The phone is always too busy. You need to call back. I tried the [protected]@doublegood.com in vain no information about orders available. Their communication is terrible.

I ordered $120 worth of popcorn for my daughters cheerleading fundraiser on June 20, I havent received my popcorn over 6 weeks later. When I called customer service the representative didnt know when my order would be shipped, stating it was waiting for *** to pick it up. I believe the company is very unprofessional and organizations should find other companies to use for fundraising.

Through a fundraiser, I ordered two family bags of popcorn totaling $58.45. It's been 6 weeks (4-6 weeks was the estimated time frame for shipping) and I have yet to hear anything from Double Good about my order. According to their tracker the popcorn is still being popped, which is funny. I tried contacting them via phone (lines were busy) and via email(I haven't heard back as of yet). I don't want the popcorn anymore, I just want my money back.

We held a fundraiser for our basketball program to raise money by selling popcorn. I placed the order ($1100.00) on April 23rd with Double Good and was told it would ship in 2-3 weeks, it has now been 4 weeks and I have not heard or received anything. I have called several times with no luck and sent emails in which no one has responded to. This has our program looking bad and several parents upset. I need to know what is going on ASAP, this is ridiculous and not fair to the kids who worked hard selling popcorn. Please help with this issue.

I ordered popcorn on 3/15. Order Number: DG2103151714476-8702 and I have reached out via email on 4/3 & 4/16 regarding my order. My email confirmation stated my popcorn would be coming in 3-5 weeks. I am now well over 5 weeks. No communication from the company other than below from Myra. I want my order and I would like results. I not only purchased but I fundraised and people are asking where is there order? "Hi Danielle! I've taken a look and it doesn't look like your order has shipped out quite yet. It's currently with our production team being popped fresh and once it ships we'll send an email with tracking information. Once shipped, you'll be enjoying your popcorn in a few days! Thank you for your patience while we hand make your order!"

I placed an order with Double Good for a fundraiser on March 26. I spent approximately $170.95 on the order. I received an email stating that my order would arrive in 10-14 days, with an estimated delivery date of April 9-14. It is now April 22 and I have not received the order. I have a relative who placed an order with me and reminded me about it since they are leaving this weekend to go back home. Apparently my order was delivered sooner, April 4th, but I was not aware of this. I reached out to Double Good to advise and it was confirmed that my order was left at the front door. I asked if they could verify if it was left at the correct location. Anyway, they agreed to send out the package to me but now I would like to make a change and I was told that I could place a new order. I am not sure why i am not able to change my order or get a refund for the items that i do not want. I do not have the order and not sure what the issue is.