GoodLife Fitness
Reviews and Complaints

I registered online to Goodlife to go to the gym in Dec 18 Dec 20th I got sick from Covid, January 4th Gym closure happened, the gym open back again and now my phisiotherapist doesn't allow me to do any exercises until my back pain gets better… I received a Goodlife email asking me for payments for 3 payments apparently that I owed and when talk in the phone they said they can only waive two payments for me, I haven’t even been in the gym to completely register that is the reason they don't have my bank account and the closed during covid and they ket two payments of booty camp that I never assisted…. I need help! The initial payment I did to register with my credit card I can forget about it; but I dont want to pay no one cent until I am ok to go to the gym by my doctor, it has been medical and sudden circumstances and I am not a newbie to Goodlife… where is their customer service, I asked to speak with one and the lady in the phone gave me so much attitude and said no one else could listen to me, because she is been super fair to me

Hi Team,

Myself Divya Rani, I am a member of Gooflife fitness woodstock, ON. am writing to express a dissatisfaction with Goodlife Woodstock, Ontario.

I have visited Good life in Jan 2022 to enquire about a membership as I had chance to take a corporate membership offer with GoodLife. My only enquiry was if the corporate membership allows me to freeze my account for 3 months Feb 18th - May 30th as I am travelling out of country. And the Gentlemen in Goodlife advised that it is possible to freeze and earlier they did not have the option to Freeze corporate membership and now its changed, That is the only reason I took the corporate membership. Today, Feb 18th when I called the studio to freeze my account, the associate informed me that it is not possible and she can only freeze it for the reason of covid till end of April. I feel cheated, why was I given the wrong information then?

I was told when I signed up that I could suspend my membership at any time for a nominal fee. I was working in remote camps.

The manager said they had lots of members who work in camp -- two week on, two weeks off. I asked if I could take the contract home to read it thoroughly, they said no.

I signed. Eventually after breaking a wrist, I had to suspend membership. They said I could no longer do that on a month-to-month basis. I re-read the contract. Lo and behold, GoodLife Fitness reserves the right to change the contract at any time. I am now cancelling the membership.

If you go to sign up DO NOT GO ALONE.

BRING A WITNESS.

SECRETLY RECORD THE INTERACTION ON YOUR CELL PHONE.

TAKE A PICTURE OF THE CONTRACT WHEN THEY ARE NOT LOOKING.

JUST PRETEND THAT YOU NEED TIME TO READ THE CONTRACT AND WAIT FOR THE AGENT TO WALK AWAY.

THEN REVIEW THE UNSIGNED CONTRACT AT HOME.

DO NOT BELIEVE ANYTHING YOU ARE TOLD. IT IS WHAT IS WRITTEN DOWN ON THE CONTRACT THAT WILL COME BACK TO HAUNT YOU. Thanks for listening!

I have been a good life member for a number of years now and have always payed 23.73 a month and now because of lock down my fee has changed to 27.00 your company put a freeze on my membership because of the lock down so why am i getting the extra charge this seems very wrong to me has nothing to do with me so why iam i getting a hit for it as a valued club member this should not be happening or i can easily take my membership somewhere else

Hi there,

I am searching for an escalation path re: the situation my wife and I find ourselves in regards to our GoodLife corporate memberships.

Unbeknownst to me, amid all the turmoil of COVID, when I “froze” my membership, my wife’s was not frozen in unison, thus her membership expired this past December, while mine is valid through October, 2021.

I’m attempting to contact someone who will respond with anything but “well you should’ve read the fine print,” or “well that’s just the way it is…” As I’m sure you can appreciate this is less than ideal, especially from a company that is so heavily reliant upon repeat/renewal business.

Any effort to make my wife whole on her membership, when we fully intended to apply the freeze to both accounts, as it evident by the usage (zero) would be much appreciated, or perhaps you can point me in the appropriate direction?

Cheers.

Nick

I signed up for a membership at goodlife gym karrinyup. I was told that I was able to attend the reform Pilates classes on the membership I selected. I was also told membership was going to be $16.99/week.
And that a crèche for my baby was available. When attempting to enrol at the crèche I was told my baby was too young. And I have to wait 4 weeks, after waiting 4 weeks I was told my membership does not include the reform Pilates. (At this point my membership was out of the cooling off period for cancellation) I've now received a debit of $20.99 although I signed up for blue membership not platinum.

I now have been told (after being messed around) that I have to pay $249 to cancel. I find this unfair due to your misleading information. I have not been able to use any of the facilities or used the gym the entire time I've been a member.

Please see attached for membership details advertised on your website. As you can see the price for karryinyup blue is $17.99. And it also states ALL classes and amenities are included.

I am currently being charged for a platinum membership, without assess to reform Pilates. Therefore I would like to cancel my membership without charge.

I am certain GoodLife and subsidiary gyms used to be open later on the weekends. Hours of Operation have changed due to COVID.
Now that they are allowing members back, with little regard for capacity, you would think that the hours would change back to normal.
Instead, members who work tiredlessly cannot attend the gym at a reasonable time in the evening on weekends.
Instead, GoodLife continues to get funds from its members, but refuses to pay the fees for staff to keep the club open until a reasonable closing time.

I am a 71 year old woman who signed up for GLF Okotoks before it opened. I love the classes, although with a drop in membership, enrolment is way down. I get migraines periodically. I sign up for classes and according to my previous info, cancelled two hours ahead of class. It happened twice in one week — out of my control. I see the rule has changed to 5 hours. I can appreciate that some gyms have wait lists for classes but Okotoks is NOT one of them. I still can't register for classes — give me a break — there should be some manager discretion for enacting this rule. Please consider this and remove the block on my class registration - thank you

I became a member on Nov 17 and paid for the most expensive membership:
1) I paid sign up fee of $79 + Tax. Eight days later you announce a promo of $0 sign up fee. I would like to have the sign up fee refunded.

2) I sign up specifically to attend Body Pump classes at Victoria Park /Sheppard location, and you cancelled ALL morning classes one week later. I would like to have morning classes re-instated at least twice a week (body pump or any intense work out class)

3) I was suppose to receive a new member gym bag but was told that only one person in the club can give it to me and he is not there. I would like to be able to get the bag from anyone in the club.

Good day,

In September 2021 I entered the Goodlife location at Pape and Danforth and asked the staff to deactivate my membership, which had been frozen during COVID. I did not want to restart my membership. Then on Oct 18th 2021 I received an email asking me to pay $41.94 in overdue charges on my account.
I knew this to be an error ( I had told the staff to cancel my account the month before). I went to the Pape and Danforth Location to inquire. Here I learn that the membership was not canceled when i had asked the month before. I confirm on Oct 18th that my membership is canceled.
The manager told me that I would only have to pay these charges if i wanted to restart my membership. On November 23rd i receive an increased balance owed of $75.83.

I have canceled my membership 2 years ago and they are still taking money out of my account. Secondly my children ate school and haven't used the daycare since then still taking money out for that. Also I paid for a personal trainer 2 years ago then the lock down happened and I didn't get refund for that or all the other amounts being taken out. I call the head office in London and no one calls me back. Im very disappointed in all this and the way they are treated people. Many of my friends are also saying the same things. Im going to also write a complaint on social media so that this doesn't effect anyone else. This is wrong and unprofessional. This is not the first time this happened to me at this gym. I've had so many other things happened.

To Whom it may concern,
I have been a very happy GL member for close to 6 years. I am in the midst of trying to renew my membership, as I have every year, and Goodlife's office is not calling me back and following through. I have called over 6 times and told it would be 'fixed' tomorrow, or in a few days. That was well over a month ago and now I can't book my classes or log in. I have nothing but frustration with the problems and the fact that no one wants to renew my membership despite my loyalty.

The government has finally mandated that all members be fully vaccinated. This was something that your company should have initiated instead of waiting for the government to take action. You are in the HEALTH/WELLNESS industry after all and this should have been a priority. It speaks to a lack of leadership and a failure to be responsible. Your lack of action is appalling.

In any event, we the members now have to be fully vaccinated and therefore YOU, the employees. are protected from us. But apparently, YOU do NOT have to be as your company has not mandated this. So now, we, the members are vulnerable.

And please don't give me privacy concerns and hyperbole invoking the charter of rights as your reason for not mandating that everyone employed in the gyms be fully vaccinated. This is a PUBLIC health issue. It is not your health that is the only concern, but the negative impact on others. That is when my rights are being overlooked.
It should be easy to do the right thing. It is common sense and about the greater good, but apparently some companies, like yours, and some individuals just cannot understand or accept this.

This message should be given to your president who is responsible and accountable for this misguided policy. Her inaction speaks to a lack of leadership and a failure to understand that a company in the health/wellness industry is to be held to the highest and strictest standard.

And I am expecting an appropriate response to my email. And spare me repeating the health protocols which I have heard ad nauseam. I would consider that an insult and patronizing.

Goodlife should provide a better customer service or losing your members!

Good morning, I have 2 bad experience in Goodlife and I want to share them with you so that you can improve your customer experience.

1.) My daughters are Goodlife members in Markham Bullock, I joined the membership in Markham Markville Goodlife when went to the mall that day. At the time of enrolling, both of my daughters were with me as they were trying the Markville gym. I am aware that my membership is under my daughter. That day, everything is ok. I waited for my daughters to finish gym and went home. The next time I came to Markville, the guy in the front office stopped me and said, I could not go in. I was confused; he was very rude. He told me that my daughter had to sign. Well, it was not my fault that the sign was missing. My daughter was there on the day I was enrolling and nobody asked her to sign. The guy that stopped me was also there. What can he do better? He could talk to me nicely as it is not my fault to begin with. He should know the procedure better and ask my daughter to sign on the day we were enrolling. Goodlife should train their staffs better, so that they know the process that they should follow and provide a better customer service.

2.) I enrolled for a class, it looked like my booking passed as it showed as booked. On the day I wanted to come, I checked my booking and it was gone. I did not know what happened. I called Goodlife, your staff said sorry without investigating further. Because of incident #3 below. I think this may happen because you don't have my correct email. Also something is wrong with your site. If there is a problem with the email, why at the time I did the booking, it showed me as "booked"? Can you fix your site and train your staff, she should double check my email address that she has on the record (this must be the reason).

3.) The second incident happened this morning. I usually came to Goodlife Bullock in the morning as it is more quiet. This morning, L. stopped me. She said that I had to show a proof of vaccination. I said, nobody told me to bring that today, hence I did not know. There is also no notification posted in Goodlife asking so. I told her that I had been vaccinated 2x in May/June. She said I still could not go in as it is the government rule and it was my fault to not know as Goodlife sent an email communication. I told her I did not check my personal email daily and suggest that Goodlife sends a text notification instead. Text is better as it goes right to our cell phone. Then I went home and checked my email, I did not see any. Apparently, the guy that did my registration in Markville typed the email incorrectly (even though I provided the correct one on the paper). What can L. do to provide a better customer service? She can tell people to register via their cellphones and let them in after (this way, people is not denied and go home feeling upset).
I worked for many customer care projects for big companies. I feel so bad on Goodlife, being a big fitness organization but can only provide an under-standard customer service. How can you keep your members if you don't provide a good customer experience? Have you studied this? With these incidents, I am thinking to drop my membership off, perhaps will encourage my daughters to also switch to other gyms.

You pulled money out of my account when the lockdown was still in place (shame on you for my son's membership ). Found out and it was then refunded. I put a hold on my account for all future attempts from GoodLife. I cancelled my membership and kept my son's. When stage 3 came about I called your accounting aug. 6 and called my bank same day to remove the hold. Ample time for the Sept. 1 payment . Sept 2 I Msged on messenger & asked why they didn't withdraw the payment. The answer was they did but there is a hold on account. AGAIN I called my bank and confirmed once again the hold was taken off Aug. 6 & furthermore NO attempt was made on Sept. 1 by GoodLife. This has been going on until today! I have asked and insisted for managers and your people say no need to escalate and go not put me through!

Have upper management contact me! 416.918.1465

I am disgusted with your people

I have retained a legal council on this matter. My son was conned into signing agreement that was not explained to him. He has a severe non verbal learning disability and he was coerced into signing an agreement. He thought he canceled but money is being taken from his account. The money needs to be refunded ASAP. This boy has no income. This is causing him much stress . He also sufferers from Crohns and this has caused a flare up. The club is now saying he has to buy out a contract, this is ridiculous.
I want this all canceled, his membership and everything immediately.
Unacceptable behaviour from this so called reputable company.
Contact me on [protected].
My sons name is Michael Messenger and the club is in Ajax