Greenway Hyundai Orlando
Reviews and Complaints

DISHONEST AND MISLEADING! Be aware, I did the online purchase and went in-store to finish the paperwork. Was quoted for $349 monthly online and when I arrived they came back with $564 monthly. They pulled a Bait and switch! Instead of adding the online discount, they added it back on into the sales price. They even advertise a car online that was actually sold back in December! Very unethical! Went to a different Hyundai dealership and did not have any problems at all. Will never shop at this location.

I just got my Sonata fixed at Greenway by Jason ***, the service writer. Gotta say, he gave me top-notch attention and really listened to all my questions. This was my first time dealing with Jason, who just came over from a Hyundai dealership in Miami with his wife. My old service writer had just left town. Jason knows his stuff when it comes to Hyundais and he's super professional and polite. I totally recommend him.

Vince

Logan *** had me waiting for my car, he never called my phone or sent a text message to give me updates on my car. My car was in for an oil change. I bought their deal, pay for one and get three more at a good price. Not only did he jerk me around, but he said my car was undrivable, that my car was a hazard for the road. He tried to tell me I had to leave my car there for repairs, totaling over $2000,00 dollars. He even wanted me to get a loan. He is such a jerk. I called to speak to the parts service manager and he never returned my call either. I am highly disappointed. I did not get any paperwork for that day. My appointment was on Sep 7, 2021.

These guys can't be trusted, so watch out. I went there to get my car serviced and ended up with my car loan switched to a different finance company. The new company bought my loan for $12,000 and bumped up the principal to $20,000. When I asked them how this happened, they said I bought a new car. That's not true at all. Here's what really went down: while I was waiting for my car to be serviced, a smooth-talking salesperson came up to me and promised a way to pay off my loan quicker. But it was all a big fat lie. What this person and their sales manager actually did was switch my loan to a new finance institution, which immediately jacked up the principal by $8,000. I never agreed to buy a new car, I'm still driving the same one. But now, instead of owing the remaining balance on my original loan, I'm stuck with an extra $8,000 and have to cough up an additional $47 every month. How is this supposed to help me pay off my loan faster?

You wanna like your car dealer, you really do... but at some point, you realize you simply made a mistake dealing with a dealer like this. The first clue was a "dealer recon fee" of $900. I knew better.. but I didn't turn back. Perhaps it's my fault 'cause I simply know better? Regardless, for those who don't, don't bother with Greenway Hyundai Orlando. This dealer is a study in typical sleazy dealer tactics and salesperson Mary *** is no exception. Honesty and integrity out the window, empty promise after promise to make the sale is what you'll find. You're trash once you've signed. Don't even think of buying a car from here during COVID; they are simply NOT equipped to handle remote buying. I made a huge mistake dealing with Mary and this dealer; learn from it and move on; there are better deals out there (Seminole Toyota has impressed me; wish I had bought from them). Again - move on, trust me- you will regret dealing with these scammers.

I never dealt with a more unscrupulous dealer than Greenway. I told them I was interested in a lease, but I had to wait for hours before they finally brought out a car. When they presented the paperwork, it showed a sale instead of a lease. The finance manager told us it was basically a lease because we could cancel it in 3 years. They also pressured us to include a Maintenance Fee of $1599.00, without mentioning that it wasn't necessary until later. They also failed to mention that the service had to be done in Orlando, which is a problem for me since I live in Southern Fl near Ft Lauderdale. There's no way I would go to Orlando for servicing. I took the car to my usual dealer for an oil change, but they couldn't do it under warranty because of the pre-paid maintenance. I ended up paying $50.00. The service manager suggested canceling the AWS Maintenance Plan to avoid this issue. I tried calling Greenway's manager, finance manager, and sales, but they never answered. On top of everything, I think the car was overpriced. I'm paying $732.32 monthly! I'm trying to get the Maintenance Fee canceled, but it's been a struggle. As seniors, they really took advantage of us. I don't trust them at all. I'm afraid the next step might be Tallahassee or a lawyer.

I wouldn't want anyone to ever experience what we went through with this dealership. We've owned many new cars and never had this much trouble. First of all, they had the registration of the car under the previous owner's name. We received a letter from the motor vehicle department stating that we didn't have insurance on our new car and that my husband's license was going to be suspended. He had to go back twice to show them that it wasn't him who didn't have insurance. On top of that, we live about 47 miles away.

I tried to talk to a manager and stayed on the phone for a very long time. I spoke to about 5 people who tried to find someone to help us. Then we had to go to the dealership. When we arrived, they asked how they could help us. I said we needed to talk to a manager. We had our 2-year-old granddaughter with us. About 40 minutes went by and I went to the desk to ask how much longer for the manager. They said no one told them we were waiting for a manager. Then this man who claimed to be one of the managers said he couldn't help us. The young man who sold us the car tried to help, but he said no one could help us except the corporate office, which wasn't true. I talked to a lady named Sam who said she would try to get us compensated for all our troubles. Over a week ago, she left a message on my cell phone saying they would give us a $75.00 gas card, but it never came.

There is so much more. No one knows what they're doing, they just want to take your money. I never want anyone to go through all this trouble.

One star is to many. These guys are pretty low. When I share this with people they are shocked..I inquired about a car a couple of weeks ago.. was clear I was not paying a high premium to Phil the first salesman. He said he would get back to me. When he didnt I let it go and moved on. He called me Dec. 31st 2021 wanting to make a deal due to the end of the year. After going back and forth being very clear on what we were going to trade, what we were going to pay over the trade and the delivery etc. We thought we bought a car from them.. worked with them on the deal until it was accepted by them. All the terms were figured out and agreed upon by Erik who seemed to step in for Phil. Erik congratulated us and went on to the particulars..asking for our drivers license, proof of insurance etc. He told us it would go through detailing a bit, get gassed up and Phil would be on his way. Assured me he would be there before we had to leave at 6:30. By 6 i was worried about Phil .. I texted Erik with my concerns twice. Last time telling him we had to go so give Phil my number and we would dash back when he showed. Now fast forward to today. We still haven't heard from either of those sick little sales people.. I asked them to call and explain yesterday. Nothing. These guys thought we were something to mess with. These kinds of people give their industry a bad name. We will be pursuing this with the manufacture. The so called manager called me at noon... he was actually trying to make a deal again on a car that they probably no longer have. I wouldn't take the car if they gave it to me. You cannot mess with people like that. Covid wont fly either... I had Covid for 5 weeks and managed to deal with what came to me. A simple email or phone call telling us the deal couldn't be made on our terms would have been the professional way to handle it...they dont operate like that. As you can see 1.31 stars out of 5 is there to warn people..wish I had seen it earlier. We are not out anything so far, they do have our information..but when people have this kind of character they will scam people. Beware of this dealership.

They sold me a car with flat-spotted tires and many other issues. This dealer is terrible! On August 1st, the salesperson said that HFM matched the financing that Navy Federal had provided me. I already had a check for 40k from NF, but I decided to stick with HFM because the rate, price, and rebates were a better option. When I went into financing, the finance manager said that wasn't an option and we should use the NF check. The finance manager drew up paperwork for 24 miles on the odometer, but we didn't realize until we were driving off the lot that the odometer actually had 200+ more miles. Unfortunately, we couldn't do anything about it because the NF paperwork had the 24 miles. We also noticed a door ding on the car after detailing, but since it was Sunday, we were told to bring it back. Additionally, there were no floor mats in the car, and we were told to come back when the floor mats were in. There was also a random issue with the display - a white bar appeared when the climate changed, but it happened intermittently and we couldn't pinpoint the timing. Eventually, it seemed to stop. Following Sam's instructions, we came back on Friday, August 6th, to get the floor mats and door ding replaced. We also mentioned that the car was shaking. Unfortunately, no appointment was set for the ding, and the service was full, so we had to set up another time to come back. We brought the car back for an official door ding appointment, as well as to address the shaking seats and loaner car on August 12th. However, there was no appointment scheduled, even though we received a text confirmation from the dealership. The loaner car wasn't ready as promised by Sam, so we had to bring it back a couple of hours later since the car was actually sold. We had to swap it out for another loaner. The car didn't get to the service until late Saturday, even though the door ding was fixed by Friday. That's when they told me about the potential flat spots, but they said the tires were out of balance and they balanced them. I brought the car home on Monday night, August 16th, and the shaking was even worse. I booked an appointment with Holler for their earliest availability on September 2nd, where they confirmed that there were indeed flat spots. Now, the white bar when the climate changes is occurring again, and the auto shutoff isn't working properly. The icon stays lit on the dash, but it doesn't shut off, and the "off" indicator on the instrument panel by the shifter lights up. I have a video of this. On September 17th, I brought the car back to the dealer, and supposedly they replaced the tires, but the same tires are still on the car, and the rear seats are still shaking! I've tried to contact the dealer multiple times, but I still haven't received a response. I don't have any paperwork from my visits with this dealer.

From INCOMPETENT to UNETHICAL I first contacted the dealership 4.5 weeks ago about options for the end of term lease. I asked 3 very specific questions. 1. What would be the terms if I were to continue the lease 2. What would be the terms if I were to buy the car I am currently leasing 3. What are the programs available at this time to purchase the same make and model but 2021. Didnt not think it was that difficult, but in the 4.5 weeks I only have gotten the answer to the 1st question. I spoke with Abraham, Edgar, Kris and Lucas. In most weeks I had dialed at least twice a day to see if they were able to give me the final numbers. Every time I heard that "I will get back to you as I need my financial manager to finalize the numbers" This week, with only 10 days remaining till the end of the lease, I decided that I really need to get the answers. Called Monday, Wednesday and Friday. Friday I called and got the same run-around. I asked to speak with the location manager or financial manager. None were available, but I was promised a call and email back. I called for the last time Friday in the evening and again, was told that the manager will give me a call back. It shouldnt be that difficult to get numbers from the dealership that already has all your information! So, I still didnt get the call back. I guess they are so busy that a sale is irrelevant to them. Very unfortunate. I should add, everyone was very nice. But at this point "nice" is not what I need, I need competent and efficient. On Saturday I thought to give the dealership one more chance. Spoke with Samuel who sounded very empathetic and ready to help. I explained to him that my husband is in the hospital and I would like to get all the numbers finalized before I come to the dealership with my toddler who has been very worried about his dad so we can get things done quickly. Samuel called me back, gave me the information needed and assured me that all I would need to do is come and sign a couple of documents. We agreed on 5:15. At 5:20 I was at the front desk asking for Samuel. He didnt actually come out till 5:30 (no, he wasnt helping another customer). After going back and forth he wasnt anywhere to be ready for me to finalize the purchase. At 6 pm I told him that I have to go back to the hospital to be with my husband. Samuel asked if I could stay another 30 or 40 min. As you may understand, I chose to leave. I called Samuel on Tuesday and asked if he has had a chance to finalize the paperwork so I could come and sign it. He provided me with terms that were completely different than those during our original conversation. Wednesday I went to another dealership (Headquarter Hyundai in Sanford) and within an hour walked out with all the paperwork signed and they saved me about $2,000. DO NOT SHOP AT GREENWAY HYUNDAI - unethical and incompetent!

First of all, if they had an option to give zero stars, I would definitely give them zero stars. This place is the absolute worst. Their service center and the employees working there are the most inexperienced and aggressive people I have ever dealt with. So, my vehicle had a problem with the starter, and I took it there on a Monday to get it serviced. I had an appointment for Tuesday, so I brought my vehicle in early because it was having trouble starting up. They took all my information, including my vehicle and warranty details.

Come Wednesday, I called to check on my vehicle, but no one responded. Neither my advisor nor the manager, who they claimed was unavailable, bothered to get back to me. So, the next day, I decided to go there in person to find out what was happening with my vehicle since no one was keeping me updated. When I got there, I went straight to the manager, who had no idea about my vehicle. After looking it up, he said my vehicle was with their engine department. Why would it be there? I brought it in to have the starter replaced, not the engine fixed. They also mentioned something about fixing the suspension, which I never authorized. Why didn't they inform me about any of this?

Now it's Thursday, and my vehicle still hasn't been worked on or fixed. Finally, I spoke to the advisor, Darryl, who they assigned to me. He asked for my warranty information, even though I had already given it to them more than five times when I dropped off my vehicle on Monday. Now he's saying the warranty covers some things, but they will charge me for others, and my vehicle won't be ready until late Monday.

Okay, let's fast forward to Monday. I called him, but he didn't bother calling me back. Now they're saying they had to order parts, and one part hasn't arrived yet, so I won't get my vehicle until Thursday. Oh no, that's not acceptable. I told him to just fix my starter, like I originally requested when I made the appointment, and I will be there to pick up my vehicle today. All the manager kept saying was that they were short-staffed. I understand that things are difficult during COVID and there's a shortage of staff, but what I don't understand is how they can completely neglect customer service and communication throughout all of this.

I would have been okay if someone had just kept me updated on the status of my vehicle. I shouldn't have to contact them over 50 times and still get no answer. They truly acted like they didn't care, as if people don't have lives within that one week they had my car. I missed appointments, and my kids had to resort to using public transportation for the first time in their lives and be late to school because we couldn't afford Uber or Lyft. I couldn't even take my sick child to the doctor because I didn't have a way to get there. And they think that's alright.

Most people rely on their vehicles. It's a crucial part of our lives. It's how we earn money from work, take care of our kids, and provide for them, especially when we don't have anyone else to help us. I wouldn't recommend this company to anyone, not even a dog. They are absolutely terrible, and I will never go there again in my life. So, if anyone is thinking about getting their vehicle serviced there, I suggest you look somewhere else because they have caused so much stress in my life. They are the worst company ever.

On the evening of 9/21, we told the finance person, "Pina," and his supervisor that we wanted our payments to be around $350.00 for a 2018 Hyundai priced at $18,700.00 on the website Cargurus.com. When we went to Pina's office, they told us the payments would be $472.00, which is $152.00 more per month. They added charges of $3000.00 for a warranty that the vehicle already had through Hyundai Corp for no charge, as the car was a CPO one owner vehicle. I called Red Hoagland Hyundai of Winter Haven Fl. and Tanami Hyundai in Naples, and they both confirmed that they do not charge for the warranty on CPO one owner vehicles. The vehicle we purchased should have cost us $18,700.00 + $1,122.00 tax + $1000.00 dealer fee for a subtotal of $20,822.00, minus our $3,000 trade. The grand financed total should have been $17,822.00 (we transferred our tags). However, it ended up costing us $26,000.00 out the door, which is a 46% increase in the vehicle price. Additionally, I noticed that the price printouts of the vehicle changed three times, from $24,550.00 to $25,000.00 to $26,000.00.

We felt like we were tricked and taken advantage of. We went back to the dealer on 9/28 after informing Pina on 9/23 that we wanted to remove the excessive dealer fees. We originally wanted to return on the 23rd or 24th to sign the necessary paperwork, but we were told that there was no hurry. The pressure and dishonesty we experienced when we purchased the vehicle continued on 9/28. However, after persisting, Pina finally printed a document that we both signed, stating that we refused the $4000.00 fraudulent warranty and Gap Insurance fees. He then kicked us out of his office as if we had no right to determine our financial obligations.

a. Pina told me that canceling the extra charges would not change the $472.00 payments but would shorten the months we had to make payments. However, given the dishonesty we experienced, I can't trust anything they say. After canceling the fraudulent warranty and Gap Insurance charges, we did not receive any finance paperwork other than the cancellation document we signed, and we received no information about any specific changes in the total vehicle price or loan terms.

b. In our 9/28 meeting with Pina, I also showed him the documentation of our pre-approval on that same day for a "2019 Hyundai Limited" through *** from Dealer ***.com, with a total price of $21,618.67 and payments of $351.70 a month (documents attached). This proves that they could have secured much better or equivalent terms for the car they sold us if they had tried. He responded by saying that ***.com and Offlease.com are being sued for selling vehicles with frame damage to customers, implying that we shouldn't buy from them. This condescending attitude was something we experienced repeatedly with Pina and his manager.

c. In our initial meeting with the finance manager and his supervisor, when I complained about the terms of the vehicle purchase, they told me that my credit score of 544 and my wife's score of 614 were the problem with the loan terms. I strongly stated that we receive monthly credit score reports, and my most recent one showed a score of 640, and my wife's showed 713. However, they still insisted that our actual scores were 544 and 614. They also told us that if they resubmitted a refinance application to get a better rate, it would seriously lower our credit scores and decrease our chances of getting financing or result in an even worse interest rate.

d. However, the paperwork we received from ***, who financed the loan, indicated that my *** score, on which they based the loan acceptance, was 648, and my wife's was 687. This means that their arguments for not resubmitting financing for a better rate were false, and their statements about our credit scores were false as well. Furthermore, my approval through *** on 9/28 for a better vehicle at much better terms disproves their argument.

e. The pressure we received from Greenway Orlando Hyundai to accept their inflated prices and terms was unbelievable. They wore us down with their draconian tactics to make this sale. This was our fifth vehicle purchase from a large dealership, and it has been the worst experience by far.

g. I have been unable to contact upper management at Greenway Orlando Hyundai regarding these concerns, despite multiple attempts. Therefore, I am writing this letter and planning to leave a social media review and campaign.

We believe that a fair and equitable solution to our complaint and concerns would be for Greenway Orlando Hyundai to: 1. Refinance the 2018 Hyundai Ioniq to achieve payments around $350.00, as we originally requested. 2. Apologize for their fraudulent tactics, condescending behavior, and abuse. 3. Allow us to return the vehicle, as we have found better vehicles within our monthly rate and budget.

I bought a 2015 Hyundai Genesis in 2019 and have been getting all the service and repairs done at Greenway Hyundai. I got this car for my son, and except for the first service, he has always been the one going to the dealership. However, on May 19, he went there to get the front brakes fixed (we had the back brakes done in June ). The total cost for the brakes in 2020 was $307. When he went in July, they offered him Sunbit financing for the repairs. He got approved for $1900, and suddenly the $300 repair cost became $1200. He called me while at the dealership, and I heard him telling the lady that we only needed the brakes. She said the headlight was also out and that the only option for this car was the OEM lightbulb, which cost $462. She insisted it was a special bulb and the only one for this vehicle. I paid a $397 down payment, which was supposed to cover the entire cost of the visit. I checked, and the OEM bulb actually costs less than $100. This feels like they are overcharging us on purpose.

I bought a 2022 Hyundai Tucson from Greenway Hyundai Orlando on 06/18/2022. They kinda pressured me into it, but they said it was a new car with only 10 miles and some extra packages. They also said I could get a good deal by trading in my old car. But when I test drove it, the odometer showed 10,000 miles. I told them about it, and they said they meant 10 as in 10,000. I got worried right away. We argued about the price, and they eventually lowered it. But they still charged me for the extra packages that the car didn't even have. So, I went to the dealership to talk about it, and they were really rude to me and my son. They even called him stupid and illiterate. They threatened to call the police on us for "trespassing" just because I said the price was too high for a used car. I managed to get out of that car and went to another dealership to get the car I was actually promised. The new dealership even said that Greenway Hyundai Orlando probably tricked me because the price they charged me was for a brand new car. Turns out, the car I bought wasn't a demo car like they said. It actually belonged to someone else who traded it in a month ago. And here's the worst part: they still haven't paid off my old car, a 2021 Hyundai Tucson, which I traded in. Now my credit is at risk because of their unprofessional business practices. When you trade in a car, the idea is to use the value of the old car to pay off the new one. But they didn't finish the process by paying off my old car. It should have been done weeks ago, but they haven't done it yet.