Grieco Ford
Reviews and Complaints

Traded my car in on Dec 2nd, got new car for 7 days but no registration. Brought car back on day 7 cuz couldn't drive it legally. They gave me my trade back. Now on day 25, still no new car or updates. Checked *** site, says new car registered on 12/23 but no one reached out to me. I reached out multiple times, no answer.

I got a car from Grieco Ford and the service was terrible. The sales guys were rude and didn't want to help with anything. Whenever I called, they hung up or transferred me to voicemail. If I knew they were bad with customer service, I wouldn't have bought a car from them. Stay away, especially from Darlin. I asked to talk to the supervisor many times, but they wouldn't put one on the phone.

I bought a 2019 *** Tahoe from Grieco Ford on 3/4/22. It's been 32 days since I bought it and my finance included registration, but I still don't have it. Every time I call, they give me the runaround. I've been pulled over twice for not having my new plates and driving with an expired temp plate. It's embarrassing and frustrating. This isn't fair or right. If they don't fix this in the next 5 days, I'll sue Grieco.

I took my truck to Grieco Ford for a wheel alignment. They said it needed extra parts to fix it, so I had them do the job. But it still wasn't fixed, and they wouldn't let me bring it back. I tried to contact them many times, but they said there was no warranty on the work. I spent $800, but had to take my truck somewhere else to get it fixed. They found out that Grieco had installed the wrong parts, so I had to pay again to get it fixed. I've been trying to get my money back from Grieco, but they haven't answered me or solved the problem.

Got a car from Grieco Ford in September after a bad accident. They said I was covered for the gap in the old loan through the new leinholder since the last car didn't have gap insurance. I emailed and called them many times over the past 4 months about the remaining balance on my old car loan. They told me to call my insurance, which I did, and they said they paid their part of the total loss. Now my credit score is messed up because I can't pay the last loan and the new one. They said it was all taken care of when I got the car, but it's been 4 months and it's still not fixed.

I was tryna buy a car from Grieco Ford and it was a hot mess. I hit them up on a Tuesday and nobody would hit me back. Every time I called, I had to start over with the deal and talk to a different person. Me and my wife even filled out an app and they ran our credit. This went on for 6 days! On the 4th day, the manager called me and said they were short-staffed and had a death in the fam. I was like, "ok, but why didn't nobody tell me that before?" He said the car I wanted was on hold for me, but I just wanted to know if they could get me financed. They kept saying someone from finance would call, but nobody did. Finally, on the 6th day, a salesperson hit me up and said he would handle the deal. I thought, "finally, we're getting somewhere!" So I hit him up the next day and he took forever to respond. When he finally did, he said someone else bought the van that morning! After almost a week of waiting and being told the van was mine, they sold it to somebody else! I've dealt with a lot of dealers in my life, but this was the worst.

I visited Grieco Ford on Tuesday 4/21 to inspect a 2019 sedan. I liked the vehicle and decided to finance it. I made a $1000 deposit using my debit card and awaited bank approval. The sales representative was helpful. On Thursday 4/23, a finance team member contacted me to complete the paperwork and make an additional $3000 deposit. They promised home delivery after bank verification. I completed the paperwork and deposited $3000 that day. On Friday 4/24, I sought an update and learned the bank had verification issues. I emailed more documents. On Saturday 4/25, the bank rejected these documents, and I requested a refund. On Monday 4/27, there were issues with my social security number. The finance person promised to resolve it, or I'd request a refund. I repeated my refund request on Tuesday 4/28 and Wednesday 4/29. On Thursday 4/30, I asked for my deposit back on my card. They confirmed the refund but said it would take 24-48 hours. By Saturday 5/2, I hadn't received it. I called and was initially told the refund was processed, but then they retracted. I visited the dealership again and was told to wait until Monday 5/4. I requested a check but was told it wasn't possible and the refund would be on my card. I demanded immediate processing and a receipt. I've yet to receive confirmation or a reply to my messages.