GrubHub
Reviews and Complaints

I ordered from Cafe East 3 and my food never came, they just kept extending the time.. 30 minutes turn into and hour, and that turned into an hour and a half.. I called the restaurant and the lady said the driver was on his way. next thing I know they're closed and my order still hasnt came. so in that case I would like a full refund for this transaction..

Today, at 4:01, I placed and order through GrubHub for P.F. Chang's in Columbia, MD. At 4:10, it said it was delivered. It was not, obviously, since it's at least a 15 minute drive from the restaraunt to my house.
I contacted their customer service and they said they "couldn't get ahold of the delivery driver" and refunded my money (in 5 to 10 days). Later, when I realized the impossibility of any delivery, I contacted them again, and they didn't seem to care that it was a fraudulent transaction. I got my money back and that's all that should matter. Nope. So here I am. What a scam.

The rice which made up over 50% of my meal was missing. They refunded me the price of a side of rice which was less than half of what the meal gives. Unsatisfactory customer services. Will not be using grubhub again, at least other food delivery services will refund you the price of the meal instead of a lesser item. They blocked me from leaving a review about the order after contacting support. I find this extremely shady. I have submitted a request to have my account closed. The first attempts to the chat agent to close my account dropped.

Ordered from Papas pizza on Friday. A man called and said he was stuck behind a train, so he would be a little late, but he would be there as soon as he could. I waited firever and my food never arrived, I tried contacting him back, but he never answered back. Food never came. Tried to tell Grubhub about this matter to see if they could offer resolution. They gave me 20% off my next order. I spent over $40 of food with a nice tip for the driver who never showed. All I get is 20% off the next order? Despicable.

Charged for order not approved, used saved information to process. Called to alert of mistake they would not listen to me and basically called me a liar. Then said contact credit card.

Always late delivery, typically 30-45 minutes late with no explanation. You are forced into giving at least 18%tip before you receive service so not merit based. Don't always bring plates etc

Customer service personnel are not knowledgeable and don't listen to issue. Ask same questions several times demonstrating
They are not listening and simply reading from a script, can't solve any issues.

I will never use again. And will spread news.

For 3 of the past 4 nights, my wife's cell phone has rung because of grubhub drivers calling to say that the order has been delivered... At 1:00 or 2:00 am... They have woken us from a deep sleep and it takes hours to get back there.

Drivers are rude, but grubhub intergalatic customer support is even worse. Lot's of ivy league types in management of the firm but because some (one) customer mistyped their cell phone number and entered my wife's number, we have been losing sleep, night after night. Customer support is useless. Won't delete the account, won't let me know the address or email of the offending orderer. We are at our wit's end.

I've asked for the supervisor's cell phone number so I can call him in the middle of the night when we get calls in error. For security purposes he can't give me his number and fails to see the irony of the situation. Told me he was the highest person with whom I could speak until I asked him to simply delete the offending account. Then he told me he had to speak to his supervisor.

Grubhub is poorly managed, completely customer insensitive. They stink! I've wasted hours on trying to get this resolved... Thinking about filing an harassment suit with the local police.

This evening I ordered from grubhub from Willies restaurant.
One hour and 15 minutes later 312-273-6718 called to say the restaurant could not complete order.
I ordered from BJ's through grubhub then, but also called the Willies manager, Chris, who said they were not busy and often had this problem with grubhub.
My order from BJ's arrived incomplete because the driver gave part of my order to another party.
Amanda, the manager at BJ's offfered to remake that part of the order and SHE called grubhub but they refused to go to get the missing order item and refused a refund.
I then called grubhub customer service and spoke to Mora, then Victor then Emily.
Emily told me it was there policy not to send a driver back even though it was driver error and the ITEM would be refunded 'as soon as your banking institution processes'. She said grubhub cound not refund the order itself.
So I have sent a complaint to the BBB forum for San Antonio and will be reveiwing on YELP.
And of course will NOT be doing business with grubhub again. Who would with that kind of service? And dismal customer service policies for bad service?
I will be more than vocal sharing my opinion of grubhub with my friends and coworkers.

I have order from grubhub for years and service has gotten to the point of i no longer want to use grubhub. on the most recent order i set it for a 11:30 Delivery time i get a text at 11:07 that says your food should be delivered between 11:30-11:40 great. at 11:53 i get another text that says my food is on the way and will arrive between 11:55-12:05. 12:07 still no food chart with grubhub and told food will be there by 12:29. 12:20 get another text that says just spoke with the restaurant and your order will be there are 12:36. I Called the restaurant at 12:21 and was told the driver left 15 min ago with my order the restaurant is 8 mins from my address. still no food by 12:37
when i called grubhub they said the could not get me my order and had to refund the order

this is not the 1st time food has been late and when you call grub hub they just say there is nothing they can do this is not good costumer care at all and drivers need to have phones and cars that work
I am at the point not to order from grubhub any more

Doordash, eatstreet, uber eats, postmates i guess will get the $$ if grubhub cant get the job done.

They blocked me forever without telling me they said it was my conduct i donot understand they said i complain to much pn ordersvon a few orders i never recvd items i ordered they substituted and never told me it was not eveey order either i wrker hung up on me and called back did not day he was sorry they told me to order from other sites whoch i never have a problm i pd by credict.
card and they thought it was suspicious i had my card for 15 yrs never had a problm could you get back to me on this someone i no told me they will never order frm them again my ph number is [protected] my gmail is [protected]@gmail.com. some of the wkrs and supervisors. You cannot understand them they are very rude

I was told by Atlas Pizza in Portland, Oregon that the only way I can get food delivered is through GrubHub. I went to GrubHub web site and it said that if I create an account, I would get $10 off the first order. I did so, placed an order, and $10 off did not appear. I entered a chat with their support, and was treated rudely, and the representative typed that I had to have a code, and there will not be any discount without a code. I was told that the code came in an e-mail when I opened the account. No such e-mail came. Then the representative just disconnected while I was typing. The rudeness was astonishing. How can one be so rude in a chat? Well, GrunHub can.

I ordered and paid for my food. Waited and hour to get a notice saying my order was cancelled and they'd refund me 5-10 days. What an inconvenience. To have to wait an hour and be charged to then be cancelled and have to go drive and get food now. I thought Grubhub would be meant for moments when you get out of work and want some food delivered to you. Make it easier not harder. Then was told by a chat rep that I can just go ahead a reorder. Hello my order was 40 dollars now I have to replace and re wait again?

Terrible and DECEPTIVE
Terrible! Pop up window offered $7 off for new customers & after sign up there was no $7 off. I chatted with 5 different customer reps: Jose told me "no screenshot, no discount" after I explained it was a POP UP. After I managed to reload & get it, they were unable to receive the dang screenshot. Celeste was next. She was a supervisor & had me go over every detail to basically waste my time & DECEIVE ME! She told me to order and she would apply the discount. Then she emailed saying she wasn't going to apply the discount. After i emailed her back threatening to write a bad review and file a complaint I got a call from 312-273-6718 saying that Rosati's was "too busy" and my order was cancelled. I called the Rosati's location and found out Grub Hub was lying! This company belongs in the graveyard.

I placed an order at 10:50am. It is 12:30 and still no order. I called the resturant and asked about it. They said the driver never showed. I find this completely unacceptable. I am in a service industry. If I didnt do my job, I would be fireed. Not that I expect anyone to lose thier job over this. But I do think that there should be some accountablity. I may not use GrubHub again. There are tons of other delivery serivices out there. I ordered from R&R Poke. They are great. They even called me back to apologize. My email is [protected]@gmail.com. My name is Gabrielle Reyniers. Thank you

The driver delivered only half the order. I asked him if everything was there before he drive away and he said yes of course it is. Well, it was not. I had to call the restaurant and did verify that it was there . I then had to wait for another delivery from the actual restaurant . This was a major loss of time for me in my office. Please refund my money .

Grubhub / promise to replace incorrect and bad meal then didn't.

United States
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I ordered kfc the order was wrong and I complained same day I was promised a replacement meal and Grubhub reps would not honor replacement because they "claimed I should have had order number and I had the complete order in my app but there was not an order number they "claimed they. Did not see it and reneged and I want my order replaced ! I spent an hour on the phone with 2 inflexible hard to understand because of their accents but luckily I speak Spanish and they were Rude and u list $37.77
Updated by Hathor47, Jul 02, 2019
I have given up on my order for which I had to fight by email about 10 emails where I included receipts and pictures. Now tonight 7/2 I was hung up on AGAIN BY A WOMAN CUSTOMER REP AND SHE WAS NO HELP AND JUST PLAIN DUMB. I had to repeat everything 5 times to her and she even made me call the store where I ordered the food and she said she found the receipt I already provided and the pics of the bad sandwich and then she HUNG UP ON ME!

I was just at Twisters in Albuquerque NM, 87114, a little before 7pm on Thursday June 27. I was pulling in to use the drive up window when a car backing up, way to fast, came inches from hitting me, had I not slammed on the brakes I would have been hit. I saw no back up lights on the car. As I preceded to the window I was told that the woman driving was a grub hub driver and that she had not been very pleasant to the restaurant employees as well. I'm just wondering how this works ad far as insurance and responsibility for a very reckless employee.

I ordered kfc the order was wrong and I complained same day I was promised a replacement meal and Grubhub reps would not honor replacement because they "claimed I should have had order number and I had the complete order in my app but there was not an order number they "claimed they. Did not see it and reneged and I want my order replaced ! I spent an hour on the phone with 2 inflexible hard to understand because of their accents but luckily I speak Spanish and they were Rude and u list $37.77

I ordered my food at 12:35 PM today. My food was delayed several times (no big deal I've done delivery before so I understand). The second to last ETA said between 1:55 and 2:05, so when my order was still showing at the restaurant I called the Hotline number. The "operator" said my driver was at the restaurant and my food would be there shortly. When my food arrived it was after 2:35. I only stay 5 minutes from the restaurant, but that's not my issue. My order had items left off AGAIN! I ordered 4 chicken breasts from KFC, but I only received 1! The other part of my order was fine and hot, but after waiting 2 hours very patiently I at least wanted my order correct!

Hi I am a regular customer of Grub Hub. Last Sunday the 9th, I but in an order for breakfast which I had ordered from before and it WAS GREAT. This last Sunday, the delivery was over 20 minutes late. I went outside to the street to get the order and I wanted to say something regarding the late delivery time. The man delivered was LARGE black man that I was scared to confront. I took the bag from him as he said God Bless you, while laughing hysterically at me.

Now with the food inside and the family waiting, everything was ice cold, I ended up putting it in the microwave- which while doing I thought, :What was the point of ordering this food."

I have lost all confidence in Grub Hub and wasted $30.00 in paying for COLD food that I was humiliated in ordering.

Very, very poor POOR service

Jayne Glasson

I ordered from GrubHub for the first time today. Mind you, I also drive for GrubHub and doordash, so I know how these companies are supposed to work, and how long it takes to get from one place to another in my area. I've been doing it long enough that I know my area like the back of my hand.
So today I order my lunch from a restaurant 10-15 minutes from the office I'm in. I get a text at 12:37 stating my order has been picked up and will be delivered between 12:55 and 1:05. I know they usually extend the delivery time I'm case of a detour or traffic issue, that's fine. At 12:40, I was outside the office for 5 minutes. When I went back in, I had a text from GrubHub about "we tried to reach you but your phone isn't working. Please call us. " So I call. When I give my name, first, he tells me he doesn't show any orders for me. I reiterate that I'm a customer. He says "I have you in our system as a driver." Well, yeah, can't I be both a driver and a customer? So he looks up my customer account. Tells me the driver was at my location and couldn't find me, so the order was marked as delivered and the driver left. How is this possible? Number 1, there was no way the driver got there that quickly. 2, I WAS OUTSIDE THE DOOR WHEN HE SUPPOSEDLY GOT THERE. even if I hadn't been, there are only 4 people in the office, common sense said one of us would have seen him. So he took my $20 order, and I still got charged. So, thanks, GrubHub, for losing me as a customer AND a driver, because I WILL NOT work for a company who tolerates this kind of bulls**t. I would never steal someone's food that they had to work hard to pay for. The only reason I used them was doordash was down and I was so hungry my stomach was eating itself. A**hole got a 20% tip from me, too.
Then they had the nerve to send me a text wanting to know how my food was. Ugh. NEVER AGAIN.