Gulf Air
Reviews and Complaints

I would like to complain on Gulfair Crew Faith Wanjiku( which is her facebook name). Miss Faith Wanjiku has been conducting illegal alcohol gatherings and parties during the month of Ramadan in Bahrain. Bahrain is a islamic country and we welcome expats who work and visit us. But we as Bahrainis would like the expats to respect our culture and religion. Crew such as Faith's ignorant mis behaviour posting bikini pictures with alcohol parties on facebook and putting captions such as i love ramadan with these misappropriate picture only shows her disrespect and lack of gratitudeness for the people of Bahrain who are observing fast and purification. I hope the management of Gulfair take serious actions on such crews and employ future crew with Bahrainis interest at heart. Expats who do not respect a country's value should be sent back to where they belong and not be rewarded with a good job.

I am really disappointed with the service of Gulf Air. On my way back from Karachi, Pakistan to Bahrain I faced issue with baggage weight. I was travelling with my wife and had two big suitcases which were overweight by 2 KGS only and two small cabin baggage which were overweight by 3 KGS. I also had a small bagpack with which I have been travelling for last 7 years and no airline has ever considered it as a cabin baggage. Unfortunately Gulf Air's dumb staff sitting there at Karachi airport charged me even for that small bagpack of 4 KG. So after too much argument and waste of time I had to pay PKR 8, 070 (BD34.789) for total 10KGS on all the baggage. Gulf Air expect customers to weigh their baggage before leaving for airport? I have been travelling through Emirates and they give enough margin on baggage weight and dont bother to charge for 2 or 3 kg bagpack. Anyhow on top of that Gulf Air's dumb staff at Karachi Airport charged my credit card twice. I will make sure that I am not going to travel through gulf air anymore in my life.

Registering complaint on this site in a hope to seek resolution to my complaint lodged more than 3 years back, even after enough follow-ups, there has not even been a single revert from the airline authorities. Now I am left with no resort other than to knock the doors of the Sharjah Courts in Dubai to seek resolution.

Below are the complaint details :

Complaint is regarding the cancellation of Flight No GF1007 on 27/01/2007 from Dubai to Bahrain supposed to depart at the scheduled time of 2350 hrs. From Bahrain we were supposed to take a connecting flight to reach back to New Delhi, India. I was on my back from a holiday trip to Dubai. I was accompanied with my elderly father, mother and sister, vide ticket No's : GF2636734220, 21, 22, 23.

We reached the Dubai International Airport at the 2100 hrs, well in time, to board the flight GF1007 supposed to depart at 2350 hrs for Bahrain. Upon reaching the check-in counter of Gulf Airlines, we were informed by the Ground duty staff that the flight GF1007 got cancelled due to unexpected fault in the Aircraft. The officer of the the Gulf Air claimed that the necessary intimation regarding this cancellation of flight and hence delay thereof in the departure through next flight (which was supposed to depart the next morning around 1100 hrs) was sent to each & every passenger. I and all of my 3 family members were shocked to know about this delay.

The officer, who apparently was feeling guilty of having not informed us about the cancellation of the said flight, asked us to wait. I, my parents & sister, kept on wiaiting at the Airport for almost 3 hours waiting for some resolution, but all in vain. We went on asking the concerned official about the fate of our flight, but no body even bothered to keep us informed. Finally after a lot of delay, alomost for 3 hours, we were asked at 2350 hrs to board flight of Qatar Airways leaving Dubai at 0010hrs hrs for Doha. It created a lot of anxiety, tension & botheration for all my family members to reach at Terminal No 1 at such a short notice of 20 min. I, my sister and elderly parents (aged over 55 years) wife struggled with so much of luggage to reach to the designated terminal within a span on just 10 mins. Both of my parents were harassed like dogs. At this elderly age they were made to run from pillar to post to catch the flight. We had to do all this because we had no other option and also that we didnt want to miss on our appointments. My mother, who runs a teaching academy, didnt want to miss on her lectures. My father, who is registered medical practitioner never wanted to miss out on his appointments for so many patients. Me and my sister had our own set of lectures/assignments for MBA which we never wanted to miss.

The Flight finally reached Delhi at 0930 hrs, as against the scheduled arrival time of 0635 hrs. As a result of this delay we missed out our trains to Chandigarh (Shatabdi express) which was suppose to depart at 0720 hrs from New Delhi Railway Station. We were put to a lot of inconvenience and caused my parents a lot financial loss apart from physical & mental harassment.

After coming back to India, we wrote a mail to customer care office of the Gulf Air at their registered email id on their site [protected]@gulfairco.com. Our complaint was finally acknowledged by the company in the form a holding response after 2 months. This was in the form of a letter recieved through normal post from Ms. Kavita S. Al Jassin (Manager - Customer Care & Monitoring) vide Reference No: CR/2A/[protected] dated 21st March’ 2007. She mentioned that our matter was being investigated and that once the same is complete, we shall be responded back.

However till date, inspite of so many reminders via email, we havent heard anything, neither from Ms Kavita nor from any one else responsible enough to address our issue from the Gulf Air. This is the level of seriousness given to the customer complaints. If this is the kind of attitude, what level of service can be expected from the flight / ground duty staff in normal course, one can well imagine.

Now I cant think of any alternative other than to knock the doors of Sharia court in Dubai to grant us justice and take necessary action against the airline for this phycial & mential harrasment and financial loss which we had to incur due to poor management & customer service exhibited by the Gulf Air Company officials & staff members.

I had intention to fly with Gulf Air from Mashhad to Mumbai via Bahrain to participating in an International Symposium with my husband. We had bought Return tickets including Mashhad-Bahrain, Bahrain-Mumbai and return as a four-fold ticket.
It was "OK" ticket but in profound shocking we couldn't board because of any reasonable argument, though we had boarding pass with seat numbers. How did they off-load us when our luggage went to Mumbai and we couldn't receive it in returning to Mashhad. Gulf Air staff who was in charge didn't try to suggest us any alternative via other Airlines to travel to Mumbai in contrast to common law of Airlines, Nevertheless I had to be in Mumbai before next day noon. Therefore we requested to return to Mashhad. They made us wait in transit hall for 27 hours without any properties or place to rest.
I expect them to compensate and I claim to refund ticket, visa and exit prices that you scathed us.

I purchased the Muscat to Delhi (via Bahrain) ticket of GulfAir flight from you travel agent The Travel City (Ph.# [protected]). It was clearly mentioned in the ticket that the flight GF 5655 will depart from Muscat to Bahrain on 28th December at 1940. Due to the GCC meeting traffic uncertainty, I reached airport at 1600 hrs. I asked at about 1800 hours for the Gulfair flight. I was told that the Gulfair counter will open at 1900 hours, at that time you can have the boarding card. When even at 1900 hours there was no GulfAir counter, I enquired further. Surprisingly, I came to know that passengers to Bahrains were to go by Oman air. I immediately rushed to the Oman air counter for the boarding card. They told me that the counter is closed and boarding is already going on. Even after my repeated requests, I was not allowed to board that flight. So, I missed my flight. I had no choice except to come out and talked with Gulfair staff. They advised me to take the subsequent flight to bahrin…….. When I reached Bahrain, the connecting flight from Bahrain to Delhi had already departed. The next flight to Delhi was at a gap of ten hours at 10.30……. After spending ten hours, the connecting flight to Delhi was further delayed by more than 4 hours. So I reached Delhi at …. instead of the scheduled …21.00 hrs….My old father who came to receive me at Delhi all the way from Chandigarh was also stranded at Delhi.
BEHAVIOUR OF GULFAIR STAFF WAS RUDE, NON COPERATIVE,
ADVICE PLEASE DONT TREAVEL BY GULFAIR

In the ticket issued it was mentioned that gulfair flightSubject: Missed flight due to wrong information by Gulfair

Dear Sir,

This is to bring in your kind notice that I am working in Khoula hospital in Muscat as a specialist doctor. I purchased the Muscat to Delhi (via Bahrain) ticket of GulfAir flight from you travel agent The Travel City (Ph.# [protected]). It was clearly mentioned in the ticket that the flight GF 5655 will depart from Muscat to Bahrain on 28th December at 1940. Due to the GCC meeting traffic uncertainty, I reached airport at 1600 hrs. I asked at about 1800 hours for the Gulfair flight. I was told that the Gulfair counter will open at 1900 hours, at that time you can have the boarding card. When even at 1900 hours there was no GulfAir counter, I enquired further. Surprisingly, I came to know that passengers to Bahrains were to go by Oman air. I immediately rushed to the Oman air counter for the boarding card. They told me that the counter is closed and boarding is already going on. Even after my repeated requests, I was not allowed to board that flight. So, I missed my flight. I had no choice except to come out and talked with Gulfair staff. They advised me to take the subsequent flight…….. When I reached Bahrain, the connecting flight from Bahrain to Delhi had already departed. The next flight to Delhi was at a gap of ten hours at ……. After spending ten hours, the connecting flight to Delhi was further delayed by more than 4 hours. So I reached Delhi at …. instead of the scheduled …….My old father who came to receive me at Delhi all the way from Chandigarh was also stranded at Delhi.

Sir, I faced a lot of mental torture for no fault of mine. My family was disturbed, no food to eat, no clothes to change, from Delhi ahead my all bookings gone, All my 29th December appointments were cancelled.
will take