H-E-B
Reviews and Complaints

For three days I have been trying to make a curbside purchase at the HEB in Lockhart, Texas. On Tuesday the inventory showed that the catfood I purchase was only available in small bags, so I ordered two. By Wednesday, the earliest day curbside was available, the catfood was no longer available. This morning I placed another order and this time, the inventory showed that the catfood WAS available in the larger bag. Two hours later, I received notification that it was OUT OF STOCK AGAIN. I called the store and found out that regardless of whether I ordered FIRST, other shoppers' orders were filled after I placed my own order and that was why my order could not be filled. Curbside is clearly NOT "first come first served" here in Lockhart.

And I don't know why a basic catfood cannot be kept in stock. There are LOTS of cats in this little town. I will be purchasing from Amazon for catfood from now on because at least I can depend upon that supplier. Whenever this tiny little store run out of basic supplies, I turn to Amazon and I NEVER go back to HEB for that product. You may call me one VERY dissatisfied customer.

Ellen Massey

Alive fly in side seal package

On 9.4.21, I purchased groceries totaling $130.22 on my Capital One card ending 9789. The charge shows it was posted on 9.6.21 to my account. I didn't encounter any issues with the charge.

On 12.26.21, I attempted to purchased groceries only to find every card on my account was blocked from purchasing groceries due to that 9.4.21 charge.

Directly after the attempt to buy groceries, I contacted HEB customer service. I made several calls to your representatives, Julie, Paul, and Rosa, I was advised that Capital One contacted HEB on 9.13.21 to report that the $130.22 charge was disputed, and then reversed the charge. Capital One's fraud department reviewed my charges, and the charge for the $130.22 was never refunded or disputed. It is showing paid on my statement and in Capital One's system, and there is no refund to my card through December for $130.22.

Capital One fraud department has no fraud reports from me, and because of that they are unable to check the authorization number 00832B and reference number 5526352124807561522307 that HEB provided for the charge dispute.

Today, 12.30.21, Rosa at HEB customer service advised that I had to have a letter from Capital One stating they didn't make that call about a dispute before they will investigate further. McKenzie, in the Capital One fraud department, stated they will not prepare a letter because there was no reported dispute or fraud. Capital One shows HEB was paid on 9.6.21 in the amount of $130.22, and the money was never refunded to my account. Capital One Fraud Department is requesting the documentation associated with the charge HEB alleges was returned and is associated with the card ending in 9789 be faxed to 888.435.4217.

Account: 832.221.5274

I purchaed a package of 5 for our Christmas Eve meal. When we heated them in the microwave, and unwrapped the cork husks, I was dismayed and disappointed to find that the masa was at least 1/4" to 3/8" thick and the chicken was a macerated paste and totally tasteless! The two we heated went into the trash, as are the rest of them.

We have been eating tamales for years, and these are not fit for human consumption. As a south Texas food provider you should immediately remove this product from your shelves.

Pedros Tamales are much much better, but even though your store's website on W. Davis in Conroe said they had them - they didn't.

It is my understanding that you have been forcing your employees to reveal their vaccine status. Also to wear a mask if not vaxxed. This is humiliating and disturbing to look at. You are discriminating against these employees and it must stop. It is offensive to know you are violating peoples constitutional rights this way. Masks have been proven ineffective against virus'. Please change your policy
Laura Bennet

I arrived at the drive thru pharmacy due to testing positive for Covid-19 at 4pm on Dec 7th. This was 1 hour after I received a text from my doctor's office saying they had sent a prescription to the Carlos G Parker HEB Pharmacy. I gave my info and my daughters info for the pharmacy tech, who told me it would be about 30 more mins. I left and came back 40 mins later when my wife received a call from HEB saying the prescription was ready. I gave my name and let the pharmacy tech, Destiny know I was just told to come back 30 mins by another person and I had a call saying my prescription was ready. She kept saying its not done and to get out of line without explaining why i am waiting so long or why I was called to let me know the prescription were ready. She kept calling me dude and kept asking "what is the chick's name"? Referring to my 12 yr old daughter. I told her my name and D.O.B and my daughters name and D.O.B at least 5 times due to her rolling her eyes and walking away. She treated me as if I was a bother for her to do the minimum of her job duties. I then got tired of the disrespect and told her to not touch my medicine and to get her manager. I had to say it multiple times before she finally got her manager. The manager didn't seem to care either that she would allow Destiny to keep helping me while she rolled her eyes every time she looked at me. She would stare at me and my daughter with condescending looks when her manager walked away and then would put a smile on when she walked back. This employee is not mature enough to be working with customers. She needs to find a different career if she is not able to be compassionate with people coming through the pharmacy that are not feeling well.

Having been a plant manager with Coca Cola in many states, I am fully aware of what constitutes - clean. The HEB on 31st St. in Temple is anything other than that. The parking lot often has debris etc. in it. The produce area is the main concern. No one ever cleans the floors and produce bins of debris - i.e.: produce which was dropped, loose leaves from onions, lettuce, other leafy produce, etc. Sad to say - Walmart is much cleaner in the produce area! The employees are very helpful, but, obviously the store manager has set the clean bar so low it is easy the attain. This has been the same for the 11 years we have living in Temple.

Who from corporate makes unannounced visits and does a walk through with the store manager? If that happened, I would hope they see the same as I do and address!

Please feel free to respond via email or phone.

[protected]
[protected]@gmail.com

The manager of HEB 83 expressway on Lincoln Avenue in Harlingen, TX at 1230 on Friday November 19th is unwilling to discuss/explain a policy that he says is not his only but store wide. Previously to my shopping experience today, I had been able to purchase expiring meat the day before expiration at a discount of 25% per store policy. Today when I attempted to do so, I was told that this is no longer permissible on 1lb packets. When I followed through on a phone call to ask for the logic and rational and what this policy entailed, the male manager said he is in no obligation to discuss finances with me. I asked him when his shift ended and the next manager would be on duty which he refused to answer. I notified him that I would take this to corporate. I was trying to understand why HEB would rather throw out meat then to sell that meat to a loyal customer.
This experience if not adequately addressed will cause me to share my experience with others and to buy my meat from local farmers instead of buying from HEB..

I had lost my glasses 👓 during a resent visit to one of your stores. On 10-12-2021 I went back to the same store and talked to a girl in customer service. She brought me out a box of lost and found glasses. She asked me what color my glasses were. I told her black frames. Well, there were a lot of black frame glasses. I told her since there was a line of people in line behind me, let me check thru the box. She did not want me having any access to that lost and found box. Finally with much hassle I was able to get the box and move to the side so the people behind me would not have to wait any longer. As I was looking through the box. She was constantly telling me that they would likely be on the top. I told her that I was looking and with all these glasses they could be anywhere in this box. We'll she wanted the box back and again instead of focusing her attention to the customer waiting to be helped. She worried more about if I was going to take glasses that wasn't my own. I explained to her that I was looking for my glasses not trying to steal a pair. Then another customer Service employee came from the back telling me that I wasn't allowed to look through the lost n found box and to return the box. Again I explained to him that I was looking for a pair of glasses that I had misplaced belonging to me and I had no intention of stealing glasses that wasn't mine. They continued to harass me and argue with me. So I keep searching through the box and no glasses. Never have I been treated like that by anyone. They thought I was there to steal glasses and that was wrong for them to think that. I would like a apology from these employees. Thank you. Marvin loyd schuchardt jr
[protected] or [protected]

Hi, my name is Kimberly Mata Would like to request a refund was at heb store happened on august 20th, 2021 paid 60.09 I was accused of stealing a product when, the lady who was bringing my basket to me. First, my basket up against the wall my boyfriend had my card so, he went to go pick it up so, I can pay and when we paid we had 3 baskets when were checking out the cashier told me he will put the purchases on one receipt so I paid when he came back after, I went to the bathroom my boyfriend was looking for me so we paid then we got the 3rd basket we thought we paid because of what the cashier had told me so, got stopped and we went back and paid at self check out but, the third basket got moved one of the employees before purchase I wasn't aware of that till she told she moved it and then she goes through my bags and I told her I only buy the food so, I'm purchasing the food will my lone star card but, when she pulls a brush pack that some missing which I don't steal me and my boyfriend said look at the camera so it can prove that we didn't do that so, after I made the purchase for the food she would not let me grab my reciept and any of the food I payed for making me and my boyfriend buy that brush pack we didn't know about so she calls manager wont' let me grab my food or my receipt and then she calls security asks us to leave so we did then he gets really close to me trying to grab on me walking fast hes walking us out but, more in the parking lot I really feel that the women who put the basket away stole that stuff and blamed me because its really suspicious how she just went through all my bags like she knew what was there when I didn't take anything so, I would like a refund have headquaters review what they do the security was really close to me not paying attention the covid policy where you have to stay 6 feet apart and Im pregnant and he said to my boyfriend tell her too move faster when, im pregnant im complying with everything. It was inapropraite even made a video of how close he was to me.

Would you be okay if every time you went to the store there was a manager always following you, asking to go through your items you just paid for? Each and every single time you go shopping? Releasing your service pets to get run over and killed on heb property? Managers at heb on S ww white rd are miserable and hate the community. Stay clear if you're people of color, veteran, elderly, physically disabled. It seems like heb corporate threw all of their bad apples they had in the San Antonio pool, placed them at this location, they act like customers are their enemies! They wear their name tags facing their chest, they won't properly use their name tags correctly. Guess why? So you won't file a complaint on them because how often they mistreat customers. Smh

The FDA approved Biotech "Comirnaty" but have not distributed it or if they have very little. Pharmacies that we called HEB, CVS, and Walgreen, are saying the Pfizer they have has been fully approved by the FDA. If it has Pfizer-BioNTech COVID-19 Vaccine on the label that would be a bald face lie and fraud.

The actual verbiage about this from the FDA says:

"The vaccine has been known as the Pfizer-BioNTech COVID-19 Vaccine, and will now be marketed as Comirnaty (koe-mir'-na-tee), for the prevention of COVID-19 disease in individuals 16 years of age and older."

IT SAYS MARKETED NOT APPROVED FOR "Pfizer-BioNTech COVID-19 Vaccine"
If it was approved, they would not have to use the "Emergency Use Authorization"

Does HEB know the definitions of liable and fraud?

While I have you, if your phamacy is telling your customers the inject is "safe" be warned, they are actually saying the injection is "free from risk". Look up "safe" in the dictionary.

Since H‑E‑B was so quick to jump on the boycott "My Pillow" products why are earth do they continue to sell Ben & Jerry's Ice Cream? I am not Jewish but I support my Jewish friend and neighbors. They should not have to be subjected to products manufactured by a boastful arrogant anti-Israeli company. Ideally H‑E‑B would stay completely out of political issues but unfortunately senior management has chosen to do otherwise.

Ok, so our store service has gone rapidly down hill. It is not the employees but the management of the overall store. Our HEB has outgrown its location. Parking is a mess, not enough handicap parking, the parking lot bleeds into the gas station further creating a traffic havoc. It is so bad that we have to use Walmart.

Another complaint is stocking of foods. This store runs out of most products and does not maintain good stocking principals.