H-E-B review: Requiring a disabled person to have wifi on their phone to effectively shop in your store.

I only have a cell phone for the purpose of ensuring my safety on the highway. That means that I have not WiFi installed which would cost me $12.00 per month in order to scan your coupons and now to prepay for my prescriptions.. I already simply do not buy items that must be scanned to receive the manufacturers discount. The last time the pharmacy counter was closed. Going through the line in one of your carts is very difficult, without running into people or knocking down posts. Your manager was nearby and put me on the side of the line so I only had to stand for a short time, which I very much appreciated. This morning when I called to prepay, I was denied. The woman, no doubt someone who is young enough to have never yet had problems not being able to walk or stand for any length of time. She told me that she was not taking my prepayment over the phone (in no uncertain terms) and that it would cost me nothing to scan the app, which was not true (in that I don't have Wi-Fi). My question is: does HEB consider its' policies reasonable accommodation for the disabled or for seniors for that matter?Another incident that is also on my mind happened just last weak. As you know there is not always someone at the front of the store to help secure a cart so I may have to duck under the yellow aisle closure behind the cashier to get to the carts without walking the entire length of the store. No one has ever stopped me, because they see and understand the problem I have. (thank you to your thinking HEB employees!} Last week I needed a couple of things, ducked under the yellow wire and got to where the carts are kept and found the inside as well as the outside door locked. Since there was no one there to help me, I unlocked the door and physically pushed the doors open, the secured my cart. I left the inside doors open in case there was an emergency like a fire. I understand your high rate of theft in this location and the difficulty in getting and training people at this particular time, therefore, you may not be able to always follow all of the black and white rules set down for other stores in the chain. This grey area I understand and accommodate because the cost of theft is absorbed by the consumer, and those of us on a fixed income already have felt the reduction of the food dollar in recent times. One more shout out for another employee, who eased me through the auto checkout line the last time I was there. I never use that line because of the cart situation and those roped off areas as previously described. I told her I did not know how to do that, but the other lines were very long. She led me to a machine, checked me out and I was on my way in minutes!