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This company is fraudulent. From the moment I started this service I had nothing but problems. They double charged me and then credited my account for the following month after going through hours of trying to prove I payed...then they disconnected my service the next month saying I didn't pay again. I called customer service where they don't have enough people to handle the call load where I was on hold for over an hour again to then be automatically disconnected by their service multiple times. I finally got through on another day and they had no record of me paying twice on two seperate credit cards, they refused to refund my money and before I could get transferred to supervisor I was put on hold and disconnected again. They Stole my money and held the rights to my cell phone number and there is no one that works for this company that you can get a hold of to fix the problem. They left me phone-less when I paid and didn't give my money back. I now have to wait for this month to expire for them to release my number. I have been violated on many levels from them and I'm sure this is not the first report you will get from this unethical company.
Bought this card from Towson Best Buy along with the $10 H20 Sim Card. I called the number, scratched the card and then they said sorry, your H20 account cannot be recharged. The card was never used and the 3 people i talked to also said that is correct, however there was no way for them to recharge the account created from the sim card, thus making the $60 I spent at Best Buy completely useless. The H20 Wireless Reps also gave me another number to call, I called that number twice and no one answered the phone. H20 Wireless is a subsidiary of another company but no one would let me talk directly to H20. Took the Card and the Recharge Card to Best Buy to ask for store credit, they REFUSED. I'm now contacting my credit card company to report the two charges as disputed. Went to T-mobile, paid $50 for 1 month prepaid and they didn't charge for the sim. Stay AWAY from this company.
hi sir,
i was recharge my h2o $ 40 but i never gets talktime n check my showing 0 balance $ 40 pin number [protected] and serial number [protected]
please, why show
ing balance not display... i waiting urs reply my [protected].
please give possitive reply
Just to let you know H2o wireless is the biggest scam I've ever fell prey to.H2o customer service typed in the wrong no.
for my husband's sim no. so he is not able to use the sim card we purchased. Even though it was their mistake they refused to replace the sim. They told me I had to purchase a new one then I could use the $60 airtime we had purchased.
I refused because it was their mistake. I asked to be refunded and they told me my money would be back on my card in 5 business days. When my money was not refunded I called h2o customer service back. They told me it could not be refunded but they could give me a airtime pin to add to my phone when my airtime ran out.
When my time expired I discovered they had given me an invalid pin. I called to speak with them and was placed on hold an half an hour. When the agent returned to the line I asked for a supervisor. She placed me on hold and told me her supervisor would come to the phone.
No one ever came back to the phone.
DO NOT USE H2O WIRELESS, IT WAS THE BIGGEST MISTAKE I EVER MADE.It is a waste of time and they don't care about their customers.
I do not know who this company is, but there is certainly something fraudulent about their activities. I was notified by my bank today that my account was frozen because H20 Wireless attempted to process a charge for $674.22. My family has cellular service with AT&T, and has for many years. I had never heard of this company before today, and I definitely did not authorize any charges or give them my bank account information. I cannot even fathom what they would charge almost $700 for, but thank God my bank did not allow the charge to be processed. Beware everyone, something is not right here.
The biggest scam cell company I ever dealt with, thieves and robbers - don't mess with this disgusting company!
I too, have had ridiculous problems with H2O, specifically not getting the data I paid for, and like everyone else waiting forever on hold just to get disconnected. I filed a complaint with the FCC and then finally got some action on the part of H2O. I would strongly recommend filing a complaint with the FCC so that they can see the magnitude of this company's shady habits.
this company is a hoax, they suspended account stating i txt too much..i txt only with my family. for 3 days in dec...its a hoax..they took 30 usd out of my account on dec 7, on dec 10 they suspended account --they actually r the abuser here- and my 6gb data and unlimkted txts ..nothing can be used..woke up with no service in teh morning..filed withfcc, bbb, consumers affiars, wrote review on yelp, and ftc.
This company is really a big fraudulent! They never reply to my questions and concerns put on their "Contact Us" form under its website. They never fulfill the rewards they promised for referring a friend. What a scam company.
They will stop to providing service (coverage) without reason. You pay for a month they provide 29 days and then they stop. When you complain, they force you to go with auto payments. If you do this mistake (auto payment) they can recharge you in 15 days