Hamilton Honda
Reviews and Complaints

I just called your customer service team and the executive simply provided me number [protected] and disconnected the call when I wanted to talk to her.

Is this how you treat your customers?

I would definitely write my feedback and personal experience on social media and other available options and I will NEVER RECOMMEND Honda Hamilton to anyone.

WORST EVER sales and support team I ever witnessed so far.

I also left a voicemail to Jose from your Honda Hamilton who was my point of contact when I purchased the car. He didn’t respond back after I gave my honest feedback.

My check engine light came on on Sunday, so I knew no one was open. So, I call first thing on Monday morning and spoke with ***. The best service advisor ever! She told me not to worry, she will find out what was wrong. She told me to bring the car in and she'll get it diagnosed asap. And she did! Thanks again, ***, for taking care of my baby.

This company sells cars only above the MRSP. They don't remove any unnecessary fees and they overprice their vehicles. They also don't negotiate anymore due to COVID and "chip shortages". This dealership seems to be designed to take advantage of customers. It feels highly unethical and possibly illegal to me. The employee I spoke to today mentioned that they only sell cars above the MRSP now. This dealership is really bad.

Certified Pre-Owned Honda don't meet requirements/specifications. I wonder how many other cars on the lot don't meet specifications? The Dealership don't return calls, when you finally get in touch, they don't take responsibility. They say everyone else is lying. Then they say they will follow up, but again, never do, and never return calls. Won't provide GMs number or transfer to speak with directly.

This is my second car bought from Hamilton Honda. I like this place. 4 years ago I bought a 2014 Honda Accord Sport. I came in for a planned Oil Change and ran into Zack *** in the Showroom. I told Zack to show me some 2018 Accords on the lot and let's look at numbers. Zack was very patient especially after I didn't see what I was looking for on the lot. I went back to my seat and decided to check online and WOW a coupon for $500 towards my trade in came up. I saw 3 Accords in my price range. One was sold the morning of, One was not ready and here comes Zack. we took a ride to look at the 3rd one which had 27,000 miles, 1 owner, Beautiful! 2 hours later I was on my way home in my new whip. Oh yeah, did I mention $0 Down. Not a scratch inside or outside on this car. Thank You Zack for making this deal work out.

After bringing my wife's Honda Odyssey in for an engine light, the mechanic told us that the car needed the head removed and new o-rings installed. They also said that the spool valve needed to be replaced, along with new shocks and new brakes. They mentioned some other random things that added up to over $7000. They did mention that I could just change the fouled spark plug and it might run fine, but there was a chance it could fail at any moment. I decided to go ahead and replace the fouled spark plug. Surprisingly, the car seemed to run fine after that. Later that week, I took the vehicle to a trusted mechanic in the family. He ran a compression test and said that everything was fine and that the head did not require major work or any work at this time. The car had been running fine for a good 300 miles up to that point. It seems like the dealership tried to take advantage of my wife. My family friend, who is a mechanic, took a look at the estimate and the recommended work that Honda gave me. He checked everything thoroughly. After spending $300 on parts and 4 hours of labor ($300 in total), everything was fixed and working perfectly. I would strongly advise staying away from this dealership.

Hamilton Honda is a place that treats you differently depending on whether you're buying a car or seeking assistance afterward. They told me lies about my brakes needing replacement, blaming it on "uncalibrated instruments." When I tried to cancel my service contract, they made it really hard and gave me the runaround. It's astonishing how they were dishonest just to get more money or keep me locked into their contract. This shows how they're managed and the culture they have. The lack of professionalism and deceitfulness at this location is unlike anything I've experienced before. If you're thinking of buying a vehicle here, I suggest looking elsewhere unless you want to deal with lies, terrible communication, and disrespect from a general manager who might as well not exist.

Just bought a new 2022 Honda Pilot Black edition. After 2 days, we noticed rust on both front wheel spindles. We took the car to the service department to get the wheel spindles recoated. The sales manager, ***, laughed when we were upset that we just spent 65k and there was already rust. *** started arguing with my husband, saying they can only remove the rust for a charge of 500$. He even said, "If you don't like it, let's take this outside." He sarcastically made comments about the amount we spent. This is a brand new vehicle that we paid full price for. We expect them to sell us a vehicle in new condition. What kind of sales manager talks to a customer like this and tries to fight? Go to Princeton Honda instead. They have much better customer service. We appreciate Rasaq Musair calling to apologize for your sales manager, but we'll take our business elsewhere from now on.

Go to another dealer if you want honesty and respect. We recently bought a car from Hamilton Honda and it was a terrible experience. The salesperson, ***, didn't want to tell us the loan rate and only focused on the monthly payment price. I thought this was outrageous and insisted on knowing the loan rate. Also, on three different occasions, *** made my family wait for over 20 minutes while he attended to two white families who arrived after us. We felt completely disrespected and almost left. But our son really needed a car, so against our better judgment, we stayed. Unfortunately, things only got worse from there. The car remote stopped working the day after we bought it and Honda refused to help us. We left several voicemail messages for ***, but he never returned our calls. We then spoke to the manager, ***, and it was even worse. She was incredibly rude and sarcastic. My husband and I have never been treated with such disrespect when buying a car. So, in the end, the remote still didn't work even after we replaced the battery.

Unethical and fraudulant practices. After a 3 year lease, during a lease buyout, Hamilton Honda dealership, , upcharged the buyout of the vehicle to include a "lot fee" of $1,300 in *** to the standard $699 document processing fee. When questioned during the purchase, the salesperson stated the upcharge was for fees incurred for processing the loan through Honda Financial and ***, registration fees, etc. Upon review of the sales documentation, they charged $699 and an additional $1,300 for the "lot fee" upcharge. We ultimately finalized the purchase through an ethical Honda dealership, more than 30 minutes away, appalled by the practices of Hamilton Honda. I have 2 additional leases terming with Honda and will not utilize the services of Hamilton Honda nor will I purchase or lease a vehicle with them in the future. It is important to mention that the dealerships are independently owned and not associated with Honda ***. Buyer beware...review the original terms of your lease-end buyout vs the amount quoted by Hamilton Honda. If the buyout on your original lease agreement does not equal the purchase price on your loan documents from Hamilton Honda, purchase your vehicle directly with Honda *** or go to your closest alternate Honda dealer.

I bought a used car from Hamilton Honda in April. Everything seemed fine at first, but in May, while driving on the highway with my two children, the car suddenly started to break down. It wouldn't go fast or accelerate at all! I pulled over, turned off the car, and when I turned it back on, the check engine light came on. I called Honda, and they told me to bring it in for a diagnostic. I did as they said, and when I picked up my car the next day, they told me it was just an oil change and that they had test driven it for 10 miles with no issues.

Now, in August, the same problem is happening again. I can't drive past 20 miles per hour, and the car won't accelerate. The check engine light came on once more. I made an appointment on Friday, August 19th, but I didn't get anyone on the phone to explain the situation until August 22nd. It's ridiculous! They finally told me that I need a new engine, but they can't do anything for me because my 3-month warranty has expired. This place is terrible, and they sold me a faulty car! I brought my car in May, just a month after purchasing it, with the same issue, and they only told me it needed an oil change. And now, after my warranty has expired, they're saying I need a new engine when they sold me the car in that condition! Please, I beg you, do not buy a car from this place!

The Civic Sedan caught my eye at Hamilton Honda with its advertised price of $22,915. The lease deal seemed reasonable at $209 per month for 36 months, with $3,099 due at lease signing. This amount covered the down payment, and there was no need for a security deposit. However, I soon discovered some questionable practices.

During the pricing discussion, *** mentioned that the dealership includes a Pro Pack for $599. This package includes splash guards, a cargo tray, and wheel locks. Additionally, she mentioned ***, which she claimed were necessary for the tires but turned out to be just air. These items are listed as optional on the national Honda website, allowing buyers to decide whether or not they want to purchase them. However, Hamilton Honda includes them in all new vehicles without giving buyers a choice. It's clear that this is a tactic to make more money at the expense of the buyer. These add-ons are not mentioned in Hamilton Honda's advertisements and shouldn't be considered dealer fees. This omission feels like a deliberate lie.

To make matters worse, another salesperson (possibly a manager) named *** joined *** and me. He asked about my family, which felt insincere and forced. I don't appreciate the use of such pseudo-friendly tactics. They don't even know me. While I understand that cars are in high demand right now, it's disappointing to encounter such unscrupulous and unethical behavior in the car-buying process. My advice? Run.

I put down a $500 deposit on a car at Hamilton Honda on March 16. They promised to return my deposit, but they haven't and they won't answer my calls. I'm currently unemployed because of the coronavirus pandemic and I really need the money, but no one will contact me. I've called multiple times, but they always say they're too busy. This dealership owes me $500.

Dealer falsely advertised a 2015 car for $12513. I test drove it and agreed to proceed with the salesman. Later that night, I was told prices would rise the next day, but they'd honor the $12513. I began talks on Friday, November 13th, with text proof of the price. Yet, they later reneged, refusing to honor the price, claiming an increase. This is dishonest and deceptive. A quoted and advertised price should be honored. I have ads from November 13th showing the $12513 sale price.

On 10/19, I went to the finance office at Hamilton Honda to cancel one of the service contracts I bought when I got my vehicle. But, until January , Hamilton Honda didn't try to cancel my contract. I had to contact the company that issued the contract myself in early Feb 2021 to get it canceled. In March , I sent an email to Michael Fanning, the general manager, and later on, George A, the finance director, called me. He said he would fix the problem, but he never called me back or returned any of my calls. I paid $1200 for a 7-year policy, but I canceled it after 11 months because the dealership misrepresented the policy.

I've been tryin' to get my car fixed since February. They replaced the radio thingy in my car last June, but it started actin' up again 'round January. When I brought it in February, they didn't fix the problem. They said they'd call me back and set up an appointment to fix it, but I never heard from 'em. I talked to all the managers, but it's now June and I'm tryin' to schedule another appointment. They're tellin' me it might take 'em another month or more 'cause it's gonna be a long job, and they don't think it's a priority 'cause my car still runs. The manager even laughed at me while we were talkin' on the phone. I'm still payin' off this fancy CPO vehicle that ain't workin' right, even though I bought three cars from this dealership. They ain't doin' nothin' to fix it, and good luck tryin' to get someone on the phone.

I bought my 2013 Cadillac ATS in June 2022. When I started driving it, I noticed a popping sound when I make turns. So, two weeks later, I needed an oil change and I told the person in charge of my account about the issue. They said they would schedule a check-up, but they never did. At that time, I had a three-month warranty, but now it has expired. Every time I call to talk about this problem, I never get a response. Recently, I tried reaching out to the office, but nothing is being done. It's not fair that I have to go through all this trouble just to get my car fixed. I've only had it for three months and the popping sound is getting worse. I really need someone to contact me with information on how to resolve this issue. It would be great if someone could help me out.

I bought a car from Hamilton Honda through Driveway in . When I received the car, it needed over 2 grand worth of work. The brakes, ABS system, axle boot, and crankcase all had issues. The dipstick gasket was mysteriously missing, causing moisture in the crankcase. A mechanic told me that the gasket might have been removed to release pressure from the crankcase, which eventually led to the failure of the *** valve and system, resulting in the engine being shot. I spoke to the dealer about these problems, but they refused to take any responsibility. I understand that buying a used car comes with risks, and I was willing to pay for some repairs myself. However, their response was simply, "that's the chance you take buying a used vehicle." They showed no integrity whatsoever. I had hoped that they would do the right thing and work with me in good faith, but they didn't. What happened to integrity and working with customers to make things right? I am extremely disappointed in this company and especially the dealer.

I went to Hamilton Honda to buy a car and was helped by a lady named Kerri. She showed me a 2010 Honda Accord that she said I could buy for $10,300. It was more than I wanted to spend, but she said it would be easier for me to get financing if I bought a more expensive car. I agreed because it would help with financing. We had long discussions and exchanged a lot of paperwork. She asked me to send her my paystubs, proof of address, and pay a past bill of $662.00 for my old lease, which I paid in full. I signed the paperwork for a final sale price of $9,200 and a monthly payment of $225.00. After everything was done, I found the exact same car online for $7,200. I felt like I was taken advantage of. I told the sales manager about the cheaper car I found online, but he stopped answering my calls. Kerri, my saleswoman, also stopped responding and refused to help. I would like to know if you can help me negotiate a resolution to this issue. I would greatly appreciate anything you can do.

I bought a car from Hamilton Honda on March 5th, 2022, but I still haven't received my PA tags. I've been calling the dealership since March 23, 2022, but the phone keeps ringing and playing the same recording. *** was my salesperson, and I've reached out to him multiple times. He told me that the tags hadn't arrived yet. I called the dealership again to find out what to do next because my tags expired on April 3, 2022. My husband went to the dealership on Thursday, March 31, 2022, and they said the tags hadn't arrived. On Saturday, April 2, 2022, I took a chance and called the dealership again. I spoke with ***, and he told me to go to my local ***. So, I did that. At the ***, they told me that my plates haven't been processed and it could take up to 90 days. They told me to call the dealership for a new temporary tag. On April 4, 2022, I called the dealership and talked to *** about getting a new temporary tag. He transferred me to a manager ***, and I left a detailed message. But based on my experience so far, I don't expect to get a call back. Today, I tried accessing the chat line on your website hoping to speak with someone. The representative took my information, but I haven't received a call yet. My issue is that your facility is large and well-staffed, but I can never reach anyone on the phone. I've never had an experience like this before, and it's extremely unprofessional and unacceptable. I'm afraid to drive my car because I might get stopped and ticketed.

I wanted to buy a VW Beetle and had a list of Beetles to visit that day. However, I ended up buying one with a broken radio system. I was really careful during the process because my brother's nickname was Beetle, and he was killed by a police officer in Philadelphia in 2009. I went to Hamilton to see a Beetle that I had been following online, but the radio system didn't work. The salesman checked with management and they said it couldn't be fixed for purchase. There was another Beetle available, but it didn't have the features I wanted. I walked away from the car and was about to go to a VW dealer in Fort Washington, PA that also had used Beetles. But before I could leave, the salesman pulled up in the Beetle next to my car and said it worked. He mentioned that he used to own a VW and reset the system. So I went for a test drive and when I turned the vehicle on and off, the radio system started working too. An hour after my purchase, I had to return because I turned off the car for an hour and the radio wouldn't come back on. I had only driven about 4 miles in total. I asked to speak with a manager because I wanted to return the car. I had made it clear before buying that I didn't want a car with problems. Person after person at the dealership told me there was nothing they could do for me. Finally, after asking for contact information to speak with the manager's manager, a manager gave me a "we owe" for the radio system. I called to set up the service, but now I'm being asked to leave my car. No one knows how long it will take. The dealer only offers a 15-mile Lyft ride for service appointments. So now I have to be without a car for who knows how long and pay for Lyft or Uber from PA to NJ.

FIRST CAR- Santa Fe 2017, financed on 10/28 at Hamilton Honda. I've been experiencing issues with the car every month since I got it. When I was about to take the car home, the check engine light was on. The salesperson mentioned that it might be because the car had too much gas. Instead of taking the car, I left it for the dealer to find the issue. The next day, the check engine light was no longer visible. I started driving the vehicle for a few weeks, but then I noticed a problem with the radio. It would randomly cut off, causing the radio to lose power. I immediately took it to the shop, and they told me there was an issue with the battery, which they fixed. However, when I picked up the car, it still had the same issue. I left it there until they called and said that the bolt they replaced wasn't tightened enough. Around 12/22, the vehicle suddenly shut off and lost all power. The doors wouldn't lock, and the car wouldn't start. I had to tow the car to the dealer. I informed the salesperson and a manager, who was in their early to late 30s with glasses, that I didn't want to deal with the vehicle anymore because it was causing me a lot of anxiety. They said there was nothing they could do. They replaced a poor ground plate, but the fuel indicator continued to go off. So, I scheduled an oil change for 1/25, which the dealership completed. On 2/5, while driving, the vehicle suddenly wouldn't go past a certain speed limit. When I tried to turn the vehicle back on, it didn't have any power. I had to tow the car to Hamilton Honda. It turns out that all four spark plugs were damaged due to water getting into the engine. I contacted my insurance company (Progressive), and an adjuster came out to perform multiple compression tests. They found no water in the engine. I feel like I'm being denied any help. I'm still paying for the car, insurance, and using Uber to commute between my two jobs. It's frustrating that no one has reached out to me, and when I try to call, no one answers the phone. MF told me to fill out another credit application in the finance department. The powertrain warranty is only valid for the new owner for 10 years or 100,000 miles. As the second owner, I only have a 5-year warranty. I'm extremely frustrated with how unfair this situation is.

I saw a 2014 Honda Accord for sale at Hamilton Honda for $11381. I called to inquire about its availability and the tax implications since I'm from out of state. The receptionist promised to find out and return my call. True to her word, she confirmed the car was available and I'd only be responsible for Pennsylvania sales tax. After a 45-minute drive, I test drove the vehicle, submitted my documents, and then endured a 4-hour wait to meet with the finance officer. Prior to that, the salesman pitched several additional services, including warranties and tire protection, which I declined. When tallying the total cost, he included a $699 documentation fee, unfamiliar to me. He claimed it was standard, but a quick search revealed it's an excessive charge, with the average in New Jersey being around $300. Frustrated but exhausted, I agreed to the fee. The finance officer was less than pleasant. I paid with cash from an insurance payout due to a previous car accident. Then, despite providing proof of insurance, they pestered me for an updated insurance card for 12 days, even though legally they had 30 days to process it. The salesman even claimed his job was at risk over this. It was an ordeal that one would hope a $699 fee would avoid.

I started looking for a car in October. After researching different vehicles, I decided on a *** Escape SE. I called various dealerships in my area and in *** and made an appointment with Hamilton Honda at *** in Hamilton. . I initially spoke with their internet sales department, and when I arrived for my appointment on Tuesday, October 26th, I met a salesman named ***. He was kind, somewhat attentive, and professional during my purchase. Since I had already made up my mind about the 2015 *** Escape SE that I saw online, there wasn't much he needed to do. I bought the vehicle and signed the paperwork on Wednesday, October 27th. I picked up the vehicle on Friday, October 29th, after they finished some detailing. When I arrived to collect the vehicle, I met *** in the office. He took me to the vehicle, gave me the keys, and said "congratulations." There was no explanation of the features or how things worked. I was simply given the keys and drove away. On Monday, November 1st, I contacted *** to let him know that my Bluetooth wasn't working. My phone wasn't connecting to the vehicle. He said, "when you come in to pick up your plates and registration, I can set that up for you." I responded, "Thank you, but it shouldn't be that difficult. I'm very tech-savvy and I've done this many times before." In the end, it didn't work. I made calls, sent emails, and followed up for two weeks. Eventually, I took my vehicle to a *** Dealership in ***, *** for a recall and asked them to check the issue. They determined that an A Pin module was needed. I reached out to my salesman and spoke to ***, the Assistant Manager, who then spoke to the *** and ***, Director of used cars. They told me that it's not their responsibility since the car advertised the feature, but it wasn't working when the vehicle was sold to me. I'm not a happy customer.