Hammacher Schlemmer’s earns a 1.5-star rating from 34 reviews, showing that the majority of specialty shoppers are dissatisfied with unique products.
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Replied
Coupon rejected after order was placed
Placed an order on their Web site for $179.90 on 03/13/2011 using a promotion code for free shipping for any order $99+. The code was accepted, and the order confirmation e-mail showed $0.00 for shipping. However, the shipping notification e-mail I received two days later included a new charge for $22.95 for shipping. My e-mail request for a refund was rejected simply as "this shipping code was expired". A subsequent phone call yielded the same response, and an explanation that their Web site "just takes orders" and was not connected to their order processing system. (That, to me, is their problem, not mine.) The cust service rep said there wasn't anything she could do but, upon my insistence, offered to have my request reviewed and call me back with the final outcome. That was 24 hours ago and no calls yet. In the meantime, I received another e-mail from them re-stating that "as the code has expired, the postage will not [be] refunded." I do a lot of Web shopping and haven't had anything like this happen before. Very disappointed. At the minimum, they should have contacted me before adding the $22.95 fee. (I double-checked their Web site and didn't find any stated policy that'd allow them to modify an order on their own.)
The complaint has been investigated and resolved to the customer's satisfaction.
On behalf of Hammacher Schlemmer, please accept my apology for the length of time it continues to take to resolve this issue. We pride ourselves on our ability to exceed customer expectations and clearly this time we missed the mark. At you earliest convenience, please contact me directly at 513.860.4570 ext 2320 or by email at MarquesH@hammacher.com. I would appreciate the opportunity to personally review your concerns and ensure a proper explanation of our shipping and service fees.
Sincerely,
Marques W. Harrold
Sr. Manager, Customer Service.
Shipping policy
I ordered a .70 pd item on July 11th. I choose the UPS shipping for $11.99. The shipping portion of the website published an estimated 3 - 5 business days to delivery.
It took 8 - 10 business days, because HS chooses to ship via UPS Basic, which means the item is transferred to USPS for the last leg of the trip.
I am upset because HS doesn't disclose they are using UPS Basic ahead of time, which also means there is no possible way for HS to fulfill the implied promise of delivery within 3 - 5 business days. I requested a refund from customer service and suggested updating the website to more correctly disclose their shipping practice. Unfortunately, my requests were denied.
I am posting this in hopes of helping future HS customers realize proper expectations. We paid a premium for shipping (I know because I ship with fedex and ups daily, so I audited the cost). The website says "Shipping and Service Charges include apportioned shipping, order processing, packaging, returns processing, credit services, customer service and other costs related to serving you at your home." I would like to exercise my access to credit services. :o)
Good luck all. In the future I hope I to find similar products elsewhere, so I can avoid future business with HS. Maybe karma will visit HS in the form of a Tort lawyer interested in a class action lawsuit.
Shipping Rates and Policies
ULTA.com ships to Continental U.S., Alaska, Hawaii, U.S.Territories, PO Boxes, and APO / FPO addresses. ULTA.com does not ship to international locations.
FREE Shipping Promotions
•Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard Shipping service only.
•FREE or discounted shipping is awarded when the merchandise total (excluding taxes and gift cards purchased) is over the dollar amount in the promotional copy. All denominations of Gift Card purchased-only orders ship FREE
•FREE or discounted shipping is available in the continental U.S. only, and excludes PO Boxes and oversized packages.
Shipping Methods, Costs, and Delivery Times
Shipping Method Shipping Cost ULTA Processing Time Carrier Transit Time TOTAL DELIVERY TIME
Standard Shipping $5.95 1 to 2 business days 1 to 6 business days 2 to 8 business days
UPS 2nd Day Air $9.95 1 to 2 business days 2 business days 3 to 4 business days
UPS Next Day Air $16.95 1 to 2 business days 1 business day 2 to 3 business days
STANDARD SHIPPING = UPS BASIC! DON"T BE FOOLED AND DON" BE FOOLISH LIKE I WAS!
Ulta pulled the same basic BS on me. To add insult to injury now my package has disappeared (1st time ever have a problem with UPS) and now I have to deal with a whole another process and delays. I am super disappointed all around with both parties. I had a package to mail this weekend too. I was going to send it UPS but now I am going to USPS to send it because I have lost faith in UPS delivery reliability.
Replied
Terrible customer service
Ordered freshly cut Xmas tree to be delivered 12/7 to 12/13/2009. Shipped 12/9 from NC and provided tracking number. E-mailed 5 separate customer reps and spoke with 3 others. The tracking number was wrong. Customer service told me (1) vendors don't provide tracking numbers; (2) don't know where this came from on our website; (3) despite all it will be there by 12/13 (Sunday) when UPS doesn't deliver on Sunday so call us afte 8pm on Sunday; (4) it is the right number and you should call UPS (I did and they told me the number does not exist); etc., etc. Finally talked to a supervisor on Saturday and she discovered the number was input wrong and the tree would not arrive n time. Rebated shipping charge...smasll consolation for a handicapped child who knew it would be there for tree trimming on Sunday...a totally incompetent customer service department which simply doesn't care. Would NEVER do business with this high end online retailer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fred H. Berns
General Manager
Hammacher Schlemmer
Happens in Canada too.
They didn't say where the product was made in the catalogue advertisement. It was, however, stamped in big red letters on the box the item was in. The quality reflects the 3rd world country where it's made. Never would have ordered if all the information was in the catalogue description. Returned them immediately. Then I paid interest on the purchase price while wating on the refund. That was weeks after I shipped them back. Oh, and did I mention the shipping costs I had to eat to find out the inferior quality of this item? All in all really bad service for Canadians as well. Cost me approximately $50.00 (those pesky shipping & interest charges) to learn to NEVER deal with Hammler Schlemmer again.
I entirely agree with the complaints about Hammacher Schlemmer customer service. I ordered a beach chair from them in early April. It arrived within a reasonable period, but when I opened the box, it was defective. I sent it back, and they promised to ship a replacement in early June. Early June came, I called, and was told, "Oops, it didn't come in to the warehouse." They gave me a new shipping date of June 30. I called on that day, and they had no idea whether it had arrived in their warehouse or not. They told me to call back the next day. I did, and again, all they could say was that their computer did not show it arriving. I said, "I've waited 90 days now. How about calling over to the warehouse and see if it arrived." They said, "We're not allowed to do that." I said, "Okay, what about going the extra mile since it has been 90 days with two missed shipping dates and find out a good and realistic date that it will arrive. They said, "Nope, we can't do that either." When I asked, "Well what can you do?" Their answer was, "We can give you technical information on the product, but that's it." They did not care whether I got my chair or not, and they had no one in the company they could (or would) refer me to who did care. If I ran my business that way, I would be out of business in about a week.
Like the consumer with the Christmas tree issue I too have been VERY unhappy with Hammacher Schlemmer and would never do business with them again. I ordered a Personalized Jigsaw Puzzle from them, they charged my credit card and I received a notice that it had shipped via UPS a month ago. UPS has no record of the item and the tracking # I was given is invalid. It's been more than 6 weeks since I ordered and still no answers. I have emailed and spoke to customer service to no avail. The best they can tell me is to try to re-order. Because this item was personalized there is a 4-6 week delivery so no Christmas gift. I have been given the runaround at every junction and now foresee a problem getting my money back. I would suggest EXTREME caution to anyone considering ordering from this company.
I Was VERY HAPPY with my experience with Hammacher Schlemmer!
While I realize that there may be some problems from time to time, with every company, I have to say that I WAS VERY PLEASED with my purchase and my experience with Hammacher Schlemmer's customer service. I had ordered 2 Power Failure lights from this company 2 weeks ago, this past Thursday. The next morming (Friday), Hammacher Schlemmer's Customer Service representative called me to clarify how many of these lights I wanted, since it showed 3 order numbers for the same product. I told them that I only wanted 2 of these lights, and I have had a problem in the past, when ordering online from other companies, of having fine hand tremors, that caused extra orders to go through. They were very nice about this, and cancelled the extra orders. I was very appreciative that they called to check, and and to verify the quantity that I wanted before my order was shipped.
I received my Power Failure lights in a timely manner (7 days from my intial order). I am also very pleased with these lights.
I will definitely order from them again!
rpf - West Monroe, LA
Dear Mr. Fred H. Berns,
Good day to you! It's a good pleasure to know your esteemed name and comapny through one of our clients!
We would take this nice chance to introduce our company, A.A.A. Beauty Supply Co., Ltd., to you for your consideration. Our company was founded in 1983 by Mr. Box Shih, General Manager. He is a professional technician in the field of Hardware of Taps and Houseware of Bathroom Mirrors & Bedroom Vanity Mirrors for more than 26 years.
The Bathroom Mirrors are our main products. Mr. Shih developed the first Touch and Sensor/ Touch-Free Lighted Mirrors in Taiwan, and has been developing some modern Lighted Mirrors with dimmer light tone. If your esteem has a little time then please visit our website at http://www.mirrors.com.tw to learn more about our company and running lines. Moreover, our company also welcomes OEM & ODM orders.
Looking forward to receiving your valued comment and having a great weekend!
Best Regards,
Vickie Hsiau
Sales Department
A.A.A. Beauty Supply Co., Ltd.
No. 773, Chang-Tsao Road, Changhua City,
Changhua County, 50067 Taiwan, R. O. C.
Tel: [protected]; Fax: [protected].
e-mail: marketing@mirrors.com.tw
URL: www.mirrors.com.tw
Real rip off!
I wish to raise the following experience of downright overcharging done in a misleading and (my opinion) dishonest manner.
On 27 Oct 07, I placed an internet order with HAMMACHER SCHLEMMER for an electronic scrabble dictionary priced at $49.65. The website did not quote shipping charges but from previous experience I expected a reasonable charge between $20 and $40 ((maximum). I had no sooner confirmed the order when my credit card account registered a charge of $161.65.
On Monday 29, I contacted the company by e-mail requesting the reason for such an exorbitant charge. I was advised on the next day that $111.70 was for shipping and handling charges. I then attempted to cancel the order but was informed that it had been shipped but that they would try to cancel it. They then advised me to take the following action: quote-refuse delivery on this item or mark return to sender and the package will come back to usa. I then attempted to negotiate a more reasonable shipping charge on the basis that other suppliers usually charge less than $40 and that it seemed senseless to send the item back.
The response to my proposal was as follows: quote -The package has already been returned to us. A refund in the amount of $49.95 was applied to your Visa card. Shipping and handling is nonrefundable and nonnegotiable. Please contact me if you need further assistance. I have now paid them $111.70 and received nothing but delayed responses and aggro!
I strongly warn anyone dealing with this company to be extremely careful as they are not only overcharging but have also adopted a very high handed attitude and are definitely not customer orientated or customer friendly! In any event, their charges are exorbitant as I have purchased the item new from eBay for a total charge of $72 – LESS THAN HALF THE PRICE CHARGED BY HAMMACHER SCHLEMMER!
This was a very expensive lesson and I do not believe that such companies should or will continue to exist in the long term. I hope that this serves to expose them.
The complaint has been investigated and resolved to the customer’s satisfaction.
...above is self explanatory...
I ordered this item but never received it
I would like to have this Item
Jennifer Dencklau
I ordered a musical caterpillar for my grandson for Christmas. I was informed that there was a shipping rebate and if I filled out some paperwork, I would get shipping refunded. What it didn't say was I would be joining some rewards program. I received an email a few days later saying my rebate check was being mailed. I NEVER received the check and then 30 days later, my credit card was charged $14.95. When I called Hammeracher, the first woman hung up on me. The second person I talked to was very rude and said she would "cancel my membership". I said can you reverse the charge on my credit card, but it still is on my credit card. Guess I will have to dispute it with my credit card company. Please beware...this company tries to scam people...especially senior citizens!
WORST ONLINE WEB STORE AROUND!
Here's how these fools do business with Canadians.
The online web store is like a "venus fly trap" It seduces you with it's apparent ease of use...this is becuase it really is no more than an information gathering device for "HAMMER IT TO YOU AND SCHLEPPER"
Even when you successfully complete your checkout, and you have in hand a checkout receipt, followed up by an emailed order confirmation with the same total, you will have a nasty surprise coming to you later...In our case, the addition of 100.00 dollars in extra freight charges on an order that was completed with the shopping cart accepting a valid "HAMMER IT TO YOU AND SCHLEPPER" coupon code!
When we complained to "HAMMER IT TO YOU AND SCHLEPPER" we are told to take a hike as we should of navigated our way to the hidden fine print page that says in effect...We can shaft you after the fact with absolutley no advance warning or option, to decide if you in fact as a consumer, want to pay this additional freight! They just tack it on!
Remember, a good online retailer would and should contact the customer if additional charges to an online order may be incurred, not just jamming them on and telling you to take a FLYER!
In Closing, any Canadian who buys of these irresponsible carpet baggers...This is the way they were probably doing business in 1899!
should exercise extreme caution! If you must buy from them, Call your order in and get a total first. Though with these people they would probably still try to stick some additional amount on after the fact!
"HAMMER IT TO YOU AND SCHLEPPER' stay away from them!
Hammacher Schlemmer Reviews 0
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About Hammacher Schlemmer
One of the things that sets Hammacher Schlemmer apart from other retailers is its commitment to quality. The company carefully selects each product it sells, ensuring that it meets the highest standards of quality and durability. This means that customers can trust that they are getting products that will last for years to come.
In addition to its commitment to quality, Hammacher Schlemmer is also known for its exceptional customer service. The company's knowledgeable and friendly staff are always available to answer questions and provide assistance, whether customers are shopping in-store or online. Hammacher Schlemmer also offers a generous return policy, making it easy for customers to exchange or return products if they are not completely satisfied.
Another thing that sets Hammacher Schlemmer apart is its innovative approach to retail. The company is constantly looking for new and exciting products to offer its customers, and it is always on the cutting edge of technology and design. Hammacher Schlemmer was one of the first retailers to offer online shopping, and it continues to innovate with new features like virtual reality shopping experiences.
Overall, Hammacher Schlemmer is a trusted and respected retailer that offers high-quality products, exceptional customer service, and innovative shopping experiences. Whether you are looking for electronics, home and garden items, personal care products, or anything else, Hammacher Schlemmer is the place to go.
Overview of Hammacher Schlemmer complaint handling
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Hammacher Schlemmer Contacts
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Hammacher Schlemmer phone numbers+1 (800) 321-1484+1 (800) 321-1484Click up if you have successfully reached Hammacher Schlemmer by calling +1 (800) 321-1484 phone number 0 0 users reported that they have successfully reached Hammacher Schlemmer by calling +1 (800) 321-1484 phone number Click down if you have unsuccessfully reached Hammacher Schlemmer by calling +1 (800) 321-1484 phone number 0 0 users reported that they have UNsuccessfully reached Hammacher Schlemmer by calling +1 (800) 321-1484 phone number+1 (847) 581-8739+1 (847) 581-8739Click up if you have successfully reached Hammacher Schlemmer by calling +1 (847) 581-8739 phone number 0 0 users reported that they have successfully reached Hammacher Schlemmer by calling +1 (847) 581-8739 phone number Click down if you have unsuccessfully reached Hammacher Schlemmer by calling +1 (847) 581-8739 phone number 0 0 users reported that they have UNsuccessfully reached Hammacher Schlemmer by calling +1 (847) 581-8739 phone number
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Hammacher Schlemmer emailsfberns@hammacher.com100%Confidence score: 100%Supportmarquesh@hammacher.com100%Confidence score: 100%Supportcustomerservice@hammacher.com100%Confidence score: 100%Supportpr@hammacher.com91%Confidence score: 91%Communicationcorporateorders@hammacher.com83%Confidence score: 83%Salesbuyer@hammacher.com81%Confidence score: 81%Salestech@hammacher.com79%Confidence score: 79%
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Hammacher Schlemmer address9180 LeSaint Dr., Fairfield, Ohio, 45014, United States
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Placed an order on their Web site for $179.90 on 03/13/2011 using a promotion code for free shipping for any order $99+. The code was accepted, and the order confirmation e-mail showed $0.00 for shipping. However, the shipping notification e-mail I received two days later included a new charge for $22.95 for shipping. My e-mail request for a refund was rejected simply as "this shipping code was expired". A subsequent phone call yielded the same response, and an explanation that their Web site "just takes orders" and was not connected to their order processing system. (That, to me, is their problem, not mine.) The cust service rep said there wasn't anything she could do but, upon my insistence, offered to have my request reviewed and call me back with the final outcome. That was 24 hours ago and no calls yet. In the meantime, I received another e-mail from them re-stating that "as the code has expired, the postage will not [be] refunded." I do a lot of Web shopping and haven't had anything like this happen before. Very disappointed. At the minimum, they should have contacted me before adding the $22.95 fee. (I double-checked their Web site and didn't find any stated policy that'd allow them to modify an order on their own.)
You tried to get away with using an expired free shipping code and they caught it.