Handy
Reviews and Complaints

I recently had an experience with Handy that left me feeling frustrated and disappointed. I had ordered a power lift recliner from Wayfair on July 31st, but realized shortly after that I had forgotten to include unpacking, assembly, and setup service. I contacted Wayfair on August 2nd to have them add it to the order, and they in turn contacted Handy to book the service. The delivery date was set for August 9th, which was coming up quickly.

However, as the delivery date approached, I still hadn't heard anything from Handy or Wayfair about the service. I contacted Wayfair again, and they told me that they had sent a request to Handy but had received no response. They sent the request again and gave me an email and contact number to try to get in touch with Handy myself. Wayfair also moved the delivery date up to August 6th.

Despite my efforts to contact Handy, I still hadn't heard anything from them by the time the chair was delivered to my driveway on August 6th. I had to move it out of the rain and wait for Handy to send someone out to set it up. Finally, on August 9th, Handy scheduled the booking and sent out one person, Julian, to do the job.

Julian was great, but he had no handtruck to help him move the 107 lb chair up the stairs to where it needed to be set up. He managed to do it using my handtruck and sheer strength, but he told me that this was not unusual for Handy. I was grateful to Julian for getting the job done, but I was left feeling frustrated with Handy's lack of communication and poor management and scheduling skills.

Overall, I would not recommend booking with Handy based on my experience. While Julian was able to get the job done, the process leading up to it was a nightmare due to Handy's lack of communication and poor organization. If you're looking for a reliable service, I would suggest looking elsewhere.

I gotta say, I'm not too impressed with Handy. I hired one of their pros to install a massage chair for my customer, and within hours of the install, the footrest fell off. Not a great start, right? So I reached out to their customer service, and they offered me a $20 credit for my next booking. Okay, fine, but when I clicked on the link they sent me, it took me to the booking page where I would have to pay again. What gives? I was confused, so I emailed them back asking why I would have to pay again. No response. Normally they're pretty responsive, but not this time.

I sent them a few more emails, but still no response. It's like they're good until there's a problem. Their website says they'll send another pro to make it right if you're not happy with a job, but that doesn't seem to be the case for me. I even asked them to send the same guy back to fix the problem, but they didn't do that either. It's just exhausting working with them. Their customer service is terrible.

Update: I finally got a response from them, and they said they're going to refund me $20. Why only $20 when I paid $79 for a job that was badly done? This company is a joke.

Another update: Now they're telling me I need to file a claim and provide proof of ownership, value of the item, and the damage. This happened yesterday. Shouldn't they have some kind of record showing I booked a service with them? I even sent them a photo of the damage. All I want is a full refund on the booking, but they'd rather put me through this painful process to discourage me. I had to hire someone from HOMEADVISOR to fix the problem, and that cost me $93. Beware of this company. They're very dishonest. I don't know how they're still in business.

They came early after a phone call asking if that was okay, which I appreciated because a 12-8 window is crazy when people have lives. The guy that installed my bed arrived, he was nice enough and he was hard working, and he did a very nice job with the install. I was very pleased with his work. The stars on my review are a direct reflection not of the person who did the install. There was another guy that showed up about 15 mins after the first guy arrived with a clip board and said he was with Handy, which was confusing and I told him at first he was double booked because the guy was already in my house working. He explained to me he was there to kinda oversee the job, so I let him in and he handed me a piece of paper to fill out. Then started asking me all kinds of personal questions, which made me feel super kuncomfortable. As I floated around my house doing my daily chores he just kinda sat around my house and it was bizarre. He wasn't helping the other guy and wasn't even in the room helping him - it felt off. Thankfully, The contractors who are working in my backyard showed up and then he left so I was like thank God. He ended up coming back towards the end of the job and again just milled around my house. He did end up helping the other guy at the very very last five minutes. But it was awkward for me at that point- I saw no reason for his presence here. Lastly, when they left, they left a huge mess on my carpets, like those little annoying styrofoam balls everywhere. I had to vacuum the room that they worked in and the leading hallway. I paid $190 for this service. Every other contractor that's ever been in my house for various reasons fully clean up after like they were never here. It was disappointing. I won't use them again.

I was really excited to use Handy because I had heard so many great things about them. I was looking forward to having my bed installed and finally getting a good night's sleep. The guy who came to install my bed was really nice and hardworking. He did a great job with the installation and I was really pleased with his work. However, my experience with Handy was not all positive.

Another guy showed up about 15 minutes after the first guy arrived. He said he was with Handy and was there to oversee the job. I was confused because the first guy was already in my house working. The second guy handed me a piece of paper to fill out and then started asking me all kinds of personal questions. I felt really uncomfortable and didn't understand why he was asking me these things. He just sat around my house and didn't help the other guy. It was really strange and made me feel uneasy.

Thankfully, the contractors who were working in my backyard showed up and the second guy left. He came back towards the end of the job and just milled around my house again. He didn't help the other guy until the very last five minutes. It was really awkward and I didn't see any reason for his presence there.

When they left, they left a huge mess on my carpets. There were little styrofoam balls everywhere and I had to vacuum the room they worked in and the leading hallway. I paid $190 for this service and was disappointed that they didn't clean up after themselves like other contractors have done in the past.

Overall, I was pleased with the work that was done, but my experience with Handy was not all positive. I don't think I will use them again because of the uncomfortable situation with the second guy and the mess they left behind.

I recently had an experience with Handy, and let me tell you, it was not a good one. As a small business owner in the plumbing repair industry, I received a text from someone named Robbie who claimed to have a friend in need of a tankless water heater replacement. He asked for an estimate on labor costs only, and we agreed to meet at the home to take a look. However, when I arrived, I quickly realized that it was not a tankless unit that needed replacing. I explained the options to the homeowner, who I thought was Robbie's tenant at the time, and we settled on a regular 50 gallon water heater.

Later that Friday, Robbie, who turned out to be a Handy.com representative, still insisted on a tankless estimate. I had no idea he worked for Handy at this point and thought he was just a friend of the homeowner. It wasn't until Sunday evening that I found out the truth. In the past, I had dealt with Handy before, where I had to threaten to remove my $2700 water heater install to be paid. When I called Robbie out on his deception, he claimed that Handy had gone through major management changes and that they couldn't get any plumbers to accept jobs from them. He promised me half the payment up front by 9am Monday morning, but when that time came and went with no payment, I called him out on his lies. He threatened to tear up my contract, even though he was the one who had lied from the start.

Later in the day, I tried to contact upper management at Handy, but it was impossible to get through. This company is nothing but a bunch of liars and scammers, and I urge anyone considering using their services to beware. It's clear that they have no respect for their contractors and will do whatever it takes to get what they want. As a small business owner, I cannot afford to waste my time with companies like this, and I hope that others will take my experience into consideration before working with Handy.

I gotta say, I was pretty bummed out with the clean service I got from Handy yesterday. It was my first time using their service and I was really hoping for a top-notch experience. I decided to go for the 3 month plan because I wanted to take the hassle out of cleaning and I trusted that Handy would take care of everything. Unfortunately, my experience with the pro Charney left a lot to be desired and I ended up cancelling my plan. They charged me $99 for the early cancellation, which was a bummer, but what really got me was that they didn't deliver the cleaning service that they promised.

I mean, come on. The kitchen floor and counters were still dirty after Charney left. And don't even get me started on the furniture surfaces. I attached some pictures so you can see for yourself. What gives?

Here's what happened. Charney was doing a pretty good job in the bathroom while I was home, but I had to leave for an appointment. When I got back, all she had done was the dishes and vacuumed the carpet (which wasn't even done very well, if I'm being honest). The kitchen was still a mess and the furniture was still dusty. I feel like I got taken advantage of, you know? Like maybe Charney saw the tip I left on the table and just rushed out after I left.

Look, I'm hiring someone to clean my place because I want to be able to make my appointments. I don't want to have to supervise them to make sure they're doing their job properly. I need a pro who's going to do a good job, plain and simple.

What really grinds my gears is that Handy keeps saying that it's their policy not to refund the early cancellation fee, but they conveniently forget to mention that it's also their policy to deliver a complete cleaning service. Which, by the way, they didn't do. And to top it all off, they don't even have a phone number you can call to talk to customer service. Everything has to be done through email. What a pain.

After a lot of back and forth with emails, they finally agreed to give me a free cleaning service for my next visit. But honestly, I don't think I'll be using their service again. I wouldn't recommend them to anyone looking for a reliable cleaning service provider.

I want to share my experience with Handy, and I must say it was not a good one. I had been using their services for about a year and had pretty good results until one day, one of their housekeepers stole my wife's $2,500 wedding band. I was devastated, but I kept my cool and contacted Handy to report the theft. Initially, they were helpful, and they told me that the housekeeper had been terminated. They also provided me with details about how to file a claim, and everything seemed normal.

However, things took a turn for the worse when I requested that Handy cover my loss, which they initially said they would do via email. They went completely dark and refused to even reply to me. I had to file a police report, which was very painful and time-consuming because of COVID, and then I completed all the required claim forms provided by Handy. Despite all my efforts, they ignored my emails, and I couldn't even get the courtesy of a reply. I have emailed their customer care team and claims team COUNTLESS TIMES, and I cannot even get the courtesy of a reply. It has become clear that their strategy, which is a truly shameful and disgusting approach, is to just ignore you and hope you go away. Note that they HAVE NO PHONE NUMBER for you to call, so you are at the mercy of their terrible email support, which is nothing but a black hole. They claim to aspire to respond in hours, but I assure you they do not. This is all a lie.

In my opinion, this is a company that has no morals. They DO NOT CARE about their customers, and they are a shameful and greedy company that shirks responsibility to save a few bucks. I would advise anyone to STAY AWAY FROM HANDY. They have terrible housekeepers that steal, and they will not help their customers when they experience a loss. My experience with Handy was awful, stressful, and terrible, and I would not recommend them to anyone.

I recently tried out Handy for cleaning services after having a positive experience with their handling of a missed appointment for furniture building. I decided to sign up for their cleaning services and opted for a 6-month plan for $125. I was pleased to see that the longer the period of time you sign up for, the lower the price becomes. However, after my second visit, I was surprised to see that I was charged $146.17. When I reached out to customer service to inquire about the discrepancy, I was informed that it was due to a credit on my account. While I appreciated the credit, I was not willing to pay $146 for only 2 hours of cleaning.

To my surprise, I was informed that I was actually paying by the hour, which was not explained to me when I signed up through the app. This meant that I had paid for 8 hours of cleaning, but only 4 had taken place. I requested a refund for the hours not worked, but was informed that they have a minimum of 3 hours. The customer service representative suggested that I select some "add on" services to round out the time, but I still wanted a refund for the 2 hours that were not worked. I also requested that my future bookings be made for 3 hours.

Unfortunately, my experience with customer service was not great. I had to interact with 5 different representatives, and it seemed like none of them took the time to read through the previous correspondence. One representative, Alexa, was able to solve the problem, but her work was undone by her incompetent co-workers. Eventually, my time was extended to 4.5 hours, but no refund was issued, which only made the problem worse.

I was then told to talk to the cleaning professional about add ons after they finished the 2-hour cleaning, which seemed like a shady business practice to me. I don't like being misled, and I don't appreciate shady business practices. While they eventually refunded my money, they still charged me a cancellation fee, even though they had wasted so much of my time. I was also informed that since my booking was in the future, they couldn't change it, so I would have to reach out to them to adjust the price for the rest of my bookings.

Overall, my experience with Handy was not great. While I appreciated their handling of the missed appointment for furniture building, their cleaning services left a lot to be desired. The lack of transparency about their pricing structure and the shady business practices left a bad taste in my mouth. I would not recommend using Handy for cleaning services.

I signed up for Handy for six months and was excited to have a cleaning service to help me keep my house tidy. However, my first experience with Handy was not a good one. The person who came to clean my house admitted that he had never cleaned a house before, which was concerning. He forgot to clean an entire bathroom, dumped his dirty mop water in my sink, and left another toilet untouched. I had to go behind him and clean a lot of things myself. I contacted Handy to let them know about my bad experience, and they gave me half my money back as a credit to use towards my next visit.

Despite my bad experience, I decided to give Handy another chance. Unfortunately, my second experience was even worse than the first. The person who came to clean my house did not clean any of my four toilets properly. He only cleaned the seats and left the bottoms dirty. He also did not vacuum any of my floors and only swept them. My shower still had hair in the drain and soap scum on the glass door, and there was mold and soap scum in the corners. My garden tub still had a ring around it, so it was not touched. It was as if no one had even come to my house. I contacted Handy again, and they offered me the same deal of half off my next visit. This was unacceptable to me, and I asked them to send someone back out to make it right or to give me a full refund so I could hire someone else to do the job correctly.

Unfortunately, Handy has not contacted me back, and I have not been able to talk to anyone on the phone. I just want to cancel my plan and get a refund, but Handy has a $90 cancellation fee, which is ridiculous since I did not receive good service on either of my visits. I had a third job scheduled, but I had to cancel it due to Covid. I have a credit for that job waiting to be used, but I do not want to use it. I just want to cancel my plan, but there is no way to do so because there is no one to talk to on the phone.

Overall, my experience with Handy has been very frustrating. The cleaning service was not up to par, and the customer service has been lacking. I do not recommend using Handy, as it is impossible to get out of and if you have a problem with the work that's done, there's no one to contact to fix it other than to give you some portion of your money back, which is unacceptable when the job is not done at all!

I gotta say, I'm not too impressed with Handy. I shelled out a whopping $180 for a house cleaning service and boy, was I let down. The first person they sent never even bothered to show up, and when I tried to contact her, she was all over the place, talking about being robbed by the company and accusing me of reporting her for not showing up (which I didn't, by the way).

The second person they sent cancelled on me just 20 minutes before the appointment was supposed to start. I was starting to get pretty frustrated at this point, so I contacted Handy and asked for a refund and to cancel my 6-month commitment. They did give me a credit of $10 for each no-show, but then they had the nerve to tell me that they were going to charge me $99 for cancelling early. Like, what? You guys aren't even fulfilling your own agreement and you want to charge me for it?

So, I decided to give them one more chance and scheduled a third appointment. And guess what? They were 9 hours late to the appointment. I mean, come on. At this point, I was beyond fed up. I contacted Handy again and they had the audacity to suggest that I switch to a monthly plan. Uh, hello? I'm already on a monthly plan. I just want to cancel it altogether.

Long story short, I basically paid $180 for nothing. I either have to keep paying them for the next 5 months so that I can clean my own house, or they're going to charge me $99 to cancel the plan. It's ridiculous. And to top it all off, the third person they sent finally showed up, but she was a mess. She showed up hours late, only partially cleaned my kitchen and guest bathroom, and never even touched the rest of the house. She even ate some of her own food before she started cleaning, and locked herself in my bathroom for who knows how long. And to add insult to injury, she sat on my living room floor and cried about not having enough gas. My husband had to put some gas in her car just so she could leave.

Honestly, I wouldn't recommend Handy to anyone. It's just not worth the hassle and frustration.

Handy is a service that claims to help you with your household chores, but in reality, it is a complete scam. They will set up your appointment for you, without your consent, and then charge you exorbitant fees for services that were never rendered. They will cancel your appointments repeatedly, and then charge you daily for the privilege of not showing up.

If by some chance you do receive a text from a housekeeper, it will be from a temporary number with no name or identifying information. They will not introduce themselves or call you, and you will have no way of contacting them. If you do manage to get in touch with them, they will not be at your house, and it is likely that they are just trying to see if you are home for nefarious purposes.

The whole thing is a scam designed to overcharge you for missed appointments. They will claim that someone came to your house, but in reality, no one ever showed up. They will cancel your service after charging you more than the agreed-upon price multiple times in one week, and then try to get you to review their service as a way of covering up their fraudulent activities.

If you try to cancel your service, they will send you a text two minutes before your appointment time, claiming that someone is coming to your house. The supposed housekeeper will text you from a temporary number, and when you ask who they are and where they are, they will not respond.

In short, Handy is a complete scam, and you should avoid them at all costs. They will try to steal your money and your personal information, and they will stop at nothing to do so. Do not fall for their bogus emails or fake computer notes, and do not give them any of your personal information. Stay safe and stay away from Handy.

Yesterday, I was on the phone for almost 3 hours trying to find out when someone was coming to my house. Every single person I talked to on the phone and online chat couldn’t find my order, was extremely rude, was condescending, refused to help, kept passing me to several other people. Then, as soon as I was on the phone with the company that I place my original order with to cancel my handy service, I received an email with an appointment. NO THANK YOU! After the hell this company put me through, I will never give my business to you and everyone is being made aware of everything! I am not the only person that has been treated this way by handy and I won’t be the last, sadly. However, I will make sure those I know will never go through this.

On April 14th, I bought an electric bicycle with a $49.00 fee from Handy to be put together on April 19th at 9:30 A.M.. The Tech text me at 8:56 A.M. saying that I have to reschedule because of the rain when it's not even raining outside. DO NOT USE HANDY FOR THEIR POOR SERVICE TO THE AMERICAN PEOPLE! They get an F for failure from me. My time is valuable and whenever I put a day for them, they need to deliver their word.

I just want to say that Handy is a TERRIBLE COMPANY. They are so beyond unreliable it's ridiculous. They scheduled me for a time and date, that they agreed that they can do. They then text me 3 hrs prior to my 9 am appointment and tell me they can't make it. I contact them and was able to reschedule the appointment. They confirmed in an email it was going to be set for the following day at 9 am. Later that day, I received a voicemail from on of their reps saying they can't make it. I called the Costco handy unit and the representative agreed that it was still active and advised that they are still going to come and show up. Following that conversation, the original representative who called me and left me a vm calls me back. He tells me again that they cant come. I then tell him that if he can't make the appointment, then I will be using another company. He then says it's okay they can do it for tomorrow. Tomorrow comes and I receive another text 3 hrs prior saying they can't come. I have requested a refund from Costco. You guys should consider using a better company than this one

Very uncomfortable to use them.
As a very busy person, I have no time for cleaning my house that's why I use their service. I have no time nor opportunity to look for a different service and being extremely disappointed continue using them. Even though there're probably other alternatives in my town, I have no idea, to be honest.
Their biggest problem is that they notify you about their visit one hour before. I often forget about this schedule and never keep it in mind, so if they started reminding me of it at least a couple of days before their visit it would be great.

I wanted to rent an apartment but I was to busy and did not have time to clean it myself so I went online and found Handy. They seemed trustworthy so I decided to hire them. I booked a cleaning and on the estimated date no one showed up!
I contacted Handy and they said that my booking was cancelled, they did not explain anything. They never bothered to contact me and tell! Terrible! But that's not the end of the story.
Recently they charged me twice for who knows what and no matter how hard I try they refuse to refund my money and claim they did not charge me! These people are real thieves, they did not keep their promises and they stole my money.
It is written on their website 100% money back guarantee but that is a lie! Avoid doing business with this criminal organisation!