Care.com
Reviews and Complaints

As someone who has explored the services of Home Advantage Living Assistance Services, LLC, I must say that the experience has been quite varied. While some users have found success in finding suitable caregivers for their loved ones, others have faced challenges with the pricing structure and customer service. It seems like there is potential in finding reliable assistance, but it may require some patience and thorough evaluation. If you are considering their services, it's advisable to carefully review all aspects before making a decision.

I like the program, however there is no place to write comments. I am going between my house in Denton, and my daughters house in Caddo Mills in Texas. I also am going back and forth to California so I need a caregiver who is flexible.

Stephany is an amazing caregiver as she does what she can do to make everybody feel at home or comfortable. Stephanie goes the extra length to make sure everybody's taken care of and everybody is OK. I would recommend Stephany any day.

I constantly have issues with my care.com account, and it is beyond annoying! I pay for these services + I feel like I get no where when I constantly call with the same issue weekly! I def. Should not have to go thru this! And I always do!

I used the site to find someone to help clean my house. I've found it easy to use and hired a really good housekeeper. My house has never been so clean. The chat feature on their Help Center was very useful when I had questions too. Great service that I'd recommend!

The only thing I don't like is I have to notify you to cancel after I just need some spring cleaning done. So I'm only interested in a one time purchase I did take advantage of the 20% off but it's expensive but it looks more trustworthy so I'm looking forward to a clean house very soon. Thank you!

It is an excellently formatted website. Ease of navigation; conveys security in transactions, Privacy for both Seekers and Applicants is protected,, yet flexible for quick communications.
All of the right Attributes. And, here's my favorite saying... It's a perfect wheel. Don't try to reinvent it!
Care. Com is 5***'s

I recently joined care.com and paid for the premium service so I could contact a nanny that caught my eye. Unfortunately, I didn't realize that it was a subscription service and was charged again recently. I immediately reached out to their customer service team to request a refund since I no longer needed the website. However, they refused to give me my money back and cited their terms and conditions which state that they do not offer refunds for cancellations.

I was disappointed with their response and felt like they were not willing to help me out. Despite my repeated requests, they kept insisting that I still had access to the service until 21/03 and that I should use it to find what I was looking for. However, I had already made up my mind and had no need for the site anymore.

To make matters worse, the customer service representative I spoke to online was very rude and unhelpful. When I asked him to refund my money, he abruptly ended the chat and said that there was nothing else he could do. I was shocked by his behavior and felt like I was being treated unfairly.

Overall, I was disappointed with my experience on care.com. While I appreciate the convenience of their service, I was let down by their lack of flexibility and poor customer service. I would caution others to read the fine print carefully before signing up for their premium service, as it is a subscription and not a one-time payment.

I recently had a bad experience with care.com and I have to say, I'm not impressed. First of all, the name of the company is a bit misleading. I mean, they're called care.com, but do they really care? I'm not so sure. Let me explain.

I signed up for a one-month subscription with care.com, but when I tried to cancel it before the month was up, I ran into some issues. They kept billing me at the higher rate, even though I had already paid for the month. I tried emailing them three times to cancel my subscription without losing the month I had already paid for, but I never received a response. I eventually forgot about it, as busy moms tend to do, but care.com didn't forget about me. They kept billing me at the higher rate, even though I wasn't using their services anymore.

When I finally realized what was happening, I asked for a refund and sent several emails requesting it. But again, I never received a response. It's clear that care.com is more interested in making money than actually helping people find the care they need. They're a bunch of money-hungry, soulless people who don't care about their customers.

Honestly, I think someone needs to start a competing company that actually cares about its customers. It's frustrating to see a company like care.com be so careless and greedy. They're the last type of service that should be acting this way. It's time for them to shape up or ship out.

I've been a member of Care.com for a long time now, and I've always found it to be a useful platform for finding families to work with. I've even paid for background checks in the past, either on my own or when the parents offered to pay for it. I've never had any issues with the service, but recently they've made some changes that have left me feeling frustrated.

Starting in November 2021, Care.com began requiring an annual $15 fee for background checks, even if you're not currently looking for new clients. This is a big change from how things used to be, and it's definitely a burden for someone like me who doesn't make a lot of money as a childcare provider. I work for a weekly rate, so having to pay an extra fee every year is a lot to ask.

One of the most annoying things about this new policy is that it won't even let me see old messages unless the other member is currently active on the site. This is supposedly for safety reasons, but it feels like Care.com is just trying to control the entire process. I recently wanted to check on the original arrangement I had made with a couple I currently work for, but because they're not currently active on the site, I couldn't see our old messages. When I tried to contact Care.com for help, I didn't get any response at all.

It's frustrating to feel like my loyalty to Care.com means nothing. I've been a member for years, and I've always been a responsible and reliable caregiver. But now it seems like they're just trying to squeeze more money out of me, without any regard for the fact that I'm already struggling to make ends meet. I don't think I'll be continuing my business through them anymore, and I wouldn't recommend it to anyone else either.

I've been using care.com for a couple of years now, and I gotta say, I'm pretty frustrated with it. The site is set up in a way that makes it really hard to get help when you need it, and there's not enough protection for caregivers. It's not fair that potential clients can just stop responding to you without any consequences, but if you don't respond quickly enough, your profile gets docked. And we're the ones paying for this service! It's just not right.

Another thing that really bothers me is that they sell a premium membership with all these promises that just aren't true. They say you'll be able to see who's viewed your profile, but that's not the case. And they say you'll be bumped up to the front of the line, but that doesn't happen either. It's just a waste of money.

And don't even get me started on the site/app itself. It's so glitchy and unreliable. Sometimes I won't get messages for weeks, or they'll show up out of order. It's just a mess.

In the past six months, I've only had two people message me, and I've messaged so many people myself with no response. It's just not worth it. If you're looking for jobs, I'd recommend posting on Facebook or Nextdoor instead. Save your money and your sanity.

I'm a soldier who's currently deployed and I have two kids with special needs. My wife is a nurse and she needs some extra help with the kids. So, I decided to create a profile on Care.com to find a nanny who has a medical background and can work with our children's routines. I paid for the service, but then my account was shut down. I was surprised and confused, so I asked for a reason. They emailed me back saying they couldn't disclose the information. I don't know if there's false information about me or if my identity was stolen. I just want to take care of my family and not have to worry about anything else. But then Karen from the HOA started acting smug and made me feel even worse. Thanks for nothing, Karen.

Anyway, I looked up Care.com's reviews and it seems like they're not very popular. I'm glad I didn't have to work with them because they seem like a clown show. But to be fair, they did refund my money. So, I guess that's something. I'll be looking for another service to help my family.

Me and my partner signed up for Care.com in 2018 to find a babysitter for our 1-year-old. We were hoping to find someone reliable and trustworthy to take care of our little one while we were away. After a few days, the babysitter we hired said she needed to quit, leaving us in a tough spot. We were disappointed with the service and decided not to use it again.

However, recently we noticed a charge on our credit card from Care.com for $86. We were confused and checked our email to see if we missed anything from them. We also asked each other if we did anything with them, but we found nothing. We tried to log in to our account and found out that we have an active 'premium membership' that is billed quarterly. We were shocked to see that we've been charged between $78 and $86 for this service four times a year since 2018. We never used the service, and we never received any emails about upcoming payments, account renewal, or anything at all. Not one email.

This billing practice is predatory and hurts families instead of helping them. We are disgusted that a company with the name 'care' and a mission to help families find quality child care relies on such unethical billing practices to take money from families in need. It's not fair to charge people for a service they never used or even received any notifications about.

We reached out to customer support via chat, but there is no phone support available. The support representative just gave us a copy and paste of the ToS that states there are no refunds, and accounts are auto-renewed via the card on file. It's standard practice for these companies to justify their actions without considering the humans they are hurting. The support rep was kind enough to open a ticket with a supervisor, which we appreciate. However, we're not feeling very optimistic that there will be a satisfactory resolution here. We're hoping that Care.com practices what they preach and cares enough to refund at least some of our $1500+.

In conclusion, we don't recommend using Care.com. Their billing practices are unethical, and they don't care about the families they claim to help. It's disappointing to see a company with such a noble mission resort to such tactics to make money. We hope they change their ways and start caring about their customers.

I gotta say, I'm not too happy with Care.com. I mean, come on, $44 a month just to find a sitter in an emergency? That's just ridiculous. I think $25 would be a fair price, but no, they gotta charge an arm and a leg. I only signed up because my daughter needed help in another state and already had an account. But seriously, Care.com should be ashamed of themselves. Their overhead can't be that high, I know because I work in IT and I know the price of services. And don't even get me started on their background check prices. They charge way too much for those, especially considering they get a bulk discount.

The thing is, there are people out there who really need this kind of service but can't afford it. People who make minimum wage, or are going through a divorce, or have no other options. Care.com should partner with DHS or other organizations to help those in need. My daughter, for example, has three kids with autism and her husband is deployed. She needed a sitter for a work meeting, but the sitters on Care.com wouldn't respond. She had to miss a birthday party she helped plan for months because of it.

And what's up with Care.com's false advertising? They tout themselves as a last-minute emergency service, but their sitters don't even respond. I paid $80 and still got no responses or sitters. That's fraud, plain and simple. Care.com needs to either put more requirements on their sitters or lower their prices. Their sitters are making them look bad by not being reliable. Honestly, I don't think Care.com is worth the subscription fee. You get nothing for your money.

Care.com ain't the best website to find childcare, especially if you're looking for a long-term nanny to take care of multiple children. Most of the caregivers with profiles haven't been active on the site for over a month, and many of them have little to no availability. This is a huge waste of time and money, and it's frustrating to see that the site is filled with college students who have little experience and availability, especially during their school months.

Most of these young adults have no idea what they're doing, and they chalk up their babysitting or nannying experience to watching their younger siblings or cousins. This is not a site with actual true professionals in my opinion. And if you're lucky enough to find a caregiver who's willing to watch multiple children, they charge an insane amount of money, sometimes as much as $30 per hour! That's as much as I make hourly as a nurse, and it's just not worth it.

One of the nannies we found on Care.com was a complete disaster. She slept through her alarm and was over two hours late, and we couldn't even reach her. She also wanted us to sign a ridiculously long agreement and wanted us to provide income for her while we were on vacation so she would still have income?!?! She even wanted paid sick time! These are just outrageous requests for an in-home nanny. Any responsible adult would save money if they knew they wouldn't be receiving income for one week. She was only 21 years old, and she was immature and lacked life experience. She was terrible at communicating, and it was just a complete disaster.

Not all caregivers on Care.com are like this, but our experience has been terrible, and they won't even give us a refund. It's ridiculous! Any company should know and value the customer experience and do anything to make it right. Don't waste your time or money on Care.com.

This company, Care.com, is a complete disaster. Not only are they flooded with complaints similar to mine, but they also have the audacity to bill people during these hard times for services that were never asked for or authorized. It's absolutely outrageous! I've contested these charges with my bank and filed a complaint with my Local District Attorney Offices, Consumer Protection Unit, about the matter. I refuse to let them get away with this kind of behavior.

To make matters worse, when I posted about my experience, Care.com replied with a blatant lie. In 2018, I complained about their illegal billing practices and received an email from one of their customer service employees stating that my credit card would no longer be billed. Yet, they started to bill my card again in April 2019! These people are deceptively lying and stealing from their customers.

Thankfully, my Local District Attorney Office has taken on the matter and is investigating the company. If anyone wants to participate in what could be a class-action suit, email me at slurpppe at gmail. I'm not going to let Care.com get away with their illegal practices, and I encourage others to join me in seeking justice.

It's important to stay away from this company. They are not caring, despite their name, and are only interested in taking advantage of their customers. I will continue to update on the progress of my case and hope that others will share their experiences as well.

I've been trying to get in touch with you guys for a while now. I'm a Premium Member CAREGIVER, but my job lead list has been frozen for some time now. I've tried talking to the chat bots and customer service, but they keep suggesting ways to generate more traffic, which is not the issue here. I did some digging and set up an account to search for someone with all the services I offer, including the hourly and price range parameters and my ZIPCODE. To my surprise, I found my work profile 3 pages in, 45 profiles later, even with all the exact parameters. When I opened my profile, it clearly stated that I am "NOT AVAILABLE to book right now." However, nowhere on my profile does it suggest that I'm not available. It's a glitch in your system that was never updated after I re-signed up to be a Premium Member.

Moreover, the job postings from families are frozen, and they are not populating at all. I live in the Metro Denver area, which has almost 3 million people, and my profile used to get tons of traffic. Now, I get nothing. Please don't suggest ways to increase traffic to my profile. Instead, have an IT person fix my Public Profile and update this matter so it goes back to how this platform is supposed to work for a paying member. No explanation is needed. Just have them fix it. No apology is necessary. Just let me know (somehow) that someone read this, understands, and can prompt an IT fix.

This back and forth with no resolution is exhausting. The Chatbot Help Center is lackluster and not good customer service. They keep bouncing back ways to drive more traffic to my profile and even telling me to upgrade to a Premium Membership when I ALREADY HAVE ONE. This means something in the background software of your subscription service is NOT working.

I'm really hoping you guys can help me out here. I've even written this out several times in the Online Help Center, but there's no SEND button?! There is literally no way for me to even send this and get answers. So here I am, writing this review. Please help me out.

I joined to hire a housecleaner. The many membership options are confusing. They are constantly coming at you on screen. Why does it seem you subscribed to a background check option but that you also have to do or pay more to obtain them?

I quickly received 3 replies to my ad. It looked like completing the basic membership process would have allowed me to see the responses. While doing that, the Premium membership upgrade button either clicked itself or I clicked it by mistake. There was no further check out process that would have enabled you to correct it.

If you don't have a premium membership, they seem to have no way to contact them.

There seem to be a lot of applicants in my area, a large city. A large number of their pictures seem odd. Many have flowers behind their ears or flower wreaths on their heads. People wear those here on certain occasions but not in a housecleaning job ad. The clothes/facial expressions of a number of applicants seems out of wack for a housecleaning ad. [Years ago on Care.com a lot of pics looked like they came from dating sites in the Philipines or Thailand.] A fair number of applicants seem to charge unusually low prices.
A lot of them seem to be in a particular suburb, which is an expensive place to live.

Years ago on Care.com there was another cluster of applicants in another suburb near a military base, all young military wives with good English, most charging less than average.

I want to know if someone has a good running car. I can't seem to see that info. It just says they have "transportation" which is meaningless. 2 of 3 of the people who answered my add live pretty far away. That might not work. I also wonder why they can't get enough work closer by.

Care.com requires your valid birthday for "additional validation." ACTUALLY THERE'S MORE TO THAT. Years ago when I tried Care.com before, I gave an alternate birthday to protect my privacy & security. My membership was rejected, I believe because they were able to check this and it didn't match. They apparently passed this alternate birthday onto one of the credit reporting agencies who replaced my real birthday with it. When discovered later, it took some trouble to straighten out. Care.com needs to disclose that they do this to people. Don't they need our permission to check our credit reports? I didn't need that part of the experience.

If you are looking for work, there is a huge demand for any work done in the home. Wages can be good or better. If you are any good, people are looking for you. You deserve a good experience looking for work.

A week or so ago, today is March 12, 2024, I paid for a premium subscription as I was searching for Housecleaning for my mother.

I number of people popped up as matches. I contacted 7 of them. 2 responded. 1 who said she was interested in working with children and had experience as a babysitter... not what I was seeking. The other stopped communication when I asked to meet her before she started cleaning. Today, I tried to cancel my subscription to no avail. I have emailed and still no response. It should not be this hard to cancel, especially when the service is not meeting simple expectations. I just do not want to see a charge next month.

I used Care.com just once, and even after 3 years without a subscription, they charged money from my account without my permission! This is fraud; they stole my money. When I contacted customer service, they said they cannot refund the money they charged without my permission.

You should stay away from this website because they will take your money without your consent

I joined care.com for a few months a few years ago. Today I realized that the company has been using my credit card to charge me in changing monthly cycles. The amount is considerable at $89 for three months and it has been renewing automatically.

There is NO way to contact them directly and I cannot cancel my credit

card... or have not determined how on the website.

I became sick three years ago and it appears that they have been charging my card consistently throughout the years.

Please help.

Thank you.

L C

[protected] Mobile

Posted a job looking for a Nanny, ended up finding a nanny via Facebook. Thought we had just used basic free profile plan. But we’re subtly getting charged every three months on our credit card. This company clearly knows they are taking advantage of the distraction of having a new kid by charging you up front and laying out carefully a no refund policy but not clearly saying they are charging you/ you are signing up for a subscription. A google search of them will result in 1 star ratings, warning to consumers about them and complaints about this subscription service. But they already have their money at that point and are hiding behind their no refund policy. Horrible company taking advantage of new parents trying to find childcare.

Care.com charged us for a full years subscription then cancelled the subscription the next day citing name change policy violation while refusing to address refund for 1 year subscription. Deceptive trade practice charging for a service they refuse to provide. They refuse to allow customers access to agents without a subscription and do not reply to email requests to address payment.

Regarding ref 2023-08-10-[protected]

I paid money and then couldn’t access account. Is impossible to get help as can’t access help unless logged in but when eventually did they replied saying I wasn’t eligible as not in US. I have just moved here and was doing in advance but I do now legally reside in US. It is my property in us that I want housekeeper for and I have given the address in pompano beach Florida. If my account can’t be accessed I need my money back! But there is no reason for me not to have account as I am residing in US. I wouldn’t need a cleaner if I wasn’t! Please can you help as it says resolved so I can’t contact them when it is certainly NOT! Please help. Thanks. Charlotte [protected]

I signed up and paid care.com to list my services for pet sitting on their site. I applied to 2 jobs that were listed as NEW listings and got the same response from both that they were not actively hiring. Why are these listings on there if they are not hiring. They are NEW listings. When I tried to contact care.com I couldn't send the message because the link to click was below the computer line and I couldn't move the message up to click it. They take my money and then the listings aren't even good. What's going on? This happened in the month of July 2023

Ingrid

Their system is set up to bill you for forever, it's nearly impossible to cancel unless you speak with a rep and I haven't found a way to delete my cc info.

Their procedure and policy feel like a deceptive business practice. I have managed many other services and subscriptions, and none of them have ever logged me out after clicking the cancel button only to have to log back in to cancel a second time.

When speaking to customer service about this practice, they responded "we feel that this is the best way for our members to find and manage their care needs", I think what they really mean is that this is the best way for them to manipulate subscribers into paying an additional monthly fee. It's good for their business, not the best way for members to manage their care needs.

This instruction to log back in was not posted on the page that has the very clear button to continue with cancellation. Everything about their process screams that they're hiding the cancellation process from users to scam another month.

I did a subscription to care.com. They charged me 41.38 for the month of June. Two days later I decided I do not want the subscription and also I did not want to hire anyone from care.com. I canceled the membership 6/8/23. I did not receive anything about the cancelation. It just said that the subscription was cancel. July 6 2023 they charged me 41.38. I literally called within minutes of getting charge and explained to them I cancel that membership. They said they had no record and basically nothing they can do about it. I cancel my account asap and now I would like a full refund

I signed up for the premium service last year which is billed every quarter. They do not notify of an upcoming bill and you do not get an email that it's been paid so you have no idea what's going on with the bill. My mother passed away at the beginning of the quarter and I no longer need the service, they will not issue a refund for that quarter or the one following. 2 quarters, $164 and they won't refund any of it.

I have been a care.com member for more than 10 years. It helped me a lot to have a job and be able to buy my food and other necessities.

On June 20, 2023, I paid for the screening fee of $27.21 required. Then after a few days, care.com deleted my account without giving me a warning. The reason was inaccurate information of my profile. Care.com could have reached out to me and warned me to fix or correct my information and if not my, my account would be deleted. But they did not. Isn’t that heartless of them. No compassion at all. I am jobless and have no money to buy my food and no money to pay for my room.

I felt scammed by them. I reached out to them, sent them emails twice but no response from. I reached out to them through their facebook and I was advised by a certain Monica to dm her. I DMd Monica or care.com and all I got was an auto generated response/reply.

I hope and pray care.com would reinstate my account and I would fix my account so that I would be able to apply for jobs.

The people they show are fake before you have a premium membership. There is no customer service not a phone number or email that you can use unless you have a premium membership. Beware of hen you cancel they will continue to charge you, I am not the first one to say this. When I wanted to complain about my cancellation and still being charged I could not contact customer service unless I had a premium account. I had a legitimate cancellation email from them and they said they couldn’t honor the cancellation. I went through my bank card to get my money back, we shall see what happens there. Refused to give me my money back. Shady. Negative stars.

Your Care Giver Chantrese Thomas provided care for me. She works out of San Antonio Texas and provided me service in Frisco, Texas. She did not cook but one meal, she laid on the sofa for the entire 3 days, she didn’t bathe and she was very disrespectful by screaming and yelling at me. I was a victim of a physical assault. She accompanied me to my doctor and when my doctor said I wouldn’t need surgery, Chantrese accused me of getting care from her under false pretenses and circumstances. She said I owe her $400 and if I didn’t pay her, she would have her attorney sue me. The dates of service were March 29, 2023 through April 1, 2023, when I called the police to remove her from my car after a wellness visit.

I will hesitate to use this service again.

I’m sorry my complaint is late, but I’m recovering from two lumbar spine fractures, gait, depression and a fall risk. My name is Denise Allen

[protected]

[protected]@gmail.com

I’ve already informed VAC so she wouldn’t be compensated .

This was the most troubling situation I’ve ever received from a caretaker. I was told by family members that she was sharing personal HIPPA information with my in-laws. I trusted her because she was my husband’s cousin.

Hello,

I've been wrongly charged for over two years now at $40/month for a care.com account I don't even have access to. There is no customer service number to speak with a human. Why would I keep paying $40/month for a service I don't even use. You know, It’s wrong what you’re doing to people. I am a single mother with a special needs son and I don’t have money to just waste. I went online and there are so many complaints about this very issue with your company. People are being wrongly charged for care.com accounts and aren’t able to cancel. There is no customer service number to speak with an actual human. The craziest thing is I get a care.com account for free through my work Hartford Steam Boiler. So how can you be charging me? I am really upset and hoping someone gets back to me. If not, I’m calling my attorney.

I was looking for a caregiver for my husband and was directed by a friend to Care.com. Looking around the site I saw the "cancel at anytime" and thought I'd give it a go. They had nothing for me and I immediately cancelled. I'm now bombarded with emails telling me that my "premium membership" has been cancelled but I will still be charged $389.82 for their services which I did not utilize. I feel completely duped. I reached out to them via their "chat" and spoke with a Kristine J. she said she would escalate my total cancellation request to her supervisor but by the terms of their site, I'm still committed. I'm BEYOND upset and need someone to help me get out of this!

Thank you,

Barbara L. Fortner

Wow, I can't believe what I'm reading about Care.com. I wish I had read more reviews before signing up because I too fell victim to their scam. All I wanted to do was add Running Errands to my list of services, but apparently it needed approval and when it was declined, my entire account disappeared! I was already approved for pet care and housekeeping, so why would they just delete my whole account? I had to cancel my card because of this and to make matters worse, I had my first job scheduled for Friday.

To make matters even more frustrating, I couldn't even call customer service. They only have a billing department for calls, which is a major inconvenience. The only way to contact them is through chat. This site is definitely a scam. They do background checks on us and require our social address, but how do we know what they're really doing with our information?

I received a message from them saying that I'm no longer active and to take care. This is unacceptable. I think a lawsuit is in order and I will be contacting my lawyer about this. It's not fair that they can just delete our accounts without any warning or explanation.

Overall, I would not recommend using Care.com. It's not worth the risk of getting scammed and having your personal information compromised. There are plenty of other reputable websites out there that offer similar services without all the hassle and potential danger. Stay safe and do your research before signing up for anything online.

This website and company is not good at all. They charge too much money and don't provide clear instructions on how to use their services. It's frustrating because all I need is someone to pick up and drop off my child, but they make it so difficult and expensive. I don't need someone to cook, clean, or help with homework, just a simple task of transportation. But they don't seem to understand that not everyone can afford a full-time babysitter.

The surveys they send out are pointless because they don't seem to listen to their customers' needs. It's like they don't care about their customers at all. I don't see the point of using this website or company if they can't even provide a simple service like transportation.

Overall, I would not recommend using Care.com. They are not helpful and their prices are too high. It's frustrating to use their services because they don't seem to understand their customers' needs. I hope they can improve their services in the future, but for now, I would not use them again.