HanesBrands
Reviews and Complaints

Friends and family weekend shopping at Hanes Tanger Outlets Rehoboth Beach Delaware. I was shopping at Hanes and overheard the customer in front of me getting a discount because he showed his military ID. Curious, I asked him about it and he confirmed that it was his military Id discount. That moment Hanes employee Kristina snapped at me in a rude way not to interrupt her. I said I was talking to the customer next to me not to her. I was shocked and asked for the store manager Sherry. I work for Maidenform and was curious whether the military discount was allowed on the promotion. Sherry answered my question, meanwhile Kristina continues her disrespectful behavior towards me by telling me to move to the side so she can tend to the next customer. The registers being side by side the store manager moves my merchandise closer to one side although it was on one side. Store manager did not address Kristina's rude behavior but tried through a gesture to keep the situatuon under control. I proceeded with check out but then was really turned off by the whole shopping experience. Thinking that my husband is currently deployed with the military in the middle east until 4/2018 or even longer and I get disrespected by staff like that. Yes, I inquired about the military discount. My husband hasn't been home for Thanksgiving nor will he be for Christmas. This is shameful behavior on Kristina's part, and wasn't addressed. My husband is serving his country, so people like Kristina can run amok. Thank you. Please look into this matter.

I purchased a package of 6boxers for the price of 5 on 12/05/2017 and today 12/09/2017 I went to put on a pair and their torn in the crotch. Their is 2 of the same boxers in the package and both have th crotch area torn. I always use your product and am very disappointed in this. I've never had a problem like this ever before with your products. I have enclosed a few pictures for you to see. I'm hoping we can resolve this issue.
Thank you
Dennis Brown
1591 Old Mountain Rd
Statesville, NC 28677

When I got it it was very bad. Totally different from the photos I saw on their website also, the size doesn't match to their size guides. It was so big. But importantly, their supposingly helpful customer service never responded to my email to contact me to instruct me the refund. There was no contact number to phone from uk. I feel cheated. So bad.. Please please do not use it. This hanes is a bad company. So bad. Dishonest. Lying. Bad customer care. So bad.. Do not use this company.. Please
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Purchased a couple packs of white mens briefs on sale. While they are not worn out in any way, they are unusable. I am about 32-34 waist size but they fit a 45-50 waist now. the elastic in the waist is all but gone. Very expensive grease rags. Unless Hanes makes a refund I will never buy their product again. I have old shorts that have been washed the same way as the new ones and they are still good. I see that others have had the same problem.

I bought my husband two packs of 10 white briefs in September and wash them there is no support in the legs and the elasticity around the waist is none existent and there is a plastic residue all over some that is very hard and scratchy! I have been buying him this type of briefs for over 30yrs and never had a problem. What is going on with these, I have been reading the comments online here and this seams to be a big problem what are we to do take back to store or will you resolve problem.

I originally ordered 7 shirts on 9/30/2017. When the first shipment of 5 arrived i found out the sizing was not on par with mainstream sizes and needed to return them. With 8 dollars in original shipping fees and 7 in return fees, that's 15 dollars to return clothing that doesn't fit. That in itself is ridiculous for a business trying to do online product sales. At this point it has been 2 week and the other 2 products are still on back order. I called to verify that and asked to cancel my order but they said the products were technically in processing even though they were backordered so they couldn't cancel them and o would just have to wait until they eventually arrive to send those back as well. That's another 7 dollar shipping charge. So to get my original 55 dollars back it's going to cost me nearly half of that after all the shipping charges. I am usually a fan of hanes clothing but this experience has definitely turned me and my family off your brand.

I wouldn't be writing complaints if they offered alternatives instead of non-delivery.
It's been 2 months since I placed my order and I started calling them one month ago, when I understood that it already took too long. They keep saying that I will get the package soon, that it's on its way, but I don't believe them. I asked them to cancel my order, they said they would check some information regarding it and ... disappeared.
So now I have no idea whether they blocked me or not and how to get a refund when its obviously clear that my parcel won't arrive.
Stay away, they don't care about their customers.

I have worn your briefs for years without issue. I understand that underwear wears out over time. Recently though, I had the elastic in six pair fail-loose elasticity after washing.

These briefs were washed with the same conditions as always. I had about a dozen pairs in use and the six failures were from several different washes over a period of a month or so.

[protected] order number was placed on 9/7 and was told 7-10 days and still have to recieve order. I was told while calling in on 9/15 that a computer conversion was causing delays. Was never notified of such delay until I called. Sadly dissapointed with this experience with hanes. I have ordered numerous times and this experience was the worst ever. I dont know if I will be returning customer.

I bought two packages 5 count of Hanes comfort soft boxers. After the first wash threads started to become unstitched. I thought it would stop after that but after the second time i washed them there completely falling apart. This has never happened before. I have been purchasing these same style boxers for a long time. They don't cost much but i had to send an email like that the problem can be corrected. Thank you for your time. Please respond.

Good day,

July 2017 I went to Walmart to start my back to school shopping and purshased 3 packs of Mens comfort blend cushion crew socks pack of 6. I allowed my boys to open a pack and use them. Ive washed them 3 times in total and noticed that a rip is staring to form on the socks and the material looks as if its fading. after a few more washes the socks will be no good for use.

Just wanted to say that im a little disappointed as a client because i use Hanes products for my 2 boys and husband (socks underwear undershirts)

Just thought i would let you know

Respectfully

Melissa Celenza

Ok so I love hanes boxer briefs. Love that they are tagless. Love that they don't shrink.Love that they don't ride up. Here is what I don't love. I wear a 4xl and the come in packs of two so I am paying about 8.90 per pair of underwater which I don't mind that's not what I hate. What I hate is the fact that NONE of the pairs I buy are the same exact size! They are all labeled 4xl but they are NOT!

I bought these shorts (2pairs) on july 3, 2017. It is now July 13, 2017 . I wore one pair once the next time I went to put them on I noticed holes in the button are and the front left leg area. At this point I am at work and embarrassed that I have a hole on my butt. I am not impressed at all. Even though they are $7 a pair that's $7 wasted. I am not a happy hanes client and find it wrong that your product is not quality made.

Bought a three pack of these go to put a pair on for the first wear and my thumb goes right through the side tour a big hole in it made way to thin. the old ones I had were made better and I liked them that's why I bought again but now you make them thin and cheap but yet we still have to pay an arm and a leg for three pairs so dumb company's rip us off!

I bought a package of crew socks for my honey six months ago. First pair out of the bag had extra holes in the heals. And they ripped. We figured poor quality control, carried on with life until two weeks ago, when he needed socks again. Two pairs into the bag, extra holes in the toes. And thinner.
Thanks Hanes. Keep your sports stars. My guy needs better socks.

I have always purchased your brand of jockey underwear for my husband. The last package I purchased was last week. Today I washed them as always and when he put them on... There was no fit around the leg... They were like stretched out or something! I have picture of the two I washed today. Did I get a bad bunch? Not happy at all!
Carmen v sánchez

Hi! My husband has been a avid user of hanes products from tshirts, socks to boxers. However he recently decided to try a differnt type of boxer then he usually gets. We always wash our tshirts / underwear prior to wearing. And after the 1st wash I noticed a few had strings unraveling. So I figure ok maybe just a few were bad out of the bunch (We have never had issues before) well after a month of him exclusively wearing the new product I notice more unraveling and some to the point of having holes now... This is not something I would expect from your brand and now we a family of 7 will have to replace the 3 packs of bad product with new ones and we will be going back to the original boxers he has been wearing for years or maybe try another brand. I hope you will check into this issue because i'm sure there are others living paycheck to paycheck who can't afford to throw away money on a poorly made product.

I purchased the product, hanes high - cut cotton 10 item number [protected] 9... Believing it to be the same quality as I had in recent purchases, it was not! Because I already opened the package I could not return it. The fit was atrocious. Extremely disappointed in the quality since as I stated, I never had an issue before and trusted this brand. The item had a difference to it as well, the waist band was not as before. The material also [being cotton] was horrible. Felt so rough. It should be soft and is almost like raw hide! Hanes needs to watch their manufacturing a bit closer or care at least. Obviously mass production is over whelming for them. Quality is going down the drain!

I have purchased hanes underwear for a very long time with no problem however the latest pack purchased at Walmart about 3 months ago have all been thrown away except one pair all of the stitching came undone around the top and the legs not sure what is going on with them and I would hate to have to switch to fruit of the loom as I think hanes are a better brand

On november 26, 2014 I ordered several champion items off (Hanes.com) was in total $175.00. The transaction was successful and I received and conformation e-mail with an item total. Two days later, I received a second e-mail stating that the items were shipped. I checked my card statement and witness the transaction. The items came as expected and everything was ok. Now 6 months later i’m receiving harassing letters stating that I owe $175.00 for those same items. The original transaction charge was never returned so why the hell am I going to send them 175.00 again. This is some type of scam that (Hanes.com) is doing to a lot of its on-line customers. I am now being harassed every morning by phone and I received 4 letters stating I am being reported to a collection agency and it will affect my credit if I don’t pay… I will never spend a penny with (Hanes.com) “terrible customer service and criminal billing practices”.