Hardee's Restaurants
Reviews and Complaints

Dear Sir,

I want to register this complain for the treatment i received from your restaurant HARDEE'S.
The delivery service for Hardee's in Egypt is the worst service ever.
I made an order through Otlob.com at 1:00 am the order was routed at 1:08 am and it was supposed to be delivered within 45 min., the order came at 2:15 am and of course i refused to take it .
You and i know that in such cases anyone from the restaurant should call to apologize or to tell the customer the cause for being late like KFC always does, but the great managers in Hardee's Egypt find it normal and they never care for such one customer, and allow me to say this :They do that because no one observes their actions.
I have to admit that the service in the restaurant is good, but after this situation i will never enter this place again and will never recommend it to anyone i know.

regards
AMR Mohamed

my wife went thru drive thru this morning before work was in line for over twenty miniutes and the food came out wrong she was running late for work so she came home with the baby to drop off the food because after twenty miniutes it should have ben rite wrong. so i called to complain and the manager was rude and very disrespectful and hung up on me so i tried to call back to ask what her bosses number was she would not give it to me she was verry rude and finally she gave me the number for their store and hung up on me yet again so when i called the number she gave me it was her again tellin me she was going to call the cops for harrasment but she gave me the number to call hmmmm how nice if she would have given me the number in the first place we wouldnt b doin this so i had to call another store to get a number where i could complain

Three times I have witnessed unsanitary conditions at the Harrisburg Hardees restaurant and have addressed it with the manager on staff. To no avail or any form of correction. The issue being, food preparers not wearing protective gloves while handling food. I have witnessed the men not wearing gloves, wiping their noses and continuing to make breakfasts. The first time, the manager said the fellow didn't like to wear the gloves; second time the manager said, they don't have to; the third time, manager said, "oh sorry, I'll send him home". Well, I work for the State of Illinois and I know the Public Health Dept. doesn't handle complaints like this but the local Health Dept will. . .I've given Hardees ample opportunity to address this issue and clearly they have not seen a problem. Disease in foods spreads fast and this time I'm headed to the Egyptian Health Dept. . .and if that doesn't work I'm going to the local newspaper. Please address health issues with your Hardees employees and make sure they follow the State Regulations.

Last night, after a long day at work, I decided to go through the take out lane at Hardees to pick up some sides and tea. I placed my order, drove to the window, asked if I could add a tea to my order. The guy at the window told me it would take 6-8 minutes to make the tea. I said forget it, I will just take what I ordered. He did not listen and added the tea to my order. This was at 6:05. I was asked to pull to the front as not to block traffic and they would bring my order right out. At 6:25, I get out of my car in the pouring rain, go inside to see what was going on with my order. The person who was suppose to be filling my order was just walking around just like nothing mattered. I asked another person if they knew anything about my order and I was told no. When all was said and done, it took 3 people to put together a side order of mashed potatoes, slaw, green beans, 2 biscuits and tea. At 6:45 I left Hardees with my order. Ask me if I will "ever" darken the door of Hardees again? How many people does it take to fill an order at Hardees...should be the new joke and how long!

Hello,

After i order from Hardee's via otlob.com it count 45 min then later someone call me from hardee's El Bakry and said the order will not be delivered because your are outside the covered area or the order was routed wrongly to El bakry branch please call the call center.

I called the call center. Then I told them that this is not the first time to order from hardee's at this area and am an existing customer, He told me wait on hold and then he answers sorry you are not an existing customer you don't have any data on our system may be it was deleted. I am sure that from about 3 month i was ordering and i receive the orders. It is not my problem that they lost my data or delete it accidentally. I was discussing with him that am living in area the nearest branch El Shams Club abd el hamid badawy and its far away maximum about 5 min or 3min. He told me wait i will check with the branch manager. After that he reply's sorry the branch manager say you are outside the covered area. Sorry we will not deliver the order. I want to ask him but i didn't you are saying that you will not deliver it after i have waited 45 min.

And also it is not the first time to order from them and from the shams branch.

went thru drive thru and ordered food. It took me 20 minutes to get my food and my order was not complete I drove back around to get the rest of my food and a receipt and napkins. I ask for my receipt but still did not get one. I ordered a monster burger combo medium size, onion rings and 2pc snack my total came to $15.56 The burger was old and dried up the biscuit in te snack was hard. Manager was during draw counts only 3 customers the whole time I was there we all got pulled up and orders brought out to cars this was 12:50 in the afternoon. I think it would benefit your business if your manager would be more aware of what was going on with the customers..Thank You . Annie

Dear sir,

Complaint...

I ordered a delivery from hardees egypt alexandria somuha branch from this web site http://msn. Otlob. com
Today 8/8/2010 my order was @ 2:39 am and I wait 45 minutes I did not receive my order then I called hardees hot line they told me my order is on the way within few minutes will be there I wait 20 minutes more also my order doesn't appear I called the restaurant they told me few minutes now it is 4:45 am my order does not come to me and I am keep calling them the employee name answering me is kareem and I am calling 19066 the hot line for hardees

I am sorry but this is the last time ordering from hardees and up to now I did not receive any call from hardees egypt

Order number: 5389744 order status: routed with delay at 2:39 am

Order name: ehab amed
Order mobile: [protected]
Captured image from my order:
Http://img822. Imageshack. Us/img822/3226/hardees. Gif
Website order: http://msn. Otlob. com

we were driving home from minnesota and stopped near eau claire wisc, for gas and bite to eat. around noon. only people in line, drive thru guy started helping us then aanother man took over. after getting food 3 asian people came in one of whom didn't speak english. he was older man and forgot someting in car and was going to retreive it and tried to exit thru drive thru door on accident when employees yelled at him repeatedly in a very rude way. the threesome left very angry at employee behavior. the man behind the counter who yelled at the older man went on and on after they left about how he didn't do anything wrong and wasnt losing his job or any sleep over the incident. he is probably around 40 years old. it was very rude and embarassing. then another threesome of people came in whom he also waited on and while they were ordering he yawned real big and didn't cover his mouth. the food was also below par and there were gnats all around the soda fountain. the bathrooms weren't very clean either. the staff was overall an embarrasment to the chain. i wll not visit another Hardee's for a long time.

Hello,

I am currently the owner of subway. I have been to hardees willoughby yesterday i. e monday 12th july 2010 at 7:15 pm. I ordered combo no 1 and I asked for the receipt. the cashier told me that the receipt was in the bag and the food was given to me in a good time. when I reached home I searched the hardees bag but there was no receipt. the cashier name was nicole as stated on her name tag.

just want to tell you that watch your business as I am also the owner and know what happens when no receipt is given to customers.

Thanx,

Antnony jason.

I have been a regular customer at Hardee's in SHeridan, AR but about a year ago i started noticing a woman working night shift and she's awful! She makes the rudest comments (loud enough for customers to hear) and the many times that we've had dinner there, we have had to sit and watch her and young teenagers act a fool! When i asked another worker her name, they said Joyce Hugins and that she was a shift leader or manager on night shift. A few of the disturbing things that we've witnessed her let go on in Hardee's at night are: letting teenagers take pictures behind counter (some of which they are kissing, grabing each other and other inappropriate gestures); cussing allowed; texting or just messing with her phone while preparing food and/or taking orders; letting the teenagers film eachother while working... and there's many more. After 4 years of going to Hardee's 5days out of the week, We are to the point that we are going to find somewhere else to dine in if somthing isn't done soon. This has all gotten way out of hand!

my husband and i went to hardees for breakfast. we both ordered a big breakfast gravy meal combo. the lady said she would bring our tray to us and that we could sit down. so when she finally brought our tray she then informed us that the hash browns where not done yet and she would bring them as soon as they were done. we started to eat our meal waiting on our hash browns, we finished our biscuit and gravy and still no hash browns..why on earth would you serve someone a meal when it is not all there..my husband went to complain & the lady acted like it was no big deal..what kind of service is that from a place that charge a lot for a combo meal & only give you half of your food? come on hardees ! shape up! no wonder people are bad mouthing you all the...

i am an ex employee there and the manager shawna has been a manager from hell. she will change the schedule without letting you know about it and then yell at you if you are late, she yells at her crew in front of customers and belittles them just as bad. after many complaints and comment from the customers to her and her boss she is still employed there like nothing has phased her treating her employees just the same as usual. please dont apply there and if you can please dont give the business, because i truely believe they need to be shut down completely.

I have ate several times at this esablishment but I can promise you that I will not return. I try not to get angry but this wasnt the 1st time this has happened to myself and husband. This hardees has the rudest employees that I have ever saw we stood in line and both employees turned their backs on us and acted like we had the plague. I feel like this they are there to serve us and if they dont want the money we can go else where and a remark for the managers also they need to be taught how to address the public and have a little more respect for customers standing in line because the manager was one of those employees that acted like we werent even there. I feel sorry for anyone that eats at this hardees. As for the food it wasnt all that but the employees need to be fired... And managers replaced!

Man!...I've tried those breakfast potatos at least six times and they SUCK!...I kept specifically asking for has rounds in the drive up and kept getting those potatoes...finally I went inside and the lady said the potatoes have replaced the hash rounds and alot of people don't like them.., so now I only order the item and don't go for the combo or I go to mcd's...I'm sure those potatos are cheaper to make, but the hash rounds were so much better...from a business stand point this was a terriable move...at least hardees could have still offered the hash rounds as an option and kept stats to see how many opted for the rounds instead...this would have proved that nobody cared for these potatoes...they just plane suck...bad move for hardees...,

Glad to see they finally give up the ketchup tho..for awhile they horded it like it was good...would give you about two/three packs for fries...my god..., and...almost all hardee's operate on a skelton crew, very understaffed...why don't they step above their competition and pay just slightly more to get and retain the best...!

we visited the hardees after church services and was told they could not fix any onion rings or fresh fri because they were changing the oil could that not be done at closing time we left and went to mcdonalds where we got really great service something needs to be done about this hardees in spruce pine nc

I wish to write this e-mail as a complaint towards the Manager here in Goose Creek, due to reasons that I find as a Mother who's daughter was employed as of today January 2nd 2010, but had to walk out and quit her job due to the Mistreatment towards my child who I've raised 19 yrs and built up her self-esteem and for this Manager Miss Vicky to just mistreaat her and tare her self-esteem down were in my opinion she did not behave professionally and ethically in the manor a manager should conduct themselves in front of all of those who are employed and were present during the time. Miss Vicky was working with my daughter and humilated her in front of her peers and co-workers at that!. Then not only did Miss Vicky mistreat my daughter she also helped the co-workers baddger her and talk behind her back!..So with this situation that has occurred I think and believe the District manger needs to have a Chat with Miss Vicky and have her apologize to my daughter and repair her self-esteem..since it's the least she can do...and I would like a response from this complaint or else the matter will be resolved by a report on your record at the Better Bussiness Bureau..Employee Krystal Faith Marie Soares...Parent Mrs.Donna Palmer..please contact us through my daughters phone number which is listed through your company...Thank-You

Only the second time I have driven through the drive thru to get breakfast. I ordered the same thing as I got before, only the girl at the other end does not speak English. The drive thru line was really long and it was taking up a lot of time, but I did not realize until it came my turn as to why. WHY would a company put someone who needs to communicate with the majority English speaking public have someone who cannot take an order for a biscuit with egg only? Not only that, when I asked if anyone ther spoke English, she said "Drive to the window". What good is a drive thru if you have to waste time putting your order in at the window? How rude can you be? I am a school teacher and Hardees needs to send these kids back to school!.
I will not waste my time again, I will go to McDonalds or Jacks, where I have always had good service and the people were not disrespectful!

Ok... Well this is sad... I actually got on the computer to hunt for the employee complaint number and funny enough.. They dont have it on their website only the customer complaint is. I hate working for hardees. I am a single mother with daycare assitance... If anyone out there doesnt know I only have to pay for half my day but the thing is... Its just me and the daycare... I cant force the daycare to open at 4 in the morning. And even though my availability is only from 6 am to 4 pm... My manager still puts me on the scheduale for 4 in the morning... I live almost an hour away and seeing as how its the only job I could find I kept it... On top of all of this.. I dont have real days off im basically on call... I have been promised a raise twice.. H ave yet to see one but a girl who got hired months after me got hers a week ago... Im not suppose to work on friday mornings due to doc appointments.. Manager dont care he still puts me on the sched just to see if he can make me do it... I am getting so tired of being treated poorly... What sucks even more my manager is practically on his death bed... Has to wear an oxygen tank but smokes with it on and inside the building.. Gross... There is a hold time on all our food... And a certain amount of time you are suppose to keep the food down... He is more worried about our time then he is the quality... He makes us sell old fries.. Get rid of nasty old tea... Use ice cream thats been there for days to the point we have to microwave the ice cream so we can actually use the milkshake maker... Hes pulled biscuits out of the trashcan before to sell them to customers... Pulls meet up from the oil vats before they are fully cooked.. Mostly with chicken tenders.. Because they take longer and we have to cook them to order... If he doesnt like you.. He will change your scheduale.. Make you think you dont work when you actually do and get you fired as a no call no show... He can tend to be rather racist... And he doesnt care if you have already worked two straight shifts but because he is sick and tired he makes you work a 3rd one or he threatens cutting your hours... I hate hardees.. I wouldnt even suggest any food from hardees to anyone.. I dont even eat their food... The lettuce is always nasty... The mayo starts getting a nasty film over it... And bathrooms are disgusting... They dont care if they put you at an inconvience... Ughh I need to stop

hi all,

today by about 7:30p.m. i called Hardees - Shams club branch - Cairo, Egypt to submit an order for the delivery of Swiss n mushroom sandwich and Cordon blue sandwich with one lare fries with cheddar cheese.
i requested an extra dressing for both sandwiches which was of course with an extra fees.

when the order came i found the sandwiches wrapped badly and with the least dressing and filling that is much less than the normal standard ones. i had a couple of bites me and my husband from both sandwiches and decided not to continue as they were really bad.
my husband called them back complaining about the order and a female responsible for complaints with a very rough attitude was answering him. after a long negotiation they said they'll send us another 2 sandwiches.
The new sandwiches came and they were of that good quality we know Hardees with. but unfortunately, 30 minutes later the customer service in the branch called us again, and for our surprise instead of asking us about our opinion about the sandwiches, the same girl with the rough attitude started yelling of how they received back the bad quality sandwiches that we returned with bites on them! she told us that we shouldn't eat from them as long as they were of bad quality as we claimed.
we tried to tell her and how we'll find that they are with bad quality without tasting them! she answered back that what we have done is unacceptable ! my husband asked her to connect him with the store's manager and here he come Mr. Yasser Hamada (as he mentioned) with a much more aggressive tone and attitude and with same voice he insisted that we shouldnt have taken bites from the sandwiches.
they left us no other option but to yell back in their faces swearing not to order again and live such a bad experience again.