Harley Davidson
Reviews and Complaints

Bought a 07 Harley Davidson Deluxe, this bike was hard to start since new, put 4000 Miles on it, when primary drive failed, destroying the starter, clutch, chain, generator and cases, all caused by a loose bolt on clutch basket and broken teeth on starter ring gear, since then bike in shop for at least three months, for continued hard starting problems, loose starer, Bad generator and voltage regulator, adjustment to throttle body, still hard to start, finaly returned to me as unable to fix. Wrote letter to Harley to get problem fixed they said nothing wrong with bike. Bike now sits because continues to be hard to start and the potential for another primary drive failure inevitable. All happened under warranty. Thank you Harley-Davidson for bringing my life long dream of owning a Harley a nightmare.

Bought a really nice 05' softail from black diamond harley davidson 2/20/2010 in marion, il. Had a "deadspot" in the carb when you are cruising and then nail the throttle ans the fork seals were leaking. They say that they will take care of that for me. Well... I have had the bike at they're shop 4 different times now and finally on the 3rd they did fix my fork seals, but I still have a "deadspot" in my carb... They had the bike for 3 sunny days last time it was there... On the rack for almost 24 hours. Finally I told them to get it off the rack and I would take it somewhere that would fix it. One of the owner's shad zimbro (great guy!) told me that they will take care of me but I should go ride and make an appt. At a later time for the carb. Issue... I agreed to do so.

Today is 4/10/2010... Just called to make the appt. For my carb issue... Spoke to kenny in the service dept. Who informed me that "at some point we are gonna have to stop taking care of this, I dont know how much farther
We can go here."

Well kenny... You need to go till ya get it fixed #! It has been at your shop 4 different times for the same issue... Wtf?

This is the second "run in" I have had with black diamond service... They tend to treat the customer as if they are doing a favor by letting you bring your bike to them and we are all [censored]es that have nothing better to do than to spend our day and our money at they're shop!

Shameful product support, I purchased genuine parts which had the chrome peel off within a short time. I dealt with the dealer who was very good about helping me out and passed on that the company would not honor my return since I passed the 90 day from purchase time. Ok, good point, but I made a decision to purchase a genuine product with the expectation that I would be getting a quality product. I will not make that mistake in the future. The genuine product with the gunine product price tag will not be my first choice in the future. I will also think about the choice of motorcyle brand I will continue to ride. You got my money but you lost my future purchases. I plan to be in the motorcycle market for a long time and you can be sure that my business will go to the company that will have genuine quality of support to back up their clain of genuine quality products. I will shmefully display these genuine parts on my motorcycle and share with all who point them out what harley davidson wants to have seen on their product.

I purchased a new harley davidson in the winter of 2006 and they sold me unemployment insurance along with the bike I was not told that this insurance was not part of their company but a third party, I was also not told it was only for 6 months and that you have to be 60days behind before they will pay and that I would be charged the late fees on this note when they take up to 90days to pay their payments. This is a scam put out by harley davidson and I am trying to get a class action suit going against harley but was told I needed other confirmed cases of this happening to other people if anyone out there has had this problem please e-mail me at [protected]@gmail.com thanks

My issue is that Harley Credit refuses to report my monthly payments to the credit reporting agencies. In 2007 I filed for and had a chapter 7 bankruptcy released. In the release, I reinstated my loan with Harley and have continued to make my $400 monthly payments on time and in full.

The Legal department at Harley will not report my good payer status to the credit reporting companies, instead, my Harley account shows that it is corrupted inside of my bankruptcy filing from 2007.

I have asked Harley credit two times to begin reporting my good payer status covering the past 3 years of payments and they continue to refuse.

What can you do for me? My Harley Davidson Credit File number is [protected]

I have a 2007 Harley Sportster. Yesterday the oil reservior blew out on it. My complaint is this. Why in the world would Harley use plastic to make this part? Actually it is in 2 parts with a seam holding them together. With all the pressure contained in the oil reservior it would only make sense that sooner or later it might split! My bike is now in the shop and will be for the next 5 days, waiting for the part which had to be ordered. The extended warrenty covered all expences but $50. I don't think I should have to pay even this! This is clearly a bad judgement call on the part of the designers. I'm truely disappointed. The oil reservior cover is metal while the reservior itself is plastic. Go figure!

Sincerely,

Lester G. Drumheller

[protected]@yahoo.com

370 Dinwiddie Street

Portsmouth, Va. 23704

[protected]

Do not buy a new harley! You are at your dealerships mercy and my dealership wasn't smart enough to stay in business! Is yours?

After saving for years I finally got my first new harley and I loved it for a while. But there is no joy in owning it now because it needs a little bit of warranty work and harley expects me to ship my harley back to the mainland to get my warranty work performed! I wish I would have never bought it!

I called harley davidson customer service and was told by john that harley davidson dealerships were closing all across the country! Will yours be next?

Will you ship your harley hundreds and possibly thousands of miles at your own expense to have warranty work performed? If you are not willing to do that then do not buy a new harley or you will be very sorry!

I have a 2008 harley that is still under "harley davidson warranty" and the gas gauge doesn't work and the clutch reservoir has leaked since day one. But my local harley dealership went under, (the losers), and now harley will not fix my bike unless I "ship it back to the mainland" as per john at harley davidson customer service. Yes, john actually said that. He also said there was no manager that I could talk to. Apparently, according to john at harley davidson customer service, there is no one besides these phone jockeys to help you. It's like calling a foreign country!

Before you buy a new harley try calling customer service and try talking to a manager, i'll bet my harley the people at customer service will not let you talk to a manager. Then if you are smart you will realize that there is no harley davidson corporation standing behind your harley, only your local dealership. Then if you are really smart you will not ever buy a harley!

Buy a foreign bike, you'll be glad you did!

Anyone want to buy a slightly used harley? I do not want mine anymore. I want a foreign bike!

I purchased a 2005, Harley Davidson 883 Custom Sportster motorcycle in July of 2007, from Lighthouse Harley Davidson in Huntington, NY. From the date of purchase I had nothing but problems with this motorcycles, I returned it to the dealership for repairs numerous times for the same issues only to have it returned to me each time running poorly once again. I have made spent countless hours on the phone with the service department trying to get my motorcycle fixed and running properly. When I could no longer take the unsatisfactory condition of the way this motorcycle ran, I then contacted Harley Davidson Headquarters in Milwaukee WI. and informed them of my problem and requested a full refund on the motorcycle, needless to say I was referred back to my local dealership who in turn told me to come pick up my bike that it was running well enough to their satisfaction, and they were severing all future ties with me. My motorcycle is due to be delivered back to today, for the fifth time since purchase. I am very disappointed with the service I have received from Lighthouse Harley Davidson, not to mention the way they have ruined the joy of purchasing and owning my very first motorcycle.

To add insult to injury, on that same day I purchased my motorcycle a family member also purchased two brand new 2007 motorcycles along with extended warranties, they are as unhappy with the service they have been receiving that they are asking to be released of their warranty contracts from Lighthouse Harley Davidson so that they may bring their motorcycles to another dealership for service, but are being refused.

I bought my o8 sportster nitester 8-08 of last year I just recently had it at harley for it 1st service..in the shop the tec or detailer left greese hand print on my grey casing this was pointed out and my bike left for them to remove grease spots from my bikes casing, I came back to harley service to pick up my bike a few days later and there was dark spray marks that dripped down the top of the grey casing.. I ask what happened now and my bike looks offel with spray dripping marks on the bike.. I went round and round about what would be done to correct this problem, after the manager looked at my bike he said harley wouldnt charge to replace the grey casings to leave my bike and when the parts came in it would be fixed at no charged to me.. My complaint is I missed a lot of riding time my bike's motor and other parts had to be removed to replace the grey casing..3 weeks later my bike is still at harley. I am making payments and not riding! Very frustrated.. I think I should have been given a loaner bike to ride and or not be charged for a months payment.. I feel my bike is not the same it being ripped apart and I hope noting happens mechanically while I am riding... When ever it gets done! Connie roth pahrump nevada

I took my Harley in for repairs and was advised the engine was "fried". Was told that if I could provide proof of oil changes for the last 11, 500 miles, they MIGHT honor the extended warranty. ( The warranty provided that if ANYTHING went wrong it would be covered ..this was Not the case. As it stands, I have yet to get anything accomplished for the last 2 years. LET IT BE NOTED: The motor was NOT fried as can be attested to by 3 independent repair shops. It looks Harley dealer was trying to sell a new engine which is not what is needed. Now that the warranty has expired, they feel they have no other obligations. Is it a matter thet they are so large a business that they could care less as to the satisfaction of their customers? Seems that way!
Little River Harley Davidson, Tifton, Ga. 229*387*8855

i purchased a brand NEW 2009 Road King Classic FLHRC on June 26th 2009
in Beaumont, TX and it is now August the 17th, and after it's first 1, 000 mile service i had to take it back due to a loud clattering from the engine, WHY, let me ask again WHY?
should anyone have to go through this after purchasing a brand NEW F ' n bike ?
i wasn't even offered a rental, if you buy something new WHY should it be in the Shop
a month and half later. i grew up with Harleys i've been a Harley Davidson freak since i was a kid. but right now... i'm a little upset that this great AMERICAN ICON of a machine is setting in a shop.

2008 Street Glide, less than one year old, the pipes are burning red at the engine. Took it back to Old Glory in Laurel, MD the dealer. They had it two weeks could not figure out what was wrong, called in the area service rep, who says that it is normal. To come pick up the bike or be charged storage. Took the bike to to another dealer in Elkridge, MD the same service rep saw my bike in the shop and stopped work on it. He called and said there is nothing wrong with your bike. Told him that I was told that the fuel injectors were incorrect. He claims that the injectors are the stock 25mm, but he would not know that because they have never taken the bike apart, they just plugged it into a computer. The bike has been in the shop for a month now and Haley Davidson will not even look at the injectors, they tell me that it is OK. Other people that I know have this bike and they do not have this problem. What good is a warranty if they will not even take apart the bike to see what the problem is.

I recently purchased a 5 year extended warranty contract. Harley makes it clear that the contract must be purchased before the 2 year factory expires. What is not explained is that when the extended is purchased at the end of the 2 year factory coverage it rolls back to the original day of purchase. So in purchasing a 5 years contract, at the end of the 2 year coverage. The new contract rolls back 2 years so the customer is only receiving 3 years of coverage at the cost of a 5 year contract. But the dealership is telling the customer they are receiving 5 years of coverage...

when I bought this 2009 Dyna Fatbob the order winner was the new upgraded engine mounting that caused no vibration
I took it back twice and was told it was normal, I suppose if you thing normal is when your comtrols and handlebar bolts vibrate loose? When I called your cunstomer service they said there was nothing they could, i should take it to another dealer. Amazing. I feel like a criminal! Smooth idiot talk is not something your customers (who gives you money upfront before you give them a bike) will tolerate.
Is their someone in HD that actually listens to complaints?
I work for a major brewery and customer complaints get dealt with seriously. They however dont start with us ridiculing the complainent and indicating they dont know anything.
Id love to see if someone has the ///// to give me a call to help me
Phil

last month i bought a new 2009 flht electraglide from my local dealer. i went to laconia and we suffered rain for 4 days. my new seat soaked thru and the foam inside was saturated with water. when you sit in the seat water runs out of the bottom corners and soaks your jeans plus you behind gets wet. the bike has 2000 klm on it harley told me to have a nice day not their problem----

I recently (June 6, 2009) purchased a FXRG full face helmet at a H/D dealership in Bay City, MI. The was a malfunction with the visor release, it broke a the visor can"t be put back on the helmet. Keep in mind the helmet has never been worn except for a test fit a neither H/D or the dealership is willing to replace the helmet, instead I have too wait 2-3 weeks for H/D to decide what they want to do. Talking to CSRs at H/D they throw out a smoke screen a don"t allow you to talk to a supervisor to attempt to resolve the problem. It's easier to get service at a G.M. dealership than it is to solve a problem at H/D. One final note the FXRG is the top of the line from H/D, costing over $450.00, for that price, you think it would work, or H/D would help the customer resolve the problem.

2005 Soft tail standard with EFI, stage 1 kit and screaming eagle pipes, less than 6000 miles, slight engine miss, pipes got red on a 10 minute ride. Parked bike, called HD and asked if bike could be picked up. It was still covered by the extended warranty. Bike was picked up and put on the computer. HD service said all sensors checked out normal, with no manifold gaskets leaking, however I needed to install a performance module in order to reset the injectors. When I purchased the motorcycle, I was not told that this needed to be done and the only requirement was a tech download. explain to me why this is not covered under the extended warranty or why there was no re-call on the EFI bikes if this module needs to be installed and wasn't.