Harley Davidson
Reviews and Complaints

I received a phone call just now about the status of my bike. I had an accident and almost lost my left eye. The bike just stopped on the highway. Anyway, the Rep called to give the update and asked if I had questions, my only question was if there was an answer to what happened. He said, "I don't know, I wasn't there". As if I didn't know that. I'm well aware that I was riding my bike. It was rude and very disrespectful. I would think that he could figure out that I was asking if the dealer might have written the cause of the accident. I'm riding this complaint because the Reps should certainly know that this is not acceptable.

I purchased a used 2016 fat boy September 1st 2022 in Slidell Louisiana it was used had 6800 mi bike is fine but 6/18/23. I had a strap come out of swing-arm bag which wrapped around tire, the hook banged up chain cover /finder and ripped the wires out of rear blinker lights, I proceeded to fix dents and wiring but they were short which required me to take blinkers off to rewire but as I went to assemble the bolts and whole on fender didn’t line up it was offset as I looked there was a whole capped off a 1/4 inch further back when cap removed there was hole lines up to run wires through but if I do such I’ll have a extra hole as I thought and looked at situation it looks like it was a bad design that was reworked to throw on and Mickey Mouse wire to go through new hole and wrapped back to go through fender hole it’s a crying shame if Harley did this to save a buck which without accusing looks like a possibility I paid 21k out the door cash from a dealer in Slidell, Mike Bruno’s I’m asking to look into and see if this may have been possibility cause 1st and only other owner which bike was repo from does not make sense he would have done for a 1/4 movement and no other design changes the bike only had 6800 mi which in California it’s still recognized as a new bike the fact I may have purchase a bike that may have been Mickey Moused to save a buck and cause me a headache trying to fix bike what I’d like to know if can find out this was a manufacturing issue and sold a less than perfect design I’d like to see about getting mounts that run along outside of fender to help hold it on given to me to fix this flaud design I got for 21k! Please let me know if you know about a bad reworked part being installed in any 2016 Harley fat boys with the 110 screamin eagle I appreciate your help!

I purchased a 2023 Fatboy anniversary edition at Wesley Chapel Harley dealership in Florida. The transaction went well and I traded in a bike as well. I was told by the finance manager that I would receive a trade in value check wired to my bank account in two days. This was just prior to Memorial Day weekend, and I really wanted the money back for that weekend being I'm a 100% disabled veteran. I even got two of my friends to purchase bikes the very next day after I bought mine. Today is a week and still no deposit. I believe these actions would void my contract if I was to get a lawyer involved, but I don't want to do that. I think someone should call Mike, the finance manager, and let him know that his actions are unacceptable. I also think they should compensate me some gift cards being that I did get an overdraft fee because the check was not deposited when they said it would.

I have great credit. Arrowhead HD the staff were great. Sales and service were the dishonest ones. Put 45 miles on the bike. I wanted to return the bike. They have a pattern of “game playing” making more promises, stating the importance of their title, while claiming not to help you. They also “accidentally hang up on you” comes the “general” manager. He screamed at me and my husband. So the bike was bought on Monday and is in the shop by Friday.

I have ridden for 50 years. These are very dishonest people but it also happens at buddy Stubbs and Scottsdale HD. They are the cyst on the dogs [censored] of life.

I bought a 2023 120 anniversary Triglide and I am very disappointed at the quality of the 2923 Triglide.

I traded off my 2017 Triglide which was better built and more pleasurable to ride.

Below is a list of the short cuts HD took to make the bike a lower quality from past Triglides.

1) the17 had adjustable rear air shock that were made the ride more comfortable the 23 has nothing to adjust to make the ride better its like having straight pipes for shocks comfort is just not a option for the 23.

2) the 23 clutch is not the old style cable which has many issues it does not let the shift happen smoothly and is a cheaper unit then the hydraulic one the 17 had. This was cost cutting and quality cutting.

3) the faring on the 23 had the air dampener removed again a cost cutting and quality cutting over the 17.

4) the USB works when it wants to the electronic will switch back and forth for the radio to the USB this is just a poor-quality stereo system.

5) the shifter is now one the forward one but I have had HD's for 17 years and have used both in the past now HD is telling me it is extra to add the other shifter that in the past was a HD Stample.

6) the stereo quality is lower than the 17 it hard to believe that the new stereo is hard to understand the words to the music.

All I can say is I bought cars in the past and every time I up graded toa newer year I got a better-quality car, but this 23 HD is not even close to an improvement over the 017 and was $8000 more expensive.

I wish I just spent the extra money and got the 17 repainted and kept that one it is by far a better Triglide the then 23.

I have bought new cars and they were always an improvement over the old ones but this 23 is not an improvement over the 17 the only improvement was the cost.

It is just sad HD did not care about the client all they cared about was the bottom line.

Purchased motorcycle in Aug of 2022, motorcycle rode very rough, I put up with it for 500 miles, talked to dealer where I bought bike, they said that was normal for a tri glide, was not happy with answer, at 1,000 miles when I took it in for first oil change, I complained again about ride, they said they would check it, when I picked it up, they said it was OK, riding home, the ride was the same. At 1500 miles I read about the shocks and on the CVO they are supposed to be adjustable, found where the adjuster was and found the adjuster turned down to 0 where it is for shipping. Called and informed them that no body had set bike up for delivery, Harley Davidson got involved where a case was opened for rear supension, end result of this was the shocks on new bike were non functional, a new set was installed along with adjuster I was told. Bike only rides a little better but leans to the left. Had it checked twice, they can't find the problem, case was closed even though there is still issue with rear suspension. I now can't get anyone at the dealer to offer any solution. The money this bike cost, I should be receiving some kind of help.

4/14/23 – 4/28/23 - 5/6/23-5/9/23

I purchased my first New XLH Harley in 1972. Here is a photo of my New 2023 Anniversary Heritage Which I was very proud of until I received the bike noticed the quality of the chrome on the floorboard supports.

I am also attaching photos of the chrome passenger supports IronHill Harley installed on the new bike. When the parts manager at IronHill, contacted the Harley support team to complain about the quality of the product, he was told he could order new supports, (which he did) however the chrome wouldn’t be any better than the current ones, And it wasn’t.

I wonder HOW can one person write a review dated ( 6/27/2021 ) and get good chrome, and neither a dealer nor I can get a quality product now in 2023 ?

I personally spoke to Eric at Harley Customer Service twice for at least 30 minutes, and was told Harley Deems this as acceptable chrome. That is appalling. I would have thought the Harley customer service representative would have at least offered to replace them with black ones, but that wasn't even brought up.

I was in the printing industry for my entire career and retired as a Director of Operations, and know well the importance of quality to customers.

This product is appalling, and if I were part of the Harley owners’ group or management team I would be ashamed to have my name on this product.

This product does not meet the quality Harley customers expect and have received over the past. This is a Sincere and Honest review, and the quality of this products chrome shouldn't be acceptable us Or the Harley organization…

Mark

Twice we purchased parts and had them placed by Black Jacks HD. Both times the parts were not ordered correctly.. the first item was arm rest that they ordered and said we in. We made a morning appointment and upon arrival we’re told the wrong arm rest were ordered but they had some in stock. We got those and they put them on along with a cup holder we purchased.. It was in the shop all day and we we were called to come get it the cup holder was in the way of the passenger mounting the bike.. They moved it.. the grab bars were taken off and we we asked they said “oh they don’t fit with the arm rest”.. We put the grab bars on when we got the bike home and they fit fine.

Second incident: my husband Jeff in the parts dept and explained that he is short and he keeps handle bars for the trike that come back enough for him to have control and be able to reach them in a turn.. Jeff assured him that he understand and could order some that would come back significantly and offer a better ride.. He said he could order wide ones and my husband specifically said no.. no wide bars.. Jeff said I know what you need and I got you covered.. Roy paid up front for the handba s and labor.. Made an appointment for the following Saturday for installation.. The bars were placed and they called Roy to come sit on the bike so they could adjust them.. Well.. they were wide bars… the ones he said no too.. this put the grips out of comfortable reach.. He told them this was it what he ordered.. The owner Matt was present and he said “ well they are now used… since we placed them… you can order new ones and pay for them and the labor to replace them” but that’s all we can do for you.. They had to cut the old bars off so we couldn’t put time back on.. We left there out of pocket $1,200 and handlebars that were not what were what we agreed to…

We bought this trike from them and accessories, service contract and lots of clothes and HD items.. We feel cheated as now we have a bike with handlebars that my husband hold in a turn as they curve out from him and the situation is dangerous… and the answer from the owner is… well they are used now that we placed them and we can’t return them… it’s all “ subjective”. You can sell them and order new ones and pay for them and labor… this was their error.. we previously had two friends buy trikes from them as they loved our trike we bought.. but now that they know how we were treated they are getting their parts and services are Thunder Tower.. so will we form now on… we’ll be sure to tell all to not use them for parts and service…. If this is left unresolved…

If I visit a Harley davidson location and they tell me my trade in value and also write it up, can they tell me they made a mistake and can't go forward because they inaccurately wrote it up in there PC. I have copy of what was promised in a picture I took at the dealer. What really don't understand my son just bought a motorcycle same location 6 days ago and when it was delivered nothing was done as promised. He was told that they would check it and clean it up and fill it up with gas. When it was received nothing was done, and it a code that some sensor reading an error code, so my son had to call the dealer and spoke to General Manager to express his concerns to get it fixed.

[protected]@yahoo.com

I had purchased a 2020 road glide special in June of 2022. I got it out to begin the 2023 riding season and noticed that the lower forks are all chipped and bare metal exposed. After one season it's very disappointing to see this. Very unhappy with this quality. I had called the dealer where I purchased the 2020 raod glide special and upon searching the part in question is not covered on the warranty. It was suggested to polish it, but polishing it will not remove or cover up the paint chips exposing the bare metal of the forks. Not only is this ugly but there is also a concern of rusting. What are my options?

February 2023... I bought a new 2023 Harley CVO #86 from a Dealer in Northern California and the stigma that goes along with #86 holds true! The dealership did not do a inspection of the bike after it came off the delivery truck even though the dealer had it sitting in there shop almost a week before it got delivered to my house. So far 3 things have been an issue. 1st, the brake light that came with the bike was not the standard LED light that is on all CVO's, it was the standard brake light that comes with almost every other Harley, after 4 weeks of going back and forth with the dealer it finally got the matter resolved or so i thought. Shortly after the brake light was installed in early March 2023 I noticed that the brake light no longer worked, I took the bike to my local HD dealer and they found that the wiring harness was never tucked into wire trough that is located under rear fender well and my rear tire literally shredded the rear brake wiring harness. April 2023 I am currently waiting for a replacement wiring harness from HD. 3rd issue was with the actuator assembly that is located under the left saddlebag was so loose that saddlebag lid wouldn't open or close and still does not work properly.

I purchased this charm bracelet 6 years ago. I barely wore it kept it in a felt jewelry bag and never got it wet. I paid at the time over $200. I also know for a fact your cost prices and how you raise it by 70% for retail.

I have purchased and still do HD clothing and products. I do however love my charm bracelet and would like it replaced.

It's sad I have a necklace that is cheaply made also and it's all about the name but how do you get away with 70% above cost prices

I look forward to hearing from you

Ms Negar kachfi

I bought a new 2022 Harley ultra limited that was a corporate bike sold as brand new to me . My local dealership put a stage 2 in the motorcycle and after 2 months the motorcycle was delivered to my house because of waiting for parts . Started my NEW motorcycle 3 time and all 3 times it smoked smelling like burning oil . Dealer came and picked it up right away with me not putting even 1 mile on it . It is now sitting at the dealer with motor torn apart .. sitting here wanting to ride but $50,000 motorcycle sitting with bad motor. Don't know why a whole new motor not being put in not just a half a motor . I have spent a lot of money over the years with Harley to get told that is why you have a warranty.

To whom it may concern, I am writing this complaint in reference to Harley Davidsons corporates decision to not produce parts for the twin cam engine. As an avid motorcycle enthusiast with almost 20 years of riding experience, 15 of which have been on my 2008 FLHX. I find it extremely frustrating that Harley Davidson is essentially pushing consumers into purchasing new motorcycles, rather than allowing people to preserve what they can afford to own. The twin cam engine is the most produced engine out of all the engines produced in the companies history. The fact that parts are not being produced is absolutely ridiculous and will possibly be the demise of the company. Giving the fact that Harley Davidson is out pricing its business, I believe this will have a serious effect on the company in the future. The day my motorcycle becomes obsolete due to a part shortage, I will gladly purchase a more reliable manufacturers product and support that company’s brand. I have always been a proud owner of a piece of American history and hope that the person who reads this complaint takes it to someone who can influence the direction of Harley Davidson.

On March 9, 2023, I began the purchase of a 2020 Tri-Glide, We had come to an agreement, however I decided to use my credit union to finance the bike as soon as I told them I was going with the credit union and not Harley finance the sales staff demeaner changed. They said come back Saturday and the trike will be ready. The credit union sent a photocopy of the check and a letter to verify the check had been mailed. The sales manager Josh, on Saturday said they would not release the bike until the check arrived. However, I go back to look at the bike and check sound because they were supposed to put different pipes on. They bike had not been touched since I first looked at it. They kept my bike a 2015 Ultra Classic Limited Low and gave me ride home. Had the check been there my bike had been touched, cleaned accessories added nothing. I was never told anything until Saturday after I signed all the paperwork. I personally think they were using the check as an excuse because they failed to do the right thing. I feel as they have done nothing but lie to me about the status of the bike and possibly the arrival of the check. because they did not get it ready when they said they would. My credit union said they have never experienced a dealership that would not accept their documents as proof the payment was on the way. At this point all I have is another account/payment added to my bank and an empty garage. Very unsettling.

I bought this motorcycle new Dec. 2022 from Trev Deeley Motorcycles, Vancouver, BC. I was happy to know that it included a navigation system.

Since then have been trying to get this navigation system working with no success. I have been in contact many times with the HD App support team. They have tried to help but have not had any success. Their fallback reply is "We are constantly making improvements to our app."

I have the latest version of software on my 2021 Pan America (5.1355.[protected]). Every time I use this navigation system, it takes a long time to set up and when I think it's finally working, I run into some problem on route or in trying to return home.

I have tried using an old phone and Google maps as my navigation - set up on a handlebar mount. Please note, this old phone is no longer a working phone/communication device as it has no plan - no data.

This old phone, using Google maps as my navigation, took seconds to set the route and starts me on my way. It worked without any real problems although to be completely honest, it likely would have been slightly more accurate if it had data. And, it directed me home without any effort at all. It even shows roads the the HD App can not find. The Pan America/HD App navigation has never done this once for me.

This old phone was replaced with a new expensive one - that I only purchased so that it would hopefully make the Pan America navigation system work. To date, this was a waste of my time and money, as the Pan America navigation is still NOT working sufficiently and takes too long to set up / start a ride to be of any use. My many many episodes of trying to get the Pan America navigation system working has been a waste my time.

Some HD sales and service employee I have talked with about a fix, suggest I just use my phone on a handlebar mount.

I believe HD is falsely advertising this navigation system as they can not or will not make it work. Very aggravating to think HD is doing this to their customers!

As HD has had YEARS to make this work, and has NOT done so, is there reason to continue wasting my time?

On Feb 10th I was at Black Bear Hd in Wytheville VA at around 10 30 am myself and a friend of mine was looking at the Fosgate system and was going to purchase it so we ask the guy behind the counter about it and there was a bike sitting there it had a sign on the windshield do not touch or sit on me and my friend did not touch the bike but the guy behind the counter came out and said that bike has it on it and he was showing it to us and the parts' manger came downstairs from a meeting and if looks could have killed we would have been dead she went straight back to shop they came out and took the bike straight back she cost black bear around 5,000 to 6,000 dollars I will take it in for my services but the rest I will go else where and I went back up on sat. To pay some of my winter work and was told by someone there that she was having a bad day on the 10th if she can't handle her job on her bad days she needs to stay home this was reported to the general manager it has been 5 days and I still haven't heard anything from him.

I am making a complaint on Harley Davidson located in Arden Sacramento. I purchased a 2022 HD Nightster on June 2022. I went to the dealership to sell my Ryker Can-Am and was told over the phone they will purchase it but as soon as I got there and told them I wanted to sell it the sales guy named Jake told me they will not buy my Ryker unless I purchase a bike from them. I was very confused because I was told something different on the phone. He told me why don’t I take a look around so what caught my eye was the 2022 Nightster. Jake approached me and told me the bike is selling for 13,889 which I told him that is a really good deal so I tested it out and I fell in love with it. I told him I agree on trading my Ryker in for this. Once we ran the numbers he told me I will be getting 10500 for my Ryker which will still have a negative equity of 1700. I was told by them in order to get the Nightster I would have to pay off the negative equity which I put down 2000. Shortly after we went to finance to start the paperwork and pay the 2000 for the down payment. They were near closing already so we pretty much rushed through all the paperwork and I didn’t pay attention and just kept signing away because they were already closing and I’ve already spent 2 + hours there and wanted to go home already. I didn’t realize till yesterday after looking at why my total amount still has not gone down all this time I’ve been making payments. I went to go look for my bill of sale and noticed they charged me 18k just the bike alone without any fees which it was suppose to be 13899 for the bike alone without the fees added yet. I called them today and it was so difficult to get a hold of a manager and I had to keep calling. Finally I got a hold of the sales manager I believe named Vincent and he told me the person who I helped me before no longer works there anymore and there is nothing they can do to help me because right now they are selling the 2023 Nightster for 19000 and he believes that what the price I got on the paperwork is correct. I told him no it is not because of it was 18000 I would’ve never purchased the bike. We argued back and forth and I tried pleading my case and explaining if he was in my shoes how would he feel because this is not right. This is the worst experience ever with HD dealership. I really would like someone from corporate to help me with this issue because they really did mess up on the price and now I am paying for it “literally” I have no one else to turn to. Please help me and make this right.