CB Motorcycles and Scooters Harley Davidson parts taking weeks and weeks to be ordered from dealership.

Harley Davidson review: parts taking weeks and weeks to be ordered from dealership.

jeanfb of ZA

Jul 15, 2019 6:34 am EDT

Verified customer

Last time I'm making use of Harley Davidson Gold Rand located in Boksburg, South Africa.

I have been warned by all my Harley friends not to take my bike to them, but thought they might just have had some bad luck with Gold Rand.

5 weeks ago I was assured that my bike will be fixed within three weeks, at most!….and two weeks ago I hear that the parts have yet to be ordered…now, after being assured it would DEFINITELY be fitted and fixed by today, I have to hear that the one part have only been shipped a few days ago (which I seriously doubt as they all have different versions of what's going on there) and would probably arrive end of this week.. That's more than one month after I booked the bike in!. How can that be?...!

It's two small parts, that needed to be ordered together, the same or at least the next day of my bike being booked in.But they just left it and only ordered after I asked them what the ETA will be. And yet there's new stories abt the ordering and shipping every week! They have told me different stories regarding the ordering of the parts, so they have been blatantly lying to me as what's really going on.

5 weeks for two small parts that would take 2 hours to replace…is that acceptable?.

I could have ordered the parts myself, have it couriered within days through DHL AND replaced it myself within a week for a FRACTION of the cost that these guys are charging me.

I can't accept this. I NEEDED that bike ASAP, and there's absolutely no real effort from these guys.

For the future, they should AT LEAST give their customers the option to have small parts like what my bike needed, couriered with DHL instead of trying to save money by ordering in bulk and letting their customers wait indefinitely for their bikes to be ready..

I'm sorry but I'm not leaving this here

Harley Davidson - Harassment 9

Resolved

Harley Davidson - lies and warranty 4

Resolved

Harley Davidson - Hidden charges 6

Harley Davidson - Warranty 11

Harley Davidson - Bad quality 4

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Sep 19, 2024