Health Products For You
Reviews and Complaints

Good prices but customer service is the worst. I ordered over $200 of supplies (audlt diapers and such) in anticipation of my father returning from the hospital. My dad passed before I could open a box. Everything was in their original cardboard shipping boxes. Between covid-19 and arranging for my dad to be transported from one state to another 30 days passed. Customer service cared less. I received a generated denial on a Sunday. The email had blank spaces where names and dates should have been. The reason for denial was their 30 return policy. The email said to return the email if you wanted to appeal. Guess what - no response! So unless you can anticipate death stay away. You would think that a company in a health care environment would care more?

This company robbed me. I ordered one thing and they sent another. I am waiting for someone to call and give me back my money.. Horrible business. Takes advantage of people. I thought I would use a local business to support CT. But am shocked that they can get away with what they get away with. Their reviews are the worst and I should have looked them up before ordering. I will never make that mistake again. Events customer service person I talked with said ordering site is very misleading when ordering products. It shows a picture of a 4 pk of ensure max protein. I ordered a bunch And when I recieve delivery they had sent single ones. One was open even. I'm discussed with this company especially now when people are having a hard enough time just getting by

I purchased a cerrvical neck traction device for $348.00 on 19 Sept 2020. It arrived in a damaged box but otherwise intact. I tried the device and found it not the best device for me and wanted to return it for credit. The return policy states is is to be returned in the original box ( not appropriate ) in this case. I attempted to call Customer Service for a return label or some directions to resolve thus issue but they never answer the phone. Also, I attempted the email them at two listed addresses and both came back as undeliverable. Seems a horrible was to run a business and I have never encountered this kind of difficulty with any other businesses. Hopefully the ComplaintsBoard.com can forward this to Home Products For You. My advice to anyone looking to do business with this company,DON'T!

I've dealt with this company on more than one occasion and I'm not impressed with them. One order was wrong (I ordered two sizes in two different bras and only got two in in ONE size). But today, I received an email that indicated "Double Markdowns on Truife Bras". This was the bra that I generally use so I decided to order my regular kind. What a joke. As far as I can figure, there were FOUR types of bras that you could purchase and NOT "Double Markdowns on [all] Trulife Bras" I noticed their customer rating was 1.38 out of a possible 5 stars...geez, is it any wonder? I tried to phone them and was put on hold because of the "Covid" problem from months ago...ya'think they'd at least update the message. Would I recommend this company? Don't think so unless you have the patience of a saint, don't care about getting the correct order and like misleading advertising.

I bought a recumbent bike from this company and it was extremely cheap I could not put on the l foot pedal, the batteries died within a week of having it in my possession and without using it as well as when I assembled another part to the bike the plastic broke. This business has continued to delay my refund and it has been approximately two months without them sending me a return label as I have talked to several people and they continue to go around the bush sending me to different departments and refuse to acknowledge my want to return the item. Extremely unprofessional and horrible service. I will never use this company again to do business with and am going to high discourage all my colleagues to do the same in avoiding this company as it has been a huge waste of time and money. I can't say enough how horrible my experience with them has been and completely regret spending money with their store.

On 10/6, I ordered a specialty bra from this company in "Peach Blossom". I was told to expect a shipping confirmation email, which never arrived. However, a package did arrive on 10/11 with a bra inside a branded box. The bra was blue, not what I ordered. Customer service at HPFY was unreachable despite repeated attempts. The invoice issuer couldn't assist, directing me back to HPFY. My emails and calls went unanswered. The issuer sympathized and tried to contact HPFY but couldn't resolve the issue. I'm considering reaching out to the CT Attorney General due to the lack of customer service and receiving an incorrect product.

DO NOT DO BUSINESS WITH THESE PEOPLE. I will be filing a more formal complaint with ComplaintsBoard.com next week, after I try to call this company and ask them to explain why they are only giving me a partial refund for a splint I returned. This splint was way too small (though I measured my hand according to the instructions on the site) and they said I can return it for a refund as long as it was returned in the original packaging. I returned it and they sent an email saying I will be getting a credit to my account in 5-7 business days, however, this credit is only for $16.77 and not for the $29.95 I paid. No explanation was given. I will be disputing this with my credit card company and filing a more formal complaint here, among other places. I wrote them an email and will follow up with a call. I cannot believe I did not research this company first (also known as The Rehab Store). Do not buy from them if you know what is good for you!

I ordered a step cane for my elderly mother. She lives in a different state from me. I had it delivered directly to her. Due to the covid pandemic I wasn't able to visit her when I had planned..it was delayed by 2months. I ordered this cane in Oct. I visited her in Dec. She told me that the cane had been delivered, but when I arrived to put the cane together, it was not the cane that I ordered. I contacted "Shop Wheelchair" directly to advise that the incorrect cane had been delivered. They told me that it was beyond the 30days (no exemptions for the pandemic...!) --nothing they could do..and that if I wanted a different cane, to go online and order the one that I wanted! I would never order from this company again! It was as though they didn't even read the email that I had sent them. I contacted the cane company directly--it was their shipping receipt in the package, to advise what happened, but haven't heard from them at all.

My wife purchased a medical chair since she just had surgery, and the item was available. She checked this morning and the item was on back order suddenly and then taken off the web site. I called this morning as was told that the item was on back order and would be available after jan 1 2022. So i said that i wanted to cancel the order. This was the conversation which sounds fishy to me: Me. i would like to cancel my order since my wife needs the chair now Them: well its on back order to jan 1 2022 so do you want to cancel it Me: yes i want to cancel it Them: okay, i will send a message to the fulfillment center who will then contact the billing department and let them know that you want to cancel this order. Me: so when will i have the money returned Them: well i have no idea, its up to the fulfillment center to contact the billing department to tell them that you want to have this order cancelled, so it might be several days. All of this sounds fishy to me because it went from being available to suddenly once my money was received becoming back ordered with no idea if and when my money would be returned.

I placed an order on Nov 23, 2021, and was promised a 2-day shipment. Thank you for shopping with us. We will send a confirmation when your order ships. Order No: 1439245 Ship To your address. After 8 days, I was informed of a delay of 3-5 business days. I emailed and called to cancel the order. Despite this, I was later told the order shipped and would arrive on Saturday 12/4, which it did not. I demand a refund as per my Dec 1st email: 'Refund my order immediately. It's been 8 days and now a 3-day delay is added. Amazon could have shipped 3 orders in this time. Refund my money and stop emailing me.' It's been 12 days since the issue started, and I want my money back.

Wish I'd read the reviews here first. This company took the payment card of $500 that was gifted to my elderly mother at the end of Dec 2020 from her insurance company and wasted it all by not placing the order internally until days later. I called to place the order early on Dec 31 and spoke at length to an agent and supervisor, to stress the importance of the purchase being completed that day, so as not to risk losing the value that would expire promptly at midnight. She clearly understood and I was so excited for my mom, who always wanted an upright walker and this reward enabled her to buy one. We'd just endured losing my dad, and her husband of 63 years, to Covid19, and the drastic change of moving in with my family. I was horrified when, Jan 4th, instead of an update from the company via email that the product was shipping, I got a call stating that the credit card didn't go through that a.m. and could I please call. Are you kidding me? Of course it didn't go through if you held onto my info for 5 days and *** gift card was now days expired! It felt almost purposeful. I managed to get a hold of someone who said he was one of the owners a day later and he was wonderful, apologetic, and absolutely promised that within a few days he'd make it up to us. Just needed a day or two to figure out stock. I felt so much better. Then...absolutely nothing. No call, can't reach him again, no one else who answers has any information. I've called multiple times and written, and no one has made a single effort to follow up. $500 gift card of an elderly woman rendered useless, and no one cares. Perhaps it was used by someone there, for all I know. What a shameful way to do business. DO NOT SHOP WITH THIS COMPANY.

Total hot mess. Ordered 1, 12-tube case of Calmoseptine ointment for $73.25 on 8/23. ONE tube came in the mail one week later, on 8/30. Toll-free number busy, so emailed "Team HPFY" about discrepancy. Long series of apologetic emails followed in response, starting with robotic, "Your request has been received and is being reviewed by our support staff," then, "We have notified our warehouse team and we will soon get back to you with an update on the missing quantities," the next day, 8/31... ...Apparently "soon" to HPFY is 11 days, because we were notified on 9/11 that our order had been CANCELED and our account would be refunded $72.78 -- random! -- allowing "3-5 business days for the credited amount to reflect in your account." HOPE YOU WERE IN NO HURRY TO RECEIVE YOUR MEDICAL SUPPLIES FROM HPFY! YOU'll BE LUCKY IF THEY COME AT ALL! From https://www.healthproductsforyou.com/aboutus.html: "Our commitment to you our customer is to deliver quality products in the fastest possible time with the utmost care." HA. HA. HA! This stupid mistake (1 tube instead of 1 case) is entirely the fault of HPFY, but there is no acknowledgement or apology in the canned "credit issued on canceled order" message that arrived in my inbox today. Team HPFY even has the stones to end with, "Looking forward to serving you again soon!" Whole runaround over a simple miscommunication is inexplicable, but perhaps this sorry operation has something to do with the FACT that the co-founder and CEO of Health Products For You, Naheed Q also is co-founder of a company called *** in the *** Area of ***, and "Having outsourced all the back end operations for HPFY to *** back in 2003, we give our partners in *** full credit for our growth. And that mutual appreciation led us to *** - a marketing services company that offers clients a full realm of digital marketing services." ...So when they state, "Based in Brookfield, CT," they mean just that -- BASED. We will never again waste or money or time on the incompetent Health Products For You, and we would caution anyone to DO NOT DO BUSINESS WITH THE UMBRELLA BRAND OF HPFYStores.com OR ANY OF ITS CHAIN OF 11-PLUS HEALTH AND WELLNESS STORES: : w

I ordered an oxygen machine on Jan. 18 at a very high price to treat Covid. I Paid for expedited shipping. It wasn't shipped until Jan. 23. On Jan. 28 I got a notice from *** that it was being returned to shipper because the label was missing. It was supposed to arrive back at HPFY on Jan. 29 but did not arrive until feb. 2. I realize there was a blizzard. I was in constant contact via the chat line, because when I called I was on hold for hours. Now (Feb. 6) I c***ot reach them either via phone or chat, and the machine still has not been re-shipped.

I purchased a nebulizer from this company 12/5. I received it a few weeks later. I read all instructions, charged the unit, and used the unit for about 2 weeks with no issues. It worked as advertised. However when the unit indicated it needed another charge I plugged it in and the charging light did not come on. The unit will not accept another charge. Having spent over $200 I expected significantly better reliability. I emailed the company for instructions to replace the unit last week. I left a voice message yesterday. I have not heard anything back.

On July 29 I had ordered a post surgical camisole. August 5 I had received the package only to find out it was NOT what I ordered. They sent me the fiberfill inserts which apparently won't do me any good! Here we are 2 weeks later and STILL NO replacement camisole. I either get excuses from they are delays to whatever else they can think of to I will have my supervisor get back in touch with you blah blah.. All I want is my freaking camisole! I've ordered two other times and NEVER HAD THIS ISSUE so I am not sure what the big HOLD UP is with replacing July 29 mistake that they DID

Made an order on 9/9. Payment was deducted from my account the next day, which I had never had happen before shipment was made. 9-13 received message order #*** was placed. 9-14, they said sorry for any inconvience, 9-15 they said shipping delay might be 1-3 days. I requested order to be cancelled on 9-15. 9-16 they said it had been initiated request for cancellation. 9-20 I asked when my account would be credited 9-28, they acknowledge order cancelled and refund would be credited in 1-3 days. I just want my account credited. Thank you for any assistance

I placed an order on November 30th and was suppose to be recieved by December 5th. It now December 16th no delivery and no update of where package is as of December 9th. My mother placed an order with them on December 9th and was shipped on December 11th, received in December 12th through standard shipping. While mines was expedited shipping and I still have not receive my package. I contacted them many times and many times got excuses on why I have not received my package. My package last update was December 9th in *** 2 hours from ***; over two week ago. I believed my package was lost or stolen according to *** and yet I can not get a full refund. My order number is

I ordered 2 hand braces on 7/02. I paid a total of 49.83 for them. They were delivered 7/09 at 9:49am. We called that day to tell them they don't fit and they said we would get a email with a RA# and mailing label to return. We bought from 'the rehab store' so I may have gotten it but at the time would have thought it was a scam email if it came HPFY. I cleaned out all my in boxes so if I got the original email I no longer have it. I'm 100% sure they have my correct email cuz I get daily emails from them with promotions. We have called them 7/9, 7/20, 7/26, and 8/11. We are lied to every time that a email or physical label is being sent and they are never received. I have never dealt with a company like this and I shop daily.

I ordered and paid for 2 different CPAP mask systems on September 25. The total cost was $160.17. The product has not shipped. When I ordered it, the site did not indicate it was out of stock or backordered. I was advised I would receive it in 8 - 10 days. The product has not shipped and my calls and Chats with the company says the items are not in stock and they are checking with the manufacturer. I have not been able to get a reasonable answer as to when to expect the order to ship. I have left messages with their Operations Manager Kyle W. with zero response. Right now I'm out my money and have no faith they will deliver my product. Meanwhile my health is suffering because I cannot utilize my CPAP effectively without the new mask system.

I ordered a nebulizer from this company on November 27. My order was urgent, and let the company know. I was notified the next morning that I needed to provide a prescription for this order. I was able to procure a prescription that afternoon and sent it to the company. It's been 10 days, and I haven't heard anything from the company. I have repeatedly contacted them for more information, via phone, ***, and email. They have already charged my credit card and haven't let me know at all that they received the prescription and that the order is being processed. When I check online in my account, it says nothing. I am beyond frustrated, and desperately needed this order. I went to great lengths to get the prescription and send it immediately so the order could be processed rapidly, and nothing.

on 9/30 item #*** price of $32.69 +tax +19.99 3 to 5 day shipping total price $54.72 was ordered and on 10/06 i got a e mail saying my order was shipped via *** tracking #*** on order #*** so i tracked it and it was not shipped and as of 10/11 it still has not shipped but i have talked to them on the computer to ask what is going on on on 10/07 witch is later than the 3 to 5 day shipping i ordered and when it would be shipped and they said it would be shipped the next day and i will get a refund on my express shipping and i did get a refund on my credit card for the express shipping of $11.00 but i still paid $32.69 +tax + 8.99 standard shipping when i go to the my accounts page on there website it says that order #*** status closed what i would like is the item i ordered and paid for or the rest of my money back so i can shop elsewhere

In reference to order # *** placed on 5/18. I have attempted at least 5 times to contact the company through email (I received automated receipt of email, indicating that customer service would respond that my request was being reviewed), as this order has not been received, as of today 6/5. I paid $18.05 in expedited shipping fees which were supposed to guarantee receipt in 3-5 business days. Each time I checked the status online, the order was 'in process'. Emails to company have gone mostly unanswered. An automated email that I did receive in which I was given the option to follow a link for cancellation (5/28), the link just took me back to the company web page, which does not provide a method of online cancellation. In checking this order status today, 6/5, the status is showing 'shipped', although there is no way to determine when the item was shipped. I am requesting a full refund. Customer service is sorely lacking.

3/28 placed order with HPFY for a suction machine. 3/31 payment for $288.76 posted to my charge account. On 4/6 made 3rd contact to HPFY as to the status of my order #***. HPFY stated order had still not shipped. I requested shipping be expedited, customer service refused. I requested my order be canceled. Rep repeated to me that I wanted order canceled. 4/8 order was shipped ignoring my request to cancel and requesting an adult signature to sign for package. Package left at my door without obtaining required signature. 4/29 *** picked up package to return to sender (no cost to me) since package was to be denied. 5/6 package returned to HPFY and signed for by Linda. As of this date I have not received my refund. Refund should not be processed as a return as I had canceled order prior to shipping. Order canceled due to machine is used for my breathing and I had been waiting since 3/28 and was no longer able to wait any longer since co. would not expedite shipping.

On 9/6 I ordered 4 bras off this company's website in the total amount of $127.75 that turned out to be too large for me. When I returned them to purchase a smaller size, I found out that they charged me a "20%" restocking fee. So I was penalized for returning clothing items that did not fit me. I was told the "re-stocking fee" would be given to me as store credit I could use. I tried to purchase a smaller size with my credit, and was informed that I am only allowed to use 25% of my "store credit" towards my purchase. I feel this is very wrong. Why am I not allowed to use my store credit to purchase the correct sized item? It seems they are only letting me use the store credit little by little, to make sure I keep spending more money with them. Very shady, very poor business practices. I simply want to be able to use the entirety of MY MONEY that they kept towards a new purchase. And not be forced to use MY credit bit-by-bit to maximize how much they can keep me spending

I ordered a Healthline Medical Products Deluxe on 1/26. It was a drop arm vacuum seat shower commode chair with foot rest and wheels through Health Products for You in ***.(***) The chair that was delivered did not have the commode feature so no pail and not able to use as a toilet as well. It took me 4 phone calls to just get someone to issue a call ticket so they could pick up the chair at my apartment as it weighed 40 pounds with the box. They finally sent me a call tag after another 6 emails. It was a scanned code that was sent. I place it on the box and got a confirmation from *** to pick it up in my lobby. That was on February 26 a month after I had place the order. It's now March 17 and they claim no chair has been received. The code they sent was unable to be scanned by the first two *** delivery men but the third one told my building manager that he was a supervisor and would handle it. I didn't have a tracking number. I want my refund of $319.98. I have spent hours of my time trying to correct their mistake and I am still nowhere. Please help me.

I ordered and paid for a gaming bundle which includes a controller for a certain price. However, what I was sent and received was an incomplete order. I received the console which does not include the controller and which costs less, resulting in a price difference. Upon receiving the incomplete order, I contacted the company immediately, but no one answered. I provided them with photos of what I had actually received, my order number, etc. I also contacted the console's manufacturer and spoke with an agent there who was trying to help me. The manufacturer's rep had difficulty getting ahold of anyone at the retail company. Finally, in mid-May, I received an email from their Customer Service apologizing and stating they would contact their accounting office and credit me in 5 days. It is now June 25th, and I have not been credited.