Hennessy Automobile Companies
Reviews and Complaints

Caddlic dealership is rude and trick people with *** dollar package they all lie

Price Gouging because of the pandemic, selling their vehicles for 2k over MSRP. People do not reward greed, do not pay over MSRP or sooner or later you will regret it, like in a few years when you try to sell your overpriced car.

Hennessy Cadillac do not deserve ONE star! RUN DO NOT GO NEAR THIS PLACE WORSE CUSTOMER SERVICE. I wish I would have read the complaints on this website before we purchase our vehicle from Hennessy Cadillac Duluth... I am disgusted, disappointed with Hennessy and Cadillac Corporate make it seems like we the buyer/customer telling lies that we did not bring our vehicle in doing 4 different oil change service to tell them about the running board isn't working before bumper to bumper warranty expired. First Cadillac I purchase in my life and will be the last. Respect your customer and they will be back because we do not lie. Unprofessional, Incompetent, Poorly Managed, and AWFUL Communication. Mangers never calls back to resolve problems...Buyer beware before you purchase from Hennessy Cadillac.

I absolutely do NOT recommend Hennessy Cadillac in Duluth, GA. My husband and I had a horrible experience there. We purchased a used vehicle from them last year, and the entire buying process was horrible, other than our salesperson. We kept asking to be shown the Car Fax report for the vehicle, and finally they returned to show us a clean Car Fax. When we got to the Finance Manager, he was so rude, condescending and aggressive trying to push the extended warranty and Gap insurance on us, that we almost left without buying the car. We finally got everything settled and left with the car at the price we wanted. The vehicle started giving us problems, a strange vibrating that was getting worse and worse. We couldn't figure out what was causing this and didn't want to spend a lot of money trying to find out. We decided to trade it in and learned at that time, a year later, the car had been in an accident before! WE HAD BEEN SHOWN A CLEAN CAR FAX, and there had been plenty of time between the accident and when we bought the car for it to have shown up on the report. We also learned the vehicle had undergone a complete axle housing replacement (remember the vibrating problems we were having?) I immediately contacted Hennessy Cadillac about this. We were told by another dealership that they should definitely want to make this right! Initially they were very concerned, and one of the sales managers even left me a voice mail that she knew it had a clean Car Fax and would find out what happened. Then they stopped replying. The General Manager eventually responded stating that the file noted that "they told me" about the damage. They definitely did not! They didn't even try to come up with an explanation. So we had to get a decreased trade-in value for our car that had damage, and all they eventually offered to do was buy it back at a ridiculous price or help trade it in for a new car, both options only benefitting them. Please NEVER buy from this dealership!

Short of topping off the fluids and putting air in the tires there can't be a simpler task than changing the oil in a car. I took my 2017 Jaguar XJ to Hennessy Jaguar in Buckhead for scheduled maintenance. Shame on me, for not checking the oil level when I picked the vehicle. I did check it when I got home. The vehicle does not have a dip stick and the oil level is determined through dashboard options. The dashboard said the oil was OVERFILLED and referred me to the manual. The manual stated Seek qualified assistance immediately. Do not drive the vehicle as this will cause serious damage to the engine. I called the Service Representative that I had on this visit. He told me to bring the car back and theyll remove some of the oil. I reminded him of what the vehicles manual stated and he said it shouldnt be an issue. When I further challenged him, he said hed check with the service department. When he came back on the line, he said that he was told it would be OK to drive the car. That the excess oil would just burn off. I told him I wanted it towed and that I wanted the Service Manager to call me. I received a text message the following morning saying to call a number and they would tow the vehicle and return it for free. No call from the Service Manager, no follow up call from the Service Representative.Unfortunately. I needed the vehicle this morning. There was no mention in the text that I received that the tow truck would be bringing a loaner vehicle, so I decided to remove some oil myself. I siphoned off two quarts of oil and then followed the procedure for checking the oil. It involved running the vehicle until the engine came up to temperature, then shutting the engine off and waiting ten minutes for the oil to stabilize. I then read the oil level and it was at the max *** Considering the granularity of the oil gauge, I can firmly state that there was at least one quart of excess oil in the engine.Find another Service option!

On July 26 we took our 2014 Cadillac ELR to Hennessy Cadillac to get looked at. The vehicle was having issues charging. We tried calling them multiple times throughout the week and were informed that we would get a callback but never did. I personally went to the dealership twice, on August 3rd & August 6, so that I could get an update as we were tired of getting the runaround on the phone and not receiving a callback.

When we dropped the car off, the first person to help was Matt C. I assumed he was our service adviser when I went back on August 3rd to get an update on our vehicle. I waited for him for about 10 minutes. Once he was able to see me, he informed me that Walter V was in charge of my case so again had to wait another 10 minutes to receive help. Once I got to Walter, he informed me that they were still trying to figure out what was wrong with the vehicle. At this point, the vehicle had already been there for over a week and we have yet to receive an answer.

Rob talked to them to get an update. They informed him that they thought they had figured out what the issue was. They advised us to update the system in the vehicle but in doing so it would cost us $400. They guaranteed that it would fix the issue so we agreed only on the condition that it would, in fact, fix the issue with the vehicle.

After the vehicle had already been there for two weeks, on August 6, they informed us that we needed to take another Charging Station as they did not have one for the vehicle. You can imagine my surprise that Cadillac Henessy, a huge dealership, did not have another charger to test out on our vehicle. I went to drop off another charging station for them to use.

Rob spoke with them again for an update on the vehicle. That is when we were informed that the update did not do anything, which they guaranteed would fix the issue with the vehicle. They suggested we move on to do other services on the vehicle in hopes that it would fix the issue. These services total an estimated cost of $5,000! We were understandably upset as they informed us that the $400 would fix the issues when it did not. The only reason we agreed to the service was that they guaranteed that our vehicle would be fixed. Walter stated that they never guaranteed that the service would fix the issue. They informed us that their calls were recorded, as it stated that as soon as you call in, but when we asked them to produce a copy of the call where they stated they never guaranteed the update would work, they failed to do so.

Our vehicle was there for over 3 weeks before we got an actual answer from them.
We believe that it is overly justified that we are not charged due to the amount of time the vehicle has been there and the issues we encountered with your dealership. We are looking forward to a response within 24 hrs to avoid further action with their dealership.

Purchased a New GX460 and got scammed.

I was aggravated, disappointed and mad after our purchase from your dealership.

We ordered a brand-new Lexus GX460 and got all the extras added on that we didn't ask for, but the reps at the dealership were falsely telling us that they are "standard" and come with the purchase. We were rushed and after coming home looking over the contract, there were over $1.8k additionally added to the vehicle. These are options, yet the dealership forced us to take it, took our money and refused to refund what you included without our consent.
We ordered the car as stated in the brochure from the factory no additional options, options such as:

-$295 for window tint we didn't ask for nor agreed to. It's outrageous we were even charged this much for two pieces of film, and additionally, they have installed illegal tints on our window. GA law legal limit is 32% tint. These are 20% tint on the windows. (Per GA law. H.B. 20 (Window Tint) - Amends 40-8-73.1 https://dps.georgia.gov/georgiaaposs-new-window-tint-law)

-$950 for an aftermarket part that was installed in our car that we preordered without our consent for tracking purposes.

-$96 for nitro filled air we never asked nor agreed to. Regular air was fine.

-$595 for reinstall. This is not standard options. We didn't ask for it but were added to our purchase.

In addition to that, the finance manager told my brother that he doesn't qualify for the 1.9% APR that was advertised because his credit didn't meet the requirement, when in fact his credit is nearly perfect. I've pulled up his credit report from all 3 Credit Bureaus and they're all close to 800. The system suppressed the score to around 650. That's a huge margin. He quoted my brother nearly for 4% APR, only to tell him that if he buys this "Easy care package and extended warranty", then he could reduce the rate to a 3.49%. How is this possible and legal? This is MORALLY wrong and dirty sales tactics. Why can't the finance manager (***) be honest instead of baiting clients with such low tactics?

With the extras package for lower rates and additional "options" above, the dealership slipped on nearly $10k extra to our purchase.

After calling the dealership and briefly talked to the sales manager ( ***), I came in with my brother and talked to the finance manager, ***. Instead of getting things squared away as promised in the call, he tried to argue with me, telling us why he can't refund any of the fees. He said it was your company's policy to add these options and he has no control over the policy.

I asked him to refund the Easy Care and he said he has to wait 30 days to send in the cancellation paper work. I have contacted Easy Care personally. They will refund the Easy Care purchase immediately once I fax in the cancellation letter. There is no such thing as a 30-day waiting period before cancellation.

It was obvious that all the refusal of the refund was to his benefit and the dealership's benefit, and there was no interest in the client. I wanted all the extra fees to be refunded. All the "options" that were added without our consent. Other dealerships have done it before when they made a mistake.

This is bad business practice, straight robbing your clients of their hard-working money.

I'm in complete disbelief and agitated to experience this from a well-known car dealership. Hennessy Lexus of Gwinnett has created a policy that line your pockets, put the dealer at an advantage and scam clients that come to the "respected" dealership, not being aware that they are being deceived and overcharged because they trusted the brand and 'expertise'. That's theft and dishonesty.

I will never buy another car from you nor recommend anyone in my circle to do so.

I recently purchased a 2020 Defender 110X, and got raked through the coals by the degenerates at Hennessy. DO NOT GO NEAR THAT PLACE. I was totally blindsided in probably one of the biggest trade-in heists in the history of a new car purchase! Instead of paying straight out with cash, I decided to get a quote to trade in my 2015 Porsche Cayenne. It came out just to $27,000.00. SO, I thought I might see how much I might get for my other more expensive luxury car, a Bentley GTC 12, with Hemmings interior. Metallic black exterior, Beluga with birdseye maple wood. I bought it used for $132,000, 3 years, ago. The Hennessy sales rep drove me to my home nearby to pick it up and take it back to the dealership for evaluation on a trade-in. Not having researched the current value of the Bentley, I had NO IDEA of what it was worth at this time! I asked them to give me an approximate, fair, trade-in price. They lowballed me at $63,000. I was naive enough to depend upon THEIR guidance and expertise to give me a somewhat ballpark, fair deal. Well... The new Defender, first of all is a 2020, priced at $88,000+. They gave me a $1,000 rebate. It was already mi -January, so 2020 was already the model YEAR BEFORE! They offered me an "even trade"... my two pre-owned vehicles for the one new one. I requested they include the tire protection and the clear "bra" that protects the hood and other edges, thinking it would be included. But they finagled around, and found a way to trick me into giving them an additional $4,00 for the other stuff. They had me sign something BEFORE they sent me to the final purchase person, who said he couldn't do anything about making any changes to the price and negotiation(which was a HUGE lie, as I hadn't signed anything, yet), that it would cost me over $4,000 more. I asked, how could this be?! He said because "they" are separate from the car price. More lies and scamming, looking me straight in the eye. Although stunned, and now convinced I was unable to back up and renegotiate the "deal,"and so worn out from the hours and hours of haggling and going back and forth, and waiting around for the car prep, and for the paperwork, at least 2 hours, I caved. They must have been really proud of themselves...gloating, no doubt! After it was all over, after I got home that night, and I had time to process what had happened I was devastated, and barely slept for nearly a week...especially after I saw on the internet they immediately marketed and priced JUST my Bentley at $99,900! THE CLINCHER: Hennessy listed my BENTLEY for $99,900, $36,500 more than the $63,000 they valued and deducted for the trade-in! The Bentley would have covered the trade in ALONE. Then they had the balls to take my other vehicle, too, a 2015 Cayenne, with a trade-in allowance of $27,000. for both vehicles, I got $90,000. For both vehicles, they marketed them for a total of $129,400! They basically bilched me for over $39,000 on the trade-ins, then for $4,000 for the wheel protection plan and clear bra. $43,000! This dealership literally cheated and stole from me TO MY FACE, without so much as a blink of an eye, arguing that the top replacement was going to cost them $25,000. Suspect of anything they might try to convince me of at that point, I then researched Bentley top replacement, which for ENTIRE TOP, including the motor , the exterior canvas and interior lining, yes, is $25,000, RETAIL. The only flaw in the top, however is a TINY pinched/worn spot(NOT torn) on the exterior canvas, with a perfectly operating motor and interior lining. These guys are the biggest crooks EVER, and care nothing about cheating and stealing in your face! These are the sort of monsters that find absolute pleasure in taking from others for themselves. It is a sense of power and accomplishment for these sorts. SICK, SICK. Their lack of any sort of ethics is as shortsighted as their ability to care abut anything beyond their massive greed for money and power over the victims that walk through their doors and succumb to their "games" of trickery.

My name is [Redacted], I am writing you today because I am disgusted and disappointed with the Service, Greed and Ethics of your Dealership. I purchased a 2020 F250 from the Used Vehicle Department. I have called several times to cancel the extended warranty and products that were added to my finance without my consent. I have been ignored and mistreated by your finance manager Emerson Knauss. Every time I call he is too busy to take my calls. Now he is calling my brother and telling him I owe him $500.00 personally. On December 14th I stopped by and purchased a used 2020 F-250 from William Johnson III. I paid asking price for the vehicle and did not negotiate or haggle with the sales person. The bottom line on the deal was $71,623.30. I told the salesman I was going to put $28,000.00 cash down and finance $43,623.30 The Salesperson brought us to Emerson Knauss's office. All of our issues started as soon as we entered his office. We told Mr. Knauss that we did not want to add any products to increase our bottom line. He assured us that the bottom line after the $28,000.00 cash down was going to be $43,623.00 Not a penny over it. As we went over the paperwork on the table he kept telling us that the vehicle came fully insured with warranties and protection, and he had us keep signing paperwork on the computer. He pointed to where we had to sign, and said 'sign here, sign here'. He kept assuring us that the bottom line was not changing and the vehicle was a certified unit and came with full protection at no extra cost, I just had to pay the payment of $899.18 and I was going to be fine. We finished signing the paperwork and he gave us a pen-drive with the vehicle contracts not a paper contract. Mr. Knauss and 3 of us started to count the down payment in his office. After counting the money in front of us he took our $28,000.00 dollars in cash and said he had to bring to the next room to have a counting machine count the money. After a few minutes he came back and said that we could go home and get a receipt later because the machine was too slow to count the money! We denied and told him we needed the receipt before we left. We waited for another 30 minutes and a man by the name of Johnathan Chambers entered the location where we were and said that the machine was malfunctioning and we could go home, they would mail us the receipt for our down payment later. We told them we would not leave the dealership without the receipt! We waited for another while and Emerson Knauss entered the room and said we were short $500.00. He said we gave him $27,500.00. We started to argue that he had counted the money in front of us and we had given him $28,000.00 in cash. After waiting for another while he said that the $500.00 was stuck inside the machine and he could not give us a receipt for the $28,000.00 so he gave us a receipt for $27,500.00 and wrote a handwritten receipt for totaling $28,000.00 and signed it. So like I said earlier he's now looking for the $500.00 down again? The Ethic and Greed of your Finance Manger is trash. We received a letter on 27th of Dec. from Ford Motor Credit that he overcharged us on our Percentage Rate, and he sold us GAP when we put down $28,000.00. He 'included' on the contract $7450.00 worth of products that we did not ask for or agreed to pay increasing our bottom line to $51,073.30. Mr. Emerson Knauss was not satisfied that I paid asking price for the truck and wanted more profit. I am disgusted with the way your employees behaved and handled this purchase. I will do everything in my power to make sure everyone in my business will not buy another vehicle from your Ford or its Group of Dealers. I am demanding that this product get canceled immediately so I can refinance my truck with my Credit Union. I will go as far as I can and get a hold personally of Mr. Hennessey to resolve this issue. Just because we do not speak English fluently and our willingness to pay asking price for your product does not make us Dumb or Stupid. Respect your customer and they will be back in the future to do more Business. Sincerely, [Redacted]

I traded my 2017 Jeep Wrangler unlimited into Hennessy Cadillac, Larry asked what I owed on my vehicle. I logged into my account and informed him the amount was $9,803. He suggested rounding it to $9,900, to which I immediately objected, stating I didn't owe that much. Larry assured me that any excess would be refunded. Later, when I inquired about the delay in paying off my trade-in and where my refund was, Larry initially ignored my email. After calling from another phone, he answered and promised to check with the finance department. Both he and Sergio from finance had previously mentioned that accounting would issue a refund. Larry later claimed I had confirmed the higher amount, which was unusual as salespeople typically verify payoff amounts directly. Given the pandemic, I wanted to trust him, but something felt off. Attempts to reach the manager were fruitless, despite assurances of a callback. This lack of response from the dealership, coupled with Larry's dishonesty, is concerning. My son, a witness to the conversation, has since decided against purchasing a car from them due to this experience.

I submitted a credit app via the website and am being advised that they do not have access to it since the server is no longer accesible to them on 2/11,I submitted a credit application and was approved, my credit was pinged, and was offered a deal summary to buy the car. Today 2/12 I was contacted to come in and test drive but when I asked the sales person to confirm my deal before I came in, he advised that they didn't have any app on file for me. I then provided a screenshot of my deal and th proof that my application was submitted in a screenshot. I was then contacted and advised the following verbatim" We checked again. That information went to a secure server , we no longer use. Your information is "secure", but we can not view it. We apologize for any inconvenience this has caused...you can still apply with the link I sent earlier: https://www.lexusatlanta.com/finance-application.htm. There is fraud going on somewhere here since that is the same place/link I filled my application out on in the first place. My social security number and whole credit file are now at risk. If you know that your credit application goes to an old inaccessible server, why would you keep it up on the internet on YOUR site to defraud consumers? Also, why is the link your sales person telling me to go to for the "real accessible" server the same link that I filled my app out on previously. The fact that you would try to deceive a consumer either way is illegal, also to think I would want you to run my credit twice due to your illegal adverisement.

My wife and I purchased our 2021 *** 350 from Hennessy Lexus of Gwinnett last year. We decided to sell the vehicle and buy a GX. We took the *** that we bought from them to them to sell it back to them. They agreed to buy the vehicle back for $48,000 when they appraised it last week. After taking some time to think it over we decided to move forward with their offer. My wife tried to call the person who appraised the vehicle for over a week and could never get in touch with them. She made an appointment to sell it to them today at 5:30 pm. She drove from Canton to Duluth, I drove from my office in Roswell in the pouring rain. She got to the dealership and they did not have a check ready for her. I was furious. We had to chase them around for a week and when we finally got them, they were not prepared to do business. I continued driving to this shady dealership. When I got there I just wanted an explanation as to why they were not prepared to complete the transaction. We had an appointment set. Instead I was told by *** (not sure if that was his real name as my wife informed me that she thought this person told her he had a different name before) that he does not want any unhappy customers and did not want to buy the car anymore. Extremely unprofessional. I wouldve probably looked at the paperwork and sold them the car. My concern was I saw how impossible they were to get on the phone, I can only imagine what it is like trying to get a check out of them. I have also notified Lexus customer care about this unprofessional conduct, and terrible treatment.

On August 5, 2022, I took my car to the Hennessy service center for a trunk latch replacement. The service technicians did not replace the requested trunk latch, but instead addressed a recall notice, replacing the Forward Body Control Module (BCM). I was unaware of this change until afterwards. I disputed with the service manager for an hour, as he insisted I pay for the service I hadn't requested. He eventually told me to retrieve my car. Upon collection, I found the air conditioning, airbags, and turn signals were malfunctioning. They spent 30 minutes inspecting before claiming ignorance of the issues, suggesting they were pre-existing. I knew this was false; all problems were connected to the BCM they had replaced. Efforts to resolve this with corporate have been fruitless; they've been unresponsive since issuing a case number. In summary, a simple part replacement at a dealership led to the replacement of a control module, causing several critical issues, and now they refuse to rectify their error. Corporate is unhelpful in addressing the situation.

Dealership supposed to correct airbag light issue and has not rectified the problem in a timely manner. I purchased a Range Rover Velar on July 24 and upon my drive home, the passenger airbag light came on. I called the dealership concerned that my air bags were not functioning properly and scheduled a service appointment for August 15. After my appointment I was told there is a sensor that's malfunctioning within the passenger seat belt and that a part needed to be ordered from the UK. It is October 23 and I have yet to hear from the dealership. The passenger airbag light is still on and I still don't have assurance that if I have an accident with a passenger that the airbags are fully functioning. There has been a complete disregard for the severity of this issue - and a complete disregard for any follow up on the service they're supposed to provide. The dealership and service department need to be held accountable for the products they sell and if they don't function properly, they should make it a priority to get them to function properly. A couple weeks delay is appropriate but not follow through or update of any kind for more than 2 months is unacceptable. I don't feel safe driving this vehicle and yet am having to continue to make a full payment every month for a subpar experience. In addition, every time I try to call the service department I get a voicemail. So it seems I need to go out of my way to drive to the dealership to address something that is their responsibility to address - since when do I need to make sure their employees do their job? Who does my job? I'm utterly disappointed and will never recommend a Land Rover/Jaguar to anyone because the service is terrible.

I purchased a Range Rover paid in full from Sales Rep Craig and left the vehicle for two days to have new brakes and tires installed. On December 28, I bought a 2016 Range Rover HSE from sales rep Craig for $55k via a cashier's check, invoice number redacted. Craig informed me that I needed to leave the vehicle to get new brakes and tires. I returned on December 31, to pick up my vehicle. On January 6, I revisited the dealership to discuss with Craig a wobbling issue in the front right tire and inquired about exchanging the 20-inch tires for 22-inch ones. Craig, referencing the sales manager, stated that nothing could be done once the vehicle left the lot and directed me to a tire shop. After pricing the tires and finding them too expensive, I made an appointment for a software update on March 3. I informed Service Rep Tim that my front right tire was shaking. The next day, Tim informed me that the wobbling was due to belts inside the rear tires slipping out of position, not due to tire life as there was ample tread, but rather a ride quality issue. The solution was to replace the tires, costing about $800 for two rear tires. Tim Brooks did not address the front tire issue, leaving me uncertain if it was inspected. As a goodwill gesture, the dealership management replaced only the rear tires. I believe there is an obligation to correct the problem since the tires were sold in poor condition. I have experienced issues with this dealership's integrity, including the sale of used tires with tread separation, which poses a life-threatening risk. Owning the vehicle for three months and driving only 3500 miles, I encountered tire separation, raising the question of the dealership's responsibility. This is not a 'buy here, pay here' lot. All tires should be replaced, and it is unlawful for an A+ rated dealership to sell refurbished tires.

I visited Hennessy on March 31, 2022, to see and test drive a 2022 GMC Sierra truck. However, it wasn't on the lot, and we had to visit another location where I found the truck under repair and couldn't test drive it. The dealership hurried us into applying for a loan to secure their end-of-month sale. We returned on April 4 to sign the paperwork, which they post-dated, promising the truck's delivery in 5 days, but they failed to provide a loaner vehicle as promised. Despite daily attempts to contact them, I received no updates and had to pick up the truck myself on April 13, only to find incomplete installations and mismatched paint on the bumper. The truck was not serviced as promised, and unauthorized modifications were made. After the initial salesman quit, I was left dealing with a new employee with limited knowledge of the sale. Repeated calls to the dealership, including to the manager, have gone unanswered. With the temporary tag expiring on May 15 and the paperwork still unprocessed, I am forced to file for an extension. This has been my worst vehicle purchasing experience, and I am left with unresolved issues and missing parts, despite having made a payment.

My vehicle broke at the end of 2021 and it was the transmission. After having my transmission fixed I was back every other month at times multiple times a month. I spent close to $10k. I was consistently told the issues were not related but when I asked to receive a summary of work, I had to contact the director Eldric to get the information. I had called and emailed the service advisor *** (who was rude and kept calling me sweetie while being hostile) and the manager a number of times and was ignored (Have phone and email records to show). Once I received the full view of the work I had done it was clear I was deceived. At that time the lead *** informed me that he had the best tech working on my vehicle and all though other issues although were related to the parts I had fixed his tech is careful and its just a Coincidence. These are unethical business practices and deception. During the entire experience CB the manager did not step in to help. When my husband and I came in to speak to our 2nd service advisor Jermain (only one who was apologetic about our experience) we parked in an empty customer space. CB was driving behind us (we were not aware) used his horn a couple of times and made us move to another space because he wanted to park closest to the door. When Jermain tried to receive assistance from CB, none was offered. We were ignore as CB was busy browsing a restaurant menu. I want to be refunded for all the issues I paid for that were caused by this business that were related to the transmission. I brought my vehicle in with issues that I left with that same issue a number of times. I was told the issues were resolved but I would need to bring vehicle back because they werent. Every time I was told it was a new problem/part even though I was having the same issues. I would like to be refunded for unnecessary work that was done to my vehicle which is fraudulent.

On August 30, 2022, I had an appointment at 5:00pm with ***. This was by far the worst experience I could have had. I came in to buy a vehicle bottom line. I chose to come to an actual Lexus dealership, then going to a mom-and-pop shop to get excellent customer service. However, I didnt receive professional customer service from ***. Let me walk you through my entire experience at the dealership. See below.It was stormy on Tuesday. For good customer I was expecting for the car to be in the front. It was not I had to wait for about *** the front so I would not have far walk in this bad weather, it was parked on the far end. We did the test drive, which was ok.We got back to the dealership, and I went to her desk. I advised her that I spoke to *** about the borrowed vehicle agreement. She didnt have no clue about the borrowed vehicle agreement, instead of her saying she will check on it. Her response was we dont allow this. I asked her to follow up with ***. She told me to hold tight why she go and get the final number. She came back with a figure around $50k. I said I was not expecting to spend that amount. I asked her what was the amount that they were offer for my trade in, she said 2k, I said wow that is low. She then asked me what price I was expecting for the trade in I said around $6,500. She laughed at me and told me that is impossible. At that point I felt disrespect and uncomfortable. She then asked me what is my out the door number. I wrote down 45K and then changed it to 42k. She said oh that is not going to work. I said we are negotiation right, just take it and lets see what he would say. Nevertheless, she came back with my keys never counter offer the deal, also never followed up on the borrowed vehicle agreement. I walked away from Lexus feeling horrible and disrespect.

Went into the dealership on Wednesday, January 5, *** buying out my lease. The decision was made to buy out my lease, and once I communicated that the dealership essentially told me they did not have time to work with me (at 6:30PM EST), but had me fill out an application and sign a credit score disclosure, advising they would submit my application, to secure financing for the lease buy out, the following morning upon opening and someone would be in contact with me about when I can come in and sign paperwork. I did not hear anything on January 6th and and finally went back to the dealership on Jan. 07 and was told no one had done anything with my application and they did not have time to work with me and essentially asked me to leave, as the wait would be terribly long, and someone would be in contact with me (this was at 4:00PM EST on Friday, Jan. 07). I never heard from anyone. Saturday arrived and the original sales person I was working with asked me if anyone contacted me and would I told him no, he responded with that being ridiculous and he would ensure someone worked on my application and contacted me. Naturally, this did not happen. Dealer sent me a text today telling me nothing had been done with my application and they likely would not have time at all this week to work on it, and maybe I can come in on Sunday, when they are closed. At this point, the dealership is refusing to initiate the transaction, after having me sign an application and credit score disclosure. I currently have the unit financed in my name, and based on my score and income, securing financing is not an issue. The deal has very little gross for the dealership and I am not buying any back end products which effects various metrics for the dealership, but refusing to even initiate, especially after having me sign a credit application and pulling my credit is unacceptable behavior.

On April 13 My wife and I, were looking for a new car. We finally ended up at Hennessy Lexus at 2:40 pm. We werent greeted by anyone, nor did anyone help us out. until we went inside and find our own helper. We finally found someone to help us with our purchase. It was a young man that final helped us out I will not state the young mans name, but what I will tell you is we test drove 6 cars It took us less than 45 min. The young man that helped us was nice but not very knowledgeable of cars, due to the chip shortage the dealership had a lot more used car so we let his lack of knowledge and experience go. We finished our test drive at 3:30 we finally sat down to finish our purchase we notice there were other people buying cars as well. While talking to the young man we informed him that we had a trade in that we did not have with us at the moment, but he said we could bring it in the next day. The young man told us to provide him the vin and he will work up a trade in offer, the young man kept leaving for long period of time we had no idea what he was doing. He wasted our time just to get us in with the finance department. Everything we asked for was not provided to us, we asked for her credit report because we knew that her credit wasnt all that great. We asked for Carfax. To see if there was any accident on the vehicle. And there was they tried to convince us. That it was a minor accident on the Carfax report, and it didn't really mean anything because it wasn't a severe accident we really liked the car but wasnt thinking because we were tired and they knew that and took advantage of that. The finance department also took advantage we told them we wanted to use our own financial bank, but they work up a *** interest-rate with *** Lexus bank, telling us thats the best we will get anywhere without showing us our credit report like we asked for. So, they used their own financial bank so we could pay a higher interest-rate, but our bank was given us a

On Feb 28,2020, I purchased a 2015 Range Rover from this location. On June 13 I received a gearbox error where I was unable to switch the gear from park, it was stuck. I had the truck towed to the dealership where I paid $1252.24 to have to gearbox replaced. On May 6, 2022 I received the Gearbox Error Code again and I was unable to move the truck out of park. Again, I had it towed to the dealership where I explained its the same issue as June . On May 7th, 2022 I received a call from *** who said that they needed to replace the gearbox and it would be almost $2000. I told him that the same issue occurred in 2020 and how did the gearbox go out less than 2 years later. *** said, the technician was unable to get a specific code, so we need to replace it and go from there. I asked if no code was detected how do we know thats the issue. *** went on to say that there was moisture, and it might have been corroded. At this point I requested to speak with a manager which I told someone would call me first thing Monday. I also received a report stating that I had 4 critical repairs that needed immediate attention, one being replacement of the coolant system because of leaks from the pipe. The replacement cost is almost $5000. Why was this not brought to my attention on May 3rd, 2022 when I specifically asked for this to be checked when the oil change was done? On Tuesday May 10, 2022 after not receiving a call from a manager on Monday as promised. My husband called and spoke with a Service Manager name ***. He explained the above to ***, who said he will speak with the Technician and call him back. We have not heard from *** rather; I received a voicemail from *** asking me if I was ready to move forward with the repairs. I called him back and he was gone for the day. On May 11, 2022 I made 2 calls to the dealership requesting to speak with *** and I was told hes with a customer. I left my contact info and no one called me back.

I took my car there for repairs and it was damaged by their service department. I initially took my vehicle to *** Jaguar for mechanical work and service. After returning home I noticed damage to the driver side and passenger *** rocker panels that was caused by improper placement of the lift used to raise my car. The damage to the driver side rocker panel was a dent or crease in the panel that caused discoloration of the plastic due to the bending. The damage to the passenger *** was two half inches gouges in the panel. I immediately notified the Jaguar service department of the issue. The service manager asked my to email pictures of the damage since I live an hour from the dealership. After I emailed the pictures I did not hear anything else from the service manager until I sent an email to the customer service email address which was five days later. At that time the service manager scheduled me an appointment to drop my car off and have the damages repaired. I dropped it off and after almost two weeks I received a phone call from the service department to let me know my vehicle was ready to be picked up. After I picked my vehicle and returned home I inspected it and noticed that the damage was not repaired adequately. I could see that there was an attempt to repair it but the repairs DID NOT bring the condition of my vehicle to the state it was in before Jaguar damaged it. The discolored plastic is obviously noticeable with the cease still present to the driver side and the passenger *** gouges were removed my simply sanding them down and painting the part which caused an indentation in the part. Again, this was not the condition my car was in before jaguar damaged it and they did the absolute minimum to try and correct it which they failed to do. At this time I sent the Hennessey Jaguar customer service another email stating my dissatisfaction with the minimal effort at correcting the issue. At that time about a day later I received a voicemail from Jaguar to return the call. I called three times and left messages and they have yet to respond.

Hennessy sold and delivered a newly certified Range Rover Sport out of state to me with broken passenger side struts. Their GM refuses to fix them. In September I purchased a Certified Pre Owned 2017 Land Rover Range Rover Sport from Hennessy in North Atlanta. I had the vehicle delivered to me in MS. Upon receiving the vehicle I immediately noticed an audible squeak inside the cabin and that the front passenger strut would deflate and refill constantly. There was also an even louder rattle coming from the back passenger side over the rear wheel arch. I called Bluff City Land Rover in Memphis immediately and scheduled a service appointment. With COVID it took months before I could take it in for a repair. When I finally had them look at it they discovered the front passenger shock needed to be replaced and the rear passenger shock mounting plate is cracked in HALF. There is no way this vehicle could of passed the 165-PT Inspection Land Rover requires to certify a vehicle. Air suspension is a checkpoint(Pt - 141) and there is even a checkpoint for Squeaks and Rattles(Pt- 152). The GM at Bluff City in Memphis said he's never seen anything like it. Not only is this bad on the vehicle but it increasing breaking distance and causes steering issues because the vehicle is constantly trying to level out. I contacted the GM(Zak Warner) at Hennessy and he refuses to do anything stating there has been too much time and too many miles driven since I purchased the vehicle. What do time and mileage have to do with anything when the vehicle came in this condition and I called and reported the issues first thing? I've been forced to drive this vehicle in the condition it's in while waiting for a service appointment. Land Rover does not cover these items under CPO warranty but they are required to be in working order for the vehicle to be certified and I am the first owner after it was certified. It's going to cost over $2800.00 to have both struts repaired. I have attached the quote for the front passenger strut. I am still waiting on the bill that shows both repairs.

Hennessy sold vehicle with known major defect(s) that was/were not disclosed. They sold VSC to customer, then colluded to invalidate customer claim. On January 4, I purchased a used Acura ILX from Hennessy Lexus in Atlanta. We were not advised of any current or potential mechanical problems with the car. The next day, the car was driven to Macon and soon after was inspected at the Acura dealership, who advised us the vehicle was not safe to drive back to Atlanta. The following work had to be done: A) The engine Oil Seals had to be replaced. B) The entire Transmission was replaced. C) The Battery was defective and required replacement. D) The Tires had been "painted" to look good and had tread remaining. But, there were 3 different brands and all 4 were defective internally and had to be replaced. Two of the tires were deemed to be actually dangerous. E) One TPMS sensor was broken. We had purchased a vehicle service contract from Hennessey, so we contacted the VSC vendor, Easy-Care. Although Hennessey never indicated to us there were defects to the car, they notified Easy-Care of at least one major problem. Hennessey informed them, in writing, that the oil seals required "immediate attention" and estimated repairs at $1,707.40. Based on that report, Easy-Care refused my claim for compensation because it was a pre-existing condition. Easy-Care refused to share Hennessy's original report with me and the implication was that it indicated other known pre-existing defects as well. That gave the impression of collusion, against the interests of the customer. Incidentally, Hennessy did not make a good faith effort to resolve the issues. In summary, there was no disclosure to me, verbal or written, in regard to the mechanical defects that Hennessy actually had knowledge of, when I bought the car. Hennessey did notify the maintenance insurance company of such, in writing, and in doing so, nullified my legitimate claim. In addition, I was subsequently advised by a mechanic that it appears an attempt may have been made to "disguise" some of the defects of this car which otherwise would have been obvious. Used vehicles are frequently sold "as is", but that should not be construed as justification for unethical conduct. Hennessy appears to have ignored my letters and calls. Such refusal to even discuss the issues indicates the possibility of a pattern to conceal. Their conduct has been unethical and deceptive. If this is an example of their policies or general conduct, then Hennessy is in no way deserving of a respectable rating from the complaintsboard.com.

I took my car into Hennessy Jaguar to fix 2 issues a battery drain, and high beams coming on when right turn signal engaged. Car brought 3X in 2 week. First time I brought my car in by Appointment on Jan 25th. I drove through to the bay. and got out the car, no one approached me even while standing in the bay for over 20 minutes instead everyone through the glass just stared at me. i went n and still was ignored, I asked to speak to the manager and still was put off even when I had an appointment. I finally got to speak with Grethchen that has a side office. I inquired to why I had to wait over 40 minutes to be helped or acknowledge she apologized and said everyone is busy on the phone. I moved past that and sat down to described what was going on with my 2009 Jaguar XF. I told her that the battery keeps going dead and also the high beam was coming on when I turned right. I explained it may be a fuse but I am not sure. Grethchen said she would put it on a diagnostic to see what was wrong with it, I agreed and left my car. I received an email and text saying my car was ready so I paid and came down to pick it up. I inquired what was wrong and they said they did not see anything wrong and simple charged the battery and gave me back the car. I was VERY Skeptical then, I left and immediately came back when the right turn signal light came on and my High beams came on again. I was told that they did not witness it they said the mechanic was gone. So I went home from picking up my car on Jan29th and I drove the car the next day Saturday and the alarm went off twice over night. I cut the alarm off. I did not drive the car the next day. but when i tried to drive the following day the car was DEAD. So I brought the car back to them saying I know you didn't even touch my car all u did was charge the battery and charge me $190 for that and you didn't even check to see why the high beams where coming on. So I left my car again, this time for longer. In the mean time they sent me a carfax asking me to TRADE my car in.. then they put on the carfax that since I did not have my oil changed through them it was critically behind in the red zone, reducing the Value of my car on Carfax. I did not like this practice of trying to persuade someone to trade in their car. I received a call saying my car was ready to pick up. I asked again what was wrong they said something about a climate seat control module being bad.(Something I don't even use) and then I go a phone call last minute asking about a wire going to the cigarette lighter.. I said I'm not sure, but if it is to my Dash-camera leave it alone becase I have had that for three years and its never caused any problems because it is professionally hookup to only come on when the care is hit or breakins. I came to get my care and this time it is over $1100.00 so I said what about the previous $190.00 where you al did nothing. The price was now $942.42. I got into my car and drove off. I get about 2 miles and I notice that when I turn right my High Beams are still coming on and my dash camera is not working. I turn around and head back again and demand the reconnect my dash-cam, and I expressed how important it is. The Manager Gary Stevens was very Rude and said that I changed the car by adding a piece of equipment. I told him a Dash cam does not diminish my car nor should you say it does, then he said well your car is old and has over 100K, My car is in excellent condition and I have all my service records they were not done here. He got load and obnoxious with me. I then asked about my high beams he said they didn't look into that and I said why that was why I was also bringing it in and I told him I do not want to be flashing people especially at night because I turn on my rt. turn signal. I asked about the climate control module and I think they did not replace it. I asked him why my vents were not rotating he said the mechanic cut them off without telling me, I have gotten scammed and they messed up my Dashcam and did not fix the problems in which I came in repair for. I want a refund. These people are Poorly Unprofessional & I was ignored.