Dan O'Brien Kia
Reviews and Complaints

Sold me crashed car and never told me , I found out when I went to trade it in and got low balled. This explains all the problems I went through. Stay away from Dan O'brien Kia concord Nh 4/10

They will relentlessly contact you for years after you visit ONE time. I have told them numerous times to stop contacting me, told them to remove me from their system, and never ever call, email, text, me but they will still do it. Just this morning I received another text after two years. This is now harassment!

If this place was a hospital no one would come out alive. The worst service department I've ever dealt with. They don't return calls, when and if they answer the phone you get put on hold and the call gets dropped, employees are clueless can't answer basic questions. It's light the twilight zone dealing with them.

Last week I left a negative review about behavior of the sales staff in the North Hampton branch of Dan O'Brien Kia. The GM, Curtis, called me promptly to apologize for my experience and applauded me for speaking out. He pointed out that it would only cause improvement..and such comments only help him in his job to manage..
I was impressed with him and his attitude and will look forward to returning to see the results of our conversation..

WORST dealership ever. Went and looked at a car July ... it is now March and I am STILL getting calls to come back and buy a car. At first it was multiple times a day, day after day... went to daily, every few days then weekly. In January I called them and asked that they please stop their calls and that I had purchased a brand new car somewhere else, they agreed to stop... until today! I called again and demanded that they stop now. Hopefully this is the end of them.

They keep your car to register it on your behalf (whether you want them to or not) but do not tell you until after you sign the paperwork, and it is not stated anywhere. Despite telling you that you can take it home the same day of purchase. I was informed that it was just what the dealership did, and they would be keeping it for only 5 days. But hey, they gave me a ride home since they would not give me the car. I was told on different occasions by different people in the dealership and organization that they enforce this practice with every car purchase they have. But it is not listed or presented anywhere nor is it in any contract. There is a completely different conversation to be had if that information is known to the customer upfront. Especially if purchasing from this dealership is an option knowing this business practice is something they do for everyone, is very important information. It subsequently took 105 days for me to receive the vehicle after the day it was purchase. During this time, the vast majority of the communication came from me contacting them for information that they either would not provide, backtracked on the previously given information, or was very misleading.

This was by far the absolute worst dealer experience I have ever been exposed to. You walk in to a busy room filled with chatter of all customers and sale persons with music turned up to drown out all the other commotion going on. Atmosphere as a whole does not instill comfort for the majority of customers. I walked in with 3 vehicles that I saw on their web site (pages printed out with stock numbers etc) The sales person pushed very hard to steer me into something different and never did show me the vehicles I came in to specifically look at. I made it very clear upon beginning conversation with the sales person and several times during my stay that I was only gathering information, numbers, etc and that I had appointments with other dealers as well so I was not making any final decisions. They just kept aggressively pushing to sell me a car, any car, today and yet still never showed me the specific vehicles I came into look at. I am a very quite mellow type person but these guys got me so angry that I stormed out of there firmly telling them across the room that I came into talk specific vehicles and did not approve of them trying to push me into something different. They aggressively chased me as I left speaking loud. I have never in my life experienced such poor operation. Please, think twice before entering this dealership.

Have had a rough experience here. Bought a car from them that had a damaged front bumper, they sold me the car as-is which is fine, but they also inspected the vehicle. I went to have it inspected again at the dealer and they would not inspect it due to the cracked front bumper stating it was a safety hazard. If they could not inspect it the second time around for the same damage, that means it never should have gotten a sticker to begin with. This was my second bad experience. The first one was bringing the car back cause there was a serious pulsation in the brakes right after buying it. They stated they did a full brake job, car kept sqeaking so my husband pulled it apart and looked. Only thing that was replaced was the rotors. Service department was under new management and pulled the records and sure enough it stated and billed for full brake job. I brought the car back and showed them the rotors, at this point they fixed it at their cost, but I had already paid for it one time. When I complained about the bumper and the fact that they sold me the car that way and stated the RSA mandates them to tell me if the car should not get a sticker and they sold it that way and put a sticker on it the sales manager simply told me they wouldn't do anything about the bumper but could give me a good deal on a new one. I would not buy another car from them after this. This is two times I have been in an unsafe situation where the car shouldn't pass inspection because of them. I have reported it to the department of safety.

I had an appointment at this dealership for August 7. I called 2 hours in advance spoke to the sales representative I would be meeting with and told him of the vehicle I wanted to look at. Upon my arrival he had no idea who I was or what vehicle I was looking at. I reiterated I was looking at the EX. We then went to the parking lot. Walking to the car I asked what colors were available. He said he wasn't "sure but would find out." We came to the EX and I mentioned to him I wasn't aware of the third row of seats. He said he wasn't sure that it was equipped with the third row of seats. We then agreed on a test drive. As soon as we got into the car he said, "when we're done with the test drive we can start the paperwork." I told him that wasn't going to happen since I was just beginning my search for a new vehicle. He then asked me to stop in the office to meet 2-3 other sales personnel. I again said that wasn't going to happen. He then asked "if I'd meet with his supervisor." I asked him why and he said it was company policy and that if I walked out "his boss would be *** off at him." I reluctantly agreed and we went back to the office. The supervisor came out, introduced himself, and asked when I was putting down a deposit. I told him there would be no deposit. He then had the nerve to say, "if you put down a deposit, I'll guarantee the car you want."
I then thanked him for his time and walked out. About 15 minutes later another sales representative called and left me a message asking for my business and would I be willing to put down a deposit. I never returned his phone call. In over 50 years of buying cars did I ever had an experience as this one at
Dan O'Brien Kia. There's certainly a reason why they had only 1 positive review and 12 negative reviews.

The car buying experience was super easy however, a year later I am still waiting for my $100 customer referral. I have called too many times to count, spoke to several salespeople, floor managers and finance managers. I am told the same thing everytime, let me look into this and I'll call you back...they NEVER call back, follow through, or keep their promises. Went into the dealership several times. The last time which was this past Saturday, the owner was there as nd I asked to speak to him directly. A manager stepped in, again promised to call as he's there till 8pm, and here comes Sunday, still no call. I called Monday and asked to speak directly to the owner Dan after 3 different people picked up the call and never asked why I was calling. Of course Dan was not available. I.left a message and of course still no call back. Called today and they will call back. Oy oy oy! How hard is it to pull the deal and cut a check? If you can't deliver what you are offering and give the run around...you shouldn't be in business. SHAME on you! Their service department is awful! Hard to get through. If you leave a message, they never call back. We brought our car in for tire service and they lost our key lock. They denied it but we didn't take our car anywhere else and I had the service p as paperwork for proof. They wouldn't replace free of charge. We made a service appointment, was given a quote of no more than $300, we requested a rental, and I was told if they have any available i could get one. We arrive, were told it was $35 for the rental. As you only got a free rental if you were having warranty work done. We were not informed at the time of making the appointment of this and most dealerships will either offer you a free rental or drop you off at home. We brought our car in right when they opened for an oil/transmission change, tires balanced/rotated, state inspection, and replace a headlight. 3:30pm...still no call. How long does it take? I called and they were just finishing up! The bill was $100 more than what we quoted...not happy with this dealership anymore

The Hyundai I traded in for my infinity has not been paid for by the dealership and the balance has now gone into collections in my name, I don't even own the car.
I have tried to call Dan OBrein auto group multiple times and have not been able to get through to anyone.
I was treated so badly and bullied by the sales manager Chad when I went to buy my new Infinity. The price he quoted me was ridiculous $27.000 with monthly payments of $445.00. I told my sales person (who was wonderful) that I was not interested buying a car for those prices, I was also not interested in the back and forth haggling, I am a covid 19 nurse and really tired.
As I was leaving this person who I had never met came up to me yelling saying "what do you mean you won't talk to anyone, I asked him what he meant, and he yelled at me again "what do you mean you won't talk to anyone" I said I never said that and told him to not accuse me of something I had not done, he said my sales person told him I said that, I told him that was not true.
He carried on yelling at me about the price and then yelled at me that he had run a carfax report on my car and it showed there had been 3 incidents with my car, I said I know that.
Chad yelled at me again and said "what are you doing here", I said I had come to buy a car and started to walk out. I was in shock that sales people can verbally abuse their customers like that.
I have written a review for ***, Chad is still working there unbelievably. This whole scenario was in the presence of two incredible staff staff members Paul and Christine who followed me to my car.
To say I was stunned by what had just happened to me is an understatement.
Dan OBrein, is Chad the type of person you hire and allow him to verbally abuse your customers?
Paul and Christine also reported this incident to management and it seems that management at Dan OBrein is just fine with their customers being abused as Chad is still there.
Paul and Christine came out with me and apologized for the way I had just been treated and that Chad has frequently treated other customers like this and they are embarrassed by his behaviour.
Paul said, what do you want for your car as a trade in and how much do you want to pay for a new car and we will make it work.
Paul and Christine made it work, I paid $21.000 for my new car with monthly repayments of $300.00. That is $6000.00 less than Chad had quoted me.
I am still reeling that I went to buy a car and had to be so badly abused by a car salesman who still works at ***.
I am reeling too that my trade in has not been paid for, the balance on it was $2100.00. This amount is now in collections in my name. I cannot believe that I had to experience this to buy a car.
Complaintsboard.com please tell me what to do to get *** MA to pay the dealership for my trade in.

Ran credit without my authorization. A car salesman called to ask if I was planning on keeping my car when my lease matured. I stated it depends on what my monthly payment would be. He asked if I wanted him the run numbers. He asked what I was looking for in my next car. He asked me to verify my information and he would call me with details. He called me and said he could send me pictures the next day in which he did. We had been in contact for about a week talking about different cars but I found a better deal somewhere else. I checked my credit report yesterday and noticed there was a hard inquiry from them on the day of the original phone call. I reached out to the salesman but he didn't respond. I sent a message to the dealer. The manager stated there must have been a miscommunication and asked if I would just want to go through them to purchase a vehicle. I told him no and he stayed he could not do anything and I should just dispute it on my credit report. I reached out to trans union and they stated the dealership needs to send me a letter of deletion. I should then mail that with my own letter and it would take about 5 business days after receipt to remove the inquiry. I emailed the manager at Dan O'Brien Kia over a week ago. He said he would work on it. I've tried reaching out for an update, but I've received no response.

I did not receive the warranty they promised me at the time of purchase. I tried to return the purchase and was told I Couldn't. I purchased a 2007 jeep wrangler unlimited on 5/4. After bringing the vehicle home I was contacted the next morning and told they need to have it back for service. I called their service department to discover that it was not going in for their routine service but rather the Jeep had an oil leak I was never told about. They had the Jeep from 5/5 at 1:00pm until 5/7 4:00pm and I was unable to get an answer as to why they needed it for so long and what they had done to it. I was nervous while purchasing this jeep as it was older and told Jade S and Danny E that I wasn't very comfortable spending that much on a vehicle of that age they both assured me that it came with a lifetime warranty on the transmission and engine. On 5/6 I spoke with Jordan in finance because I could not find the paperwork for the warranty they promised, after many attempts to get an answer I was finally told the Jeep was too old for them to warranty. I told them that I was unhappy and that if they could not provide the warranty that they sold me on that I would like to return the Jeep and get my old car back. They told me that was not possible. I asked if I could be refunded a portion $4000.00 to help cover any repairs to the transmission or engine, the denied that request as well, only offering $500 or 3 years on tire rotations and oil changes. I did not accept their offer.

I leased 2017 Kia ,lease expired,leased 2020 was told 2017 would be locked. 3mos. later 2017 never locked and my credit showing I defaulted in loan. It started in January when i test drove a 2020 Sportage. After test driving i received phone calls stating i purchased the vehicle. Also receiving letters from Kia finance asking "How are you enjoying your 2020?" i replied, "I do not own a 2020 I just test drove the vehicle." I also asked if they would correct the situation so i doesn't show as owning a 2020. Their reply was "All taken care of!" When still receiving phone calls, it obviously was not taken care of. The 2017 lease, that was $297.82, was expiring so I went with my husband and leased the 2020. The 2017 vehicle was traded in and was turned into their possession. The 2020, which is $289.98, is a leased vehicle now in my possession. Kia released and mailed a check to me to pay off the last payment of the 2017, which i did receive and mailed to Kia Finance. I called to verify if they received the check and they stated they did. They also stated that the 2017 was still in my possession and never locked vehicle which is indicating that vehicle was never turned in. I've contacted them and spoke with numerous of managers, financial department, and this matter has not been resolved yet. Mean while my credit has been tempered with showing i defaulted on the 2017 vehicle. The response i get when i call Kia is "Mrs. the vehicle will be pulled out from lot and locked in computer." Also told "I will call you back" and they never do. It is now May 11, the issue was never solved.

In the process of purchasing a vehicle for my wife as a Christmas present, the process was interrupted by an urgent call from my wife to return home. On XX-XX-XX at O'Brien KIA I was engaged in a purchase 2021 Telluride SUV as a Xmas present. I made a $500 deposit but before the transaction was completed I had to leave immediately. My wife called and said to return home. At home I was told my sister-in-law had gotten an unexpected serious diagnosis at the hospital in VA, the operation disclosed she has cancer that had metastasized all through her abdomen and was inoperable. She lost her job in March due to the virus, and she and her husband were barely making ends meet. The health insurance she got late inn 2020 was expensive and had a high deductible. My brother-in-law was on social security and had no idea how to manage the finances as my sister-n-law has always taken care of it on a computer. The immediate out of pocket expense was $6500 so I mailed him a check for that amount. I returned to O'Brien KIA on Dec 23, 2020 and explained to Matt in finance that due to a family crisis I was not going to purchase the SUV at this time. He didn't get it, totally tone deaf, and kept trying push the sale. My sister-in-law died the next morning on Christmas Eve morning. My wife was devastated by her loss. O'Brien people kept calling and Nick said they do not refund down payments on Tellurides. After returning from VA to see my brother-in-law in early *** 2021, I called and spoke to Matt about my financial obligation to my wife's family because of my sister-in-laws death and possible loss of their farm in VA. Still tone deaf, thought I was going to buy the SUV. Said he would call right back. Never did. Numerous business like my insurance Co. sent refund check, and Elliot Hospital gave me a 20% COVID pandemic discount on my *** recently. Not O'Brien KIA. Zero compassion *** the death of a loved one and a resultant family crisis.

On 2/21/22 we expressed intent to purchase a 2022 Kia Telluride that had not yet arrived at the dealership. We were asked to submit a $500 deposit to secure the car. Less than 48 hours later (and long before the car arrived at the dealership) we changed our mind on the purchase and requested the return of our deposit. At this point we were told the deposit was non-refundable and that they had turned away 10 potential customers. The deposit was not returned. We are asking for the return of the deposit for the following reasons. 1) We were never told the deposit was "non-refundable". A non-refundable deposit would better be called a payment. Deposits are generally used to protect the seller/owner from damages. Had the car been on the lot and the dealership was unable to sell it due to our indecision, then clearly it would make sense to keep our deposit as recompense for the damage. We were told that they could not sell the car unless it was on the lot, therefore, there was no loss of business. As there were no actual damages, there was no justification for keeping our deposit. 2) We had not yet entered into a formal agreement where terms and conditions had been specified. We were told that the deposit was simply a measure that would allow them to put our name with the arriving car. Had the conditions been clear from the onset, we may have made a different decision about the deposit. We assumed goodwill on the part of the dealership. Additional Context: On 2/21/22 our car broke down in Concord. I drove down to pick up my wife and son while we had our car towed to a local mechanic. We weren't sure what was wrong with the car, but this was the second breakdown we've had in the past 6 months and were concerned about the reliability of the car. My wife was driving our disabled son and some of his equipment to a physical therapy appointment, so the breakdown felt particularly impactful. I share this primarily to note that we were tired and vulnerable.

On Dec 28 I bought a pre-owned 36k 2020 KIA Optima. Great first time experience. Matt and Willie were outstanding. On Feb 28 I came so they could fix a problem: I stated to Chrystal, service advisor: "issue of inside right rear wheel cover unhinged from bumper and flapping while driving - a simple fix with maybe a clip or two as reinforcement to keep that end over the right back wheel steady / in place.. The mechanic wrote: "Removed rear bumper and fixed what clips I could and installed rear bumper nack on vehicle. Bumper is now secure." I was charged $191.94. I AM A HAPPY SATISFIED CAMPER SINCE THAT MINOR PROBLEM WAS FIXED (but not for long) Towards the end of March, I could hear slight flapping coming from the rear of the car. Low and behold "deja vu" as the French say. The exact same situation - gradually got worse daily Needless to say, I was angry to again travel 50 min to fix the same problem. On April 14, Sophia and her sidekick Chrystal, the service advisors, stated "NO! This is not a mechanical problem so we cannot do this." So sad good-bye. "We do not want to get in trouble with the state," I then left and re-entered the dealership 5 minutes later, and spoke with Willie who then referred me to the new service manager Matt who "works miracles." Matt suggested I go to a body show across the street. In essence he stated - SO SAD - NO. Matt did not offer any recompense to a dissatisfied frustrated customer who will spread the word in social media, etc. that Dan O'Brien KIA are crooks not sincerely desirous of satisfied customers, but MONEY and PROFITS before people, In summary: O'BRIEN is refusing to make right and fix for the second time that which they fixed the first time. For documentation all service requests / invoices are under my name at the Concord KIA service department. I WANT THIS BACK BUMPER FIXED NOW EVEN IF IT HAS TO BE DONE AT A BODY SHOP AND THEN BILLED TO DEALERSHIP and then a REFUND FOR TWO HOURS LABOR PLUS PART = $191.94

I visited Dan O'Brien Kia on 02/19 and purchased a 2021 Kia Seltos. Complaint relates to the practices and procedures of the facility. On 02/25 I went to Dan O'Brien Kia expecting to have my vehicle inspected for damages that were on the hood from the time of purchase. After about 45 mins waiting they told me that my vehicle was finished and to go and take a look at it. The rep that told me too go look was finance manager Nate, Upon looking at the vehicle the scratches and chips of paint were still very noticeable and were not handle properly. After this a gentleman at the front desk came out and asked me how it looked I told him that the scratches are still noticeable and unsatisfactory, He then told me and my friend Nate to hold on for a second. After waiting the gentleman came back out very quickly and stated to remove all belongings in my possession from the vehicle. He then stated that the bank ( Santander Consumer USA) Said that they were no longer interested in making the deal and that they have canceled and closed this deal. Then after this he went back in and grabbed my key for the optima S which was my pervious car and asked for the key to the seltos. After this another gentleman named Chris came out and talked to my friend Nate and then I walked away and came back and they were talking about the axiom plan which is a add on plan that is optional for the cars. I wasn't planning on canceling the package that day and overhearing the conversation between Nate and Chris it sounded like the deal was actually closed because they were scared that I was going to cancel an Optional package from the loan. After this they handed me back my checks and told me to have a good day. I still have not received any information from DMO and am concerned because I signed over my old vehicle to this company and wasn't given a fair reason as to why this was canceled. both me and the dealer agreed to this deal and they now have info regarding my bank info.

high pressure sales spoken words were very different then the written words after things were singed they pulled a fast one *** went into dealership with the goal of leasing a vehicle @ no more than 279 dollars a month no money down and having the dealership pay off the remaining lease of her current car (btw) my name is *** im writing this for her i was there i was helping her with the lease i did not go in dealership ie (covid19) not me but limit exposer we meet with cory a sales man outside we stated 279 max pay pay off of lease no money down *** and cory went to work out a deal they come out with no down full pay off and 319 per mo i said no again they go in and then she comes uot and say 309 i said no lets go and i start walking to the car im meet there by 3 sales men this time with a 299 per month offer i said no 279 is all she can afford they give me a long sales pitch at which point i say to them just give me my keys back from them test driving the car and we will think about then the manager says this is one time deal we have to take it hes not doing it again i tell him thats high pressure sales and would not buy it now if the price was 279 so the general manager comes and apoligizes for the managers behavior and says he want to make it right askes if he can get the price down to 279 will we but it i said not i told the manager i would not but after the general manager agreed to drop the price to under 279 i said yes they took *** back inside to sign the papers when she was done we left got home and reveiwed the paper work they had change from paying off the car as was agreed to to paying the last 6 month of payments leaving with 2 cars to pay for for 4 month please help she is retired and on a fixed income we have called the dealership and all they will do is raise her payments per month and said they dont have to just take the car back as we asked if they would again please help her and thank you in advance for any help you might be able to give

I tried to sell car back after 10 hrs at a loss to me- was told paperwork was sent in- it wasn't for 3 more weeks Mr. O, This is the 2nd car in 2 years that I have purchased from you BTW This situation is getting beyond crazy : on *** 7 I came into Concord & wanted to purchase a KIA Soul at around $12-13,000 CASH No Trade in It was to be winter use for me Through no one's fault but my own- I was under duress with 3 recent deaths in the past month- I allowed myself to be talked up to a KIA Sportage & walked out at 5:00, paying $16, 284 CASH vin # *** Matt C is an absolute asset, by the way By 10:00 the next morning- I knew I made a mistake- I have severe back issues- I will be in & out of the hospital all month & I must have power seats & The 2 times I opened the tailgate, I had to find someone to close it for me, as I am only 4'10 I immediately called & said I know that you do not have a "Buyer's regret..." but will you buy it back at a $1000 loss to me? Matt was out & *** ( Who is an ***) said no- all of the paperwork went through... I waited a day & called Matt again & he said to wait until the Title came through and he would see what he could do- I waited & waited I repeatedly called DMV who never heard of me - I was trying to avoid getting the car registered to save $$. By the 21st day- I had to get it registered- get the plates & call DMV back- They still did not have my paperwork- 3 weeks later! I called Ben in Finance, who said the paperwork had ONLY JUST BEEN SENT IN on *** 27! The lady at the DMV was upset for me- said all of this could have been avoided (She also hinted that I call Complaintsboard.com). And the other KIA dealers I have been talking to could not believe you would not buy it back at a $1000 profit after 10 hours Matt is now saying to wait ( DMV is backed up 3-4 weeks!) and he can buy it back at a $3000 loss to me! Mr. O 'Brien I implore you Please step in here? I will take a small loss, granted- but $3000 for 10 hours? Also- I am paying to have it insured on my property & I just had to pay for the plates I will be in the hospital most of Feb & March & cannot deal with this- I can provide any Dr. Notes that you require- anything- I just need this off of my property- It's all my fault- I'll own up to it Please, sir

Contract had $3k dep. for a 2020 black KIA FORTE, 2nd set of papers was forged, sent to bank w/ no cash deposit. Loan approved. I was not told. 4/11 My daughter *** asked me to co-sign a car loan for her I said yes. A salesman came to my house (during corona) and had me sign paperwork. The deal I was told was *** would pay a $3000 deposit and trade in her 2018 Hyundai Elantra. As I speak to my daughter often I knew she had not made that deposit so I believed the deal was void. I then receive notice from the bank 5/4 that I had a car payment due on 5/23. I did not have a new car and my daughter was still driving her own car. I called the bank and began a complaint process. When the bank discovered that the dealer had manipulated paper work for *** to buy a car using my name they sent the paper work to be investigated. I spoke to a salesman at KIA, who told me about a second set of paperwork that put the car in my name. A no cash down deal. I never signed those papers. I was never given a copy of those papers. The copies I have are of the deal I originally signed. After many calls to bank and dealership we were forced to take the new KIA I was told it would be repossessed and would wreck my credit and I would be responsible for the financial loss when it was auctioned. I was also informed that my daughter no longer owned her car. I spoke with Branndon at KIA in Concord we made many attempts at getting the KIA delivered and it took over a week to finally get the car which was grey not black, on June 16, with out the title, 1 key (claimed they lost the keys) and another buyers paperwork. I called the bank to let them know we had the car and could they please help us with pushing out the loan due dates as we had no notice of this loan. Suspecting forgery I sent the bank copies of the only papers I had. the bank sent me A "forgery Packet" to submit. On X-XX-XXXX I got a call from KIA telling me I need to go to concord to "sign some papers today!" I drove to KIA and waited. They then asked me for the car and were very aggressive about where the car was and were clearly angry. They told me because I complained to the bank that the loan was voided, and they want their car back. I asked If they would return ***'s car they said yes they had her car and would give it back. sounded simple so i called *** and she found that they no longer had the Elantra. KIA wants the car back but are not willing to restore a car to my daughter. We are willing to return the car but *** cannot be with out transportation equal to her pre deal car.

Leased me a car for a payment I couldn't afford knowing that the agreement we made was for 350.00 not 636.00 price increased after 6 months I originally had leased a forte for 239.00 a month after a year I went back because I needed a car with all wheel drive my sales rep set me up in 2020 stinger he and the finance Dept knew I could only afford 350.00 maximum for lease they said ok we will give you the difference and after 6 months they would either cut me another check and adjust payment to lower amount that's not what happened after 6 months my payment went to 636.00 for a lease. When I called they said I would have to come in went to concord to be told that's my contract and the people I made the original deal with are gone sales rep and finance rep no longer work there and they could put me in another car for over 500 a month for a lease I explained that I couldn't afford more than 350.00 was told I could go to my bank and try to buy the car I asked why they couldn't do that they said they don't have a license to do that and I was on my own. Went to another kia dealership to get help was told my car was inflated with incentives and it wasn't worth what I owed it's a 10,000 loss and they could take the car and I could lease another for 564.00 I can not afford they left me with the option of taking my car back but my credit would be ruined I've never missed or been late on a payment and now I'm not gonna be able to do anything I'll be without a car and no means to get another one. They basically did a bait and switch Their word means nothing not only did they charge me an outrageous amount to lease they left me in a financial ruin to their benefit they get the car I've lost all the money I've given them and left carless how can they get away with this how many people has this happened to with this dealer it's sad I went to another dealer quirk kia in Manchester and they didn't have anything good to say about *** O'Brien and they showed me on paper how bad I got screwed I owe 10,000 more than the car is worth how can I get a loan if that's the case. They set me up to fail and at their mercy with more bad inflated prices on leasing from them to save my credit I'm on disability and I'm on a limited budget they were well aware of this. Something needs to be done about this dealership I'm sure I'm not the only one that they have put in the same situation not only did they lie But they made sure I would not be able to get out of being a kia customer but giving me less and paying more. How can I get out of the horrible situation. They are not good people

Tricked into a contract thst i could not afford. They refused to take the car back after the sales agent said there would be no issue with it. I went in to purchase a new car. They let me take the new one off the lot telling me what my financing was going to be. Financing fell through a couple of times. So I asked them if I could just get my trade in back. The sales manager whom I have multiple emails with stated they couldn't force me into the car and told if this last financing didn't go through I could gave my car back. So while waiting i called concord and gad multiple conversations with them. I filed a complaint and got someone from the car group to speak with. She ended up being the middle person for it. Nothing changed, the last conversation was she had asked me if I had gone down to *** Obrien or have I spoken to them. Which I did not. Just before the 30 days were up on the sales agreement the cashed in the contract forcing me into a deal I didnt want. So I ended up with 100 dollars more per month on payments and got messed over on my extended warranty. I told them I did not, and could not afford the payments. But they wouldn't do anything. And also, tge finance man threatened me into signing a new contract to try and get different financing stating thst they had my signature on the higher price and had every right to use that contract if they wanted to. I gave made every payment faithfully but I'm still so mad and beside myself for being tricked and forced into something I couldn't afford to pay for. This is the worst work ethic I have ever seen. Someone should really do something about how they rip individuals off and trick them into things by lying to unsuspected older individuals that truly believe that they are coming in to a reputable business. also the woman from concord after not providing any assistance, stated that the xar place would email me my papers to which I did not sign most of them which should had been another issue to look at got ignored. I never received my documents even after calling the dealership. I dont even know what I have at this point. And the only form that was signed for this deal was the contract no other docs were done with this deal. The sales agent stated they didn't need to and the only paper tgat mattered was that one form. I dont know if tgat even legal. But would like this to be fully investigated. If needed I can provide correspondence through my phone. Im hoping that something can be done with this. They also gad my car for 10 plus days while it sat in service for atleast 8 of them with nothing being done.please look ibto this matter

Since my mother has been diagnosed with ALS back in February she has quickly declined, I knew that I would be caring for her, so I needed to lower my monthly car payment that's when I decided to go to Dan O'Brien Kia of Concord NH . I explained to the sales rep (Hoon) along with the manager (Brenden) who said that they could help me out. After showing me a 2020 Kia Sportage LE and taking it for test drive I decided to purchase this vehicle. I was told that they would purchase my current vehicle for $27,000 which is a 2018 Ford Explorer XLT. However after reviewing the sales purchase I noticed that the amount that was promised was false on the sales document. They informed me that I would have my new vehicle on Thursday Sept. 3,2020. Due to covid it was explained that there was a three week delay at the Mass RMV, I then advised Dan O'Brien Kia that my insurance agent can provide me with new plates and registration. I offered to meet someone from Dan O'Brien Kia at my insurance agent, due to the fact that they also needed to go to the dealership to obtain the title to the 2018 Ford Explorer which is located in Haverhill, Ma. I then contacted them on Thursday Sept. 3,2020 to see were they were in the process. I was informed by Nate that it may take some time. Later that evening I received a call from the manager Brenden stating that there was an issue with the contract that I signed, apparently the Mass state sales tax was not included and I was not able to get the car that I did sign for. I was told that it would have less options and not the color I wanted. I said no I have a contract signed. Brenden then stated he would get back to me. That's when I decided to reach out to their other dealership, Dan O'Brien of North Hampton, NH I asked to speak with a manager there, His name is John, who said he would contact Chris,customer relations associate. Then I also decided to contact Kia Finance and ask them some questions. Kia Finance had me on hold 4 separate times and the automated service stated that due to covid they were unable to answer my call. So I waited some time and finally got through to a customer rep who could not answer any questions regarding my account and proceeded to inform me that it can take up to ten days for a new account to be added, she then asked for the vin number. The customer rep then replied with (that is a Hyundai and that has been paid in full). I was horrified at this point and tried to explain that no vehicle has the same vin number. Chris from customer relations did contact me and I explained the story, he then stated that he would get back to me. I have had no luck with him or anyone that works for Kia Headquarters. In all the years of buying cars I never experienced such poor customer service. I hope that you are able to put me in contact with a person that can help. Disgusted, *** ph. *** Product_Or_Service: 2020 Kia Sportage

Dan OBrien Kia will not honor their part of the agreement of the deal signed on December 27. I'm stuck with a car payment I can't afford. On December 24, I went to Dan O'Brien Kia on Manchester St in Concord. I heard at work that they were offering great deals to get as many cars sold before the end of the year. I met with a sales agent, Heidi. I was very interested in a Black 2020 Kia Soul. They offered me the car with $0 down and a car payment of $350. This was too much as my current car payment on my 2018 Kia Soul was $199. I said that the highest my car payment could be was $250. I declined the offer there in writing, and went home. December 26, Chris H called me at home and said that he could come up with a deal that would work. On December 27th, Chris and Heidi offered me this deal: $0 down, and a $350 car payment. Kia was to pay the difference between $275 and the $350 for six months. After six months, they said that they would refinance the car to the $250 that I could afford. I agreed to pay the extra $25 dollars for six months, and the higher car payment of $250 after the six months. Kia did pay the difference for six months. After six months, I tried to get in touch with Heidi, the sales agent. I left her a message stating that it was time to refinance. She did not return my call. I then called the dealership and had her paged. I told her it was time to refinance, and I also told her that the rear passenger seat belt did not work in my new car. She said that the refinancing application could be done over the phone and that the service department could take care of the seat belt. She said that she was with a customer and would call me back when she was done. She never called me back. I tried calling Chris H 15 times through the sales line, with no luck. I wrote Chris and Heidi a letter and mailed it signature required. I stated that I was now paying the $350 car payment that I cannot afford. I wanted to refinance as per our agreement. Chris set me up with a sales agent. He talked to me about buying a new 2021 car. I filled out the paper work and said that I would be agreeable to a new 2020 Black Kia Soul if the car payment was the $250 we agreed on. A week went by. Chris kept setting me up with new sales agents. I said that I didn't need a new car. I just wanted to refinance my car as agreed in December. It was in September , that I was told for the first time that their (Kia's) ability to refinance had been taken away from them. They were not able to refinance my car. No one had told me this as they had dragged out this process August and September. I said that I would be happy with an identical Black 2020 Kia Soul financed at a $250 monthly payment. They will not honor their December deal. They called me at home and brought me in to sign the deal I had declined 2 days prior, by offering the refinancing. I signed. I am now stuck with a $350 car payment that I cannot afford. I feel that an identical car at the payment they had agreed to (that they can finance) is fair. I have also asked for an investigation by the Federal Trade Commission (Auto Marketplace) Report Number ***.

They promised agreed upon contract price and charged more, not sending paperwork electronically to review as promised and taking signed paperwork away On 1/21 my husband and I went to the Kia dealership to look at a Seltos. I saw the Mars Red Seltos in the showroom and liked the color. The MSRP was $25,770 and I balked as it was a stripped down model. The salesman offered me a "showroom discount" on the car, $1388 off. He even showed me a chat message from Dan O himself that showed I was getting this amount off. Additionally, the salesman told me I had $1800 in equity. I was still hesitant as the car did not have any options and they asked me what they could do to get me into the car. I asked for them to throw in a remote starter and they immediately agreed. When waiting for manager to come forward they told me the car was actually sold, that someone else put money down on it. The manager Willie asked me to pick out any other car on the lot and showed me yet another chat message from *** O himself saying they would take $1388 off any car as they felt bad about the mix-up. This was fine, as although I liked the color I didn't like no options. Within 5 minutes the Mars Orange showroom car was suddenly not taken as the potential owner just called and canceled the order. So we agreed I would take this car, that staff would draw up paperwork electronically and send it to me the next day to review, service would install the remote starter, and someone would drop the car at our house at 5pm the next night. Friday, 1/22, the paperwork did not arrive. I called twice and was then told they would just drop the car at my work at 3:30 when I got off work and review the paperwork in person then. This made me nervous due to Covid and not being able to review the numbers, and additionally I still had my own car full of belongings that needed to be transferred out at that time. At 2pm I got a call from a second salesman who said he was outside right then to swap cars and sign paperwork. I ran out the door with a paper box in hand and proceeded to fill it 4 times and just dump stuff in the Seltos, in front of my work and on work time. I was also told when I asked there was no remote starter installed but I could call and make an appointment. The salesman laid the paperwork out and had me sign all documents, not reviewing anything. He then left with my trade-in car. I assumed paperwork was in the glove box. That night after work went to retrieve it at home but there was no paperwork, not even registration paperwork. I had no idea what I paid. Additionally I realized my EZPass *** still in my trade-in car. I called and that office had closed, spoke with a gentleman at another office and we agreed I would come in the morning to retrieve both. Saturday 1/23 I went in and they said they likely mailed the EZPass *** they couldn't find it - it never showed. They provided the paperwork which stated I actually paid $28513 for the car, no "showroom discount" and only $675 allowed for my trade. This contract price included me paying $500 for a what amounted to a very cheap after-market starter that I could have installed at Best Buy for $140. My husband and I talked to them about the deal - I showed them how I wrote down the discount, trade in amount, and free starter on the copy of the window sticker they gave us. The Saturday manager told me he would check with staff involved and get back to me. Nobody got back to us - between my husband and I we called 7 times in the ensuing week (they acted too busy to talk). One morning we made an appointment to go in. The manager tried to tell us the discount was on any car but this showroom one. We negated that. He told us I just HAD to have this car and they bent over backwards to cancel the deal already on it - completely false. We were very professional and at one point he said we were bullying (we were stunned). Ultimately he told us I signed the paperwork so tough, according to Dan Obrien. We were incredulous. Clearly they had set me up and duped me into a higher price. I can't believe a dealer did this to me!