Hermes Parcelnet
Reviews and Complaints

We're missing several deliveries now and still no luck at all. The companies that use hermes have told us that our deliveries have been put in a "shed"...that we clearly do not have, we have been given NO note in our letterbox either, clearly either not delivered at ALL or they have just chosen a random house. However our neighbours haven't had the deliveries either. Hermes couriers are lying to the companies, pretending that they have delivered to get their dirty money. Lazy [censored].

Tracking says delivering was attempted att 2000 yesterday No way this house was occupied all day and my dog would have barked at any attempt to knock QVC have sent many of my parcels this way with out trouble but I will be lodging a complaint immediately

Hermes behaviour is nothing short of absolutely disgusting bespoke 3 days lying to me about window complete the so-called investigation you got the live chat . bloody clue what's going on every possible excuse made even when ringing on I Delight undelivered well packed up are there any of the items turned up reclaiming damaged in transit but this without their warehouse and they haven't even got the damage parts for the managed to damage Steel brackets which you would have to take out amateur to break run unbelievable dirty company I do not care one bit about the lies that. There's no doubt the item and it was stuffed nothing else they take all the good stuff out of the box and let the stuff which one on essentials

Agree that Hermes are liars! (Yodel as bad) We live deep in farmland in NE Aberdeenshire, so a very low density population, and they will NOT come out from Aberdeen if they have only a single parcel to deliver. Yet they put on the tracking, that they have "attempted to deliver and will try again"! As we very, very rarely go out, we know they make no "attempt". They're like 2 yr olds who think the big people believe their lies! Even when they do deliver, they'll chuck the parcel on the drive, so we don't know it HAS arrived. This last time is THE last - anything I buy online will have to be from companies who use Royal Mail.

Same they say they leave it classic one left in a safe location no card in post box liars do not trust

I've. Also had a terrible EXPEREINCE. With Hermes .. 2 complaints. From customers off e bay .. Left parcel outside and it was damaged ... And the other parcel smashed up and HERMES disposed of it .without contacting me ..
I had no proof what so ever it was broken .. Terrible firm to deal with just written a letter to chief executive. .. By reading all the complaints I don't give much hope ..
I certainly will avoiding them in he future

These are the worst people at delivering things! I've been waiting all day for the courier to deliver (as the order tracking system shows 'out for delivery') ...no one has arrived all day - not even a card left to prove that the driver attempted delivery and apparently the tracker states - 'driver to re-attempt delivery'! LIARS! Aarrrggghhh! No wonder they don't have a phone contact service - would be non-stop complaints!

I have had two deliveries handled by Hermes and neither of them have arrived at my address! The driver does not call me to ask directions as I have instructed, but visits an empty property instead! The first time he "left the parcel in the porch" (at the empty property) the second time (today) a drop card was left at the same property saying "delivery will be attempted Monday". I can't contact Hermes to warn them the driver is not delivering to the correct address and I am very concerned about the parcel (laptop computer) banging around in the back of a van all weekend. When the driver arrives Monday he will leave another card at the wrong property and I don't know what is going to happen to my laptop! I only discovered the first parcel because the owner of the empty property called that morning to check the house over and tidy the garden and brought it round for me. The owner of the same property has visited me again today with the drop card, all I can say is good job he has been doing some work on his empty house otherwise the first parcel would still be there and the drop cards will keep on building up behind the front door, God only knows what will happen after Monday!

Avoid using Hermes!

Last 5 orders I've placed with Amazon that have gone to Hermes for delivery have all been returned to Amazon with the "unable to deliver due to unforseen circumstances" excuse. No explanation as to what constitutes unforseen circumstances. Tidal wave sweeping delivery van away? Sheep stealing the van? Amazon also are next to useless at handling my complaint - they say they have no control over which delivery company gets parcels and I can re-order if I still want the goods! All other courier companies have no problems delivering to my address - even those with an average score for deliveries.

I have the same problem first they said they delivered a parcel and I sighned for it total lie as I have cctv to prove, went to depot in Birmingham and threatened them with police for theft of parcel low and behold arrived the next day delivered by one of supervisors. this week should have been delivered by 8th of feb was on tracking out with courier on the 4th feb no parcel arrived rang hermes they sent email to depot to a so called resolution manager and said I have to wait 48hrs for reply, I said why this has now been going on for a few days still waiting if not heard anything tomorrow going back to depot weather they like it or not there is a customer service number ignore the contact retailer option as I do and wait for them to answer as you need to vent your anger wel the number is [protected], good luck and give them whats for

just been on live chat to hermes parcel out for delivery courier received then at 5.30 re attempt this is twice in 2 weeks with 2 separate parcels all they said was contact retailer, what can the retailer do when hermes has your parcel.all day long i have waited in to do the same tomorrow disgusting

Many packages delivered successfully without fuss in the run up to Christmas except two, from different suppliers but same courier...Hermes. Repeatedly "out for delivery" but no attempt to deliver. Given the number of complaints about this company why is anyone still using them ?

I think the problem is that couriers vary drastically and it's luck of the draw. Our local courier sometimes won't deliver to our office as the car park is for staff only. How on earth do they manage to deliver in city centers with no parking? Oh, and their phone is always engaged. Seems like a joke of a company.

Im a courier for hermes on a self employed basis i deliver mon-sat give my mobile number to my customer i always deliver & collect when i say i will and am reliable i went out delivering in all the bad snow didnt miss one day for them and dont get any benefits just a per parcel rate since becomimg hermes (was parcelnet ) they have taken on more more business which most of us couriers get out but with our deliveries now getting to us at 1130 not 0830 because hermes have taken on more & more business as greedy but have no more staff in head office or more vans to drop deliveries to us we get tarnished i can assure u all the couriers in my town ( there is 5 ) work their bollocks off for hermes and our customers its just greed on the companies part. im a mum of 3 am self employed by them my youngest is 2. i worked the wed delivering parcels finished at 3pm at 10pm i gave birth and had two days off was back working sat so dont tar us all with the same brush i deliver leave cards & answer/return my calls ... Hermes courier

I have had a card through the door saying i was out ( even though i was in), but no number or contact details. It did have a date that they would re deliver and needless to say i stay in but they dont bother! I contacted the number at the bottom of the card which tells me that i would have to go to the website. After going to the website i finally leave a complaint as there is no other way of contacting them. An automated email pops to my in box saying that they cant talk to me about it and i should contact the sender. HOW CAN I WHEN I DONT KNOW WHO SENT IT!

AN AWFUL COMPANY WHO HAS NO INTEREST IN SERVICE YET HAS THE BALLS TO BRAG ABOUT THERE GOOD DELIVERY RATES ON THEIR WEBSITE! GOD KNOWS WHERE THEY GET THEIR FIGURES FROM!

I thoroughly agree. Hermes are an absolute nightmare. I stopped using one catalogue who delivered via these couriers but am now caught up in their ineptitude again through a second caralogue. And yet again - no delivery - no collection of items to be returned (in spite of arranging this 5 times). This catalogue are even worse - they don't give you the option of returning via the post office. NEVER EVER EVER EVER use Hermes - they are absolutely dreadful. It's about time these mail order catalogues realised that their customers deserve some service and that using Hermes can only lose them customers in droves.

I totally agree to with jane63. I love small businesses and their great ideas and decided to try Hermes since they always deliver my order from NEXT even on a Sunday. I live in North London and wanted a parcel sent to South East London (I wished I had just driven down there myself) . I won't bore you with all the details and phone calls I made to resolve this. But item turned up after 2 weeks in a State! The bag was torned and delivered wide open. Thankfully everything was still intact but I was very dissatisfied with the service and won't be using them in a loooooooooooooooooooh while, if I ever do at all!

Had nothing but trouble with them, you get no joy if you try to complain as they never bother to reply.

Just found my Hermes delivery in the top of the dustbin which had been put out for collection, luckily I was putting in some extra rubbish, the dustbin lorry was at the top of the road so 10 minutes later my parcel would have been in the truck!
Found a card previously stuck in the door frame rather than posted through the letter box.
Diabolical service!

PS-- Heres the phone number for Hermes couriers - if anyone needs it.
Hermes
www.hermes-europe.co.uk
+[protected] 5

Same here. My parcel is sitting in their warehouse, and has been for a week. No update on their "tracking system" online..

Spoke to the place i ordered from, only to be informed that they are "having problems with their couriers picking orders up from the warehouse"

Despite all the negative comments around about HDN, I've personally never had a problem with them.
Hermes are just awful.
Getting really fed up.

I am in the process of waiting for a delivery and it has been sitting at it's central hub for days. Only 25 miles from me and it was only coming from Dundee! I have since ordered 2 items which were ordered after this afore mentioned parcel, one from USA and one from Holland - one took 4 days and the other took 48 hrs both UPS.

All I have to say is WAKEY! WAKEY! Hermes. Even Parcel 'Farce' is more reliable.

Don't use Hermes Couriers unless you want to send a parcel to someone you really don't like!