HP review: support 58

On 6/11 I called tech services because my daughter could not get online with her Compaq laptop. It was very difficult understanding the Indian technician but my daughter and I got through the instructions but nothing was accomplished and no services were rendered. I called HP back to dispute the charges of $53.49 and the Indian man told me HP would call me back. HP NEVER called. A few days later the cable company was at my door telling me it was an outside wiring problem on my street and two other streets. The 800 number on my credit card statement for HP has been disconnected and the other 800 number given per recording was for sexual services. How aggravating to try to resolve this with a company like HP and to be treated in this manner... disgraceful. My daughters have two Compaq laptops but I will NEVER purchase any HP products ever again after this experience!

I fully understand just how you feel. My husband and I are also dealing with H P and a lap-top that we own. I finally had to write to the CEO of HP to see if I can get some resolution to our problem.

Not only did I write to the CEO for help with my laptop, but someone called me from the number mentioned above, assured me they would take care of it, and then never did. Now I am stuck trying to call the number above to reconnect with the person and a message is telling me the number has been disconnected. Needless to say I do not think my computer issue will ever be resolved, the customer service at HP/Compaq is beyond horrible, and I will never be purchasing another of their products.

Purchased new Pavillion desktop in Dec. 2017. In Nov. 2017 the hard drive failed. I knew what had happened and had the error codes and had run a smart test. On phone with techs for hours while they had me run innumerable recovery and restores, I repeatedly told them the HD had failed. Finally they agree to send me a new HD, only after I give them my credit card info. They promise to expedite the shipment. A week later I call again to see where it is, they haven't sent it as they were waiting for me to call back to see if I still wanted it. Some choice words and I have the new HD in a few days. That HD also doesn't work. Three more days trying to get through to "service" and then more so-called techs reading off a plastic flip chart telling me to run recovery and restore. Finally they agree it has to go the factory repair center. They'll expedite it.
A week later I receive my box and send it off. A little over 2 weeks later it returns. My graphics card is taped to the top of the case and 3 separate notes say my motherboard was bad, mt graphics card had corrupted the O/S and the hard drive was bad. Guess they wanted to give me options to blame. I boot up the computer and a factory tech screen pops up, seems HP Repair forgot to finish what they started. I call Tech support, they have no idea what the screen is. They make a wild guess and tell me to start clicking on buttons on the tech screen. Guess what, computer goes haywire and will not boot. 2 more days of calls to HP and more restores/recovery. They finally agree to send it back to Factory repair, expedited of course. A wheel later the box arrives and I send it back. I tape a description of the problem and a diagram of the screen on the PC.Two weeks later myHP returns home for a visit. Take it out of the box which is closed with a single piece of tape and has holes punched in it. Boot it up and I get the exact same screen I sent it in with. I call HP Tech Support and explain the issue. They tell me to click the same buttons last time. I explain that didn't work. They say that is the button, fine, I click it and computer goes haywire. I cheerfully inform the tech that they've managed to kill my PC again. They ask if I can try clicking another of the buttons- then comes restore/recovery time.

I've had enough, two months without a computer. I demand a replacement and after an hour of trying to fend me off they say a case manager will call. A week later one does actually call, a supposed senior case manager. He listens with barely any interest and says HP will replace my PC. But it's Friday and they have to research my PC to see what I can have as a replacement. I say its listed on your website, what's comparable? He can't tell me. but promises to call Monday with some specs to see if I agree- then it will take up to 14 working days to deliver. Well now its Wednesday and no call back. Even if they called tomorrow and promised to deliver a new PC it would be up to three months without a PC. Did I mention they offered to upgrade my replacement for only $300-500? How nice of HP! HP service is useless, the techs have little or no knowledge and the company will not back up their product. You will not receive a straight answer or the truth from techs or case managers. I purchased another computer so I would have one to use. I would never buy another HP product if it was my last choice. Buyer beware and trust not the snake in HP clothing.

I am writing to inform you of the terrible, time wasting experience I had with the so-called “support” service which wasted over 80 minutes of my valuable time on Thursday, 2/14/08, and over 90 minutes of my valuable time on Saturday, 2/16/08.

The “support” representatives repeatedly asked for my street address, which I had already provided at the time I registered my Compaq and the extended warranty. They also had me go through multitudes of repetitious entry-level troubleshooting routines, despite my attempts to explain that we had determined the problem was hardware related. I was then placed on hold for over 20 minutes before someone relented and agreed to send a box for me to ship my laptop back the HP for repair.

Naturally, based on the incompetence of the individuals I spoke with on the phone, I have ZERO confidence that my laptop will be repaired properly. Unfortunately, sending the laptop back to HP is my only option at this time.

The next time I am in the market for a new computer, I will most definitely choose a brand other than HP due to the gross incompetence of the service staff.

Absolutely the worst service. They keep track of nothing, so you need to go through the whole name, address, phone # everytime you call, even though your personal data should be saved in their database.

After numerous hours arguing with Indians who neither speak nor understand English, I finally convinced them to send me a box so I can send the machine back to them for repair.

Now, after reading all these complaints, I am reluctant to send the computer back, since I have no confidence these idiots will be able to repair it.

Never again - next time I'm getting a MAC.

I also wrote to the CEO after an infuriating phone experience with HP support, which ended with my problem not being resolved. I do not have much confidence that I will get any kind of acceptable response.

I ordered a HP Pavilion a6300t CTO Desktop PC 2/19/2017, online. I paid $601 to have this custom built. This Pavillion a 6300 t is only two weeks old and within an hour of it being on, the CD/DVD holder got stuck in the "open position".

The computer is fine, otherwise. Tech support is non existant, performed by Indian labor with a passing knowledge of English, except to read from a script, to promises that the technician, who has been " On his way" to my home for nearly TWO WEEKS, is "still on his way". There are no local HP authorized service place to take my computer to, despite what it says on their website. Today, March 7, I was informed that the part needed is on backordered: 48x max. CD-RW/DVD-ROM combo drive (48x32x16x48x)

I have complained to the CEO, Bill Hurd. I even have a case manager, Raj, whereever the heck HE is, I do not know. What I do know is that I have had nothing but empty promises to cover a repair that should be covered and IS covered under warranty.

I'm fighting with my laptop HP Pavilion dv6604nr, since I have purchased on 12.12.2017
My previous experiences with HP have been good, so I decided for another.
Drive D; was so overloaded with games and Video Program's, they are not possible to remove.
I'm thinking to turn in also...

I am having issues with my laptop and HP's customer service. It is now going back for a second time to fix the same problem I've been complaining about. I get it back today, so we'll see if they fixed it this time. When I got it back the first time, I called, and tech support said someone from claims would call me in 24 hours. That didn't happen. I wrote a letter to the CEO, and had someone call me regarding the email. She was awful! She was no help, and just made me more frustrated. She asked me when I was getting my computer back.. I told her that I didn't work for HP so I wouldn't know. She did nothing to make me the least bit happy with the service. If when I get it back that it still isn't fixed, I'm asking for my money back.

I had problems with my audio (no sound).Anyway I had purchased an extended warranty earlier, so I thought this would be easy.NOT! They sent the box for me to mail it back to them to my old, flooded -out apartment.My previous neighbors told me it was there.Then after waiting a week to get it back, nothing had been done to fix it and there was a loose screw knocking around in the tower. I called again hoping to get someone who spoke English.Trouble is each time you call you have to go through the complicated story about the problem and shout words into an automated answering service.Their warranty is worth about as much as the toliet paper on the wall of my bathroom.I paid $227.84 for a warranty on an XP Pavillon Desktop and it doesn't look like it does any good to have an extended warranty at all.I have nothing good to say about HP's service.here's hoping that "karma" really does exist.

I purchased a Laptop computer from hervey norman on the 12/01/08 which was advertised as having a $150 cash back, As iI am not fluent with computers iI returned to the store a week later and the the salesman if he could do the necessary forms on the internet, he was good and said that that would be no problem. On week later just to be sure, I wrote a later to HP to let them now i had taken the necessary steps online to receive my cash back. Not long after that i received a letter telling me that the expiry date had elapsed. I phoned hp and only got a machine, I left a message for them and the machine told me theyu would contact me within 24 hours. I then tried to contact the manager of Hervey Normen on a number of occassions but he was always in conference, so i left a message there as well. As neither hervey normen or Hp contacted me i called hervey norman AGAIN and was able to speak to the assistant manager who would not even tell me his or the manager name, All he told me was he would look into it and get back to me! I have still not heard from Hewlett Packard and Hervey norman never got back to me, But i am not giving up on this and I will get my Cash Back Yet...

HP record keeping has victimized me in my attempt to print, for the first time, photos on my Photosmart C5180 printer. They claim my warranty ended in Sept. '07, but I brought the computer in this calendar year!

First, I attempted an online chat, but was told they could not support my computer, a MacBook Pro. Then, I was given the runaround at their phone center - first, told that I would get help despite their claim about my warranty, and then, second, told that I would not because of their warranty claim. Arrrgh!

I have not printed ONE photo as yet.

After purchasing a desk top Pavillion on February 27 2017 and having it serviced by HP over the course of the year, I was informed by HP Support Center that my one year warranty had expired. Their records reflect that I purchased the desktop in October 2017.
Advised to send in the purchase receipt and that I would be informed of the warranty reinstate with 4-6 hours. It has been over a week and still the unit has not be updated. The purchase receipt was sent twice. No answers to my questions on the reason for the faulty data showing an incorrect purchase date. Previous outsourcing support has been frustrating, lengthy and invariably involves a language barrier. HP outsource personnel whether in India, South America, the mid east etc., are only good for going through the numbers. Anything outside the "book" parameters you are in for a long long telephone session including those indivduals who simply hang up on you when the going gets tough.

Agree.

I purchased 3 hp pavillion laptop computers the last week of October.. as nearly 2017.00 dollars.. out of the 3 one of them had a manufactors defect. .the button battery in the computer broke loose of its casing and fried the mother board and the ram .. This after 2 1/2 months of owning this computer..

HP does not stand behind their warrenty.. the refused to fix it with out charging me 434.82 i paid 550.00 for the computer..

It would be rediculous to pay nearly what I paid orginally to fix a computer i just bought

I have an HP Dv6000 laptop. My DVD drive quit working. I performed a BIOS reboot, checked for driver downloads, checked to make sure that the operating system recognized the drive...it did not. My laptop is Tag Number DV66 which is not covered by HP's recall. I took it to a computer repair facility. The problem appears to be in the motherboard. HP won't honor fixing it under recall although others are experiencing the same problems. I have been a satisfied HP customer for about 18 years until now. I am very displease that HP knows about this issue and won't do anything. Even CHRYSLER would fix a defectiive product under recall right now to ensure continued customer satisfaction but HP won't.

I have the same problem. I did not buy an extended warrantee. After 14 months the motherboard died. No one can find a motherboardto replace it and HP wants $400 to fix it. I paid $650 for the computer. This is ridiculous! The worst computer I have ever had. I will never buy another Hewlett Packard product ever again.

I purchased an HP Pavilion DV9000 Laptop last February (2017) online from HP.com. It came with Windows Vista pre-installed. In the first six months I noticed there were power issues, the desktop icon saying that it was “plugged in, not charging” at some point the power failed completely. Not only could I not charge the battery, but I also could not even run the notebook on AC power. I also noticed that the notebook was having trouble accessing the hard drive. Windows were hanging and vista was slow to close and open.

I called the support number and spoke to a tech, let me first say there was a significant language barrier, but after hashing the details out and coming to the conclusion that the power supply was the issue, not the Motherboard or battery, which I suggested (his direction, not mine) he sent me a new transformer/power cable. Less than six months later the computer started misbehaving again, same troubles as before, windows would hang or crash and there were times when AC power was plugged in and still not listed as charging, and then a major crash.

I called again and spoke to another CSR who also had a rather heavy accent but was more understandable than the last, I explained the problem as well as the previous issues and he concluded that the issue was software based; I contended that I believed that there were hardware issues as well. I cited the hard drive lag as well as many other issues I had in the interim. He never suggested a hardware replacement even though, as I recently discovered, there was a recall on the model I purchased in January of 08, covering the very issues I had.
On April 7, 2017 the computer had yet another catastrophic failure. I tried to restore data using the recovery console but to no avail, the system would not recognize the backup drive (I tested it and it was working fine) I recovered some of the data using Avast! Recovery and as soon as I tried to use the recovery console to reset to factory settings, the hard drive failed.

At this point I called HP tech support (3rd time in 1 year) and talked to a CSR, she was extremely helpful and patient but was unable to resolve my issue. I asked her to push me to a supervisor, who was immediately rude and insistent in the assertion that even though I had reported this as a problem and had been dissuaded from a repair that I should have called when the issue became apparent again. He tried to blame me for what was clearly a manufacturing defect, probably several. I expressed to him my annoyance that he had tried to place the blame on the shoddy design of their products on the consumer and even after going through great lengths to prove my case it was still “incumbent” upon me to follow up on an issue I had already reported.

The supervisor was rude, kept interrupting me and would not bow to reason. The fact seemed to be that HP wants to push even an inevitable failure from being replaced until after the warranty expires.

We have an older HP printer & use their cartridges. I purchased a color cartridge 2 pack and when I went to use them, they didn't work. So, I purchased another one and it works fine. I have been told that they were dried up. I e-mail their warranty dept. and they insisted that I give them proof of buying the printer. (All correspondence came from foreign countries). I kept asking what this had to do with a defective cartridge? They insisted that they must have the info. So after crawling on the floor under a cart and trying to find the serial number etc., I received an e-mail that the printer is out of warranty. I sent them countless messages that the problem is not the printer. We received many different types of responses with each one stating the printer wasn't covered. Yesterday, I decided to call corporate. They wanted the receipt and told me that they would not replace the cartridge unless I had it. Since I had purchased this in a 2 pack, by the time I went to use them, the carbon-type receipt had faded and I believe I tossed it out. I said I would ship the cartridge to them and they refused that. I or my family or friends will never buy anything from them in the future. Fool me once, but not twice. Beware of them.

Asked hewlett packard if photosmart all in one c6380 printer was ok to reprint black and white photographs. Just the job they cried could not do better. Fool that I am bought one from them. It is great if you wish your reprints to be red. Tried all the silly things that aio support sugested not much help there. Do not worry technical support will be in touch. Some chance I will be dead before I hear from them. Hewlett packard take your money and run. There customer service is none existence. Do not buy from hp you have been warned. Any offers for a rubbish printer ?

I've had three HP printers for years. Customer service via the internet has always been terrific, even on my oldest model.

It sounds more like there's an issue between your printer's profile and your monitor profile, or your working colour space. I've printed black and white photos as well as colour photos and illustrations with pretty good quality.

no moniter involved just lay original black and white photo on glass plate crop etc press print in black and white and out they come red

By doing that, all you are making is a photocopy. I'm not sure about the model you've got. The 1315V is an all in one. I use the "copy" function for text or drawings, the scan function for photos.

If you want a good print of an original photo you should scan (not copy) the photo to the computer. It still sounds like you need to set up the colour profile. Did you install the software that came with the priter?

After 2 plus days of trying to get back on line, our service provider (AT&T), saids HP was the problem solver. When we called HP, first off we were told we had to authorize a $99.00 payment. We did that with an American Express card. After so much plugging & unplugging and clicking, the problem was NEVER solved. We were told AT&T was the problem and that we 'd probably have to pay another $99.00 to get the problem solved. We called AT&T again ans finally got somebody that figured out the solution which is how we are able to send this to you today. We feel HP's charge of $99.00 is not fair because they never found and /or corrected the problem. Also, in essence, the charge is for a year's worth of tech support. We are, frankly, not impressed with HP's tech support.

i agree with you
i feel i will never buy another hp product if deepika yadav will be the one assisting me in the future

I was told they could not help me unless I paid $49.50 for I think 6 days or $99.00 for a year extended service. After agreeing to $99.00 + tax $104.94 they told me to re-install windows.
My problem was the left click on my wireless mouse stopped working. No, I didn't re-install windows I hooked the mouse up to a different PC and it works fine and I'm using a wired mouse for HP and I plan to get my now $114.00 dollars back by contesting HP's charge. If I can't HP will hear from me every week for a year. I now know how to fix most HP's problems; re-install windows. If you're going to call them I suggest you speak pig latin.

OK, I'm retracting my complaint. I spoke with HP and talked to a supervisor. The super fixed my left click within 5 minutes. Please don't speak pig latin but if they tell you to re-install windows ask to speak to a supervisor. Not everyone at HP knows what they are doing. Once again I apologize and yes I am glad I took the extended warrenty.

I have been in the IT sector for over 30 years including support and I can only add to the numerous complaints regarding HP support. Having suffered terrible support for years from other suppliers - don't talk to me about Dell! - I was very happy with the support I received from HP when I got a laptop about 5 years ago. For a start it was from people I could understand in the UK and Ireland - not the terrible english you get from the sub-continent. These were technically competent, helpful staff who actually knew a thing or two and resolved problems. For some time I went round recommending people pay the extra premium for HP as the support was so superior to any other supplier.

However, recent experiences over the past few years regarding support for more recently purchased HP products have left me feeling that they couldn't provide a worse service. Support is from the sub-continent with the usual language problems and process-driven approach. Supposedly senior support reps know nothing. Queries are returned informing me that nothing can be done! This even when I have found a work around on my own! Most recently, having been promised a courier would arrive - and got that in writing - guess what. Of course. After waiting in a day, losing money and being left without basic business tools to run my business, yes he didn't come and I have no clue when he will.

I will never, never, never, never buy another HP product. Absolute crap.

Laptop motherboard self destructed-
Laptop- Pavilion model dv 9308
Known problem with graphics chip causing motherboard to burn out. HP did NOT take a proactive approach to resolving their manufacturing defect, rather, they let their customers try to find out if their product is one of the millions they sold that are defective. Even though a customer registered the product at time of purchase, HP did not notify owners of the problem.

Although they agreed to fix certain models IF the owner requested it, one has to wonder how many Thousands? of owners didn't know, and therefore just bought a new laptop.

There are a number of class action suits in the pipeline against HP (just Google for it). Until they are resolved, it is buyer beware if you are thinking of an HP computer, desktop or laptop, printer or accessory.
How would you like to to be treated when you put you hard earned money down on a HP product?

BTW: I bought a Toshiba and it is great!

O own an HP deskjet 6840 wireless network printer. There was always a small proiblem when the door closed and it would catch a little bit. I usually changed the ink cartridges at our house so i was usually able to gently set it in a correct position to close smoothly. One time my wife changes ink cartridges and while closing the door she kind of forced it past that little spot and the trigger inside the case that tells the printer that the door is closed broke off on the end. I am fairly handy and could probably fix this myself but HP doesn't offer such a part, nor do any of their partners listed on their website.

Bottom line is that the printer is disposable. You can take it to get it fixed maybe somewhere but it will cost mopre to fix than it would to buy a new printer. Why won't HP support thier products? Why must I buy a dispoasable piece of equipment and if anything goes wrong, have to buy a new machine?

I think this is probably the worst business ethic i have seen in my life. If you are going to sell a product to consumers then you damn well better be able to supply parts for it. Else, if you aren't goiung to back the product than start selling then for 29.95 so it isn't such a big hit when you have top replace it. The money that HP saves by not stocking spare parts could be passed on to the comsumer in the form of lower product cost.

My next printer will not be an HP I guarentee that...

Do not ever purchase an hp product! I bought a laptop a year and half ago from this company, it was a complete piece of ### right off the bat it took me over a year for them to finally cooperate and after trying to fix it twice they gave me a new computer. My new computer needed to be fixed as well. After trying to call them to track my order several times and they just kept wasting my time I asked to speak to a manager.

Every time I asked for a manager I was refused. Upon tracking my computer I found they received it oct 23, it said I was supposed to get it delivered back on nov 2. When I didn't receive it I called to find out the problem they told me I would be receiving a call from a case manager. One finally contacted me on nov 5th and proceeded to tell me my computer did not have a warranty which it did so after he learned out to read and saw that I did have a warranty told me I would have my computer back by thursday (The call took place on monday) on friday when I still had no computer I called to see what was going on and was told they had just started working on my computer.

I again asked for a manager and have called frequently since I have still been refused a manager. Hp employees the most incompetent, idiotic, people on earth do not ever purchase their merchandise.

This is to let you know about such a company as hewlett-packard and the quality or the lack of quality customer service that they seem to provide. I have never ever experienced such awful treatment of customer support.

To begin I was given a hp notebook pavillion dv 6000 for christmas it worked fine for 6 months or so then I experienced some wireless card issues, contacted hp, after going through a little bit of try this, try that, and it didn't work, they finally sent out a box so that it could get sent out for repairs. Few months passed, then in august I started to have the same issue, I call customer service, and either no one in usa picks up the phone or it is too busy that you get someone in india. I have no problem with that, but sometimes as I have explained to them, I don't or did not understand what they were saying. So with the language barrier and them saying things, and telling me to repeat things, it starts to get irritating after a hour or so. Anyways, my 2nd time in august after getting through and telling them of the same situation, and them telling me that I had to try this, get a screw driver and do this and that.

I refused stating that I am not a computer repair person and I will not take a screwdriver and possibly damage the computer anymore. He replied to me, "oh no maa'm you can't do any damage, but I refused and I just told him that I wanted to talk to a manager then so I can tell them of my situation and how and what I need to do to send it back out to get it repaired properly. After waiting for awhile on the phone, I think I left my name and number with the case manager and we worked it out so that she would call me the next morning.

So my computer is at the service center somewhere, they received it on 8 22 or 27th I cant think straight from all the frustrating phone calls for the past few days. Anyways, I was given the date 8/30 then 9/18 for my computer to return to me. I called a week or so before 9/18 to make sure that it was going to be back to me and she assured me that I would have it back on 9/18. My 7 year old son has been asking me for the last month where is your computer mommy? When are you getting it back? I understand that eta of 9/18 is estimated but when I spoke to someone a week ago, she shouldn't have assured me that I would have it back on 9/18. Not to say that my son has been disappointed, but I have called daily, many times throughout the day since then to get any information of where my computer is, what is going on.

I have told them I have gotten to updates on any delay about my computer, I have left my work phone, cell phone number for any managers to call me, but to no avail, no phone calls, so daily I am on the phone with the worst customer service and being transferred around, hung up on, and I was told 2 times after 9/18 that one, you have a motherboard issue and you will not have your computer back until end of october...

I told them, "are you people crazy, that is ridiculous, and told them again to have any manager call me, work or on my cell phone and nothing. I was also given a tracking number, and I thought to myself, oh wow, finally. But to my disappointment, it was the tracking number for when they received it for repairs. I think she just gave me a number saying that to me since she knew how irate I was, and the more non information that she could tell me, saying, I am sorry maa'm, she gave me a number to get me off the phone.

Please help. Single mommy who wants her laptop back for her 7 year old son.

My son bought top of the line HP laptop for college. (so we thought) Two days after the warranty was up, guess what? Hard disc failure. When you speak to techs they first try to sell you a $99 extended warranty in order for you to even speak to them. This does not include any software problems or hardware problems. So what does it cover? Well I wasn't stupid and didn't buy into their SCAM. I explained my problem and they still insisted on this fee. I feel there is a problem with all HP laptops since my employer also bought 150 of them and they are all junk now. I should of listened and told him to buy a different brand (like DELL) like everyone told me to do. It would be nice if someone could stop this nonsense from HP and we could speak to people that SPEAK our own language and live up to the products name and fix or at least offer support for something that should NOT of happened 1 year and 2 days after the warranty expired.

I bought my HP Pavilion Dv7-1175 nr entertainment laptop from Bestbuy on January 8th, 2017. On September 5th it died. Lucky for me I bought Bestbuy's extended warranty (after reading the other complaints). Bestbuy sent it to be repaired under original manufacturers warranty. Replaced motherboard and charging cord. SD card slot was also bad. After being gone for 1 month they shipped it back to bestbuy. When bestbuy fired it up it would not boot into windows. They ran diagnostics and found the hard drive to be possibly bad also. They formatted the hard drive and reloaded the operating system and the next day sent it home with me. After running for 1 day it crashed. I took it back to Best buy today October 4th, 2017. Hopefully they will replace the hard drive. I will never buy another HP computer product ever. I wish there was a lemon law for electronics. I paid good money for a piece of junk. The laptop I owned before this one was 5 years old and only ever had the battery replaced on it.

Cindy Watkins
Cindylou7@wcnet.org

wow i just bought a hp dv4 1435 dx i hope it does not do the same thing i also bought it from best buy and paid a lot of money for it and i am having problems with a virus that has been on it sence day one and i contacted hp support they told me to take it back and i didnt buy the extra warranty

Hewlett Packard, from our rather too extensive experience, is not averse to engaging in duplicitous sales - basically, they sold us what we did not want in spite of being told what we did want. The phone support was terrible, they kept sending us from here to there, this section, that section, until the 21 day return time was exhausted then refused to take the computers back.

Their U.S. staff were rude, unhelpful, and essentially told us to engage in anatomically impossible acts (while using the nicest possible words). They just plain don't care.

The India staff were very helpful, often uninformed, and very hard to understand.

We have ended up with material we do not want and that does not do what we want. I certainly wish that I had never heard of the company.

Unless you are highly computer literate, I would never recommend your buying from them.

I went through a on-line sales rep Oct. 8, 2017. I was configuring a desktop. The rep lied. He stated I shouldn't wait for Windows 7 and that after its release Oct. 22 I would get my free upgrade in 7-10 days. I received it Mid December. He stated that the speaker system I currently had was compatible, it wasn't even close, had to buy new sound system. I advised the printer I had was Serial Printer, he stated it would work fine, no serial port, had to buy new printer. The PC continually locked up. I was told to send it back and they should have it back in 2-3 weeks and didn't care that I would be PC less for that time. One tech even sent me pictures on how to open case remove and re attach components on a PC on month old. I sent letter to Ethics Committee. They acknowledged letter and told me to call a number. I did and no one knew anything about the letter and someone would contact me. That was mid December and I have still heard nothing. I re-sent the letter and they acknowledged receipt again and was given the generic "Your case has been forwarded to Tech Supervisor" I have heard nothing. PC still doesn't work like it should. The PC freezes, doesn't read external drives arbitrarily, flash drives have to be re-inserted, and other problems. I am not a child (57 year old retired Detective)so I know what I am doing. HP shows no signs of even coming close to assisting me other than "Just send it in, sorry for the inconvenience of no PC while we have it." I gave them my number to call and what time (5:00 p.m. PST). I received 3 calls, all at NOON PST when I was at work and not near PC. Despite Re-advising them every time they called of the correct time to call me The called at noon. HP does not care, keeps putting people off hoping they will go away. I have about 4-5 case numbers ALL of which I have been told are in the hands of supervisors that will be in contact with me. I will not purchase any HP product, recommend and HP product, and am saving to purchase a Dell and use this $1, 000.00 (W/O Monitor) as a throw down for games and leave the real work I do for a reliable PC.

If you used Windows 7 as your operating system, be aware that HP continues to fail in providing updated software to make its laserjet printers, including M2727nf, capable of scanning. HP has been unable to say when that software, which includes HP Toolbox, will be reading for downloading and installation.

HP should be ashamed of itself for its reprenshible failure to provide this software; after all, Windows 7 is no longer in Beta version and is being sold as OEM and in retail stores for several months.

HP gets a big YIKES!

You are so right, HP customer service is horrible.
They cant fix a microphone, advised me to go out and buy an external. The American Way! screw you