Hillarys Blinds
Reviews and Complaints

Roman blind in bedroom, pulley stopped working on side and when removed the plastic casing has a split in it, phoned hillary about getting a repair to it waas told that it was discontinued so no replacement part.They said after 4 yrs. old they wont repair them, you will have to buy new blind.The blind was fitted & yrss ago and was only used twice a day, and if they dicontinude that type what was wrong with it and why no spares from them.searched online found spare part to repair blind.Appalling quality for an expensive blind.Would use this company again.

OMG I ordered Sept 1700.00 shutters had to call numerous times till dec as tey promised to fit before 20th dec .

The fitter came with a friend and was so unprofessional put the shutters up realised two missing now Iam still waiting end of sept for the two other [censored]ters.
I call every other day and its like I am emailing and calling for the first times each time no one seems to know where the fitter he seems to be off sick a lot and not one knows if the missing shutters are in his lock up or just wasn't ordered. if any one knows who I should contact please let me know I know I am not leaving this go easy I'm absolutely pissed off with the customer service people have asked me how Hilary's are I am afraid this situation and reading the above has tarnished all the good I though of Hilary's.

No one calls me back unless I email and that is just to say some one will call me back!

I have also had problems with Hillary’s customer Service, firstly, I made two separate payments for my order just shy of £2k, now they have realised they may not have taken the full amount, well, they should keep a track of the balanced is paid on the last payment which was only two, then they said snooty emails, I’ve provided evidence of payment, no acknowledgement back from Hilary’s customer service, then get another snooty email. What makes it worse I’ve noted the fitters fixed the blinds to the UPVC Windows, which is not ok, secondly, the blind in the bathroom, was incorrect colour, the fitters didn’t even note this! now I could have kicked off about it but I didn’t, however, from my recent experience of rude customer service, I making this experience public. Do not use Hillary’s, due to poor fitting, poor customer service, in terms of mathematical skills(adding things up) and their emails.

No apology so far from Hillary’s.

Hillary's blinds in Ireland are just as bad. I ordered 3 sets of Roman blinds 2 years ago, one set was to have a special padding which I paid extra for. The padding wasnt in the blind and I was told I would get a refund - no offer to fix the problem - refund arrived 6 months later. The main bedroom blind has broken 3 times so far. On the last visit the fitter said the problem was in the manufacture and he would take them away - he rang the main office in my presence and they said 3 weeks to repair - I have a black sheet on the window now for 3 months and the fitter has gone AWOL, wont answer his phone, I got onto customer service EVENTUALLY last week (phone lines are always down) was told they would chase it up and call me back - NOTHING.. phone lines down again yesterday and today and the UK refuse to even speak to an Ireland customer. The living room blind broke 2 days after the fitter was last here and is stuck half way - I was told he would repair it when he came back with the repaired blind. So no fitted, blinds have gone missing, cannot get through to customer service - its a shocking way to run a business.

Ordered some shutters from Hillary's in July said they wouldn't b ready till October now it's November to fit. Rang to change order to roller blinds instead won't do it. Also only found out from calling that the shutters are apparently made in America! Never told me that before or I wouldn't have bothered in the first place! Happy to take your money & leave you waiting months & months! Bad service, don't tell you everything & fob you Off!

Do not buy from Hillarys - their Shutters do not work after the guarantee period is up...they are rude when you try to address - and then offer you a voucher to buy more faulty products from them...STAY AWAY

They fitted shutters for me so badly that I can now no longer open my balcony door. They never came to fix the problem despite endless phone calls. Anyone know what rights we have to against these people? I feel totally ripped off!

Still waiting for shutters to be fitted. 6 months thale b fitted thay said wudnt give me my deposit back sent someone round to fit shutter who I had to ask did he work for hillarys he had nooooo idea what to do but then shutters were faulty. Woman leanah on phone was rude Neva Neva Neva have anything to do with this company

Our blinds have developed a fault. I rang Hillarys and was told that it is out of guarantee and they don't have a repair service. They repair within the 1-year guarantee. They also offer a 2-year 'Peace of Mind' as an extra whereby they come but you pay for parts. After that, no service whatsoever, even if you are willing to pay for it.

Initial installation was fine, but no aftersales after 12 months for a chargeable repair, which I find unacceptable after spending over £2000

TonyEvans (A.W.Evans)

Invoice Number [protected]. Invoice date 13.7.2018. Order No H4599 System Order No [protected]. Advisor No 114653.

A small piece of plastic which keeps the blind intact has come lose. I am unable to attend to it myself. Please can you assist by sending your representative to attend to it. My home number is [protected]

Many thanks

Edith Wallace

Dire company do not use it