Hillarys Blinds review: Failure to contact me regarding a delay in product.

After my initial consultation regarding my windows and what I would like on January 31, 2024, my shutters were scheduled for installation on April 24, 2024. The fitter also visited to check and set the date for installation. I had a confirmation email confirming the details on February 2, 2024. Order details:

Customer name: Jeanette Ellis

Customer number: [protected]

Advisor name: Mr Sullivan - EXAMSP

Contact number: [protected]

As a Therapist, I had no further contact with Hillary and cancelled three sessions so that I was at home when the fitting could take place. Each session is worth £184.08, so my daily loss amounted to £552.24. As I waited for the shutters to arrive at the scheduled time, 9 am, there was no sign of Hillarys or my shutters. By 9.30, I had rung the customer service line and asked what was happening. They informed me that they had been delayed due to trouble with shipping and that someone had contacted me. This was not the case, and I stated I had no voice message, email or text to say there was a delay. Although there was an apology, this did not help with the wages lost. £50 was offered as compensation, but this does not cover my wages. It is a peace offering. IAfter the phone I received a text the following day from the fitter which was not helpful and an apology from Hillarys saying they hope the merchandise would be with them by the 7th of May 2024. This is unacceptable. The wait is long enough, but to have to lose money not one day but two is unacceptable. I understand some things are out of your control, but to have no notification of this is appalling. Due to the delay, I will now have to cancel another day's work, so I would like some compensation due to the lack of communication. I look forward to hearing from you.