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Hillarys Blinds

Hillarys Blinds review: Shutter fitting

W
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2:36 am EDT
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HI, I would like to make an official complaint regarding some shutters that were due to get fitted on Thursday the 31/08/2023 by your fitter Ryan. I had booked a days holiday from work for this, the time slot was booked between 3 and 6pm.

I waited until 5pm before contacting Hillary's and I was told they would contact the fitter for me as he might be running late, They couldn't contact him so I was told that they had left him a voice message and email to contact me I didn't hear anything that evening. So the next day I contacted the office again and explained the situation, they apologised and said they would try to contact the fitter and again his phone went onto voice mail and again they left him a voice message and email to contact me as a matter of urgency, they then asked me to call back if I hadn't heard anything, as I didn't hear anything I called the office again after lunch and was told they were going to escalate the complaint to his manager, I again explained that I had booked a days holiday for this fitting and would I be compensated, she said would see what she could do and also make a note of our conversation. Later that evening I received a text message from Ryan the fitter just saying he would be fitting my shutter on Tuesday the 5/9/2023. I replied saying this was not good enough as with my job I cant just book time off at short notice, I then asked him for a full refund for the shutter, as I am not happy with the service. Just to finish, if you check your history records I have been a customer with Hillarys blinds for many years but I feel I have been let down this time. Thank you Mr Austin

Desired outcome: I would like a full Refund for the shutter

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  2. Hillarys Blinds phone numbers
    +44 800 916 6524
    +44 800 916 6524
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    +44 800 916 1094
    +44 800 916 1094
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    +44 808 239 0079
    +44 808 239 0079
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    0808 239 4993
    0808 239 4993
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    0808 239 1586
    0808 239 1586
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  4. Hillarys Blinds address
    Colwick Business Park, Private Road № 2, Colwick, NG42JR, United Kingdom
  5. Hillarys Blinds social media
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    Dec 20, 2024
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Hillarys Blinds is ranked 5 among 24 companies in the Curtains and Window Treatments category

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