Hilton Hotels & Resorts
Reviews and Complaints

want toknow that this mail is true or fraud?
Corporate Office - physical address
1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]
Tel +[protected]
Website: www.hiltonhotels.webs.com
Email: hilton.[protected]@usa.com
JOB OFFER LETTER:
Dear Applicant Congratulation………..VIPIN KUMAR

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.
Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 02/29/2013

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: COOK-(JOB CODE NO-QRT76/KSJ1674)

3.0: WORK PERIODS:
Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:
Monthly Salary of $6, 500 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:Hazard/Inconveniences allowance, 10% of Basic salary.
Entertainment allowance? 10% of Basic salary
All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:
All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.
All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.
Free to and free tickets to cover the span of their home leave.
* **********No allowances on leave period

5.0: SAFETY AND SECURITY:
Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.
All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:
All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.
In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.
This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.
After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.
The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:
Accommodation and feeding shall be provided for all expatriates by Company.
All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:
An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.
A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and
Immigration particulars.

7.2: ADDITIONAL SERVICES:
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.
Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:
There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.
Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:
Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling
Agency/Consultant.
Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:
There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S
Embassy to enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:
All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:
HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.
You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.
All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa
Lawyer: Robert Watson.
Tel: +[protected].
Fax: +[protected].
E-Email: [protected]@yahoo.comVISA/PERMIT DEPARTMENT U.S.A High Commission Embassy
Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.
Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK
Website: - www.hiltonhotels.webs.com

HILTON HOTEL U S A NEW YORK
Corporate Office - physical address
1170 Spring Street, Elizabeth, Nj, New York U S A
[protected]
Tel +[protected]
Website: www.hiltonhotels.webs.com
Email: hilton.[protected]@usa.com

JOB OFFER LETTER:

Dear Applicant Congratulation………..Suribabu.M

1.0: There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree /diploma holders in job related.
Through the curriculum vitae/resume of contacted expatriates recommended for the project. Congratulation you have found qualified as one of the expatriates to resume work as soon as possible. A copy of your APPOINTMENT LETTER has been forwarded to our Lawyer ROBERT WATSON in U.S Embassy High commission New Delhi India.

1.1: DATE OF RESUME YOU ARE REQUESTED TO RESUME WORK IN THE OFFICE ON 09/1/2012

2.0: JOB LOCATION 1170 Spring Street, Elizabeth, Nj, New York U S A

2.1: JOB TITLE/DESCRIPTION: STORE KEEPER-(JOB CODE NO-QX79/KSJ1314)

3.0: WORK PERIODS:
Mondays to Friday, with break period between 12.00: noon to 2.00pm. Expatriates are entitled to a one (1) month paid home leave.

3.1: SALARY INDICATION:
Monthly Salary of $6, 300 U S D (Salary can be transferred to any Bank or Country of your choice and all transfers must be made in conformity with the existing tax situation in America.

3.2: ALLOWANCES:
Hazard/Inconveniences allowance, 10% of Basic salary.
Entertainment allowance? 10% of Basic salary
All allowances are paid weekly and locally in USD. Equivalent at the existing exchange rate.

4.0: PAID HOME LEAVE:
All expatriates are entitled to a one (1) month paid home leave, which can be taken once at a time or two (2) weeks apart one different period.
All expatriates shall be entitled to a leave allowance (in USD$) of an additional 100% percent of their basic salary.
Free to and free tickets to cover the span of their home leave.
* **********No allowances on leave period

5.0: SAFETY AND SECURITY:
Safety and Security of personnel Local/Foreign) and Facilities on Job Locations and Communities are not small issue, and have been seriously considered to ensure and assure hitch free operations.
All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy as applicable in the job location.
All expatriates are entitling to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.
All safety wears shall be provided by the Company at Job Locations e.g. Gloves, Shoes, Shirts, etc. at applicable in the job location.

6.0: MEDICAL/HEALTH SERVICE FACILITIES AND INSURANCE PLAN FOR FAMILY:
All expatriates shall be entitled to a comprehensive health care service, which are to be administered by Medical Experts on Job Locations.
In a case of emergency situation, an expatriate will be flown to his/her home country or any country suitable for the best medical attention.
This decision can be influenced by the findings of the Company's medical experts, unless the expatriate in question states otherwise.
After three months of service all expatriates will be entitled to a Health Service Insurance Plan (HSIP) for family. The Health Service Insurance Plan is designed to cover only three (3) members of your family.
The Health Service Insurance Plan (HSIP) allowance can also be paid to the expatriates at the rate of $1000.00 per family member per month ($2000.00 per month) which can be transferred on monthly basis without being subjected to tax.

7.0: FEEDING AND ACCOMMODATION:
Accommodation and feeding shall be provided for all expatriates by Company.
All cuisine (Intercontinental/Continental) will also be provided.

7.1: TRANSPORTATION:
An official vehicle shall be provided on 24 hour daily basis to all expatriate for local transportation.
A round trip flight ticket to cover the span of your contract engagement will be provided and delivered to you on the completion of your relevant travel documents and
Immigration particulars.

7.2: ADDITIONAL SERVICES:
Recreational/Sports Facilities shall also be made available at the disposal of all expatriates with no expenses to be incurred.
Laundry and Dry Cleaning Service will also be made available to all expatriates by the Company laundry and dry cleaning unit.

8.0: TELECOMMUNICATION/INTERNET FACILITIES:
There are standard telecommunication facilities and internet services at the disposal of all expatriates, and same shall be accessible to all personnel (Local/Foreign) without any charge or expenses to be incurred.
Cellular Phones can be obtained by expatriates from the Local dealers/Service Providers in U.S, but must be used in accordance with the safety regulations on Job Locations.

9.0: FAMILY STATUS ARRANGEMENTS:
Family status arrangements can only be applied after at least three (3) months of service. The Application of family status arrangement indicates that an expatriate will be entitled to a free visa and air fare for his wife or Spouse or any other family member which is to be provided by the Company through the Travelling
Agency/Consultant.
Expatriates who intend to travel with their wife/spouse within the first three (3) months of contract engagement will have the cost of visa and air fare being borne by them and can only be reimburse after three (3)months of service.

10.0: INTERVIEW:
There will be no interview since this is manpower job where anybody is fit to work excepting at the health and management sector where the Company required at least first degree holders in job related.

10.1: Interview on arrival is designed to facilitate a cordial relationship between expatriates and firm as well as the organizational structure with respect to the project scope. Interviews are also designed to ascertain claims on working experiences and academic/educational qualifications, and should any claim be found wanting the affected expatriate would be deported and such done in conformity with the legal provision? Among reasons for interview on arrival is to establish expatriates area of interest considering the project scope in order to facilitate an efficient division of labour on Job Locations with respect to the organization structure.

10.2: Only expatriate who are satisfactorily committed with their genuine interest and ability to travel established will have their information sent to the U.S
Embassy to Enable them meet with our representatives for the necessary assistance before they embark on travel for the commencement of work.

11.0: CLAIMS/ENTITLEMENTS:
All expenses incurred in relation to this Job/Contract Engagement Process are liable to reimbursement within 72hours on arrival. Such expenses include cost of obtaining medical certificate, Immunization/shots in the case were an expatriate gets such service from a special or personal doctor. Cost of obtaining Job Contract Engagement papers and Travelling Documents. Cost of transportation to the embassy on the date of appointment if found satisfactorily committed.

A prove of payment in form of an official receipt will facilitates a prompt reimbursement of all claims/expenses. With respect to the expected time line of the project take-off ensure the processing of all travelling Document/immigration particulars etc. in record time.

If the conditions stated above are acceptable to you, you are hereby directed to contact the embassy through Lawyer, Robert Watson for processing of your relevant documents/immigration particulars to facilitate your travel to U.S.A. for commencement of work.

VISA/WORKING PERMIT PROCESS:
HILTON HOTEL U S A, have mandated a reliable LAWYER who is working Under U.S, Embassy New Delhi India to assure immediate visa processing for all appointed applicant coming from China, India, Pakistan and UAE round the Asia to avoid delay causes by visa processing.
You are hereby advice at this stage to contact, Lawyer, Robert Watson {via email) BY sending a scan copy of your international passport and 2 photo ID for processing of your contract engagement papers review and endorsement before commencing the procurement of your relevant travel/immigration papers to enable us ascertain your commitment to the project take-off. Due to the sky-scraping number of applicants that we have on our database, all appointed applicants are given seven (7) days to comply with every requirement demanded by LAWYER ROBERT WATSON in U.S Embassy to get their VISA.
All employee that are unable to meet the seven (7) days deadline given will automatically be disqualified with all personal information deleted from our database for employment.

Urgently, Contact the Lawyer via e-mail or by phone using the contact details bellow for processing of your visa:- Attn-please make sure you follow his instruction to avoid delay of your visa
Lawyer: Robert Watson.
Tel: +[protected].
Fax: +[protected].
E-Email: [protected]@yahoo.com
VISA/PERMIT DEPARTMENT U.S.A High Commission Embassy
Shantipath Chanakyapuri, 110021. VFS Office in New Delhi. India.

You are responsible for your visa fees while HILTON HOTEL LTD. Is responsible for your air-Ticket? Air-Ticket will be send to our lawyer as soon as your visa is issued.

Proceed immediately for visa and follow the instruction of the Lawyer and get your visa in due-time to ensure confirmation with our record for immediate delivery of your Air-Ticket together with your Appointment Letter hard copy direct to the Embassy office in New Delhi India via DHL Courier service.

Hilton Hotel Ltd. Have informed the Embassy to approve your invitation to issue your visa without any delay.

NOTE: Hilton Hotel Ltd. Are not responsible for your visa Processing, Application, Registration, Visa Fee, You are responsible for that, we strongly advise you to apply for your visa and take-care of the responsibilities, charges that may involve in getting your visa. HILTON HOTEL LTD will be responsible for your air-ticket.

Hard copy of your Appointment Letter will be send direct to the U.S embassy in new Delhi as soon as we confirm that you have apply for visa and ready to join the Company.

******The U.S.A Embassy has also been informed in this regard for official record; your present location and a day-time telephone number would also be required for sake of efficiency and correspondence.

After travel schedule/arrangement has been concluded by the embassy, you will obtain a Travel Pass Identification Number (TPIN) which you will forward to our Company bank for one month upfront payment to meet Basic Travel Allowance (B.T.A) and other financial constrains that may arise before you arrived United State of America.

The job programmed Schedule will be made available in due time (no distant time). As a mark of commitment, HILTON HOTEL LTD. Will be responsible for 80% of your total travel expenses while, you will be responsible for 20% only.

NOTE THE FOLLOWING>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
******Your contract agreement will be sign and send to you via DHL Courier Service as soon as we confirm that you have apply for your visa, This is a provisional appointment; final acceptance is subject to applicant meeting the Company requirement.

For any query or question, please contact our 24 hours customer care services via Tel +[protected]. In case of conjunction in network please keep trying till you are put through.

Regards,

Managements

HILTON HOTEL LIMITED UNITED STATE OF AMERICA NEW YORK
Website: - www.hiltonhotels.webs.com

from HiltonHotel London
date Tue, Sep 22, 2009
subject JOB VACANCY FROM HILTON HOTEL LONDON

HELLO GOOD FRIEND,
Welcome To London Hotel's
Address 225, Edgware, London United Kingdom W21ju.
Feel Free Contact Us Tel;+[protected]

The management of Hilton Hotel In Montreal London wish to advertise through this medium that the Following Job Vacancy in our Hotel . Due to the expansion in our services and the opening of new outlets the hotel needs both men and females workers like five or ten to fill in different categories of job openings.Currently, London is Experience a decline in Labour force as such we seek Serious minded and honest prospective applicants should apply .Hotel shall be responsible for Air Ticket and Visa fee.

If your interested in working with us you can contact us back through this
E-mail Address for more information.

[protected]@yahoo..co.uk

Mrs Elaine Mary Hayes.
Hotel General Manager .
Regards Sir, Sherard Frank Coles Assistant Manager

from: HILTON HOTEL LONDON
reply-to: hilton.[protected]@hotmail.com
date: Thu, Jul 29, 2010
subject: JOB OPPORTUNITIE

--

HILTON HOTEL LONDON

Welcome to a World of Career Opportunity Where Service Meets Success. Hilton Hotels Corporation has been a recognized leader in the lodging and hospitality industry for over eighty years. During that time, we've built a legacy of strength, stability and innovation that has set a new industry standard.

Today, we're recognized as one of the world's preeminent destinations for travelers – providing outstanding service to our guests and promising careers to our team members, What does all of this mean for your future? Your passion for service can lead to a successful career with the Hilton Family of hotels. So whether you're an experienced professional or just beginning your career, there's a special place for you in our family.

Welcome to a world where service meets success. Welcome to the Hilton Family of hotels.

Job Opportunities
1. CLEANER
2. GARDENER
3. STEWARD
4. DRIVER
5. BAR ATTENDANTS
6.PLUMBER
7. P.R.MANAGER
8. LANGUAGE TRANSLATOR
9. WATCHMAN
10. RECEPTIONIST
11. CLERKS
12. COOK
13. ACCOUNTANTS
14. TECHNICIAN
15. WEB DESIGNER, PROGRAMMER,
16. COMPUTER PROGRAMMERS
17. MECHANICS
RE-JOB ID PSC/JV/EC 01145-06

HILTON HOTEL LONDON RECRUITING OFFICE EMAIL:

hilton.[protected]@london.com / [protected]@job4u.com / hotel.[protected]@london.com / hilton.[protected]@hotmail.com.

Tel+[protected]. Fax: +[protected].

Hilton Presentation Video
http://www.youtube.com/watch?v=HXks_Fi8M04
www.hiltonjobs.fr
Website: www.hilton.de
www1.hilton.com

REGARDS
Steven S. Bollenbach
Co-Chairman and Chief Executive Officer

From:
Date: Sat, Sep 25, 2010
Subject: Hilton Hotel London Metro Pole.

Hilton Hotel London Metro Pole.
225 Edgware Road, London, United Kingdom W2 1JU

From Mrs Elaine Mary Hayes, Manager Hilton Hotel Metro pole London.
This Invitation mail is from Hilton Hotel London, Pls Hilton Hotel Needs Men And Women, Who Can Work And Live here In Hilton Hotel London. Hotel Will Pay For ur Ticket And The Visa Fee In ur Country, If u Are Interested kindly Contact Assistant Manager, Sir, Sherard Frank Coles, Via This E-mail Address Bellow;. [protected]@sify.com For More Information.
Cheers, Mrs Mary .E. Hayes General Manager Hilton London Metro pole.
Hours of Operation: 7:00 am - 7:00 pm CST, Monday - Sunday

DON'T BELIEVE HILTON'S "OUR BEST RATES GUARANTEED" PROGRAM. I am an HHonors VIP with hundreds of Hilton nights to my credit. Yet when I wrote to Customer Service complaining of a lower rate offered on all travel agency sites than on the Hilton site, they denied my claim because I didn't already have a reservation at the bargain arte. Catch-22; the bargain rate wasn't available on the Hilton site. Two months ago I wrote the CEO, this guy. He never bothered to reply. I knew some other chains played games with these guarantees but I never thought Hilton would stoop so low. DO NOT BELIEVE THEIR BEST RATES GUARANTEE.

I booked 2 rooms at the Hilton Dartford in the UK for a family trip. A few hours later, the price dropped more then 10 dollars. When I asked Hilton, they said to file a lowest price guarantee claim. When I did, I did not hear from them until the next day, when they refused the claim because the person was unable to book at the mentioned price. When I send the screenprints of 2 more sites with lower prices, they just stopped replying to my e-mail. I have not heard from them since. As the hotel was prepaid there is very little I can do about it. Hilton's guarantee of $ 50, - if you find a better price is just a joke! They do not pay!

I am a Gold Honors member and recently made several bookings via the advanced Purchase rate on Hilton.com.
They now offer a refund less $25.00 on the Advance Purchase Rate if you re-book at the same time and a refund will be posted to your credit card in 2-4 weeks.
Well it is now SIX weeks since I cancelled and re-booked, I have contacted Hilton by email ( no one answers) anf by phone, every operator gives a different story, first it was 2 weeks then 4 weeks, the 5 weeks and now five weeks. I also heard that the delay was because of the weather, staff shortage and a back log of refunds.
They refuse to investigat with their accounts department and tell you you must call back, but when you do there is another excuse for the refund not taking place. This is preposturous, they charge me nearly $1000.00 and then another $1000.00 and will not take my calls. What is one to do when you cannot complain to anyone, yes I also left my number for a manage r to cal within 3 days, but 8 days later still no call. Shame on you Hilton

I am very unhappy having to write this letter. Our Room was simply not clean, smelled of smoke and canine, both the love seat at the end of the bed and the couch had stains and were covered with what appeared to be dog hair. Bath tub had rust stains and scratches. Air unit was dirty and full of dust, one of the units in the room had the entire vent cover missing. One of the electrical outlets was not properly installed and dangerously had wires exposed, lamp had a broken bulb with element exposed. We do have photos if you are interested. The Front desk staff was not hospitable, appeared irritated when addressed and was neither helpful or provided any assistance when the issues were discussed. Customer service was not their strong point. We Discussed issues with the room and was told there were no other room available, furthermore, no one ever came to the room nor were the issues ever resolved during our stay. We were never given an audience with the manager. Elevators were not clean and several had daily malfunctions. The Business center had one working computer with its very own set of issues. The courtesy vans were not reliable and seldom available. Fortunately, the property was close to the bus route and metro station. We have never experienced such issues with customer service or cleanliness at any other Hilton property and were very disappointed with the unsatisfactory stay.

Let me start by i am Marketing Manager My job is Marketing and Travailing to attend Exhibitions in every where in the world. i always stay in 5 stars hotel and never in my life saw worst than this hotel i don't know from where to start

i am Arabic speaker and what i can tell you that all day the bar man on the pool is making fun of you and saying very bad things to you in arabic and then smile and then you smile back to him what happen with me. i was with my wife getting a couple of cola from the bar and i was on my phone so my wife she ordered for us she don't know arabic and then i heard he is saying to her very bad things and she don't understand and then i heard what he said and then i said to him excuse me what are you saying to her he replayed back to me in arabic and whats your problem and then i had to hang up my phone and said to him she is my wife and he said really i am sorry i didnt know and i said to him and even if you know why do you speak to people like this he say i am kidding with them i said you kid with people in them own language and you dont say to someone you dont know and you should only serve Here Is Your Cola BI##h he end up saying i am sorry i will not do this again dont say to the managers i am poor i am this

what ever i didn't want to Destroy my holiday as it was the only week in the year i get to travel with my wife.

and then come another story i booked the hotel direct by telephone i booked for 5 days and on the 6 day my flight was on 1:00 AM so i booked half day only but for this half day they made me change my room as my room was little special with the view and they put me in another room it was disgusting it was used and they didn't even bother them self to clean it and when i complained they said we are sorry it the only room available and then i said at least clean it and they said we will send some one and this some one never showed up. at 8 PM i got a telephone from the front disk telling me my time is up and i have to leave the room a said leave the room and go where they said you can sit on the pool i said why i paid for a half day they said until 8 pm is half day i said at least give me until 9 they say until 9 you will pay extra i said why didnt you say to me me when i was paying for the half day they said you didnt ask and it ended to a fight between me and a man named Ashraf Ramzy a very rude man and when i aksed him for his manager he said you can say to him what ever you want but you will leave the room now for me the money wasn't a problem my problem is how they are treating you and speaking is if they dont care where they are working i told him you are working in hilton this is a big name you should respect it and his answer was wonderful he say our general manager name is Clive Schreiber you can call him and say to him what you want i got very nervous and i felt that i rented a room in a cheap motel not hilton even though i am a hilton honors member i said to him you know what i am in my room and i will leave it at 9 and if you say any thing more i will call the police it seemed to me that they are the only ones who can help me. and then he replayed ok but you will pay extra a left without speaking more and when i went back to me room i looked to my watch it was 8:50 and then after that a man knoked on my room and he gave me a keycard he said this is until 9 o'clock i said i will not pay extra he said ok no problem. so what was the point of 45 minutes of fighting if it was easy like this. those was my problems

other problems which seems to me small is the pool they clean it one time in the day and the filters are not working all day like normal clean pools in 5 stars hotels so after 4 o'clock you can see the body creams floating along with hair and some papers in the pool i told them about the filters and why they don't open it they said we open it only at night i think they are thinking green they are trying to save power and making us sick

more the man who clean the room every day he come he clean but never he give new towels and never he will stop closing your air conditioner and leave the balcony doors open one night we were trying to rest little in front of the tv at night and we saw that there is a nice big lizard above us my wife she was very scared and the night ended up by chasing the lizard in our room .

food are more than bad we didnt eat in the hotel every day we go out and eat in neama bay nothing taste like it should

more all day people come to you try to sell to you something i feel like i am sleeping in the street not on the pool

A reservation was booked for an employee for a Hilton Property in the UK. This was booked through a phone call with a Hilton agent. The property selected was based on location in relation to London and Corporate Headquarters. The reservation for this property is 7 nights.

Corporate Headquarters was notified of the hotel property and they said that the hotel property was on a train line that was difficult to get to the office and would take an hour instead of 40 minuets.

A Hilton property was researched on the correct train line and with a similar rate and availability for the same dates.

Hilton customer service was contacted and you would think it was as simple as providing the new property and changing properties. I spoke with 3 different customer service reps because it was International booking (easy to book in the US and difficult to change an International booking). Apparently, the booking had the entire stay as the deposit. This amount is over $1000 for 7 nights. I have also submitted an email.

I travel on a weekly basis mostly across the US and have never been in this situation where a hotel property would not adjust the location. I would understand a night’s deposit for ransom. However, Hilton is happy to take an entire week stay of more than $1, 000 USD as a deposit. WOW! Seems criminal. All that I am asking is to move to another Hilton property still giving Hilton the business and income.

I am a Gold Hilton Honors member and have several conferences coming up that are located at Hilton properties for the rest of 2010. As you can imagine, I am not very interested at this point to stay at a Hilton property with this type of customer service.

A mistake was made, I have learned from this mistake and all I am asking is to move to another Hilton property that will provide their customer with quicker and easier access to corporate headquarters during the stay in England.

They will not budge. I have spent over an hour on this issue that should have been a 5 minute maximum phone conversation.

At this point, Hilton will not be getting business from either of my two businesses that are worldwide.

P.S. Did I mention that my last stay was in a Hilton Hotel in Puerto Rico at a Waldorf Astoria property. I got food poisoning at a restaurant located on the property. I went to the desk and as a Gold Honor member they just said, 'Ah, that is too bad'. They did not compensate me for any meals, discount on my stay. Nothing, nada. :( I am not going for 3 times a charm.

May 4-9 I paid for 5 rooms for 5 nights and asked that the this be reflected on my HHonors account. As of today, June 8, 2010 this is not reflected on my HHonors. I have sent two request that this be posted. I don't think I will be staying at any Hilton affiliated hotels in the future. I have rewards from other hotel chains that don't seem to have the problem of accumulating the points I earn.

I visited the Harrisburg Hilton for a one day business meeting on August 25, 2009 and the valet lost my key--a Toyota Prius key which is not a normal key, but an electronic key fob which is difficult and expensive ($350-500) to replace.

At the end of the day, I presented my paid receipt ($16) to the valet and was told to wait on the other side of the building, where my car would be returned to me. Long story short, after waiting over 30 minutes and inquiring several times at the valet stand, I was told that they could not find the key to my car and had to validate that it was a Toyota Prius that I had driven in that morning. I had my business colleagues drive me home that night and fell ill. I went to the dr. the next morning and had strep throat, so was in bed for a couple of days. When I contacted the hotel late on August 27th, I was asked when I could come get my car out of their garage--no apology at this point, but was told that once I presented a receipt for a replacement key, I would be reimbursed--no offer to reimburse for the $16 valet charge.

I contacted a local Toyota dealership who had to obtain the appropriate key fob from the Toyota manufacturer, which took several days. Once the dealership had the key, I had to bring in my spare key and car and wait at the dealership for 2 hours for the new key to be programmed. The cost for the key was $387.

After faxing a copy of the receipt and a "complaint" for the trouble I had been put through, I received a call from a gentleman named Mike Boyer (front office mgr) letting me know a check for the dealership charges would be ordered and mailed to me and then he said "we hope you come visit us again soon." I literally hung up out of frustration, but then later called back and apologized. I explained that I was extremely frustrated and shocked that the hotel had not even reimbursed the valet charge. Mike assured me the $16 would be included in the check mailed to me. When asked what else I would like, I stated I would like a night or two at the hotel for my time, which he immediately agreed to and specified that if I called him with a date in December, he would arrange it.

The next day I received a call from a gentleman named Phillip (another front office mgr) who told me again that I would be reimbursed for the key and the valet charge as had been promised the day before, and asked me "what else is it that you want?" I suggested a couple of nights as I did the previous day (just one night would be great!), but was actually told "I don't think having you come back for a couple of nights is appropriate". He specified that the hotel had already agreed to reimburse the key charge and that there was no obligation on their part to provide anything else to me and finished the conversation with "Have a nice day."

I had accidentally made an on-line reservation for the Hilton Hotels. A couple of weeks before my stay I checked my confirmation and noticed the error. I contacted Hilton Honors (who I made the reservation through) and was told to contact the advanced reservation number. They indicated that could not change the reservation even though I had contacted both Hotel Managers involved in the two stays and they said if reservations would "open the reservation" they would gladly make the change.
Again I was refused. I spoke to managers of managers to no avail. I submitted a complaint to the Better Business Bureau who tried multiple time to get a response from Hilton and had no luck either. I have submitted a complaint to the Governor of California (home office of Hilton) regarding the situation.

I have now been billed over $ 800.00

I had to take the time to send this letter to share with you my experience of staying at the Hilton on Kearny on Valentines Day.

Let me start by saying it was my first time at any Hilton, so my excitement was stomach fluttering; I put so much effort into planning this day and was very much excited about my first stay at the Hilton!

That morning I called ahead to get driving directions which Donna was very nice and helpful in transferring me to Concierge who gave me great directions leading straight to the Hilton with no problems at all.

Upon my arrival, Valet who generously offered to park my car as I proceeded to check in at the front desk approached me. Steven confirmed my reservation, which I paid in full at the time I reserved the room two days before on Hotwire, greeted me. He then inquired on the room of my choice; smoking or non-smoking asked for a credit card and left the counter to go to the back advising me he needed to check to see if he could get me a good room? Steven returned quite quickly advising me quite smugly he could not accept “that kind of card”, and I would have to have $250.00 cash deposit to check-in. At that, very moment I believe my heart stopped beating. I advised Steven that I was not aware of such a large deposit and nowhere in the confirmation did it specify that and I asked to speak with the Manager or Supervisor on duty.

Steven, without hesitating immediately said there was NOT anyone I could speak with that was Hotel policy. I asked him was he sure there was not a Front end Supervisor or Manager on duty or ANYONE I could speak with he said NO, gave me back my ID and said I could not check in.

Upset and almost in tears, I walked away and went back to my car to regroup. Here I was on Valentines Day trying to do something romantic and I had my Valentines flying in from Atlanta in 2 hours to meet me.

The only thing I could think of was to call the Hotel from my car. Once “Scott” answered, I immediately asked for a Manager or Supervisor on duty. Scott replied, “I am the supervisor on duty”. I was stunned. I had just walked outside not even 1 minute ago and told there was not a Supervisor there. Without telling Scott what has just happened I explained to him that I was unaware of such a large deposit, that the room was fully paid for. Scott too explained that Hotel policy was indeed $250 deposit for any damage, phone charges, and room service. I explained to him that I only needed room for romantic evening, no phone or room service was needed as I had just explained the same exact thing to Steven. Scott then asked me to hold for a moment, returned and said that I could check in and explained I could not use phone or order room service. I assured him that was fine.

I never left the front of the Hotel mind you. I nervously approached the front desk and greeted by Scott, who I remembered, was at the front desk when I initially attempted to check in three people down helping another guest, when I had just asked to speak with him a few minutes ago, and advised there was not one. I extended my hand to thank him and began to cry. I then told him what had just happened and that I felt like Steven was inconsiderate by blatantly lying and made me feel like he did not want me to stay there. Scott apologized immensely, stating that he indeed see me when I had just came in, heard a little of my conversation, but was UNAWARE that I had requested to talk to Manager or Supervisor. He said, “We are in the business of hospitality, and it is not our intent to make you feel uncomfortable or unwanted no matter what, and Stevens behavior by lying was unexcused.” He insisted on upgrading my room and asked if I needed anything else.

I did ask to leave a key for my guest that would be joining me later, Scott had me sign his name on my room receipt and told me, “Have a great stay!”

I’ll make the arrival of my date a short story, because I’m still 4 days later so very hurt, upset, and appalled at the treatment he received when he arrived, there was a problem with him getting the key, because they were harassing him about what had happened earlier 3 hours ago regarding the deposit. “OOOHHH MYY GOOOD”, I could not believe this. Eventually, after talking to Hannah he was able to join me.

Without a doubt, the pedestal that I had the Hilton on is crushed. I am not at all saying that I do not understand that there policies and procedures to be followed. However, when you blatantly LIE and make a customer feel like their business is not good enough, that is horrible customer service.

I will continue to ask myself why was Steven so abrupt and refused to let me talk to the Supervisor when he was right there standing three people away from him at the front desk.

I will continue to wonder why my guest was harassed after I thought the problem was resolved 3 hours after my check in.

The only answer I came up with is that I was African American.

I also assure you, I WILL NEVER AGAIN stay at any Hilton Hotel and make sure I tell everyone of my horrible and unexcused treatment I received from the Hospitality staff at your Hotel.

I thank GOD for Scott on my Valentines Day it ended up being beautiful, and Susan was very delightful the next morning as I checked out. However, there is an abundance of opportunity for etiquette training at the front desk.

checked into Hilton on S.Michigan Ave. Chicago, IL.60605. on 9-4-09 at 5:30 pm. Doorman did not watch my luggage on luggage cart. As a result band new HP computer bought on 9-2-09 still in box was stolen. when luggage came to room within 10 minutes computer was missing. when I questioned Doorman he told me he probably turned his back on my luggage. I asked him if he did that to every ones luggage he turned his back and faced the street. In the next two hours I went outside to smoke a cigarette several times to watch him only once for a second did he turn to look at other quests luggage. He could of cared less. If I thought the Hilton would not take care of my luggage I would of never left it with them. They should not hire people that are that irresponsible. Ruined my only day I had in Chicago. Could not sleep all night. very stressful! It is now [protected] days later). Still waiting to see if Hilton is going to pay for new computer I had to buy. And waiting to see if my identity has been stolen.

Hilton Hotels have a big name but the Hilton hotel in Las Vegas is not even close to average according to me. I was there during a festival and I was really set back when I experienced lack of customer service at Hilton's. The line at the check in counter was really long and there was hardly any staff members present there to handle that much of a crowd. The woman at the counter was very rude and did things very slowly. She, for a fact, was of no help whatsoever. The valet parking at this hotel is a huge flop. We had to park our cars and had no problems when the valet boy was not able to for almost an hour. The service later was not good either. We really regretted going there. When I called the customer service to complain regarding the disservice and I had to leave a message and I haven't got a response from them for over two months now which proves that they are not bothered about their customers. I will never choose to stay at this hotel again.

The Hilton Corporation is facilitating terrorism against the American people by facilitating an Islamic hate group to convene at it's conference center outside Chicago. The purpose of this group's meeting is to lay the groundwork by which they will kill our children. Thank you Hilton. We will remember your name on the occasion of the next 911.