Hisense USA
Reviews and Complaints

Disappointed.

I purchased a refrigerator Model #HRB171N6ABE on 05/25/2024.

I am very disappointed that I am already having issues with cooling on 07/08/2024. I have followed troubleshooting instructions perfectly and now nothing is coming on AT ALL. Due to extreme heat my groceries are spoiling rapidly. The phone numbers listed to reach customer service are not reliable whatsoever. Customer Service cannot be reached, and no one has made any effort to be helpful in this matter.

Purchased a Hisense 50-inch TV in February 2022. It completely stopped working by June 2022. Along with the TV, I had bought an extended warranty. When I contacted Hisense about the malfunction, I waited on hold for over 30 minutes. The representative arranged for a technician to visit for repairs and requested various documents, including a clear receipt, which they claimed was unreadable. They directed me to get a duplicate receipt from the retailer. After complying with all their requests, I was informed via email that no technicians were available in my area. They instructed me to ship the TV to their facility in California. I'm located far away. They received the TV, and on August 18, 2022, they called to inform me that they couldn't fix or replace the TV due to stock issues. They offered a refund, but the amount was insufficient to buy a comparable TV at its regular price. I asked for a receipt to purchase a different model, which they denied. The refund process would take 4 to 6 weeks. I doubt they would have been as patient if I delayed payment for that long. My experience with Hisense has been incredibly frustrating, ensuring I will never buy their products again.

It would have been NO STARS but they dont let you. I am disabled and had a care giver buy me a tv with one of my credit cards and the tv died after 5 months I called for warranty and they have said I need to send them the model/serial numbers, pictures of what the tv is doing ect ect OH and a copy of the receipt thats where the problem started , Im disabled I didnt buy it and cant find the receipt. Now I had just moved to *** 8months ago so I figured I would give them a copy of the closing papers . You would figure that would be good enough other manufacturers take that as a purchase date but NOT HISENSE on top of that while taking the pics that they wanted I noticed that the tv was manufactured in late 2020 and I bought it new in box from *** on a sale in June 2022.. now they can check shipping they can check my validation on moving they have all the info they need but because I cant find the receipt they refuse to help a disabled person out. Its absolutely disgusting. Before you say call the credit card company after I got settled I canceled all my cards I mean I live on disability so its not financially smart to have a ton of open credit cards and I cant remember which one I gave them to purchase the tv with mainly due to brain surgery.. how a company as big as Hisense is , to totally disregard a customer a disabled customer at that is unconscionable all of this info has been sent to them I even called all they say is no receipt no fix NEVER NEVER EVER BUY A HISENSE TV

My wife bought a 75 Class H651OG Series LED 4k UHD Smart TV on February 10, which worked well throughout the year. On April 3, 2022, the TV lost its picture. She had purchased it from Best Buy with a repair warranty covering any repairs. After a 4-week wait, Geek Squad visited for an appointment, but the technician offered no solution after a 5-minute check. He later informed us the TV was unrepairable, and I'd have to bear the cost, having owned the TV for just over a year. Repeated contact with Hisense yielded no resolution, as I was past the 12-month warranty. As a customer since 2011, I am disappointed and will not buy this brand again. It's unfair to receive a defective product from both the retailer and manufacturer without compensation. I was just over a month past the warranty when I ended up with a useless TV. Additionally, the technician mentioned that Hisense doesn't produce replacement parts for this model, rendering the paid service useless and suggesting Hisense sells products that may fail without recourse for the consumer.

Purchased a 75" inch in march from Best Buy. I never heard of the brand but I figured it was a steal for $750 dollars. Had a good experience with the tv until right before the holidays an automatic update failed and my tv would not work correctly. I called Hisense and they told me that I would have to get a flash drive and dowoad the update and apply manually. This did fix the problem, however I still felt this was an odd solution. Fast forward to this week and my wife was attempting to watch tv and the screen went blank. After attempting to fix the issue from provided method troubleshooting the tv would still not work.I contacted Hisense to open a ticket and the opened a work order pending I provided a receipt which i did. After two days I get a response saying im outside my warranty theres nothing i can do. Im not even two months past my expiration of my warranty. I understand that I had a one year warranty on my tv. This is a an issue with their tv i feel should have been addressed not side stepped this is known issue with this television if you dig deep into hundreds of customer complaints. Stand by your product if its a known issue. The Customer rep on the phone knew what the issue was right when i told her it was wrong. I have the vizio tv for 8 years and another *** for 12 years never any issue. Why do i have to go through this when a work order was opened no issue with what the service tech was going to do with the tv then Hisense backs off as soon as I provide proof of purchase?

After 11 months of use, my TV decided to call it quits. Upon calling Hisense I spoke with Shamrhi on the phone about issues I was having with my Hisense 55H8F S/N: 55GXXXXXX. After the TV became unresponsive. I shut the power off to it. Upon performing a factory reset the TV started flickering and producing lines making display impossible to see. Some dead pixels can be seen when the TV is on, but TV is flawless when it's off. Not a single scuff, scratch, dent or anything. I mentioned with Shamrhi the issue gets worse the longer the tv is left on, and has progressively worsened as I leave it on, whether to try and complete the setup or in today's case, to get the photos required for support to even agree to help me. I hate that it's like pulling teeth to get them to do anything for me. The first rep Shamrhi was kind but the second rep Venease was rather rude and outright blamed me for the defects in my TV. She said I damaged the TV from physical impact but as can be seen in my pictures the screen is flawless. I asked her to explain a bit more and she pretty much kept shutting me down without giving me an answer. I'm very disappointed as I loved my Hisense TV but don't know how I feel about being accused of purposefully breaking my own TV and then not even getting an explanation as to how that conclusion was reached.

Based on the way I've been treated by support over the phone the past couple of days, I am uncertain if Hisense will make it better. So I will most likely be filing a consumer complaint with the Illinois Attorney General and the FTC.

Worst customer service I have ever experienced. The picture on my tv went out and since it had been less than 6 months since I bought it I called Hisense since it was under warranty. They walked me through some tests and resets then decided to send replacement parts (to my house) and have a technician come and repair it. It took about a week for the parts to arrive and I had not heard from the technician at all so I called again. They said they would have a technician call me within *** hours. As time ticked on I called back a few days later after not hearing from anyone. They were not able to find a technician in my area, remember they had already sent parts to my house, before verifying that someone was available to fix it, so now I have to pay $50 deposit to get a replacement and I have to package up my old tv and send it back to them within 10 days or they will send me the packaging materials for me to send my broken tv to them for repair or replacement. I decided on the replacement since it had already been 2 weeks. However they couldnt just take my card information and get the ball rolling, nope I had to wait *** hours for someone to call and get my information. Unfortunately when she did call I was driving and unable to give her my card info and had to correct my address even though I had already given it to them. She set up a time to call me back in 45 min and she said she would. It has been almost 3 hrs I am still waiting. It has been nearly 3 weeks and there has been nothing but delays and circles and merry-go-rounds. I am a patient person but this is getting ridiculous.

Bought the last unit from a local store. There were two noticeable white spots on the screen as soon as it was set up. Waited until they were back in stock at the same store a couple of months later. Wanted to exchange, but passed the one month mark for returns. Thought I had sent them everything they wanted at the end of August. No callback for three weeks. Now, I am getting the runaround with their support, who claim they don't receive my emails, despite acknowledgments. Been hung up on multiple times. After two hours on the phone today, they claimed to have the information needed and promised the service department will contact me within two working days. I'm skeptical. They find every excuse not to fix or replace the item. They claimed the serial number, picture of the screen, and receipt picture were incorrect. They required a photo of the entire TV and a non-creased receipt, which is faded from being in my wallet. I had to move my 75" TV to photograph the serial number on the back. After reading other bad reviews, I expect to hear the same excuses. They asked me to email the information to three different addresses. It seems they make up procedures on the fly. I wish I could give negative stars for my experiences. Horrible, simply horrible.

I purchased a Hisense TV 58 inches a little over a year ago. This TV is barely used because it sits in a guest room and just recently it would not turn on and there is no audio. Unfortunately, this is not the only issue I've had with it. When it was working, the TV would glitch constantly and/or freeze. Often, I found myself having to tell my guests to watch TV in other rooms of my home. Now, the TV is not working at all but the red light by the power button is still on and will occasionally react to the command of the remote with a simple blink once or twice. It is extremely disappointing that my almost three hundred dollar TV will not turn on for absolutely no reason at all. This TV looks brand new and has never suffered any damages and has not been adjusted in any way. I contacted Hisense customer service and I was told to hold the reset button down for ten seconds and if that did not help then there was nothing else they could do for me because I was out of my warranty. I've been researching fixes and reviews for a week now on this product and it seems like the majority of the clientele that purchases a TV from this manufacturer has the same complaints around the same time, over a year of having their products. This is ridiculous. I was also instructed to get an outside repairer to fix my TV because nothing else can be done for their faulty software and products! So now I must spend more than the TV's cost to repair this fairly new TV. All my other TVs of different brands have lasted me more than a decade with no issues, I also bought another TV around the same time as my Hisense and no issues! I am very disappointed.

I purchased a TV that was working well until I noticed a little discoloring toward the bottom. I reached out to the company because it was still under warranty, thinking it was a good idea to get it fixed. They sent out the parts and a technician to repair the TV, but unfortunately, it didn't go well. The technician ended up breaking my TV screen! I had to send the issue in for review to see if I could get a replacement. It turned out the technician hadn't noted that he had broken my TV, so I had to file a complaint with the company and send in pictures. I was told I would receive a response within a few hours, but no response came, so I called them and was told the issue was never sent. Two more days passed with no update, so I called back and was informed that they were processing my paperwork and I should receive a replacement TV within a few business days once processed. Four days went by without any information, so I called again. I was then told that the TV was not in stock and I would be receiving a refund, which would take a couple of weeks to process. When I tried to get more information from the supervisor, he said he had other customers to assist and hung up on me. I'm still waiting for information about my refund as of 07/25/2022; the issue has been ongoing since 07/10/2022. I would not recommend this company for TVs or other appliances due to the absolutely horrible customer service I have received. I don't know how they are still operating with such terrible service. Save yourself the stress and choose a better appliances company!

gave this *** 1 star which is not worthy of it. purchased a 43 hisense roku tv from *** jan 2021...around 1st in dec as watching evening news the TV's leg stand/peg *** up into the air..the tv falls on the floor causing the screen to be broken ..it spread across the whole screen side to side. I emailed the *** sent receipt of purchase, pictures of the broken leg ped and tv screen. they asked for more pictures and I did so. they finally get back to me and tell me the peg got broken from some kind of movement and it broke due to the tv falling? excuse me? did they suggest I am not being truthful and lieing? I let them know my thoughts on the assumption of this. the leg peg obviously was deflected or else it would not have snapped and broke in causing the tv to fall and causing the screen to beme damaged! I saw heard and saw it snap...i am not a liar. .and these people are suggesting that i am. they refuse to honor the manufactures warranty or even replace the tv with a refurbished one or a cheaper one..they advised to take the tv to a repair shop ...the unit is not reparable? therefore i am out of roughly $ 238 and have nothing to show for what their mpany was paid for...they are not reliable in honoring the warranty on these tv sets and very unoperative in even trying to give customer satisfaction to its nsumers! DONT WASTE YOUR HARD EARNED MONEY ON THEIR PRODUCTS ITS NOT WORTH IT. A COMPANY THAT REFUSES TO HONOR ITS OWN MANUFARES WARRATY IS NOT AN HOMEST BUSSINESS ..NO CONCERN OF THE CONSUMER AT ALL BUT ONLY FOR THEIR PROFITS! BETTER OFF SPENDING YOUR MONEY ON A PRODUCT FROM A MORE RELIABLE TRUST WO RT THY ESTABLISHMENT !

Rec'd a HiSense TV as a Christmas gift 12. Had intermittent issues with being unable to turn on the set until finally I was unable to turn it on at all. This was less than two months after opening the box (manufacture date 10/18). Called HiSense, gave all info and was told parts would arrive, followed by a technician to install the parts. Four days later, I rec'd a phone call stating that they (HiSense) were unable to find a technician in my area. They then said that in order for me to have my set replaced, I had to provide them with a credit card number so they could place a $50 hold on my card, package the broken TV and send it back. They would in turn send me a new set. I declined this, stating I was not comfortable providing a credit card #, nor did I feel I should be tasked with having to take a 42" TV set to the local UPS office for return. They then offered to repair my set, but only after I returned and they rec'd the broken TV.

Not sure why I as the customer is being burdened to return a TV that I've owned for two months and used for less. If technicians are not available in this area, then perhaps HiSense needs to address this issue or the stores that carry this product should be available to make returns on behalf of HiSense. I have asked to speak with a supervisor to explore further options and while the representative did agree to have a supervisor phone me within 48 hours, he was quite clear that I had only the two options he statedreturn the TV for repairs or provide a credit card#, return the broken TV and receive a new one. Neither of these solutions are satisfactory to me especially considering I have little faith that a repaired or new set will perform any better than the current one.

I purchased my Hisense Refrigerator Model# HRT180N6ABD from Lowes on July 14, 2022, at that time i was told to wait 24 hours before use. Refrigerator still seem warm but thought it would get colder after a couple days. But after returning home from vacation i noticed the refrigerator was still warm and my food was spoiled. I called *** who gave me the number to Hisense customer services. On August 17, I called and receive no reply, then called again and spoke with Customer rep. who made an incident #***. Was told i would receive a call within 24 hours. I never received a call back, so i called again and spoke with another customer service rep. and was asked for proof of purchase which was Emailed same day. After waiting and no reply, on August 20,2022 i called again I was told they never received the proof of purchase and didn't an incident # on file, i then resent the proof of purchase and was advised to ask my neighbor if I could store my food at their house. Since i don't know my neighbors why would i ask them to store my food, which was crazy. On August 26, 2022, called again was issued another incident # H2140224, was told a technician would give me a call. After not hearing from technician i called Hisense back and was giving name of the company Living Water Appliance Repair and number to call. When called they did not have any information from Hisense at that time, he would have to call Hisense and call me back. Couple days later called Living Water Appliance Repair again, technician stated i would be called back to set up an appointment. Technician finally came out on September 12, 2022, i was told it's leaking, and he would not able fix, to call Hisense and see if they could find a certified technician in the area or if not, the refrigerator needs to be replaced. At this point I'm completely done and need a replacement or a refund.

I purchased a 75inch tv from Hisense. Not even a month after and the back light went out. I called Hisense regarding my warranty that was still valid because its valid for 1 year. I told them my issue they suggested a technician come out and repair it. The process before sending a tech out was that I had to prove model # and serial # of tv, along with a proof of purchase that shows date, price and item. I provided those things after a few obstacles. After I provided those things they approved the tech to come out and repair my tv. Tech came out, and came to the conclusion the tv was not able to get repaired because the back lights had a malfunction. So he scrapped the tv and Xd it out, and that required him to put engraved Xs on my tv screen. I was then told that a Hisense representative would give me a call regarding sending me out another tv. I received a call 2 days after. The representative then requested proof of purchase again claiming the proof of purchase that I sent prior wasnt enough, EVEN though someone approved it prior to sending a tech out. After calling and going back and forth I spoke with a manager and they assured me that my tv will be replaced, they just checking a warehouse to see if they have that same model in stock. I then called days later regarding my tv and again they keep talking about verifying purchase I then explained that I have done that already Im well pass that stage because you guys dont send techs out unless that step was done and explained that I was told by a manager that a tv was going to be shipped. Now Im at a back and forth regarding my tv being replaced. *** was horrible and I kept being put on hold for 30 mins at a time. A lot of representatives seems to not know enough regarding this process as I was told multiple different things that I later found out weee false based off my own research. I will be seeking a civil suite regarding this matter.

I purchased a Sharp roku smart tv, 58 inch 4k uhd from walmart late october/early november. four days ago (less than a year old) my tv suddenly stopped working. it would not power on, and the led light stayed on, and blinked every few seconds. Of course after trying numerous troubleshooting steps, I had no choice but to call Hisense, who owns the Sharp brand. all three of the customer service staff members i spoke to were rude and very unhelpful. I was not able to retrieve my copy of the reciept from the Walmart where i purchased the tv (They couldnt find it in their system) and as such, Hisense told me that there was nothing they could do for me. after asking to speak with a supervisor, I was placed on hold, and then told there were none available to help me, and that I would get a call back. after about a day, I recieved an email saying that they had opened a work order, and that a technician was being dispatched to come fix my tv. I decided to call back, as I had not discussed a time with anyone for when they should come, and found out that that is an automated email sent out, and that no one would be coming to help me. the supervisor i finally spoke to told me that in instances where there is no receipt, they go based off of the manufacturer date, and add 6 months to that date. unfortunately for me, even though my purchase was less that a year ago, my specific tv was manufactured November, 2 months passed their "grace period". Overall the tv was poorly built, and their support staff was very unhelpful. I wasted my hard earned money on a poorly constructed product (A television should last for more than 10 months) and unfortunately supported a bad company. needless to say, I will never be purchasing a Sharp/Hisense product again, or any other product that is owned by this company. I highly suggest that, if you are looking to purchase a new TV, go with a better, more respected brand. My new television is a Samsung 4k smart tv, and comes with a 3 year warranty. this to me shows that the product is built to last, and the company stands behind their products.

A company that is faking the customer service support and focus as they try to gain market share in the U.S. Our experience: Model #HBM17158SS was all out of stock at most Lowes stores in area, but one was on floor at closest Lowes. After viewing, we were told one had just come in last night, and we bought it. Outer box looked perfect. Lowes employees were excellent with inspection of box and loading (they were backed up 5 days on delivery and our refrigerator was down-n-out). We uncovered perfect box/packaging when we got it home, and discovered left side of frig had cosmetic light dents/scratches (mentioned in other reviews). No problem for us as we had cabinets on left side and damage was cosmetic only. Moved frig up and into elevated post-firm house/kichen area very carefully and through great effort. Let it sit for 24 hrs., then energized for 4 hrs. and placed food inside. When sliding in crisper drawer, noticed sides of drawer warped inwards and therefore would not sit in carrier assembly correctly. Called Hisense customer service to kindly request replacement crisper drawer and let them know about side protection in shipping not being quite adequate (for future quality control people and help with future customers), but repeated again that it was no problem for us. We also sent requested pictures. We were informed days later that their evaluation team had determined we had two choices: our frig must be returned to store for replacement or forfeit warranty! (Original request for new crisper drawer was not even an issue for them.) I, being mechanical engineer and knowing that new refrigerator had condenser coil location under sheet metal sides of frig, explained that minor dents/scratches on left were not deep enough to cause any damage to these coils, and again, we were fine with the left side cosmetic scratches. Evaluation team would not relent. We wrote Hisense management and now it's been over two months with no response. Frig works great. Hisense may well respond to this review with the usual 2020's dogmatic response, but in no way do they currently care about their customer service effort in refrigerators and anyone trying to be helpful.

I purchased the original television in May of 2022.

Then about 10 months later, I come home with the screen leaning forward away from the base of television. I called Hisense because I bought an extended warranty to find out that was not covered. After many calls they agreed to replace the television and now after another 6 months the screen has come away from the base. This problem has been very upsetting and a big inconvenience for my guest in my home.

Hisense pushes an update to the TV that must be installed. Once installed, the TV stops working correctly and is unusable. No text appears so I can't select anything or even know what volume it's at. Images are the wrong color or just not there. Animations flicker, UHD forces the TV to restart. It's absurd. I've done every reset, flash, manual firmware update they told me to. The TV works fine once it's factory reset but after a few minutes Hisense pushes the update and it must be installed.

I contacted Hisense and was asked to send pictures of the problems by text, which I did. After 2 weeks of no response, I called again. I was told, again, that the issue would be elevated and I would be called back.

Almost a week later and still have not heard from Hisense and still have a TV that doesn't work.

I was watching TV on Sunday, 06/12/22 and my 65-inch model LC-65Q7300U changed to a black screen with the Sharp logo flashing for a second then back to black. The red light is solid except when the Sharp Roku logo flashes the red light flashes for a split second. I unplugged then plugged back in, no resolution. I pressed the reset button, no resolution. I tested the power cord and it is fine. I tried the information on the internet that stated to press home five times, up once, rewind twice, fast forward twice on the remote with no resolution. I have only had my TV for 3 years. This is a known issue on the internet, on the complaintsboard.com site and when I contacted customer support at Sharp and spoke with three different representatives. The first representative said that she has heard of this issue as well. I requested to speak with a supervisor then a manager because your company does not stand by your product. I got the canned response that it is out of warranty. I don't care if it is out of warranty, Hisense needs to stand by their product and fix or replace my TV. I told the Hisense manager to send me an email of why they are not going to pay to have my TV fixed or replaced. I got a canned email that stated "Thank you for contacting Sharp Customer Support. Regrettably, your TV is out of warranty and as such we are unable to complete any repairs. Please bear in mind that your television came with a one (1) year warranty starting from your date of purchase. We suggest contacting a local technician or electronic store for repairs. If you had purchased an extended warranty with your place of purchase, you may speak with them regarding your extended warranty. We apologize for any inconvenience this may have caused. Your incident number is H777652." They apologize but yet did nothing to resolve this known issue. Your company should be ashamed of yourselves! It is disgusting that you do not stand by your products!

Hisense is a scam company with inferior products and even worse customer service. They flat out lie and use deceptive practices to avoid taking responsibility for their products. I have been dealing with a warranty issue for over a month! They refuse to email or call you back and constantly close cases saying "failed contact" I have the email chains showing it is them who don't reply to me! I have had to create over 8 different cases sending in the same information only to be asked to do it all over again every time. From the very first time I spoke to them over a month ago , i informed them that i need an expedited resolution because of my military status. I am being deployed overseas after thanksgiving. 4 days ago I was a able to finally speak to a tier 2 support agent who agreed with what I said and offered me the option of paying a deposit and they would send me a replacement because she couldn't get a tech out in time. The deposit would be refunded if the defective unit was returned within 10 days. She said wait 48 hours and I would get a call to make the deposit. *** create yet another case and say they are trying to get a text sent out. Disregarding the previous agreement. I said we had already agreed on the deposit and exchange. He said that's not in the warranty. Which is a lie. Then refused to let me speak to tier 2 support he basically admitted they wont call back. The agent said they would escalate it for a call back. That night I get an email they had scheduled a tech on a date in which I had been telling them for months I would not be here. I am being DEPLOYED! That is the definition of deceptive practices. They had over a month to send a tech out when I would be there and waited until they knew I would be out of the country so they can avoid honoring the warranty. I will be filing a case with consumer affairs/*** with voicemails they sent lying. incident number H2260657

I contacted Best Buy about my 70 inch Hisense tv. I purchased a 5 year warranty, but is only showing my warranty is good till year 26. TV purchased in Nov, 4th, 21. Took two weeks for tech to come out as they told me no one was available. Also had the parts shipped directly to me. Tech came out on the 28th and changed everything out, we set everything up again, and he seen himself that the tv was still messing up and blotching, and causing discoloration and broken pixels. He even let me know he was sending the pics and video right over to Hisense to get the situation properly taken care of, and to call him or text with any more problems, that I should hear back from Hisense by Monday with a solution on getting a replacement or refund. I texted him pics and video of the tv messing up even more, freezing, going completely green, and not even turning on any longer. No reply. Contact Hisense Monday, Oct 31st,22 with all the videos and pics of proof, absolutely no reply. I called into today 2nd to Hisense and agent said it had been escalated and Id receive an answer today by email or phone, and asked for techs info and phone number and knew he came out and did the repairs, and knew I reached out to him. I have not received a phone call nor email from Hisense with a solution to this problem. Before they were answering emails diligently. Now nothing. I feel as if they are not answering on purpose as to wait till tv is out of warranty to not refund the tv and their warranty states as the tv is clearly still not in working condition and they have proof even from the tech, the same day after completing the repair. The defects with the tv have been recorded multiple times and should be taken care within warranty period. Delaying taking care of this only shows what type of company this is, and should be highly illegal to not take care of a product that has defects during warranty period noted multiple times, waiting till warranty is up, and using it as an exscuse. Terrible.

On or around January 20th I purchased a Hisense *** IT overheated and Hisense deemed it a fire hazard over the phone and warrantied it. Now I get the replacement after dyas and days of talks meanwhile what they say is a fire hazard is still in my apt ultimately would void my renters insurance while I knowingly have a Fire hazard in my apt.Getting through the quagmire that is Hisense Warranty process faced with the threat that if my *** gets damaged by *** or *** I lose the warranty and the *** The new replacement has a broken functioanlity setting that makes all content shrunk and stretched on my , Calling tech support either ended in Hisense using the worng user manual to "correct the Problem" or multiple different settings that My viewing area is set easily through there options of Direct, Auto, Normal, Panorama and wide. After weeks of back and forth gettign vague instruction or worng instructruction *** always goes to "wide setting" leaving the *** in many cases unwatchable. Hisense in there eagerness to send me tech support 1 said it is fixable in the setting in Picture Options, However every time they tell me out to do it their instructions are always incorrect or do not work as intended. I have email support proving the ineptitude. Hisense refuses to understand what I have been saying all along the *** is set to Wide and it is greyed out meaning it is not accessible to any change Like Hisense says it is. *** Hulu, Amazon *** ESPN, and inputs Amazon Firestick and XBOX ALL inputs and all channels stream with an *** inch vertical field of viewing area from a 55 in *** Hisense in another incorrect statement has said *** settings are controlled by services and I need to call these providers to fix it. Most of them laughed, but the ones serious stated "we can not control your *** settings" after the call. I replied to Hisense and they provided me another incorrect route to settings that do not exist. Wide is greyed out view size is resricted.

On January 17th 2022, I bought a Hisense stainless steel French door refrigerator from a local store. Almost 5 months later, the unit completely failed. We had an extended warranty and were within the manufacturer's one-year warranty period, so we contacted the manufacturer. We reached them once, and an employee promised a manager would call back within 24 hours to schedule a repair, but that never happened. I was told to email our receipt to arrange a service order, but the provided email address didn't work. For a week, I've tried contacting them by phone, email, text, and through the store, but to no avail. We've not only spent thousands on the fridge, but also lost over $1,000 in food. It's been a week with no fridge, and no progress with Hisense. The manager never called back. This situation is dire, especially with a small child at home needing fresh food and cold drinks in the summer heat. Warranty providers said a fridge is not essential unless for storing medication, which is not our case. This experience has been incredibly frustrating.

My Hisense TV model 75H8G stopped working on Fri. 12/3. I called Hisense Customer Support at 9am Sat. 12/4 and they created a Case # H1809645 and said I would receive an email from there Tier II Tech.within 24 to 48hrs with a firmware update to and fixed the issue. I received an email right after the call with the case number and a link where I could track the status. I never received another email Sat.. On Sun. 12/5, I checked the status and found that Case # H1809645 had been VOID out and canceled by the Tier II Tech.. I called again Sun, 12/5 to ask why the case had been voided and that i had not received any emails from a technician or from Hisense. The agent said that it was void because the agent on Sat. never entered in the notes field what my problem was. The agent Sun. entered what my problem was and then I asked to speak to a supervisor. One was not available so one would call me back Sun. the agent said. I never received a call from a Supervisor. On Mon. 12/6, I checked the status and it was still void for the case H1809645. I called and got another agent Mon. and they said that the agent Sun. should have opened a new case number when she added the notes and she didn't, so nothing was being done. The agent opened a new Case # H1811475 on Mon.. I then received email to track the case status. 2 hr later that Case # H1811475 was VOID like the first one. I called again, and spoke to a Supervisor about the case being voided and she guaranteed me I would receive and email with a firmware update that day. No email ever received . I call again Tues. 12/7, and they said that they have 48 hrs to send the email. No email after 48 hrs. I called Wed. 12/8 and the agent looks into why no email. Her reply back to me was the Tier II who voided the case #, thought they had sent an email with the firmware. She gave him the case number again and they are suppose to send it. No email yet. I asked for a Supervisor and waited *** No email.

This was the absolute worst experience I have ever had with a company. I'll start with the *** I was filing a warranty claim on was only 6 months old. We called Hisense on March 19th in regards to our *** that just stopped working out of nowhere. They assisted us with troubleshooting the tv and then determined a technician would need to come out and service the tv. It took two weeks for someone yo finally *** the tv only to tell us it was unable to be repaired and he would notify the company within 1-2 days. It took him 4 days and only reported it to them because we called to see what was taking so long. He informed us that it would be our responsibility to discard the broken . While waiting for him to submit the report I call Hisense again. Ask them the process and what is taking so long. . In the conversation the representative told me that I would need to be sure that I have the old *** to return when the new *** is delivered. WHAT! The guy just told me to throw it away. Thankfully I didn't have access to a truck to throw it away or that would have voided my warranty and I would be required to pay for the replacement. So here we are today. *** says *** will be delivered between 8 am and 12 pm. It 7pm and they just showed up. Not only did they not mount and I stall my *** with their "white glove service " as I was told but they didn't take the old . Said they didn't have orders to do so. So now I have to find someone to hang my *** and play phone tag tomorrow yo figure out what to do with the old . I already took time from work today waiting on the . I hope they don't expect me to take another day off for them to pick up a *** they should have taken today. This whole experience has been horrible. From the *** going out 6 months after purchase, the tech giving me wrong information that could have cost me alot of money. And a wasted day waiting for a *** to come. If they would have said they are coming at 7pm I could have gone to work. Upset!

The freezer on my Hisense refrigerator stopped working. Emailed *** w/ pictures attached to email on 10/13. Incident #H2244171. Spoke with ***. Technician came out 10/25. Ordered a new mother board. Hisense denied that part, for whatever reason. I have wife and 3 year old child I Need to feed. 11/11 my refrigerator and freezer went down. *** is 66F. I had to throw out veggies, meat, milk, eggs, etc., because my food thawed out and spoiled. Technician came out 11/17. Informed me it's a compressor failure. At this point, we have not had a refrigerator or freezer for 12 days. Contacted Hisense multiple times to receive any information about a refrigerator replacement. They told me they were waiting for the technician to submit a request, and that it takes *** hours for the ticket to be processed. I called 11/18. "Ticket not available yet." Called 11/19 Ticket #***. Now it has been 14 days without a refrigerator unit. Spoke with ***. She hung up on me after 12 minutes of talking with her. Called back. Spoke with *** She was able to transfer me to a supervisor. Spoke with ***, the supervisor. She told she was going to send an urgent email to the Tech Support and they'll receive it by Monday 11/21. Then that will make it 16 days BEFORE Hisense makes a decision on whether or not if they're going to send someone to service my unit or not. And once they make a decision, then it'll take a day or 2 for someone to come out to service it. Thanksgiving is 11/24. No technician is going to come out on a holiday to make a service repair. Then it's black Friday. Then the weekend. Then that I'll make it 3 and a 1/2 weeks without a refrigerator unit. Hisense are not work with me. They keep wanting me to wait 2-3 days before I can get an answer. I need a refrigerator. I have a 3 year old and my wife. I need help. I need answers. I REALLY need a refrigerator! That's all I want. $1,300 and I can not even put food inside it.

Have ordered 3 of their TV's via Amazon. on 10.5 had a 55U7G delivered and it had major issues with clarity and color. I had this returned and decided to upgrade as Amazon gave me a deal to do so. On 10.22 the 55U8G was delivered and it would not power on, the screen would flicker and then died. Again I returned it. On 10.27 the last one was delivered and it was as if the screen was a rainbow. I spoke to Amazon and they suggested I deal directly with Hisense to avoid another bad TV coming. Which I did. Their response was that it was damaged and they would not do anything. There was not a mark on the box, the inside packaging was completely intact. which would indicate that there was no damage. I complied with their request to take pictures of all corners of the tv, which are completely undamaged, and the TV as a whole. Again no visible damage at all. I also sent them a picture of the screen, which is obviously showing a major issue. The person's email claimed they do not warranty physical damage. This was not damaged due to being dropped or abused, it obviously was placed in the carton in this condition. I am Director of Logistics for our manufacturing division and know these things happen. We warranty all of these claims, apparently they do not. I have attached photos of damage and serial number as they requested to validate my information. It would mean nothing for them to honor this claim, it would mean a lot for us to be able to have it replaced for my nephew. He is staying with us while his Dad is deployed and we were trying to surprise him with the TV for his room. Obviously, that did not work. The declaration of not covering damage would be validated if there were any signs of that being the case however the pictures clearly show it was free of exterior damage. Their claim that it could be internal and not be seen is possibly true, but that should also hold true for my claim that is what happened PRIOR to packaging it for shipment. All we want is a working TV

Hello, my name is redacted. I purchased the Hisense TV on June 12. I also paid for full Insurance through Geico at the time of purchase in store at a retail location. My television completely shut off and stopped working within six months. The insurance we purchased fully covers the TV for 4 years but being that it has been less than a year it is still covered by the manufacturer, which in this case is Hisense. It has been months without us having a working television. After well over two months of back-and-forth calling and being put on hold and given the run around and submitting pictures of the TV, along with my receipt and proof of insurance with this transaction number, Hisense sent me a verification text an email letting me know that they had received the information that I sent and was satisfied, therefore they were sending out a technician to repair our television. The technician came to my home on January 17th. He could not fix the issues. I was told that it was internal and something that they do not correct but that they would be sending me a brand new television in its place. He proceeded to disable the TV and its serial number with a box cutter. (Which I recorded) I was told that someone will be contacting me within 48 hours. Someone from Hisense did contact me and told me that the TV was in fact out of stock and that they would be providing me with a full refund within 4 to 7 business days. It has been weeks and we have not heard anything from them or received the check, so today I called to try to figure out what is going on today Feb 8th. I was told that I did not provide a receipt. I explained that I did in fact provide a receipt and that I have a confirmation email and text message here that I can provide. She placed me on hold. Verified that I was in fact telling the truth but came back with an attitude and no apology saying well, we have 4 to 7 business weeks to send you the check. Please help me this is outrageous and unheard of.

I purchased a XCLASS Hisense UHD 4k A6 Series 43" tv on July 14th 2022 &, was delivered to me july 16th. I got the *** & plugged it up and there was a color leak spot and i didn't make a big deal about it. I was a little disappointed about it i went on to connect to *** connected. Then it disconnected & i had to re-put the wifi info in & it kept on connecting & disconnecting back & forth. I called The Hisense Number in the manual ***) And i spoke with a rude Representative man that had a nasty attitude . I told them the internet problem is with the tv & that it wasn't my internet because all my other electronics connects perfectly & the wifi box is in range. They gave me a case/Ticket number ( H2124329) & had *** from *** Phone: *** fax:***) come out & look at the tv. *** had me connect the wifi to the *** would not connect. He tried to get it to work but, it took a long time to connect then it just keep popping up on the screen to call the manufacturer & that is was An error several times. *** the back of the tv off and changed the mother board & that still didn't work & he switched it & put mine back in. *** Called Hisense they told him to do a panel destroy & recommended That i let him do a panel destroy . i was unsure about it but he said if he did that that they would send me a *** or give a check. He Put 3 big X's across my tv screen class with a power drill & said they would call me 2-3 *** Never called me back. I have been calling them and the representatives keep saying they haven't reviewed the case or pictures *** provided to them yet. The last representative is trying to get *** to come to my house to do a panel destroy again that he already did. Now i can't reach anybody no answer. My Tv has been damaged By *** because hisense told him to & now i don't have one . i want a replacement tv the same size or a check.

Bought a new Hisense TV less than a year ago, it went out within less than a year and I can't get my issue resolved through the company Warranty. TV I purchased less than a year ago has gone out as of Thursday. I called the company that day, they were closed so I called again on Friday morning March 12. First, I was told to submit proof of purchase date, I did that and included the order number but did not include the order date only the date it was delivered to my home directly from the store. I was told they needed the complete purchase date so I pulled up the and sent another updated version to include the order date for the purchase of the TV ordered on April 4, and delivered on April 9. From the content of the conversation my first problem arises as it seems my warranty is going to cover beginning the date of order and not the date it arrived at my home which doesn't seem should be the cased. Secondly, I have been just put off for now 4 days with no hint of resolve. Keep getting told it will be 24 to 48 hours before anyone will get back to "schedule" service. More delays. I sit with an inoperable television in my home that is supposed to be new and am inconvenienced rather than provided a resolution for my TV replacement or repair. I would prefer a replacement because this is supposed to be a new TV which I would say has no business going out within less than a year. My order number dated April 4,2020 is #XXXXXXX-XXXXXX. The company seems to purposely be delaying the process. I read the reviews after the fact and this seems to be a common pattern in addition to the company seemingly hoping we don't have any receipt showing date of purchase so they don't have to honor their own warranty. I strongly feel they are a company seeking to take advantage of consumers and should not be allowed to be able to do business with these unscrupulous. I personally feel they should have sent someone today and then issued me a refund so I can purchase my replacement. I really don't want another Hisense Television as I don't want to have to do business with these people again.

55" Hisense TV. Numerous issues with the picture quality. Over saturated reds, yellow/brown hue, picture blacking out. Repair man didn't fix properly. The problems with the TV began on 01/01. My first official complaint process with Hisense was on 10/17 The TV was purchased on 12/27. The TV model number is *** The amount paid for the TV was $318.86. Payment method was debit card. Hisense claim numbers are as follows; HXXXXXXX case number for first phone call; HXXXXXXX case number for second call. I was not given a third case number when I called on December 16th at 5:25 p.m. or on other numerous calls. There is too much yellow or red in the picture. Depending on what I watch it can be overly saturated. There is a yellowish brown color on anything I watch even when the picture setting is on cool. There is a shadow on the left side of the picture. The software from Roku has been updated. The picture will black out or colors will become cartoonish. The picture will display inverted colors. I have done numerous "factory resets" and the problem is not fixed. Hisense sent out a repairman to replace a part on the TV. The TV was not fixed after the repairman came out. The repairman did not calibrate the picture. He did not use a computer or any electronic device to fix the picture or check picture software. He installed a part and played with the picture settings through the remote control. I told the repair man that is the same thing I have done for months. The picture settings in the TV do not fix the problem. He turned the color down to 20 and everything was washed out and grey except the reds. When I complained he didn't fix it. I kept calling Hisense and their response was usually to tell me to do a factory reset and call back if it doesn't work. I feel they were just stringing me along until the warranty ran out. Had they fixed it properly on the numerous times I contacted them my TV would be functioning properly. My TV is just over a year old and should be working properly. My last call with them was 12/16 at 3:58 p.m. & 5:25 p.m. My last email to them was 12/26

Purchased new television 02/19 warranty claim denied 6/18 I purchased a flagship Hisense television 2/19 from my local best buy. I noticed the packaging didn't match the tvs in the stack and apparently it was a left over from the previous year. I made sure to check the Hisense website before buying to verify the warranty period started from purchase date and not manufacture date which it does. For 3 months the television is working well and on the 4th month lines begin to appear at the bottom of the screen. I immediately reached out to Hisense and while speaking to a rep they continued to treat me like I was lying and trying to confuse me. I accidentally told a rep it was a display model by accident even though it wasn't and the receipt clearly does not say open box as all best buy display televisions would. They continue to move forward with my claim asking for multiple photos even though I sent them countless times, 15 the last time I checked and every day I would have to call to make sure they were received since somehow hisense has the only email server in the country that loses emails despite sending a confirmation email immediately after I sent my emails. Regardless I reach back out to Hisense today (6/18) because I notice my status on their warranty page has been changed to voided. Upon calling in the rep first tells me that clearance tvs aren't covered, which I ask him to provide me the wording that says that in the warranty card which he cant. Then tells me that I should contact best buy, basically telling me they will not cover my television. I press again to find out why and I'm told it's because I mistakenly said the tv was a display model. (Earlier that week I purchased a display model LG OLED and I was confused on which tv was open box, and guess what, the OLED tv receipt says "OPEN BOX" the hisense does not.) Hisense is clearly not wanting to stand behind what is essentially a 3 month old television and is trying to push the burden of the warranty on to the retailer. I don't even want a replacement, I just want the television I paid for to be fixed, I'm not trying to be hard to get along with, but this is clearly a warranty issue.

I purchased a refrigerator on July 13. It has had to have repairs on a couple different issues and still is not working on the second issue. On July 13 I bought a Hisense Refrigerator brand new at Lowes and paid $1084.75 for it with my husbands Capital One credit card . Shorty after I bought it (the first week), it thawed all of my food out. I though it was something I did until it happened 3 more times. I called Lowes to see if I could return it and it was past the 90 day return policy. I called Hisense since it is still under manufactured warranty. They sent a repair company to fixed that problem. The repair company had a part with them like they already knew what was not working with it and it hasn't thawed out my food since the part was replaced. No more than 2 weeks later the ice maker stopped working. They sent the repair company back out to replace a part and it still did not fix the ice maker. On January 21 I called to let them know the repair did not fix the problem and I asked to speak with a supervisor or manager. They said that I would receive a call from a supervisor or manager with in 24 to 48 hours and I still haven't received a call. I have been on the phone with different people each time I call and have to explain my issue each time. I called on February 2 and they said they scheduled the repair company to come out on February 11. The company did not show up to do the repairs. I called Hisense yet again to let them know the repair company did not show and again asked to speak with a manager or supervisor but keep getting the run around on that. I have been without a properly working refrigerator since I purchased it in July. That is way to long! I have spent to much time off of work for the repairs and spent to much time on the phone trying to get my refrigerator repaired and working like a brand new refrigerator should. I feel like this refrigerator has cost me so much money! Not to mention the cost of replacing all of my food 4 different times. I feel as if I have purchased a ROTTEN LEMON! The Refrigerator model is HQDXXXXXSV with a serial # of EXXXXXXXXXXXXX. My repair order # is HXXXXXXX. I have attached the receipt that was emailed to me from Lowes.

Refridgerator fail. Multiple calls with no resolve to issue in timely fashiin and poor follow up. Unacceptable customer service. Purchased a Hisense refridgerator 4/4 model # HQDXXXXXSV serial # EXXXXXXXXXXXXX; Cost $949.05 through *** in Littleton, NH XXX-XXX-XXXX for a vacation home in Jefferson, NH. Purchased extended 5 yr warranty $154.97. *** transaction #XXXXX, store #2321, salesman XXXXXXX. We were assured if the refridgerator failed that the warranty would cover service, food spoilage and rental. 2 months after purchase the refridgerator portion began making a loud noise on and off. We are building a home at this location and go back and forth to Massachusetts 3 1/2 hours away for work. In July we notice out food not being cold and continued noise. 7/31 called *** in Littleton who stated we were beyond store return date and need to go through Hisense manufacturer warranty which is 2 yrs prior to the *** extended warranty kicking in. (Never disclosed at time of purchase). I called Hisense Usa 7/31 to report issue. They recorded and stated someone would call in 24-48hrs to call me back and gave me a case # HXXXXXXX and asked me to send a copy of my receipt to Service @hisense-usa.com which I did on 8/1. I then rec'd an email 8/3 to send a video of the problem. We did not return to the home until 8/11 at which time I was able to capture a video with recording of the noise to ***@hisense-usa.com. Following this the unit totally failed with a F2 code and stopped making noise and was not cooling at all.I called *** in LIttleton- Ren assistant manager on 8/12 who initiated a call to Hisense where they escalated my case to Level 2 for service. I was provided with forms for food replacement and rental program through the *** ext warranty. However, this requires a service provider to provide a document on letterhead stating the unit is not cooling. After multiple calls to Hisense and having to wait 24-48 hours for return calls I asked to speak to a supervisor who escalated by case to corporate.New case #H I have been in contact with them every day through 8/20 of which I am told there is no service provider in my area. I have asked for a refund so I may purchase another unit. I do not wish to exchange for another Hisense product. *** of Littleton assistant manager stated there is a "known issue with this model" and no longer sells the unit. I have not been able to replace my food or rent another unit due to not having a receipt from a service provider as Hisense is unable to locate one. As of 8/16 they were to have someone from corporate call me with a resolution "when there is one".On 8/20 I was told I have a new case #HXXXXXXX. *** customer care has been called as well who state I have to go through the warranty process with Hisense.I feel this is unacceptable. I am out >$1000.00 and have no refridgerator. I am not able to use the *** warranty until the manufacture's runs out which is 2 years. I am stuck with a non-functioning unit and no one is helping in a timely fashion. If there is no resolve, I should be issued a "return authorization" whereby I can return the unit to *** and purchase another refridgerator.I was told that this was an option by *** extended warrantly program. I feel that is a acceptable resolution. I have asked for this through Hisense and they have yet to respond if this is an option.